Presented by ValleyCrest DC Metro Region

WINTER WEATHER MANAGEMENT PLAN

September 26, 2011

Presented for the Benefit of HVM, LLC

AGENDA

Why a Winter Management Plan?

Factors of a Workable Plan

ValleyCrest Experience & Resources

Open Forum

Why Create a Winter Weather Management Plan?

To ultimately understand, confirm & communicate the expectations of YOU and YOUR CUSTOMERS (guests, residents, tenants, employees)

Factors of a Workable Plan

What factors are used to create the Winter Weather Management Plan?Safety/Risk - asphalt/concrete, treated, ingress/egress

Accessibility - timing, service areas, high profile

Communications - field level, check in, route managers

Financial Limits - determines servicing during or after events

ValleyCrest Resources & Experience

ValleyCrest DC Metro Region offers the largest fleet of vehicles, equipment, technology, materials & field workers

Snow Survey Customer Quotes from VA, DC & MD

• “Their communication has been exemplary. It's been fantastic. We are hoping that our other contractors rise to the level of service that we've gotten from them. And they're consistent in their communication. So it's been great.”

• “They are very easy to get in touch with. They send photos. They know the property well because they landscape there. And overall it's been a very good experience”

• “Well, they give us e-mails with weather updates. So we know by receiving those that they are on top of the snow removal they will have to do as a result of the weather.”

• “They're proactive in the sense that they provide AccuWeather reports on pending snowstorms. They give you a heads up if something is coming.”

• “Thanks to VC for keeping Tipperary plowed. Fairfax County Fire was at a residence on Waterford removing someone by ambulance this morning.”

• “My wife and I want to thank you and your crew for the excellent job you have done removing snow so far this winter. We were impressed with the removal during last Saturday night’s snowfall. We thank you for the wonderful and prompt service. Please pass the compliment on to all of your crew.”

• “Just wanted to pass along that we have received several compliments regarding snow removal that occurred over the past few days. One manager even said it was the best snow removal she has ever seen. You have all done a fantastic job. Thank you very much.”

• “Almost as soon as the last snowflake fell, they had a full crew and equipment out clearing the sidewalks. This property occupies an entire city block, and as of 7:30 pm already has all of its sidewalks and driveway cleared, all the way down to the pavement. Now that’s diligence!”

Snow Survey Customer Quotes from VA, DC & MD

Open Forum

Everything You Wanted to Know About Snow and Ice Services but Were Afraid to Ask!

Communication, Forecasting, Equipment, Materials, LEED Limitations, Big Storms

ValleyCrest DC Metro Region Team

Thanks from the DC Metro Region Team and We Look Forward to Working with Extended Stay Hotels!