Embed Size (px)
Citation preview
1
TRANSDEV SYDNEY
INNER WEST LIGHT RAIL
Collaboration for Growth and Performance SHANE ELLISON – Managing Director, NSW
Acting Commercial and Business Development Director,
Australasia
2
BACKGROUND
CONTEXT
3
A GROWING
NETWORK
Initial Light
Rail Line
CBD & South East
Light Rail
2019
Inner West Light Rail
2013
4
0
1,000,000
2,000,000
3,000,000
4,000,000
5,000,000
6,000,000
7,000,000
8,000,000
9,000,000
2009 2010 2011 2012 2013 2014 2015
Annual Patronage - Inner West Light Rail
+234% PATRONAGE
since 2011
UNPRECEDENTED GROWTH
5
Key Drivers
of CHANGE
6
KEY DRIVERS OF CHANGE
INVESTMENT IN
Infrastructur
e Stock
& Rolling
7
KEY DRIVERS OF CHANGE
INTRODUCTION OF
Card OPAL
8
INTRODUCTION OF OPAL
CARD
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Month
1
Month
2
Month
3
Month
4
Month
5
Month
6
Month
7
Month
8
Month
9
Month
10
Month
11
Month
12
Month
13
Month
14
Take-Up Rate of Opal Card - Inner West Light Rail & Upper North Shore Bus Services
Upper North Shore Bus Contract
Inner West Light Rail
9
KEY DRIVERS OF CHANGE
IMPROVEMENTS IN
CUSTOMER Experience
10
CUSTOMER SATISFACTION
86% 89% 92% 92% 80
85
90
95
100
November
2013
May
2014
November
2014
May 2015 September 2015
Satisfaction %
IWLR Overall Customer Satisfaction
93%
11
70%
75%
80%
85%
90%
95%
100%
JOURNEY TIME PERFORMANCE
97%
12
KEY DRIVERS OF CHANGE
Roading & Public
Transport Network
CBD & South East
CHANGES associated with the
LIGHT RAIL
13
GROWING PATRONAGE
2,000,000
3,000,000
4,000,000
5,000,000
6,000,000
7,000,000
8,000,000
9,000,000
Inner West Light Rail Annualised Patronage - Month by Month
14
WHERE TO
from here
15
EXPECTED GROWTH
266 dwellings
1,095 dwellings
1250 dwelling
s
3,619 dwellings
VENUES CAPACITY:
5,00
0 employees
20,000
210 dwellin
gs 170 staff
32 dwelli
ngs
136 dwelli
ngs
16
17
THANK YOU
...any questions?
