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Simply Smarter Communications EVOLVE 2.0 Simply Smarter Office

Simply smarter office

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How Plantronics is implemeneting the simplay smarter office

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Page 1: Simply smarter office

Simply Smarter Communications™

EVOLVE 2.0

Simply Smarter Office

Page 2: Simply smarter office

CONFIDENTIAL • EVOLVE 2.0 •

Our Mission

Delight our Customers with an Exceptionally Simple and Smarter

Communications Experience

Through exemplar application of Smarter Working in the new EMEA HQ Office based in the UK

Page 3: Simply smarter office

Simply Smarter Communications™

Characteristics of Modern Work

Page 4: Simply smarter office

CONFIDENTIAL • EVOLVE 2.0 •

Most Employees Work Off-site Some of the Time

12/04/2023 4

Opportunity for real estate rationalisation and to re-think workspaces

Page 5: Simply smarter office

CONFIDENTIAL • EVOLVE 2.0 •

Collaborating More Than Ever

SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010”

12/04/2023 5

Right tools, workspaces and training required for productive virtual collaboration

Page 6: Simply smarter office

CONFIDENTIAL • EVOLVE 2.0 •

Limitations of Text-Based Communication

SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010”

12/04/2023 6

The “phone” is still a critical business tool

Page 7: Simply smarter office

CONFIDENTIAL • EVOLVE 2.0 •

Still a Need to Meet Face-to-Face

SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010”

12/04/2023 7

Opportunity to optimise workspaces for the most effective F2F encounters

Page 8: Simply smarter office

CONFIDENTIAL • EVOLVE 2.0 • 12/04/2023

Modern Work Trends – PLT Opportunity

8

Driving Needs “In the Office”

Working off-site some of the time

Increasing virtual collaboration

Phone critical for resolving business

issues

Face-to-Face meetings are important for

certain activities

Page 9: Simply smarter office

Simply Smarter Communications™

Implementing a Simply Smarter Office

Page 10: Simply smarter office

CONFIDENTIAL • EVOLVE 2.0 •

Simply Smarter Office Goals

12/04/2023 10

Cost savings from reduced real estate

Attraction and retention of talent

More agile and responsive business

Safeguarded business continuity

Employee wellbeing

Increased productivity of employees

Upgraded management culture

Improved collaboration

Reduce Attrition

Page 11: Simply smarter office

CONFIDENTIAL • EVOLVE 2.0 •

“Bricks”Work Spaces

“Bytes”Unified

Communication & Collaboration

“Behaviour”Manager &

Associate Skills

Foundations of a Simply Smarter Office Implementation

12/04/2023 11

Allowing associates to work where & when they are most productive, cost-effective and environmentally respectful.

Page 12: Simply smarter office

CONFIDENTIAL • EVOLVE 2.0 •

Work Space Zones for Productive Information Work

12/04/2023 12

“Bricks”Concentrate

• Focused individual work

• Quiet, enclosed space

• Private

Collaborate

• Group discussions

• Presentations• Audio / video

conferencing• Brainstorming

sessions

• Formal meeting area

• Stimulating

Contemplate

• Taking time out

• Comfortable• Re-energizing

Communicate

• Mixture of face-to-face and virtual collaboration / communication

• Superb acoustic shielding

• Fixed or flexible desk space

Page 13: Simply smarter office

CONFIDENTIAL • EVOLVE 2.0 •

New Office Work Spaces

12/04/2023 13

“Bricks”

“Collaborate”

“Contemplate” “Communicate”

“Concentrate”

Page 14: Simply smarter office

CONFIDENTIAL • EVOLVE 2.0 •

• Objective – to provide:– Superb acoustic performance for a optimal working

environment– Comfort– Concentration, especially in open plan areas

Based on Acoustics “ABC”

• Absorption– The use of specialised products to absorb the sound

energy that hits them and reduce unwanted reflected sound energy.

• Blocking– The introduction of vertical barriers between the

noise source and listener to block the sound from one to the other.

• Cover– The use of a computer generated random sound that

covers or masks unwanted sound.

Acoustic Shielding in the New Office“Bricks”

Page 15: Simply smarter office

CONFIDENTIAL • EVOLVE 2.0 •

Early Results - 3-to-1 Site Building Rationalisation

12/04/2023 15

Property Rationalisation - 47,440 Sq ft to 21,154Sq ft

Reduced Carbon Footprint - Heat recovery System which is 45% more fuel efficient

“Bricks”

Page 16: Simply smarter office

CONFIDENTIAL • EVOLVE 2.0 •

Unified Communication & Collaboration

12/04/2023 16

“Bytes”

Deskphone

AudioConferencing

VideoConferencing

DesktopSharing

IM w/Presence

PC/Softphone

WebConferencing

WebTraining

Full Spectrum of Collaboration ToolsWhere Voice is CRITICAL

Page 17: Simply smarter office

CONFIDENTIAL • EVOLVE 2.0 •

Plantronics Audio Devices - Essential Collaboration Tools

12/04/2023 17

New

Blackwire C420Mobile Professional

Blackwire 435Mobile Professional

New

Savi 700 SeriesFixed or Flexible Desk

Worker

New

Savi 440Flexible Desk Worker

“Bytes”“C

omm

unic

ate”

“Com

mun

icat

e”CS500 Series

Fixed Desk Worker

New“Com

mun

icat

e”“C

omm

unic

ate”

“Con

cent

rate

“Col

labo

rate

Calisto P420Mobile Professional

Page 18: Simply smarter office

CONFIDENTIAL • EVOLVE 2.0 •

• Multi-Device Capability– “Unified Telephony”– “Smarter Presence”

• Ergonomics– Allows more natural upper body & head movements

to reduces neck & back Pain

• Efficiency– Hands free multi-tasking

• Audio Experience– Background noise cancelling microphone for

enhanced intelligibility– High-Definition Voice (Wideband) for more natural

sounding voice calls

• Mobility– Collaboration with colleagues– Move to quiet space for private calls

The Plantronics Audio Device Advantage

12/04/2023 18

“Bytes”

Page 19: Simply smarter office

CONFIDENTIAL • EVOLVE 2.0 •

• Business Communication Training to maximise “voice presence.”

• Associate & manager training for remote working and effective leveraging of new work spaces.

• Comprehensive IT training on new UC-based collaboration tools.

• Work space satisfaction monitoring and development

Behaviours – New Manager & Associate Skills

12/04/2023 19

“Behaviours”

Page 20: Simply smarter office

Simply Smarter Communications™

Smarter Working Adoption Tools

Page 21: Simply smarter office

CONFIDENTIAL • EVOLVE 2.0 • 12/04/2023

Smarter Working Adoption Tools

21

Leesman Index Workspace

Development

UC ToolkitAudio Device Deployment

E-Work & Speech Impact

Manager & Associate Skill Development

Page 22: Simply smarter office

CONFIDENTIAL • EVOLVE 2.0 • 12/04/2023

65.2

75.0

Leesman

22

The first unified, independent, employee workplace satisfaction benchmark.

Page 23: Simply smarter office

CONFIDENTIAL • EVOLVE 2.0 • 12/04/2023

Leesman Index

tailor business demographics

productive activities

image

culture

emotional connection(engagement)

workplace features

capture building demographics

Leesman index - LMI

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Page 24: Simply smarter office

CONFIDENTIAL • EVOLVE 2.0 • 12/04/2023

– Providing each employee with the right audio device for their specific functional job responsibilities• Executives• Managers• Office Employees• Mobile Professionals• Home Workers

– Understanding muti-device capabilities and needs, as well as wireless audio device and office implications

– Determining the right support coverage, process and tools to meet adoption goals and ongoing employee satisfaction

– Optimising ROI through high adoption and on-going employee satisfaction

Key IT Challenges in UC Audio Device Deployments

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Page 25: Simply smarter office

CONFIDENTIAL • EVOLVE 2.0 •

Plantronics UC Toolkit

Portfolio of IT best practices, recommendations and tools

Collective wisdom of customers lessons learned

Customised tools for many Plantronics UC audio devices

Aligned with a common approach to technology integration

Page 26: Simply smarter office

CONFIDENTIAL • EVOLVE 2.0 • 12/04/2023

Address Smarter Working Pain Points

Cultural Resistance

Fear of Change

Managing Remote Workers

• “How do I manage a team I can’t see?” – Establish Trust– Set Clear Expectations– Manage Performance– Conflict Management – Build Agreements

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Page 27: Simply smarter office

CONFIDENTIAL • EVOLVE 2.0 • 12/04/2023

“teaching skills for a new way of working”

Industry leaders dedicated to developing and deploying highly interactive, web-based training for the virtual workplace

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Page 28: Simply smarter office

CONFIDENTIAL • EVOLVE 2.0 •

Virtual Interaction is Fundamentally Different

2812/04/2023

Voice OnlyFace-to-Face Voice Only

Body Language

55%

Face To Face: Mehrabian, A. (1971). Silent messages. Wadsworth, Belmont, California. Telephone: Mehrabian, Albert & Morton Wiener (1967): Decoding of inconsistent communications.

Journal of personality and social psychology 6(1): 109-114.

Tone of Voice 38%

Message 7%

Tone of Voice 87%

Message 13%

Page 29: Simply smarter office

CONFIDENTIAL • EVOLVE 2.0 •

Driving your “Audio Presence”

• Beyond voice transmit/receive• Being understood (content)• Engagement and impact (results)

• How your voice works• Lungs and cords ... keeping them fit• Pitch – tone – pace – power – inflection -

pause

• Storytelling

• The art of powerful conversations

Page 30: Simply smarter office

Simply Smarter Communications™

New Audio Devices for the Office

Page 31: Simply smarter office

CONFIDENTIAL • EVOLVE 2.0 • 12/04/2023

Office Worker Collaborations Challenges

31

Working with dispersed colleagues

Unpredictable background

noise

Accurate presence

status

Increasing virtual collaboration

Longer calls (comfort & talk time)

Multiple “phone” devices

Office-based work

Privacy Technology complexity

Page 32: Simply smarter office

CONFIDENTIAL • EVOLVE 2.0 • 12/04/2023

Fixed Desk Worker• Fixed workstation• In the office 4-5 days a

week• ~56% of employees*

Flexible Desk Worker• Works from a hot-desk• In the office typically 3

days week or less• ~27% of employees*

Mobile Professional• Works from a hot-desk• In the office typically 1

day a week or less• ~17% of employees*

Types of Workers in the Office Environment

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* SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010”

Page 33: Simply smarter office

CONFIDENTIAL • EVOLVE 2.0 •

New Plantronics Office Audio Devices

12/04/2023 33

Blackwire 435Mobile Professional

Savi 700 SeriesFixed or Flexible

Desk Worker

Savi 440Flexible Desk Worker

CS500 SeriesFixed Desk Worker

Page 34: Simply smarter office

CONFIDENTIAL • EVOLVE 2.0 • 12/04/2023 34

CS & Savi Wireless Range – Simplicity

For Ease-of-Use:– Answer calls from headset– Few, intuitive buttons for simple volume adjustment, mute functionality

and call answer / end– Easy magnetic docking to ensure headset is properly docked and charging

Single button for volume up/down & tap to mute Tap to call answer/end

Elegant DockingMagnets draw product to charging contacts

Page 35: Simply smarter office

CONFIDENTIAL • EVOLVE 2.0 • 12/04/2023 35

CS & Savi Wireless Range – DECT Wireless

For Productive Mobility:– DECT technology is WiFi friendly which eliminates any interference from

other wireless technology in the office while on a call– Up to 120 metre range enables in office collaboration with co-workers or

ability to find a quiet office space for private calls– Adaptive power technology to maximise talk time

Page 36: Simply smarter office

CONFIDENTIAL • EVOLVE 2.0 • 12/04/2023 36

CS & Savi Wireless Range – Acoustic Intelligibility

For Superb Call Clarity:

– Background noise cancelling microphone for enhanced intelligibility

– Supports High-Definition Voice (Wideband) for more natural sounding voice calls

Page 37: Simply smarter office

CONFIDENTIAL • EVOLVE 2.0 • 12/04/2023 37

CS & Savi Wireless Range – Audio Ergonomics

For maximum comfort during long calls:– Ultra-lightweight convertible headset - only 21g in over-the-ear

configuration– Multiple wearing styles for maximum comfort– Noise @ Work compliant* to reduce exposure to high sound levels during

the working day

*Following models are N@W compliant – CS510 / CS520 / W440 / W740 / W710 / W720

Page 38: Simply smarter office

CONFIDENTIAL • EVOLVE 2.0 • 12/04/2023 38

The CS500 Series is the wireless headset system that perfectly

augments the deskphone in today’s office.

CS500 Series – For Fixed-Desk Workers

Connects to and Manages calls from: Proposition Highlights• Ultimate simplicity –

perfect 1st headset• Choice of convertible

and OTH wearing style• Base supports multi-

headset conferencing

* C510/520 OTH models only

CS510 CS520 CS540

Page 39: Simply smarter office

CONFIDENTIAL • EVOLVE 2.0 • 12/04/2023 39

The Savi 440 is the only portable DECT wireless headset system in the

market for users making PC-based calls.

Savi 440 – For Flexible Desk Workers

Proposition Highlights• Unique portable DECT

dongle solution• Hot swappable battery*• Carrying pouch for use

on-the-go

*additional battery sold separately

Page 40: Simply smarter office

CONFIDENTIAL • EVOLVE 2.0 • 12/04/2023 40

The Savi 700 Series is the multi-device wireless headset system that

helps users easily manage mobile, desk phone and PC calls.

Savi 700 Series – For Fixed or Flexible Desk Workers

W710 W720 W730 W740

Proposition Highlights• Unified Telephony• Smarter PC softphone

presence status• Choice of premium

wearing styles• Hot swappable battery

(W740)*• Modular design• Advanced audio mixing• Base supports multi-

headset conferencing

*additional battery sold separately

Page 41: Simply smarter office

CONFIDENTIAL • EVOLVE 2.0 • 12/04/2023

Blackwire 435 - For the Mobile Professional

- Convertible USB headset provides mono or stereo wearing options

- Discrete design that is hair style, glasses and webcam friendly

- Answer/end/mute controls with inline mute and call status lights

- Noise-cancelling microphone - Wideband for best PC audio telephony- Dynamic EQ stereo automatically

adjusts for voice and multimedia use- Includes durable travel case

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Page 42: Simply smarter office

Simply Smarter Communications™

Conclusion

Page 43: Simply smarter office

CONFIDENTIAL • EVOLVE 2.0 • 12/04/2023

• Trends in the modern work provide organisations the opportunity to rationalise their real estate and optimise their work space for Smarter Working.

• Plantronics and our partners provide a comprehensive set of tools to help organisation transform their workspace.

• Plantronics Audio devices and software are essential tools in the new Simply Smarter Office.

In Summary

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Page 44: Simply smarter office

Simply Smarter Communications™