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social learning and knowledge transfer at the speed of need
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www.greenesconsulting.com
SIKMSept 20, 2011Kent Greenes
Slide 1
Source: hbr.org, July–August 2009, “The Big Shift”
Knowledge Transfer
in a Digital World:
The shift is on!
Topics
• Context & concepts• Some cool tools & practices• Staying relevant
Slide 2
How we got here…
1995 2000 2005
Leveraging Explicit Knowledge• Capturing documents & specific/analytical content
Leveraging Experiential Knowledge • Communities of Practice • Expertise locators• Team processes for Learning before, during, and after
Leveraging Collective Knowledge• Social learning & knowledge transfer - informal & dynamic
2010CollectionLearning in privateNeed to knowManagement control of content
ConversationLearning in pubic
TransparencyUser control of content
Connection
Source: 2008 AOKM Conference, Nancy Dixon & Kent Greenes Slide 3
Page 4
Shifting Business Drivers & Needs
Current
• Repeatable processes• Authoritative
knowledge• Interpretations• Answers
Drivers for Change:
• Cost of business
• Regulatory changes
• Digital infrastructure
• Competition• Client demand • Increased
tempo of operations
• Four-generation workforce
• Organization as community
FUTURE
• Diversity of thinking• Agility• Speed• Innovation• Know what should be
done
Accelerated learning and knowledge transfer are required to meet these new needs!
New
Slide 4
A
B C
D
EF
Right Answer
B
C
D
E
F
Source: Nancy Dixon, Common Knowledge AssociatesSlide 5
Shift in Learning & Knowledge Transfer
• Demand for doing things right• User-generated knowledge content• Participative learning• Collective intelligence• Learning @ speed of need• The social networking that brings it all together
L&KT past L&KT now & next
www.greenesconsulting.com Slide 6
Social Networking:A Force Multiplier for KT
• Narrating your work• Cognitive diversity• Increased connections• Increased frequency of interactions• Mass conversation• Transparency• Timely flow of learning from experience
KT * =Next
Level of Performance
SM Multipliers
www.greenesconsulting.com Slide 7
SN * KT = Added Value
More informedthinking
Strong ties
Weak tiesAccelerateincubation
of ideas
Rapidanswers
Optimizeinnovation & effectiveness
Connection Collaboration
www.greenesconsulting.com Slide 8Source: Aug 2010 Kent Greenes
C3 :Social Learning @ the Speed of Need
Prize 1:Fast,
trusted,highly
relevant learning
Collaboration
Content Conversation
Prize 2: Accelerates
how organizations think, decide
& act
• User- generated• Contextual, brief & repeated• Leverage the power of video• Collaborative authoring
• Convened but not controlled• Sense-making and reflection• Most effective in small groups• Timing is everything: learning
has most meaning in the moment of need
• Leverage social ties to optimize personal networks & knowledge communities
• Participative learning
Source: Sept 2010 Kent Greenes TCB RWG Slide 9
Learn from training:•Get it when you need it
•Engage pre- & post- instruction•Incorporate latest learning from
practitioners
Learn from observation:•Convene conversations without
controlling them•Ask open questions & why
Learn from experience:•Recognize what you need to
learn•Seek learning from others to
inform your thinking•Make sense of & apply new
learning•Reflect & analyze to learn from
doing•Share what you learn with those
who may need to know
What it takes to Learn at the Speed of NeedRight MeansRight Conditions
Peer-to-peer learning(ex. Peer Assist) 17,21,34
Group learning(ex. After Action Review)
19,20,21,27
Group sharing & discovery(ex. Knowledge Jam) 18
Action Learning Teams6,29,34
Learning Communities16,21
Social Networking10,21,22,23
Crowdsourcing14,15,21
Right Actions
User-Generated Content10,22,24,25
Simulation2
Just-in-time delivery
Learning Integrators3,5,11,26
Learner-centric7,8,9,10
Self-guided, life-long learner
Shift in L&D fromprovision of learning to
facilitation & enablement of learning4,9,10,23,26
Governance that optimizes publication & transparency of
digitally persistent learning content21
Leadership that demonstrates and creates
demand for lifelong learning7,10,21,23,30
Technology that embeds fast access to relevant people and content in the flow of work20 Learning Through
Conversations12,13,27,28
Source: July 2010 Kent Greenes TCB RWG Slide 10
Social Sensitivity…trumps individual IQ when it comes to performance of small groups
www.greenesconsulting.com Slide 11
What are the implications for sharing and transferring
knowledge in teams and groups?
Sources: Science 2010, Evidence for a Collective Intelligence Factor in the Performance of Human Groups, Woolley and Malone et al; TCB Mar 2011, Daniel Wilson, Harvard LILA
Enabling L&KT Conversations
• Convening without controlling• Conditional vs assertive• Turn-taking• Some simple enablers:
– I don’t have the answer, but…– What if we…– In what ways…– Help me understand…– What stands out for you?
www.greenesconsulting.com Slide 12
www.greenesconsulting.com Slide 13
Want to learn something quick?Take a skill pill!
• Our brain learns best from short, small chunks of info & knowledge
• If a picture is worth a thousand words, imagine how powerful a video can be for conveying knowledge
• The right videos are fun, interesting and hold your attention
www.greenesconsulting.com Slide 14
There’s reason uTube is so popular…
…and why people are searching for relevant videos based on their length of time
Slide 15
Learning & Knowledge Integrators
www.greenesconsulting.com Slide 16
• Training & education• Authoritative knowledge
L&KI
• Experience• Observation
“The Edge”“The Schoolhouse”
Knowledge Leadership
“Leadership that creates
demand for leveraging the
collective experience of
stakeholders along an
organizations entire value
chain, and beyond, to
create step-change in
performance”
www.greenesconsulting.com Slide 17Source: Oct 2010 AOKM Kent Greenes
www.greenesconsulting.com
Great Knowledge Leaders…
Organizational Capability
Next
OrganizationalCapability
Today
Support & recognize
Create & maintain attention
Prioritize & align
Shape behaviors& performance
Source: Oct 2010 Kent Greenes AOKM Slide 18
Staying RelevantHow can we as L&KM practitioners…•Enable regular interaction with people working on different problems?
•Accelerate idea incubation by the collective?
•Enable social sensitivity to accelerate learning & knowledge transfer?
•Help people convene learning conversations without controlling them?
•Help knowledge sharing survive the tyranny of day-to-day operations?
www.greenesconsulting.com Slide 19