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Services2Gether ProjectLouise Cornell, Norfolk County Council
What is Services2Gether?
• Improving the ease at which people are able to access public services
• BY:– Understanding what the community needs– Working together to improve access
• Targeting isolated rural communities without fixed services and poor public transport links
How do we improve access to services in isolated communities?
• Understanding what people want & determining partner support
• Targeting communities• Developing a service package for each• Delivering the service
Understanding what people want and determining partner support
• Feasibility study carried out• Significant interest from partners in pursuing the
idea of ‘working together’ to improve access • Potential to reduce provider costs• Can provide a social cohesion function• Communities like services to be provided locally• Especially keen on something that fills an
information / advisory role within the community
Targeting communities
• Evidence based– Lack of services provided locally– Poor public transport links to larger settlements– In the most deprived 40% of areas nationally according
to the Index of Multiple Deprivation– At least 7% of households without a car– A potential venue (eg community building) for service
to be provided from
Titel
• Tekst
1. Mapping customer / service data
Titel
• Tekst
2. Profiling customers to identify most in need
Developing a service package for each community
• Using existing customer data to refine service provision
• Engaging the community to develop a more indepth profile & filling any gaps
Delivering the service
• Data profiling will help direct marketing activities• Developing feedback mechanisms to keep this
profile fresh and ensuring it can be used beyond the project
Louise [email protected]
01603 223266