Social Housing and Change

How can Destination Performance Limited help?

Planning an effective route:

Leadership and Management Development, Coaching, Bespoke Development Guides, Mentoring Workshops, External Mentoring, Training Design and Workshops, Bespoke ‘Short Attention Span‘ (SAS) Units, Performance Management.

We work with organisations to identify the best route to success in achieving their goals.

Applying psychology theory in a pragmatic and sensible way to improve the effectiveness of

organisations through the most important asset, their people.

Identifying a destination: Strategic Visioning Workshops, Organisational Culture, Job Design, Competency Design, Job Analysis, Succession Planning, Improved Business Performance, Cohesive Teams, Better Leaders, etc. We will work with organisations and individuals to help articulate what that destination is.

Identifying a current location: Assessment Centres, Development Centres, Bespoke Assessment Tools, Self-assessment and Group assessment workbooks, Day in the Life Assessment and Development (seamless), Executive Assessment, Bespoke 360 Measures.

We help organisations and individuals to understand what their starting point is.

Major strategic challenges facing Social Housing Sector

• Digital inclusion – a multifaceted issue around access, skills and confidence online

• Welfare reform – preparation is vital as tenants will need to do more with less and housing providers expect to face rising rent arrears

• Localism – gaps in local service delivery are developing with an expectation that housing associations address their tenants’ needs but this doesn’t always match their community investment goals or expertise

• Housing shortages – there is continual pressure to build new homes, but this is difficult to prioritise while also dealing with the fallout from welfare reforms.

Information From ‘Catch22’ Breakfast Discussion

Key themes from Places for People behaviours

Housing 2014 themes Four key themes: • The Politics of Housing

• Housing central in political debate • Change imminent in political support and

policy

• Economy, recovery and investment • Aftershocks of Financial Crisis still being felt • Economic, financial and political uncertainty

• Industry and innovation • Customer expectations rising • Technology driven solutions • Business critical disciplines – HR, Decision

Making, Strategy, Innovation

• People and places • Community links • Co-ordinate partnership services • Help people realise their potential

Tag cloud developed from visionary interviews at Bury

Council

So what do the challenges mean for social housing

• Leaders may need to review their skill set: – Are they highly change oriented? – Is commercial orientation acute enough? – Do their skills need fine tuning to define and deliver a clear

strategy? • Employees may need help to develop better or more relevant

skills: – Innovation – Technology – Customer and Community focus

• Innovation and the use of technology is very likely be paramount in future success: – Are these skills developed enough? – Is there a motivation to take risks? – Do employees know how to develop ideas?

• Employees may need to reach out to other groups or individuals in the community to deliver world class solutions – Are they ready to network outside of their organisation? – Can they focus on multi-level customer management? – Have they the skills to balance the needs of internal and

external stakeholder needs?

How can help?

• We can help you to understand the skills needed at all levels in the organisation for future success today and in the future and refine or reinforce your vision and culture

• We can help you to assess how well future critical skills are already represented within the organisation at all levels and identify how embedded the values and culture are

• We can help you to build strategies to develop the skills and attributes needed for future success and help employees deal with the challenges associated with major change

Suggested way forwards

• Contact us to have an informal discussion where you can find out a little more about us and allow us to find out more about your organisation

• If you agree that we could help to facilitate current and future challenges we could produce a discussion document with suggested pilot projects

• Pilot projects could include: – Review of Values and Vision – Development, or review, of behavioural framework to

ensure it is fit for the future – Review of Senior Leaders skills and Senior Leaders

Team combined skills – Review of recruitment and development processes – Training:

• Making strategy happen and Managing Change workshops • Dealing with the highs and lows of change • Understanding the psychological impact of change

• 360 training • Leadership

competency framework design

• Assessment centres

Our experience in your and

similar sectors:

• Assessment of candidates

• Recruitment of candidates