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Change is simple ..Not!!!
By Dunn Mukosa
Mindset ,Behavior and Capability(MBC) is needed at the beginning of every transformation project
The way physical assets and resources are configured and optimized to create value and minimize losses
The way people think, feel, and conduct themselves in the workplace, both individually and collectively
Behavioral
model
The formal structures, processes, and systems through which the operating system is managed to deliver the business objectives
Manage-ment model
Operating
model
"Good theory, lack of execution"
OM-MM
-
"Good theory, lack of execution"
Typical MBC issues in OrganizationC
onfli
ctin
gC
onsi
sten
t:M
anag
emen
t gap
Perception
Silo mentality
Lack of accountability
Don’t care attitude
No recognition
Visible leadership
Poor morale
Lack of training
So what are the challenges around MBC?
To simplify the approach, we use the influence model.
Capability Building Governance
Role-modelling Change story
'I will change my mind-set and behaviour if . . . '
The four buckets could be used in the short term to address the behavior and capability, through an action drum beat
Communication
Role modeling
Capability Building
Governance
• Change story• Initiative workshop• News letter
• Role modeling schedule
• Meetings agenda• Initiative themes • Coaching • Rewards and recognition • Refresher Training• Tool training• Best practice• Develop incentive
scheme • Benchmarking • Tracking and
Monitoring• Initiative Compacting
Consultant Team
Sponsor Leadership
Driver
DescriptionInitiative
QuarterlyMonthly Bi-monthly Weekly Monthly MonthlyMonthlyBi-monthly Yearly Yearly Monthly Once-off
YearlyYearlyBi-yearly
Facilitator N/A
Frequency
7
Work Stoppages
Go and Sit
Walk the talk
Initiative Day
Round table
Intention
The role modelling schedule would involve the sponsor and leadership team.
7
Role modelling by sponsor to show his /her commitment by interrupting work to deliver a message - Every quarter
Role modeling by sponsor to visually raise awareness, prompting people to wonder and ask around why he is sitting with them - Every week
Role modeling by sponsor to test the pulse on the ground and share his informal views - Every week
Role modeling by sponsor to visually raise awareness, prompting people to participates in the initiative - Monthly
Role modeling by sponsor to his direct report on importance of initiative. Risk and challenges around to be discussed - Monthly
8
Change agents do
not believe in
routines !