SNEF CEO and Business Leaders Seminar The Art of Productivity Leadership Seminar - 29 May 2014

SNEF Business Leaders Seminar THE ART OF PRODUCTIVITY LEADERSHIP World’s Best Practices in Rapid Productivity Growth

Prof Sattar Bawany CEO, Centre for Executive Education (CEE) Master Executive Coach, EDA Asia Pacific

Strategic Advisor & Master Facilitator, IPMA Asia Pacific

© 2014 Copyright, Centre for Executive Education Pte Ltd (CEE Global) www.cee-global.com

(SNEF is an Affiliate Partner of CEE Global)

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Every morning in Asia, a tiger wakes up. It knows it must outrun the slowest deer or it will starve to death.

Every morning in Asia, a deer wakes up. It knows it must run faster than the fastest tiger or it will be killed.

It doesn’t matter whether you are a tiger or a deer: when the sun comes up, you’d better be running…..

Are You A Tiger Or Deer?

SNEF Business Leaders Seminar - The Art of Productivity Leadership © 2014 Copyright, Centre for Executive Education 2

The How Well Do You Know Yourself

© 2014 Copyright, Centre for Executive Education 3 SNEF Business Leaders Seminar - The Art of Productivity Leadership

The

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HARE

HALLENGE

PEN MINDED

LAN CHANGES

NJOY OURSELVES

S.C.O.P.E. Approach

4 © 2014 Copyright, Centre for Executive Education 4 SNEF Business Leaders Seminar - The Art of Productivity Leadership

Prof Sattar Bawany is the CEO of Centre for Executive Education, & Master Executive Coach with EDA Asia Pacific

Over 25 years’ international business management in executive coaching, facilitation, HR & OD consulting; leadership development and training

Adjunct Professor with PGSM teaching international business strategies and human resource courses

Assumed previous senior leadership roles with DBM Asia Pacific, Mercer Human Resource Consulting, The Hay Group and Forum Corporation

CEE is the Master Licensee for the ‘Scores on the Board™’ Productivity & Engagement System developed by Bill Lang/The Human Performance Company

About Your Workshop Facilitator

5 © 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership

Agenda

• Some Definitions

• Incremental versus Rapid Profitable Growth

• 4 Core Best Practices and Some Tools

• Proven Framework for Sustaining Productivity

• Questions


Some Definitions

• What is productivity?

“Being productive means creating maximum value out of limited resources with by: - same value from fewer resources - more value from same resources Singapore businesses cannot expect to save costs by employing more lower cost workers. We must utilise resource efficiently, develop new markets and innovate”

Lee Hsien Loong, Singapore’s Prime Minister 28th July 2010 SNEF 30th Anniversary Summit


Some Definitions

• What is innovation? “…Spotting unmet needs, designing products and services to meet them, acting fast to exploit first mover advantages, innovation also means coming up with novel business models, new uses for a product, unusual ways of selling a service… Innovation is primarily a function of talent and culture…Providing employees with space for their creativity, to draw their raw ideas into commercially profitable schemes..”

SNEF Business Leaders Seminar - The Art of Productivity Leadership © 2014 Copyright, Centre for Executive Education 8

Lee Hsien Loong, Singapore’s Prime Minister 28th July 2010 SNEF 30th Anniversary Summit

Agenda



• 4 Practices and Some Tools


• Questions


Rapid versus Incremental Productivity Growth

• Incremental is the every day, basis point by basis point, improvement in cost inputs operational efficiency, customer preference, profitability measures… Single digit p.a. • Many off the shelf solutions available: 6 Sigma, Lean – Kaizen, Business Process Reengineering (BPR) Initiatives • Rapid in breakout growth, double digit

improvement


Some Rapid Examples


Agenda



• 4 Practices and Some Tools • Knowing Customers Better Than Themselves • Uncovering Competitors Blind Spots • Unleashing Employee Minds and Hearts • Transforming Your Leadership Style and Performance

• Questions


Knowing Customers Better Than Themselves

• Customers are Humans • Feelings and urges drive much behaviour • Difficult to say what we want/Easy to say what we don’t want.. Understand Their Horror Stories • “Living a Day in their Life, Week, Month” generates true insights


LA Times Article on Honda


Tokyo’s famous crowded trains and Sony Walkman


No Mirrors, Men, Makeup and Models


Creating Blue Ocean – Key Principles

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Buyer utility Is there exceptional buyer

utility in your business idea?

Adoption What are the adoption hurdles in actualizing

your business idea? Are you addressing them up front?

Price Is your price easily accessible to the mass of

buyers?

Cost Can you attain your cost target to profit at

your strategic price?

YES

YES

YES

YES

No Rethink

No Rethink

No Rethink

No Rethink

© 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership

Group Exercise 1 - Blue Ocean Idea Index

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Identify a Product/Service idea that you have in mind and review against the factors below and appoint a Spokesperson to present on Flipchart:

A* B* C*

Utility Is there exceptional utility? Are there compelling reasons to buy your offering?

Price Is your price easily accessible to the mass of buyers?

Cost Does your cost structure meet the target cost?

Adoption Have you addressed adoption hurdles up front?

* A refer to your Company and B & C are your leading competitors

Duration: 15 Minutes


Agenda





• Questions 19 © 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership

Uncovering Competitors Blink Spots

• What industry are you in? • Who are current competitors? • What do their strategies and culture blind them to? • What did they miss from other industries? • Customer Solutions versus Components of a solution


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The Four Actions Framework

Source: Kim and Mauborgne. Blue Ocean Strategy. Harvard Business School Press. 2005


Video on 1st Business Principle: “Start With Why”

• How great leaders inspire action - Simon Sinek has a simple but powerful model for inspirational leadership all starting with a golden circle and the question "Why?”

• In 2009, Simon Sinek released the book "Start With Why" -- a synopsis of the theory he has begun using to teach others how to become effective leaders and inspire change

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“If you hire people just because they can do a job, they’ll work for your money. But if you hire people who believe what you believe, they’ll work for

you with blood and sweat and tears.” - Simon Sinek

References: http://www.startwithwhy.com/ http://www.youtube.com/watch?v=qp0HIF3SfI4 http://www.ted.com/talks/simon_sinek_how_great_leaders_inspire_action.html


http://www.startwithwhy.com/

http://www.youtube.com/watch?v=qp0HIF3SfI4

http://www.ted.com/talks/simon_sinek_how_great_leaders_inspire_action.html

TED TALK Simon Sinek tell us how great leaders inspire us.avi

Group Exercise 2 – Developing the “WHY” of your Idea

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• Using Simon Sinek’s powerful model of the 3 Golden Circles (WHAT – HOW – WHY), developed a compelling value proposition for the new innovative idea of product or services that your Group have discussed earlier during Exercise 1

• Articulate clearly the golden circles: WHAT – HOW – WHY (middle of the circle) of the said new innovative idea of product or services

• Appoint a Spokesperson to present on a Flipchart

• Duration: 10 Minutes


Agenda






Unleashing Employee Minds and Hearts

• What does productivity mean to your employees? • Why do employees think/feel the way they do? (life experiences, especially very emotional ones) • How do employees learn skills versus knowledge? • How can leaders create the culture to “unleash hearts and minds”?

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“If you hire people just because they can do a job, they’ll work for your money. But if you hire people who believe what you believe,

they’ll work for you with blood and sweat and tears.” - Simon Sinek


Engagement Loyalty Profit

Stay Say Strive

Stay Say Pay


Opportunity Voice

Involvement Listened to

Well being Good ideas

Valued


Southwest Background

• largest airline in the world by number of passengers carried

• the third-largest passenger fleet of aircraft among all of the world’s

commercial airlines

• one of the world’s most profitable airlines, posting a profit for the 37th

consecutive year in January 2010

• business model involves flying multiple short, quick trips into the secondary

(more efficient and less costly) airports of major markets, one aircraft type,

the Boeing 737

• adopted the first profit-sharing plan in the U.S. airline industry in 1971

• employees own about 10% of the company stock

• the airline is about 87% unionized

• in order to maintain good working relationships and prevent finger pointing

between departments, Southwest employees have shared goals and each

job involves aiding others whenever necessary



Southwest Philosopy 1. Employees are #1 2. Think small to grow big 3. Manage in good times for the bad times 4. Irreverence is OK 5. OK to be yourself 6. Have fun at work 7. Take competition seriously, but not yourself 8. Difficult to change a person’s attitude, so hire for attitude and train for skill 9. Think of company as a service organisation that happens to be in the

airline business 10. Do whatever it takes 11. Always practice the Golden Rule


Video: Southwest Airlines


Herb Keller and Southwest Airlines.DAT

Agenda






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Leading and Engaging Your Workforce

• Profitability

• ROI

• Cost Optimisation

• Employee Satisfaction

• Employee Loyalty

• Company Policies

• Rewards and Flexibility

• Culture, Espirit De Corps

• EQ/EI Competencies

• Managerial Skills

• Leadership Styles

Organisational Results

Employee Engagement

Organisational Climate

Leadership Effectiveness

Customer Loyalty • Customer Satisfaction

• Service Value/

Relationship


Sattar Bawany, “Making Results-based Leadership Work in Singapore” Singapore Business Review, http://sbr.com.sg/hr-education/commentary/making-results-based-leadership-work-in-singapore, 12 February 2013

http://sbr.com.sg/hr-education/commentary/making-results-based-leadership-work-in-singapore















Transforming Your Leadership Style and Performance

• What leadership styles underpin Rapid Productivity Growth? - Seeing things differently, leave behind old mind-sets that limit what is possible - From “Business-as Usual” to “Living the Future Now” - Requires A New Shared Vision - Harness energy from insight, inspiration and intentionality


Neuroscience has discovered that our brain’s design makes it sociable, inexorably drawn into an intimate brain-to-brain linkup whenever we engage with another person. That neural bridge lets us impact the brain—and so the body—of everyone we interact with, just as they do us. Even our most routine encounters act as regulators in the brain, priming emotions in us, some desirable, others not.

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Emotional & Social Intelligence


http://www.amazon.com/gp/product/images/055338449X/sr=1-1/qid=1185341142/ref=dp_image_0/103-8613872-8823807?ie=UTF8&n=283155&s=books&qid=1185341142&sr=1-1

Agenda






Simple Systems Work


Scores-on-the-Board (SOTB)


Leader Transformation In The Job

- Engagement up 44% - Absenteeism down 60% - Attrition down 60%

- Costs down 25% - Customer Satis. up 15% - Sales up 30% - Profits up 50%


Awards Best Large Contact Centre in the World

Gold Medal

Innovation in People Development UK

Clydesdale & Yorkshire Bank

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Refer to Handout for Case Study


Scores on the Board – the book http://www.scoresontheboard.com/

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Resource


http://www.scoresontheboard.com/

http://www.scoresontheboard.com/

Larry Bossidy Former CEO of Honeywell

Co-Author, ‘Execution: The Art of Getting Things Done’

“To put it simply and starkly; if you don’t get the people process right, you will

NEVER fulfill the potential of your business.”

Conclusion


If you do tomorrow what you did yesterday

Your Future is History……………

If you do tomorrow what we’ve covered today

Your Future is Historic!!!

Final Thoughts…….


About Great Leaders…….

http://www.youtube.com/watch?v=03o1JZ7c7gI




Prof Sattar Bawany CEO, Centre for Executive Education (CEE)

C-Suite Master Executive Coach, EDA Asia Pacific

Email: [email protected] Articles: http://www.cee-global.com/6/publication Slideshare: www.slideshare.net/cee-global LinkedIn: www.linkedin.com/in/ceeglobal Facebook: www.facebook.com/ceeglobal Twitter: www.twitter.com/cee_global

Social Networking Contacts

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Dear Participants As your Facilitator, it is a great pleasure to welcome you to the "The Art of Productivity Leadership" which is being delivered as part of the SNEF Business Leaders Seminar. Governments around the world are committed to raising productivity to improve economic performance. As the research of the McKinsey Global Institute (MGI) has demonstrated repeatedly over the past decade, productivity at the sector level is driven by the degree to which companies are exposed to competition. Hence, the argument goes, governments should remove barriers to competition, such as excessive regulation, if higher productivity is the goal. Future growth in Singapore lies in increasing productivity in every sector and innovation in serving export markets. But what exactly is productivity within the context of an organisation? What is innovation? Can these concepts be measured, what processes and skills are needed to become world class in productivity and innovation management? What can we learn from global players like Apple, Google, South West Airlines and others? Do CEOs and managers also have a part to play? Research has shown that good management practices increases productivity. Three management techniques have long been thought to improve a company's performance: lean manufacturing, which minimizes waste; talent management, which attracts and retains high-caliber people; and performance management, which rewards employees who meet set goals. Module 1 of this seminar will focus on the last two approaches. The Path to Rapid Productivity Growth is available to leaders adopting such best practices as: • Knowing Customers Better Than Themselves • Uncovering Competitors Blind Spots • Unleashing Employee Minds and Hearts • Transforming Your Leadership Style and Performance This seminar will include theory, hand-outs of practical example deliverables for reference and to assist in learning, exercises that would reinforce key concepts and learning. During the workshop, each team explores leadership concepts through practical exercises and case studies. As part of the Pre-Seminar Preparation, participants will be required to present and discuss and idea for a product or service to accelerate the growth of your organization. Please also review the attached Readings related to the theme on Productivity and Leadership Effectiveness & Employee Engagement. Finally, it is our hope that the workshop will be a rewarding and useful experience for you, and application to your work back at your respective organisation. Thank you and look forward to meeting you soon. Your Facilitator Prof Sattar Bawany CEO, Centre for Executive Education Master Executive Coach, EDA Asia Pacific Email: [email protected] Website: www.ipma.com.sg Facebook: www.facebook.com/ceeglobal LinkedIn: www.linkedin.com/in/bawany