SMARTSIMPLE SOFTWARE INC.

Joel Gomes

Human Resources ManagerUpdated August 2014

Agenda

• Business Continuity Plan Purpose

• Disaster Recovery vs. Business Continuity vs. Pandemic Event

• Business Continuity Plan Lifecycle

• BCP Communication, Deployment & Operation

• Robust BCP Objectives

• Questions? Comments?

Purpose of a Business Continuity Plan

• Safety of staff, protection of life.

• Protection of business property and minimize damage/protect business facilities.

• Continuation of business and provision of client support.

• Protection of sources of revenue and reputation of SmartSimple Software Inc.

Business Recovery vs. Business Continuity vs. Pandemic Event

• Disaster Recovery Plan:Guidelines which enable a business to respond to accidents, disasters, emergencies and/or threats without any stoppage or hindrance in its key operations

• Business Continuity Plan:A collection of procedures and information which is developed, compiled and maintained in readiness for use in the event of an emergency or disaster.” Disaster might occur anytime, so we must be prepared.

• Pandemic Event Plan:A Pandemic Event Plan is a response to a global disease outbreak. A Pandemic Event Plan requires implementing appropriate company Business Recovery / Business Continuity Plan

BRP / BCP Planning Lifecycle

Testing & Acceptance

Analysis

Maintenance

Solution Design

Implementation

Business Continuity /

Business Recovery Planning Lifecycle

SmartSimple BCP Deployment

SmartSimple BCP deployment to staff • Business & service recovery plans• Awareness & training• Testing• Maintenance

SmartSimple BCP plan phases• Initial disaster response• Resume critical business ops• Resume non-critical business ops• Restoration (return to primary site)• Interacting with external groups (customers,

media, emergency responders)

SmartSimple BCP in Operation

Awareness of Disaster Recovery Protocol and BCP.Get Familiar with Operational and Technical sponsors.

The Call Tree – Who Calls whom, and when.Ongoing communications and establishment of

touchpoints.Evacuation Protocols, Evacuation Map, Assembly point.

Basic Assumptions and Dependencies.Alternate Sites.

Client Communications, Support Centre Scripting.Ongoing coordination with Authorities.

Recovery protocol – Back to normal operations.

Business Continuity Objectives

Broad BCP Objectives – C I A

Confidentiality – still important

Integrity – still important

Availability – the main focus

A Robust BCP General Objective

Create, document, test, and update a plan that will:• Allow timely recovery of critical business

operations.• Allow easy implementation and integration of

operations.• Minimize loss.• Meet legal and regulatory requirements.• Allow for ongoing BCP maintenance.

Questions? Comments?