SmartConnect-IT Consulting

© SmartConnect Technologies. All Rights Reserved © SmartConnect Technologies. All Rights Reserved

SmartConnect Technologies

Corporate @ Glance


Corporate Snapshot SmartConnect Technologies

Genesis – 2010

Focus on Experience Management across channels/verticals

Blended shore delivery models

Full-fledged “managed-services” offering across portfolio

Specializing in delivering “Extended Services”

Staff – 65+

Management Team Worked with many of the top technology companies

Implemented several ‘Product Lifecycle Management’ and services deals

Structured and managed JVs and partnerships between leading US and

Offshore companies

Set-up Indian offshore operations for various US tech-majors

Over 100+ years of collective Unified Interaction Management solutions

experience across BPO/BFSI/Retail/Telco etc

Proponents & successful deployments of Private-Cloud architecture


Unified Communications

Telecom

Business

Engineering

Information

Technologies

Synergy


Vision To be a world class provider of consulting &

information solutions focusing in and exploiting the

synergies between three core areas of operation,

Telecommunications, Information technologies

and world class Business Consulting Services.


USP Innovative solutions as a single-point responsibility

from conception ..2.. implementation

Differentiator – Superior Service and expertise of core consulting team

Combination of business & technical consulting services

Expertise in various vertical segments

Exposure to latest tools & technology

Committed to Excellence

Affordable price - quality akin to International players

International expertise, local advantage


Key Focus Areas Management Consulting

Strategy Development – Organization Business and Operation Strategy

Transformation – Organization Change Management and Governance Model

Operation Business Development & Sales Support – Due Diligence, Scope, Solution, Estimation, Plan,

Financials, Proposition, Client Demo, Deal Negotiation

Program & Project Management – Stakeholder Expectation Management, Collaboration, Diligence and Structure in Plan, Execution, Deliver, Track, Report

Delivery Assurance – Timeline, Milestones, Quality, SLA, Financial

Client Account Management – Contract, Relation, Targets, New Opportunity

Enterprise Consulting Technology Roadmap & Architecture (NewGen Platform)

Platform Rationalization and Tools (Integration, Optimization, Merger, De-merger)

Product Development (Strategy, Scope, Engineering, Release, Implementation)

Productivity Improvement & Automation (Optimization, Efficiency & Scalability)

Process Consulting Project Management (Execution Approach, Methodology, Standards, Templates)

Software Engineering (Best practice model for Requirements, Design, Development, Test, Release, Implementation, Support, Migration, Re-Engineering)

IT Governance Process and Workflow

Quality and Compliance (Quality Assurance, Control, Risk & Compliance)

Operations Management (Offshore/Outsource – Maintenance, Remote Infra Management..)


Management Team Srikanth SESH – Founder & CEO

Over 20+ experience in TMT space, 10+ years of entrepreneurial ventures’

Led various start-2-growth ventures successfully

Involved in various funding rounds over $10m for various start-up ventures (recently Jafco Asia-Consilium)

Instrumental in setting up Indian operations of Genesys / Greenplum / Premiere Global Services thru a BoT initiative – TechSupport, Professional Services, University etc.

Instrumental in the BPO-led GTM initiatives of Genesys suite in 2007, spearheading the TDM-2-IP solution transition

Involved in introducing rapid-deployment of CC solutions, virtualization & cloud-computing for enterprise rollout of contact-center

Awards & Accolades Led successful GTM of Genesys practice, awarded best-JAPAC partner in 2009

Handled complex Genesys solution deployment & integration, awarded Best Systems Integrator – 2012

Entrepreneur (4 start-ups), builder (3 M&A/JV’s) and change agent (5 turnarounds).


Extended Services

Center Flexible Cost Structure

Globally Deployable

Depth of Skills

Lower Attrition

Customer

Satisfaction

Sales

Support Services

Lead Generation

Contract Renewals

Presales

Emerging Market

Services

Extended Services Center (ESC)

Implementation

Support Services Performance

Integration

Migration

Reporting

Engineering

Support Services

QA

Custom Releases

Expanded Platforms

Technical

Support Services

Defined Customer Set

Enable Channel

SE Productivity

Custom Releases

Strategy

Services


Strategic Guidance

Strategy Development – Organization Business and Operation Strategy

Transformation – Organization Change Management and Governance Model

Operation Business Development &

Sales Support

Program & Project Management

Delivery Assurance

Client Account Management


Product Engineering Product Design & Delivery

Process Management

SoA Architecture

Messaging & Queuing

Third-party apps integration (mashup)

Business Intelligence / Dashboards

Our Portfolio – IP Frameworks BPM Tools

End-2-end BPM tool

CASE/Ticketing management

Content/Knowledge Management Framework to deliver end-2-end applications

Capture-2-deliver, with seamless integration across portals

Mobility Framework Mobile Device Management

Access Control/Provisioning

Billing & Validation

UNIFY (Adjunct suite - Genesys) SmartDesk - Thin-client (browser-interface) CRM with

telephony integration

SmartQM – Quality Monitoring & Score-carding

SmartInsight – Operations & Business Reporting

SmartQ – Virtual Queue Management & Call-back handling

SmartREC – Screen Recording

SmartUTIL – Various operations tools for effective management

SmartAdvice – Real-time SUP advisory management

SmartMobi – Mobility Interface


Contact-Centre & Unified Comm.

Key Offering Cloud-Computing/Virtualization

Multi-site/PBX integration

Enterprise-apps collaboration

IVR self-service (Genesys, Nuance)

Speech Technologies (Nuance, Loquendo, TellMe)

Network/Enterprise routing

Multi-channel Integration (Email/Chat/Co-browse/ATM/Kiosk)

Enterprise Apps Integration

Mobility / Conferencing

Payment Gateway / Card Process – Integration

Reporting/Dashboard/BI

Facility Management

EMEA Telenet, Belgium

Safaricom, Kenya

Warba Bank, Kuwait

Kuwait Inv. Bank, Kuwait

Masraf Al-Rayyan, QATAR

Serco, Dubai

IST Networks, Egypt

INDIA Bharti Airtel

TCS - BPO

Serco BPO

Aditya Birla Minacs

Hewlett-Packard

Wipro Technologies

Eureka Outsourcing

Onkar Infotech

XcelServ


Messaging, SoA, Web Services

Multi-vendor apps

integration

Messaging & Queuing

Enterprise Apps

Banking / Insurance

CRM (Microsoft,

Salesforce, Siebel)

ERP (SAP, Oracle)

EMEA Telenet, Belgium

Safaricom, Kenya

Masraf Al-Rayyan, Qatar

Warba Bank, Kuwait

Kuwait Inv. Bank, Kuwait

ASEAN Bharti-Airtel, India

TCS BPO, India

Serco BPO, India

Minacs BPO, India

WIPRO, India

HP, India

Religare Securities

AXIS Securities

Jet Airways

IBM-Daksh


Mobility Applications Consulting

Solutions architecture, Value propositions Product conceptualization, architecture and

management

Architect & Deliver Enterprise Applications/Solutions Multi-channel integration Enterprise-Apps Integration (using Middleware) Business Intelligence

Vertical Focus

Retail (Enquiry, Ordering, Inventory, SCM ….) Healthcare (Patient Survey, mHealth….) Education (mLearning, Online tests…) Manufacturing (SCM, Ordering, Financials…) Contact-centre/UC apps

INDIA Leading University MeritTrac New Holland Fiat

Recent Projects Learning & Development Mobile Assessment Retail Merchandising / Survey Supply-Chain Automation Mobile Marketing Platform Content delivery platform Integrators to 3rd party ERPs/SCMs/CRMs

Portfolio – IP

Device Management Policy Management Content & Knowledge Management Collaboration SCM for Retail Distribution and Route Accounting Field-force management Learning & Development Assessment Framework Survey (Retail/MFG…)


Business Intelligence

Products experience

Hyperion / Brio / Crystal

Reports / Microsoft

Key Capability - BI

Master-Data Management

Dashboards

Multi-data integration

ETL (Query/ Analysis /

Reporting)

Information Delivery

(Auto-routing based on

priorities)

BhartiAirtel, INDIA Cloud-consolidation

ETL/Dashboard

Information Delivery

KPI-metrics

Various BPO projects Developed a custom-ETL tool, for

enhanced reporting/BI across IVR/Media-Gateway

Seamless integration with back-end applications

Automated report generation & distribution (KPI driven)

SmartInsight (IP Tools) Proprietary set-of-tools

(reports/dashboards/metrix) for contact-center operations

Inbound/Outbound/IVR portfolio

Integrated ETL tool to configure operational data-management


Application Management /Outsourcing

Our offshore centers help organizations slash their software application management costs by 40% while increasing service levels, availability and uptime.

The benefits of our dedicated AMO include: Reduced costs

Greater availability of mission-critical business applications

Consistent monthly reporting using agreed-upon metrics (SLA)

Enhanced support, improved quality, full documentation

The savings and efficiency of our AMO services make 4th Source the in-source for outsourcing.


Solution Approach - Phases

explore 1. Define problem with key stakeholders, in-depth interview of

customer facing employees at various levels 2. Data assessment, analysis, and financial/operational goals review 3. Initial solutions discovery overview

design 1. Deep dive on various solutions 2. Process Map 3. Stakeholder tools and decision definition review 4. Feasibility Assessment

present 1. Preparation of presentation to decision makers 2. Playbook and all materials based on existing reviews,

decision 3. Collaborate on forming decisions

operate 1. Define project counsel and operating plan 2. Update all material as necessary 3. Develop detailed playbooks as needed 4. Complete engagement

review 1. Engage in feedback of engagement

2. Define further refinements as needed

3. Plan further engagements for ongoing enhancements


Methodology Highlights

Best Practices Customer Benefits

On Time Within

Budget

Desired

Functionality

System Buy-

in

Continuous

Value

Customer & User Involvement * *

Management of Requirement Creep * * *

Rapid Change Incorporation * * *

Requirement Tracing * *

Synchronous Design & Development * *

Structured / Modular Approach * *

Quality Assurance & Testing *

Project Planning & Management * * * * *

Facility Management * * *


Value Proposition

Enhanced Quality

Dedicated Quality

International Quality Standards

Well defined methodology

Faster Time to Market

Access to Expertise

Global Delivery Model

Constant Learning & Innovation

Rapid Team Mobilization

Cross functional

Cross technology

Cross-platform teams

Knowledge Retention

Knowledge Management Program

Value Ascendancy

Residual Knowledge Retention

Offshore Model

Leveraging Time Difference

Proximity Development Centers

Cost Advantage

Intellectual Property

Restricted Access

Network Security

Dedicated Infrastructure


Onsite

Model

Customer

premises

Dedicated to

Customer

Delivery Location

Resource Allocation

Remote

Model

Hybrid

Model

Customer

Standards

(with minor

changes*)

Delivery Processes

SmartConnect

Campus

Shared /

Dedicated

ISO 9000: 20000

ISO 27001

SmartConnect +

Customer Sites

Shared* /

Dedicated

ISO 9000:20000

ISO 27001

Combination of delivery models to meet customer requirements

Flexible Delivery Models


What we Guarantee

High productivity

Quality

On-time Delivery

Cost Advantage

Responsiveness

IPR

Security

Copyright & Patents


Branding

“A global brand, not about choosing us

over competition; it's about getting our

prospect to see us as the only

solution."


We Serve !!!!

Client/Partner Projects: Over 30+ end-clients portfolio, with over 5000+ seats,

delivered 24x7

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http://telenet.be/5/0/1/nl/thuis.html




http://www.serco.com/

/Pages/index.aspx

Eureka-OSL-Home.aspx

https://secure.axissecurities.in/home.aspx


Awards

Awarded “Systems Integrator

of Year – 2012” by Genesys

Telecommunications

Towards complex solutions

roll-out across verticals and

innovative solution-led

approach for contact-centre

roll-outs


Testimonials We engaged SmartConnect in one of our major engagement with Bharti-Airtel for Hosted contact-center

services . SmartConnect engagement was to work along with Wipro team to execute Out Bound Contact

Centre Solution based on the Genesys Platform. The multi-disciplinary team of experts, made sure all angles

of the project are executed in line with the business requirements. We’ll be extremely happy to engage

SmartConnect for our future project rollouts.

Sandeep Gupta – General Manager – Program Governance, Wipro Limited

Congratulations !!!! Your team has been the most dedicated and channeled for solutions building…

CIO – Leading Securities Firm, part of Hosted CC platform

This would never have been done without your massive support and cooperation since our first engagement

last year. Many thanks to you and your team. Hoping we continue like this progress in future projects

Project Director – Leading BPO in Egypt


Proven, Verified Resources Complete, unique and hard-to-find skill-sets

Global experience – skill sets

Impeccable quality – comparable with global standards

Agile Implementation Process

Top-Notch

Skills

True

Solutions

End-to-End Solution Delivery & Support Single point-of-contact for the customer to coordinate all

deliverables, including integration with 3rd party applications

Established support infrastructure

Managed Services

Flexibility

Solutions that grow as you grow Affordable services packages from a leader – grow your reliance on

you move into new opportunities.

Long-standing relationship assures you of the seamless integration of

software and systems which results in a more stable environment

CONNECT! Edge


Questions !!!


SmartConnect Orchestrate | Channelise | Unify

© 2010-12 SmartConnect Technologies. All Rights Reserved.

The information herein is for informational purposes only and represents the current view of SmartConnect Technologies (and its

associates/group companies), as of the date of this presentation. Because SmartConnect must respond to changing market conditions, it

should not be interpreted to be a commitment on the part of SmartConnect, and SmartConnect cannot guarantee the accuracy of any

information provided after the date of this presentation.

SmartConnect MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.


Srikanth SESH

Call: +91.98197 12091

[email protected]

mailto:[email protected]

http://www.linkedin.com/company/1487721

http://www.facebook.com/pages/SmartConnect-Technologies/121225211288613

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