SGS CAPABILITIES 2008

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SGS IS THE WORLD’SLEADING INSPECTION,VERIFICATION, TESTING ANDCERTIFICATION COMPANY.RECOGNISED AS THEGLOBAL BENCHMARK FORQUALITY AND INTEGRITY,SGS EMPLOYS OVER 53000PEOPLE AND OPERATESA NETWORK OF MORE THAN 1000OFFICES AND LABORATORIESAROUND THE WORLD.

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WHY SGSPAGE 5

AGRICULTURAL SERVICESPAGES 6 & 7

MINERALS SERVICESPAGES 8 & 9

OIL, GAS & CHEMICALS SERVICESPAGES 10 & 11

LIFE SCIENCE SERVICESPAGES 12 & 13

CONSUMER TESTING SERVICESPAGES 14 & 15

360°PAGES 16 - 19

SYSTEMS & SERVICES CERTIFICATIONPAGES 20 & 21

INDUSTRIAL SERVICESPAGES 22 & 23

ENVIRONMENTAL SERVICESPAGES 24 & 25

AUTOMOTIVE SERVICESPAGES 26 & 27

GOVERNMENTS & INSTITUTIONS SERVICESPAGES 28 & 29

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INSPECTION

We inspect the quantity and qualityof traded goods. This can varyfrom factory inspection duringproduction to random inspectionof final stored products, and fromlaboratory inspection to on-siteinspection at loading and unloading.

VERIFICATION

Our verification services ensurethat products and services complywith global standards and localregulations. Combining globalcoverage with local knowledge,unrivalled experience and expertisein virtually every industry, we coverthe entire supply chain from rawmaterials to final consumption.

TESTING

We test product quality andperformance against varioustechnical, safety and regulatorystandards. To support this, weoperate a global network ofstate-of-the-art laboratories andtesting facilities.

CERTIFICATION

SGS certifies that products,systems or services meet therequirements of standards setby governments, internationalstandardisation bodies or clients.We also help develop customisedstandards and certify clientsagainst these standards, basedon specific competitive needs.

RESPONDING TO MARKET NEEDSOur core abilities buildtrust between people,companies andgovernments. Whenthere is trust throughoutsupply-chains,transactions are simplerand more efficient,margins are higher anddistance is no longer anissue. What we doevery day is at thecornerstone of constantimprovement.It enhances productivityand in a global economywe help speed tradeand get products tomarket faster.

To ensure we continueto do that, we lookbeyond the obvious andchallenge conventionalwisdom to create theinnovative services andtechnologies ourcustomers need.

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OUR PEOPLE

The unrivalled expertise,experience and commitment ofour people make them our greatestasset. We actively seek outprofessionals who are specialistsin their field and we combine thiswith a deep understanding of ourclients’ needs.

OUR EXPERTISE

In the highly specialised fieldsin which we work there is nosubstitute for expertise. Wecombine rigorous training withcontinuous improvement. We drawon the best thinking available toensure we are always justified inour claim of being real experts.

OUR COMMITMENT

Commitment is easy to claimyet hard to put into practice. AtSGS we demonstrate ourcommitment every day. We investheavily in training people to deliverthe best products and services. Asa company, we live up to thehighest ethical standards. Thesevalues are the foundation uponwhich SGS has built its worldwidereputation as a trustworthy partner.

OUR MOST IMPORTANT ASSETS

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WORKING ACROSS INDUSTRIES

SGS provides services across arange of industries from agricultureto automotive, food to forestry andmany others. Our specialists aretrained in these distinct sectors yetare used to interacting acrossgeographies, markets and cultures,so that we can deliver verticalintegration and horizontal cover.

COVERING SUPPLY CHAINS

Supply and value chains arebecoming more complex but alsomore integrated and arecontinuously changing. As aconsequence, clients are lookingfor efficient ways to assure thequality, value and origin of goods.SGS services are designed tocreate greater clarity in all aspectsof transactions from raw materialsto finished products.

THINKING GLOBALLY

SGS is a global company withover 1 000 offices worldwide.Our presence helps clients makeglobal decisions and apply globalstandards. Just as importantly,we have over 48 000 highly skilledemployees ready to be where theyare needed, when they are needed.

ACTING LOCALLY

We believe that local clients needlocal solutions. That’s why we havethe best local talent and services.They are flexible enough to reactto individual needs, but haveaccess to the broadest globaltools and networks.

USING THE RIGHT TECHNOLOGY

Technology itself isn’t the answer –it’s the right technology that counts.We are constantly renewing oursystems and tools to bring bettertechnology systems to the field,to laboratories and into our offices.

WHAT MAKES SGS DIFFERENT?

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BY ENHANCING QUALITY

To stay competitive, businessesare looking for new and betterways to improve quality andefficiency while at the sametime lowering costs. At SGS, weprovide a range of flexible servicesthat allow clients to measure andthen improve systems, servicesand processes.

BY IMPROVING PRODUCTIVITY

Our core services cut waste andrework; they can also reduce cycletimes and optimise inventory.Clients use us to help streamlinetheir processes or they outsourceto us to create economies of scale.We can help clients enhanceproductivity by ensuring thatinspection, verification, testing andcertification are more streamlined,modular and interconnected.

BY REDUCING RISK

At SGS, we work closely with ourclients to ensure the best possiblerisk-management solutions.We can be their ‘eyes and ears’anywhere in the world. Bycreating trust between allparties, we can help improvemargins and make business fasterand simpler.

BY ENSURING COMPLIANCE

Increasing regulatory requirementsare a reality facing all businesses,and the contractual obligations thatthese entail are often complex. Webring clarity to transactions andfacilitate compliance by market,industry, region or between parties.In this way, compliance cantranslate into market confidence,freeing clients to concentrate oncore business needs.

DELIVERING A COMPETITIVE EDGEWHY SGS?

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AGRICULTURALSERVICES

SGS can trace its origins back to 1878 when the company founders identified a need for tradersto be represented at the loading and unloading of ships in docks.To ensure contractual termswere complied with, SGS set up a unique network of specialists and laboratories in major ports.Over time, SGS certificates reflecting weight, number of bags and quality of goods becametrusted, representing a guarantee of quality, thus inspiring confidence and triggering paymentfrom the buyer.

Today, Agricultural Services as the global market leader, helps clients move millions of tons ofproducts through the agricultural supply chain and reduces the risks involved in transactions.

FASTER AND MORE ACCURATESGS oversees weighing operationsin many ports around the world.In Egypt, SGS now operates theweighing service in the main ports,creating a system that operatesto international standards anduses modern techniques such asdigital scales and electronic toolsto share information and assistspeed of trade. As a result,accuracy and speed haveimproved and the possibilityof fraud has been reduced.

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TRADE AND SHIPPING-RELATED SERVICES

CLEANLINESS INSPECTIONSInspection of holds, tanks,containers, railway wagons andon-shore installations, hatch surveys.

SUPERVISIONAttendance during loading anddischarging operations, verificationand ascertaining quantity by check-weighing, tally, draft survey andtank measurements.

SAMPLINGSampling according to relevantinternational standards and rules.

ANALYSISIn-field and laboratory qualityanalysis according tointernational and recognizedstandards and methods.

FUMIGATION AND DENATURINGTreatment of infected commoditiesand denaturing by coloration ofbulk cargoes.

RISK MANAGEMENTAgricultural Services provides awide range of services that aimto reduce the risks incurred inthis field.

FULL OUTTURN GUARANTEE (FOG)SGS pays for any differencein weight between loadingand discharge.

COMPREHENSIVE COVER (FOG +MARINE INSURANCE)This service offers all theadvantages of the FOG Programmein addition to placing marineinsurance on behalf of the client,with first class underwriters.

QUALITY RISK PROTECTIONSGS assumes responsibility fordiscrepancies in quality as peragreed specifications betweenloading and discharge.

GUARANTEE OF REJECTIONSGS assumes the costs incurred byrejection of the goods by an authorityat destination up to a limit mutuallyagreed with client.

GUARANTEE OF FUMIGATION ANDNON RE-INFESTATIONAt unloading, SGS carries outfumigation (at no extra cost) in theevent of re-infestation during transit.

COLLATERAL MANAGEMENTSERVICESThese services are one way ofsecuring a loan with physicalcommodities. To that effect, acollateral management agreementis formed between the financingparty, the borrowing party or theowner of the commodities, andSGS, as collateral manager.

SUPPLY CHAIN MONITORING

IPP (IDENTITY PRESERVATIONPROGRAMME) & TRACEABILITYThis service responds toconsumers’ demand for informationregarding the nature and origin offood products. It also helps us todetect where problems may haveoccurred in the supply chain bytracing the commodity from originto destination.

FOOD/FEED SAFETYSGS provides certification services(HACCP, GMP, EUREP GAP; supplieraudits) to assure food and feedsafety from source as well asconducting supplier and/orplant audits.

OUTSOURCING

GRADING ON-SITESGS takes care of clients’ qualityconcerns by grading and certifyingreceipts, shipments and advicerelating to stock optimization.

LABORATORYIn our extremely competitivebusiness environment, companiestend to focus more and more ontheir core activities. Outsourcinglab management helps clients tolower costs and focus attention tocore business.

FORWARDING, WAREHOUSINGTailored services for clients inselected locations and commodities.

www.sgs.com/agriculture agriculture@sgs.com

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MINER

ALS

SERV

ICES

Minerals Services offers services that range from quality andquantity inspection and testing for a vast array of commoditiesto advanced process control to optimise recovery of metals inprocessing plants.With unique coverage and a truly globalpresence, SGS is the leading supplier of innovative,technologically advanced services.

SGS : A MULTI-FACETED TEAM MEMBERA major gold company turned to SGS to provide services throughthe value chain from exploration to trade support. SGS provided apurpose-built laboratory in a remote location to address their analysisneeds, which now processes over 6 000 samples per month. SGS wasable to increase mine throughput 60% without recourse to newequipment and later doubled throughput at the same plant. As thiscompany grows, they continue to look to SGS to provide them with acomprehensive package of high quality services.

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SGS provides reliable, independenttesting in the following areas :

non-ferrous metals and preciousminerals

steel and steel making rawmaterials

energy minerals

fertilizers and dry chemicals

industrial minerals

TECHNICAL RISK REDUCTION

ON-SITE LABORATORIESOn-site laboratories are a key partof our business and with SGSinvolved in the design, staffing,operation and support of labs,companies can minimise the riskassociated with laboratoryoperations and generate theaccurate and reliable data neededto run and optimise plantoperations, whilst fulfilling theneed to be transparent.

PILOT PLANTSMinerals Services’ experiencedmetallurgical professionals havebeen developing and demonstratingbankable flowsheets and processesfor environmentally sustainablemetal and mineral extractionprocessing for 65 years.We confirmand demonstrate flowsheetsthrough bench and pilot scaletesting, generating provenflowsheets recognized by themining, engineering and financialcommunities to decrease technicalor project risk.

GEOMETALLURGYGeometallurgy offers an integratedapproach to project developmentand planning as it links primary oreattributes to metallurgical processingand mine economics. Geometallurgyensures processing challenges areaddressed during the design stage.SGS professionals have developedmany standard geometallurgy testsincluding SPI, MFT and theMacPherson mill test.

PRODUCTION FORECASTINGGeometallurgical technology makesthe challenging task of forecastingmore achievable; an accurateforecast results in bettermanagement of metal salescontracts. It also highlights periodswhen production will experiencechallenges, enabling operations toaddress any problems and minimizerisks to productivity and profitability.

FINANCIAL RISK REDUCTIONThe financial risks of trade aresignificant. We have a range ofservices designed to reduce theserisks and facilitate trading.SGS speeds up this process withe.Certificates - digitalized versionsof the paper certificate issued atpoint of loading. Specificallywe offer:

STOCK MONITORING AND CONTROLinventory management

stock movement monitoring anddamage control

COLLATERAL MANAGEMENTmonitoring and control ofa pledge

warehousing, warehouse control

goods receipt and dispatch

GUARANTEESfull outturn guarantee for weight

contained metal guaranteefor quality

rejection guarantees

DATA HOSTINGsecure, auditable, independenthosting of data

global web-access to databy stakeholders for queries& reporting

compilation and standardizationof data from various vendors

data integrity assured

OPERATIONAL EXPERTISE

CHEMICAL ANALYSIS (GEOCHEMICALAND SETTLEMENT / UMPIRE)Our globally standardized chemicallaboratories are ideal for independentanalytical services and operate‘24/7’, 365 days a year. Our on-sitelaboratories provide mine-sitebased analytical services to fulfilclients’ exploration and productionanalytical requirements.

METALLURGICAL SERVICESSGS provides bankablemetallurgical testing at the benchand pilot-scale; process modelling;advanced process control;consulting; outsourced services andin-plant services to the internationalmining community.

DIAMOND SERVICESSGS provides high quality bankableexploration to evaluation-stageservice to the internationaldiamond exploration community.Among other services we provideexploration sample processing;indicator mineral selection andgrain morphology characterization;microprobe analysis and indicatormineral classification; macro andmicro-diamond extraction by causticfusion; diamond selection,classification and evaluation;petrographic analysis of hostrock and xenolith suites and bulksample processing.

ON-SITE AND IN-PLANT SERVICESSGS in-plant services range fromshort-term consulting to multi-yearsupport contracts. We combine arigorous technical approach to plantoptimization with a practicaloperational/best operatingmethodology to help companiesachieve the combination ofoperational parameters to meetproduction requirements.

ADVANCED SYSTEMSSGS offers advanced processcontrol solutions through theimplementation of expert systems.Expert system technology is usedin process control, plantautomation, modelling, simulationand scheduling applications.

QUALITY AND QUANTITYCONTROL (TRADE ANDSHIPPING RELATED SERVICES)

INSPECTION AND SAMPLINGOur trade support services focuson metal control and riskmanagement and includequantity/quality, verification andguarantee services; supervision,sampling and tallying; pre-loadingcargo survey; custom samplepreparation services; party andumpire analysis; sampling audits;verification and calibration ofweighing systems; precious metalinventory management; mechanicalsampling systems.

www.sgs.com/minerals enquiries@sgs.com

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OIL, GAS &CHEMICALSSERVICESOil, Gas & Chemicals (OGC) Services is the market leader inindependent inspection, testing, verification and specializedtechnical services to the oil, gas and chemical industries.Alongside its trade-related activity, OGC provides a wide rangeof services from exploration and production through themidstream to consumption, including blending and cargotreatment services with additives, sample management, staticand dynamic calibration, emergency response, logistics andlaboratory outsourcing. Contract management services that areundertaken by our plant and terminal operations group helpour customers to optimize their own resources.

OGC Services is committed to helping customers add value totheir goods and operations, maintain their reputation for highquality products and reduce the commercial and environmentalrisks associated with production, trading, distribution andstorage of oil, gas and chemicals.

OPTIMISING ASSETSIn Russia and Malaysia OGCServices was awarded pioneeringcollateral management contractsfor oil stored in offshore vessels.As the oil industry had not seen oilpledged as collateral on floatingstorage before, OGC Services waschallenged by the financing bankand other major stakeholders totake responsibility for securitisingseveral hundred thousand tonsof oil.

Our procedures allowed oil to besecurely delivered to the floatingstorage from a smaller vessel thenheld in secure storage in the vessel’stanks. This oil could then bepledged as collateral. Whenauthorised for release, the oilwould be delivered to othervessels for delivery to buyersall over the world.

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BLENDING AND CARGOTREATMENT SERVICES TOADD VALUEWe offer petroleum product blendingthrough a global network ofblending specialist facilities andexperts. This allows clients to makethe best use of availablecomponents to meet productdemand and match specificationsat the lowest cost and bestadded value. In addition, clients canreact quickly and positively to anymarket changes.

Shipboard blending is of particularinterest to trading organizationslooking to optimise costs. Withblending on board, our clients saveon shore tank investments andblending installations and are freeto choose suppliers from a widegeographic area.

Our cargo treatment services areat the disposal of our customers tohelp exploit market opportunitiesby modifying parameters such ascold properties, flow characteristicsand lubricity. We can also treatcargoes to reduce the effects ofhydrogen sulphide emissions,transforming them into productsthat are acceptable in themarketplace and that are safe tostore and handle.

OUTSOURCINGOur clients’ competitivenessdepends upon their ability to deliverquality assured products into themarket. It may also depend upontheir ability to test those productsat a lower cost and to a tighterdeadline. Outsourcing laboratoryrequirements to SGS helps maximiseprofits or reduce capital outlay. Itcan also enable clients to use thecapital for more productive purposes.

Outsourcing is a cost-effective wayof enabling companies toconcentrate on their core business.To make this decision even easier,we offer expert advice andevaluations on how best tooutsource laboratories thanksto our flexible and transparentcost structure.

OGC SERVICES UPSTREAMAmong the many OGC services toupstream customers, there is onein particular that stands out in itspotential to add value and reducerisk. OGC uses leading-edgetechnology to help clients detectthe presence of mercury in oil andgas production. Mercury, a naturallyexisting element, is inherent in oiland gas. However its presence cancause catastrophic consequences.Mercury is highly corrosive and hasbeen proven to be the cause ofmany major plant failures, resultingnot only in the loss of property andproduction but also loss of life.OGC provides its customers withcrucial detection capabilities andhelps them find solutions toremediate the problem therebymaintaining plant security andintegrity – thus preventingcostly shutdowns.

SGS also applies innovativetechnology to the upstream. Weassist clients with testing such asPVT, GOR, crude assay and LNGin-line sampling which bringsadded value and competitiveadvantage with cost effective,fast and reliable data.

Our services fall into fourbroad areas:

INSPECTION, LABORATORYTESTING AND BLENDINGWhenever high value commoditiesare traded or distributed, it is vitalto respect deadlines and meetspecifications. SGS laboratories aretechnologically advanced facilities,staffed all day, every day. Thisallows us to protect the interestsof the parties involved, reduce riskand raise the level of trust.Inspections are made as productsare loaded and discharged fromships, rail and road trucks, containersand pipelines and during storagetank transfers. Services are alsoavailable to producers in advance ofdelivery. Samples are tested forinternal quality assurance and endcontrol purposes. While the SGSCertificate of Inspection remainsthe ultimate document to verify thequantity and quality of the custodytransfer, clients also receive instantconfirmation via e-mail.

We offer:

representation at site ofoperation

monitoring of terminal andvessel operations

advice on maintenance ofcargo integrity

ship and shore tank and pipelineinspection and calibration

loss control monitoringand investigation

condition inspection

cleanliness inspection

sampling and measurement

global fuel studies

cargo treatment withadditives and blending adviceand consultancy

extensive oil, product &chemical analysis

fuel integrity projects usingcovert marking technology

www.sgs.com/oil_gas_and_chemicals ogc@sgs.com

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LIFE

SCIENCE

SERV

ICES

Life Science Services (LSS) is a leading provider of drugdevelopment services for Phase I to IV clinical trials,biostatistical management services, regulatory affairs servicesand bioanalytical laboratory services, in addition to servicesfor the development and approval of agrochemicals, pesticides,biocides and chemicals. LSS also delivers comprehensive,high-quality testing capabilities in microbiology, analyticalchemistry, biocompatibility, safety, sterility, method developmentand stability testing to pharmaceuticals, biotechnology, medicaldevices, agrochemical, cosmetics and other life sciencecompanies worldwide.

VOLUNTEERS TO HELP WIN THE RACEDeveloping a new drug is often a race against time. Delays in bringing adrug to the market can cost millions of dollars each day. More importantly,these delays can prevent a broader and potentially life-saving choice oftreatments being made available to patients. One of the big hurdles inbringing drugs to market is recruitment of subjects for clinical trials. SGS isa specialist in professional recruitment of volunteers for Phase I clinical trials.

Recently a pharmaceutical company was preparing for a clinical trial inwhich bone marrow samples were to be obtained. Since bone marrowextraction has inherent risks and can be painful, the company wasconcerned about recruiting participants within the required timeframe.However, the SGS recruitment team managed to gather volunteers injust two weeks.

This was made possible because our dedicated recruitment team specialisesin database marketing. They were able to target groups within the volunteerdatabase with a well thought-out message and recruit the best sample forthe trial. To ensure this volunteer database delivers results, a promotionalmix of direct marketing and advertising is used to maintain high numbersand an optimum sample of candidates. Added to that, our expertise in thisparticular field of recruiting against subject criteria allows SGS to help in thedesign of a more practical protocol, without compromising scientific integrity.This significantly raises the chances of success for the trial. The trial in thisparticular case was a complete success.

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CLINICAL RESEARCH SERVICESWe provide a consistent serviceacross all locations, working to asingle set of quality standards and asingle QA system. Our compliancedocumentation is managed by oneteam. We run the clinical researchprocess without sacrificing quality,safety or scientific rigour, thusenabling clinical researchers tofocus exclusively on their areas ofstrength and expertise.

SERVICES INCLUDE :Early Stage services(Phase I services)

Late Stage services(Phase II - IV services)

data management, statistics andmedical writing

regulatory affairs

medical affairs

pharmacovigilance

personnel outsourcing

bioanalytical services

EARLY STAGESGS operates its own Phase Icentres. These centres have aqualified database of healthyvolunteers and special populations.We provide all the necessary safetyand medical infrastructure neededto perform Phase I investigations,such as :

first administration to man

special population studies (slowmetabolizers, menopausalwomen, renal-impaired,

hepatically impaired, elderly,dialyzed, sterilized women)

pharmacokinetics/pharmacodynamic studies

bioavailability andbioequivalence studies

combined protocols (single andmultiple ascending dose, foodstudy, special population, proofof concept…)

multiple-dose tolerance studies

interaction studies (drugs/food)

radio-labelled marker studies

vaccine studies

QTc prolongation

early proof of concept studiesin patients

micro dosing/imaging studies

LATE STAGEWe offer a full service in Phase II-IVclinical research from study designto clinical study report. SGSmanages clinical trials on behalf ofpharmaceutical, biotechnology andmedical device companies all overEurope, North America and otherregions of the world.

DATA MANAGEMENT AND STATISTICSA real challenge in life science ismanaging huge amounts of dataand turning this into valuableinformation that offers realsolutions and knowledge.Our Data Management andStatistics Department delivers trialdesign and consulting, statisticalanalysis, data management, andreport writing.

REGULATORY AFFAIRSOur multidisciplinary, multi-lingualteam of experienced regulatoryaffairs experts is at your disposalfor all aspects of your marketingauthorization applications for bothhuman and veterinary medicinalproducts.

PHARMACOVIGILANCEWe help clients design and conductstudies that measure and documentperceived product value to supportthe decision-making process indrug development strategies,pricing, marketing and evaluationsof expected health benefits.Pharmacovigilance, or thespontaneous reporting ofadverse drug reactions to theauthorities, is a service that SGSoffers to its clients, thusproactively avoiding costly setbacksthat can threaten both productrevenues and reputation.

BIOANALYTICAL SERVICESWe have GLP-certified bioanalyticallaboratories with an internationalreputation for the assay of drugsand metabolites as well as theconduct of immuno- and biomarkerassays in biological samples.

QUALITY CONTROL TESTINGOur laboratory testing servicesfocus on product characterization,identification of potentialcontaminants and in vitro and invivo studies to support clients inqualifying materials used in thesupply chain and quality controltesting of finished goods. Thisincludes testing of :

raw materials

finished goods (finalpharmaceutical, medical andcosmetic products andcontainer testing)

stability

sterility

microbiology

biocompatibility

development and validationof new test methods

pre-clinical safety

AGROCHEMICAL PRODUCTREGISTRATION SERVICESDeep knowledge about registrationrequirements forms the basis ofour complete range of services forthe global pesticide, fertilizer,biocide, chemical and plantproduction industry.

Our services for crop protection/production and the chemical industry

in general include GLP (GoodLaboratory Practice) studies andconsultancy on risk assessmentand regulatory affairs.

Specifically we provide GLP studiesfor agrochemicals on:

method development &validation

crop residues and environmentalfate in the field

environmental fate in thelaboratory

monitoring of ground- surfacewater

degradability and ecotoxicology

For genetically modified cropdevelopment on:

crop equivalence – field

DNA/protein detection /characterization

feed/food compositional/nutritional equivalence testing

toxicity testing onfood/feed/DNA/protein

crop sampling/homogenization/shipment

For the development ofchemicals on:

physico-chemical properties

method development andvalidation

environmental fate

degradability and ecotoxicology

www.sgs.com/life_science life_science@sgs.com

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CONSUMERTESTINGSERVICESQuality expectations and the range of safety requirements our clients must satisfy become morecomplex every day.To help meet these needs, ConsumerTesting Services (CTS) offers a completerange of services for manufacturers, importers, exporters and retailers of consumer products,including laboratory testing, product inspection and consulting, process assessment and technicalassistance. CTS helps clients to reduce risk, improve efficiency and ensure compliance tocontractual or regulatory requirements in manufacturing sourcing.

Services are available on a global basis for consumer products such as textiles, toys, footwear,hardware, housewares, formulated products, electrical and electronic goods and food. For food,CTS covers the entire food production chain from primary production through food processing,transportation and distribution networks to the final consumer, including services for hotels andrestaurants.

GLOBAL SOURCINGBest Buy is North America’s number one speciality retailer of consumerelectronics, personal computers, entertainment software and appliances.The company had never worked directly with Chinese manufacturers whenthey opened a new global sourcing office in Shanghai in 2003. But thebenefits of lower product costs can hide two common problems – qualityassurance and social compliance by the factories.

In the early days, Best Buy did not realise that there would be so manyon-going quality needs. Through in-line inspections and product testing,CTS supported the process of developing product quality standardsspecifically relevant to Chinese manufacturers of electronic products.Incorporating these standards into operational best practice helped toachieve a sharp reduction in customer return rates.

Being accountable to acceptable health, safety, environmental, and supplychain security criteria is a mandatory for Best Buy and a key part of itsCode of Business Ethics. Again the company turned to CTS to carry outfactory and supply chain assessments - against a range of international,3rd party and Best Buy’s own social governance standards. Theseinvestigations identified certain operational practices which were belowpar. Corrective actions have dramatically improved the social andsustainable working conditions in the factories.

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INSPECTIONPre-Production, Initial and DuringProduction Checks to inspectavailable materials and compareproduction samples for conformityagainst reference samples andspecifications. Corrective actionscan be taken before completionof the whole consignment

Final Random Inspection toinspect statistically all criteriaspecified in the serviceinstructions such as productappearance, functions, quality,quantity, marking and packing

Retail Store Check to evaluateproduct presentation and shelflife, including sample selectionfor testing

TECHNICAL ASSISTANCECorporate Social ResponsibilitySolutions to support retailersand brands to develop theirprogrammes and evaluate social,ethical, environmental compliancethroughout the supply chain

Factory Quality Assessment toevaluate capabilities of amanufacturer to deliver theproduct quality and quantitieswithin a specified time frame

Food Safety & HealthAssessment to evaluate safetyand quality issues during foodproduction and processing

Regulatory Advisory Service toprovide information onregulations, standards andquality specifications for specificproducts and markets

Training to educate client staffon quality assurance principlesand other relevant topics

Private Label Support to assistretailers to launch their ownproduct lines

www.sgs.com/consumer_testing_services consumer_testing@sgs.com

We offer comprehensive servicesin four main sectors.

SOFTLINESTextiles and apparel, home textiles,footwear, accessories, luggage,leather and latex products.

HARDLINESToys and premiums/gifts,houseware, cookware, DIY, handand power tools, lawn and garden,automotive parts, furniture,sporting goods, home improvementproducts, formulated and personalcare products.

ELECTRICALS AND ELECTRONICS(E&E)Lights, audio, video and automotiveE&E, household and industrialproducts, IT, telecommunications,and components.

FOODAnimal origin, plant origin,beverages (including water), bakery,meals and animal food.

Our services include:

TESTINGmaterials testing to confirmsuitability of raw materials andcomponents

performance testing to establishconformity to contractualrequirements and claimedspecifications

safety testing to reduce liabilityexposure by assessing productsafety following national orinternational regulations

restricted substances testing toanalyse restricted, hazardoussubstances

comparative testing tobenchmark one product againstsimilar products in the market

product certification tocertify products againstindustry standards

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360ºTo us, 360º represents a full circle.The SGS 360-degree approach promotes a fully connected, inter-disciplinary range ofbusiness functions that operate most effectively when they connect intelligently acrossseveral departments.

A 360-degree approach means that our services can be mixed and matched according toclient needs, which perfectly suits the constantly changing nature of our customers’ markets.Fostering a more cohesive and holistic business methodology also means that information isconnected seamlessly.

For example, when a German car manufacturer recently called upon us to solve a problemrelating to adhesives, it wasn’t simply Automotive Services that rose to the challenge.Other business units such as ConsumerTesting Services, Oil Gas & Chemicals Services andSystems and Services Certification also became involved in order to effectively and rapidlyidentify and resolve this manufacturer’s elusive problem and allowed us to propose solutionsthat covered many phases of the supply chain.

As part of our commitment to continual improvement and as the global leader in our field,it is natural that we both promote and practice such a fully-integrated and ‘joined up’business methodology.

SGS successfully manages to seamlessly integrate and call upon different, yet complementary,service areas in order to quickly and effectively resolve diverse challenges.

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ONE-STOP AUTOMOTIVE SOLUTION CENTRE IN GERMANYAutomotive Services acts as a ‘problem-solver’ in the automotive industry.We deliver tailored solutions to match the individual needs of clients. Weachieve this by drawing on the expertise and experience of the whole SGScompany and a powerful ethic of knowledge-sharing across inter-disciplinaryteams. An example of this approach can be seen in our work with aGerman car manufacturer.

Last Point of Rest inspections on exported vehicles uncovered anaccumulation of problems including an exceptionally unpleasant odour withinthe vehicle as well as protection strips that were coming away from theexterior of the car.

This scenario required immediate cross-functional action.

Car Interior Material Testing stepped in to analyse the odour issues usingspecialised means of detection.

Consumer Testing Services became involved and analysed thesurfaces of the protection strip and the epoxy resin, as well as thecomposition and homogeneous consistency of the adhesive itself.CTS then called upon the experience and knowledge of Oil, Gas &Chemicals Services whose dedicated engineers were able to assist withchemical insight and the reason why the current adhesive was unsuitable.

All of these results, including suggestions for improvement, werecollectively reported to the manufacturer. The German manufacturer theninitiated an adhesive supplier audit with ISO certification from Systems &Services Certification in order to avoid such issues in the future.

The result was a one-stop solution that dramatically reduced lead timesthanks to direct, valuable, and professional feedback from inspection fieldsinto each step of value creation along the production process.

PARTNERING WITH A MULTINATIONAL TO IMPROVE FOODSAFETY IN CHINAWith 20 000 supermarket and hypermarkets, Chinese consumers havenever had so much choice. The phenomenal growth in retail sales duringthe last decade, from a negligible standing in the 90’s to today, hasdramatically increased the number of food safety challenges. China is vast,lacking in a sophisticated logistics infrastructure or skilled labour. It isdominated by highly localized sales channels which increases the number ofhazards, health scares and damage to the environment. Meanwhile,consumer awareness and the need for better food hygiene is drivingforward the need for quality.

In such a complex market, how is it possible to reduce food product riskthroughout the different stages of the supply chain? SGS’ efforts with alarge supermarket multinational recount how these challenges can be metand overcome, resulting in success.

SGS undertook a multiple service approach when working towardsimproved food quality systems for this multinational retailer.

A key part of the operation was the inspection checklist; a list of evaluationcriteria for the factory, the distribution chain and the retailer’s environment.This checklist not only included the retailer’s own requirements and Chineseregulatory benchmarks, but went further to incorporate SGS global experiencewith Chain of Custody concerns such as temperature control and goods yardmanagement. This customised checklist ensured that products and processeswere hygiene monitored at multiple points.

These inspections, although thorough, were insufficient on their own andrandom product testing was necessary. Again, sampling had to occur atmultiple supply points to ensure that the microbiological tests covered allcritical stages of the supply chain. Sensory evaluation took productevaluation out of the laboratory and into the realm of the consumer – taste,smell and appearance were then assessed.

This individual package of food monitoring and testing services has helpedthis multinational retailer achieve a high standard of quality control, helpingto establish a reputation for superior produce. In turn this has increasedbrand awareness and facilitated a faster expansion of retail outlets in China.

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THE OIL SANDS IN CANADASGS is actively contributing to growth in the far North of Alberta, the centreof the Oil Sands region of Canada. Many oil and mining companies areestablished in the Athabasca region near Fort McMurray and are involved inthe extraction and upgrading of bitumen for the production of crude oil.Executed on a major scale, the process involves either surface mining ofthe oil sands or in-situ extraction of the bitumen. The bitumen is separatedfrom the sand and upgraded, naphtha is added, and synthetic crude oilforms. The crude is transported by pipeline to the markets in the USA. It isestimated that oil production from the oil sands will increase to 3.5m barrelsper day by 2015, a significant amount when compared to Saudi Arabia’sproduction of 9.6m barrels per day.

There are many issues associated with this huge growth. The availabilityof skilled personnel, deficiencies in infrastructure, environmental impact,mining and extractive technologies, quality assurance and quality control toname a few.

SGS has addressed many of these needs by establishing a multi-disciplinary team of professionals in Alberta and acquiring a key supplier ofquality services, MRRT, right at the heart of the action.

The team has overall responsibility to ensure that SGS services to Oil Sandsare delivered in a first class, seamless fashion to our clients.

The team, made up of members from all over the world, comprises SGSrepresentatives that specialise in:

mining and process technologies

technical staffing services

environmental services including climate change

oil, gas and chemical services

industrial services including non-destruction testing

certification services

The team has enjoyed a number of successes and expects many more.Early success is attributed to the unique way in which SGS hasapproached the Oil Sands market - as a single coherent entity rather thana collection of businesses.

360º

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SAFE FOOD FOR THE WORLD FROM THAILANDProducing and processing food in 20 countries around the world is no easyfeat for this Thai-based conglomerate. As one of the world’s largest foodmanufacturers and exporters, the company works closely with SGS to meettheir stringent food safety objectives and attain their global vision of becomingthe most trusted source of food for the world - a truly competitive advantage.In Thailand, the company’s focus is on poultry, livestock and aquaculture.

The objective is to produce safe food for consumption as well as meetingall other customer needs. The vision is achievable thanks to this company’sstrength of operational control at all points in the food supply chain, fromanimal feedstuffs, management systems, world-class foodprocessing plants to retail distribution channels.

In the pursuit of competitive advantage food safety must not be compromised.This Thai-based company enlisted the help of SGS, who exploited theircross-divisional expertise in fields as diverse as trade assurance, plantinspection and consumer testing to help the company ensure food safety atevery step of the business chain.

To meet food safety standards, Consumer Testing Services division deliverstesting services from its best-in-class laboratories to the company and itssuppliers, helping to ensure product and raw material compliance.

SGS also certifies the processing plants against various food safety schemes(GMP, HACCP, IFS, and BRC) and against other management systemsstandards (ISO 9001, ISO14001 and ISO18001).

As an additional check, food shipments are occasionally inspected by TradeAssurance Services when requested by retailers and participants in the fooddistribution channels.

“SGS is a professional service provider, trying to understand customerrequirements and not limited to only conservative testing and certificationservices. SGS has demonstrated that its quality partnership concept cansupport the customer to enhance its in-house lab capabilities and quality.We appreciate the speed and proactive response that SGS provides,”stated the company’s Vice President.

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SYST

EMS&

SERV

ICES

CERT

IFICAT

ION

Systems & ServicesCertification (SSC) has over80 000 clients worldwide.Withthe successful delivery ofmore than 100 000certificates, SGS is theworld’s preferred auditingand certifying body.

An SGS certificate isrecognised globally as asymbol of both compliancewith established standardsand of business excellence.Those purchasing from anSGS certified company trustthat their business will behandled according to themost stringent quality,environmental, security andsafety requirements.

Beyond certification, we canpartner with you to designand provide solutions thatincrease the quality andefficiency of your businessprocesses.We can offertraining, in class or over theInternet to enable you to driveexcellence at every level ofyour organisation.

By working proactivelywith SGS you can have afocused and dynamicapproach towards deliveringextra value, improvedperformance and gaining areal competitive edge.

IMPROVING FOOD SAFETY MANAGEMENTSYSTEMS WITH ISO 22000A British dairy company with Europe’s mostadvanced skimmed milk powder and butterplant wanted to obtain ISO 22000 certificationto further improve its food safety and qualitymanagement systems and to increaseexisting and potential customers’ confidencein the company. An important factor in theirdecision making was that ISO 22000 is widelyrecognized in their export markets, particularlyin EU, Asian and developing countries.

ISO 22000, the international food safetymanagement systems standard can beapplied across complex and ever-changingfood supply chains.This universal standard harmonises keyrequirements and overcomes the difficultiesof differing food safety standards by region,country, activity organisation and food-type.ISO 22000 certification simplifies processes,increases efficiency and reduces costswithout compromising existing managementsystems. It incorporates the widely adoptedfoods safety principles of HACCP, facilitatestraceability and clear communication acrossthe supply chain and is fully compatible withthe ISO 9001:2000 quality managementsystems standard.

The company chose SGS to carry out its ISO22000 assessment. As a result of the auditprocess, the company became one of the firstcompanies in the UK to receive the ISO22000 certificate. SGS UK Product Managerand Lead Auditor David Glenister added:“ISO 22000 certification sends a strongmessage to the food industry andcustomers of its commitment towards foodsafety management.”

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COMPLIANCESTANDARDS/CERTIFICATIONAuditing and certification forcompliance with general standards.

QUALITY

ISO 9001

ENVIRONMENTAL

ISO 14001ISO 14064EMASBS 8555

OCCUPATIONAL HEALTH & SAFETY

OHSAS 18001AS 4801

SOCIAL ACCOUNTABILITY

SA 8000

PERSONNEL / SKILLSCERTIFICATION

Personnel Certification underISO 17024

OTHER COMPLIANCE STANDARDS

ISO 10002ISO 20252

INDUSTRY-SPECIFICSTANDARDS/CERTIFICATIONAuditing and certificationfor compliance with industry-specific standards.

AEROSPACE

AS/EN 9100, AS 9110, AS 9120JISQ 9100

AUTOMOTIVE

ISO/TS 16949VDA 6.1/6.4ISO 15504

ELECTRONICS & ELECTRICAL

IECQ HSPM 080000ANSI/ESD S20.20-1999EuP (CE marking)IPCEICC

FOOD

ISO 22000HACCPGMPEurepGapBRCIFSSQFSingle Food ManagementSystem Audit (single auditcovering multiple certificateneeds concerning all thestandards in the food industry)

FORESTRY

Forest Management (FM)Chain-of-Custody (COC)with FSC or PEFC accreditation

INFORMATION TECHNOLOGY /SECURITY

ISO 27001ISO 20000Tick-IT

LOGISTICS AND SECURITY

TAPAISO/PAS 28000, ISO/PAS 28003

OIL & GAS

ISO 29001

TELECOMMUNICATION

TL 9000

MEDICAL AND HEALTHCARE

HealthmarkGMP

MEDICAL DEVICES

ISO 13485Regulatory Certification (This listcontinues to increase)

- Directive 93/42/EEC AnnexII,V,VI for CE marking (Europe)

- JPAL (Japan)- CMDCAS (Canada)- TCP Programme for ROC(Taiwan)

- FDA Accredited PersonsProgramme (US)

- Other EC Directives that overlapwith Medical Devices e.g.Personal Protective Equipmentand Pressure Vessels

VALUE-ADDED SERVICES

SERVICE CERTIFICATION

Service Certification from SGSenables companies to define, rollout and monitor the qualityperformance criteria defined intheir business strategy. The third-party certification helps protect thereputation of brands and leveragesthe potential for an organisation’scontinuous improvement, includinginternal cost control, by providingkey stakeholder endorsement ofthe company’s best practices.

The SGS portfolio consists ofmodular solutions that help ensure

a company and its partners areconsistently implementing thehighest quality standards.

The QualiCert scheme is theworld’s most recognised independentofficial sign of service quality. Todate, more than 200 standardshave been validated and deployedworldwide. The ServiCertprogramme provides a packageintegrating assessment of acompany’s quality managementsystem against ISO 9001 with aprogramme of validating the realquality of service delivery againstdefined objectives.

Over 2 000 major and smallinternational associations,corporations and other serviceproviders have adopted Servicecertification from SGS to prove andcommunicate their commitmentto provide unsurpassed service totheir customers.

CUSTOMISED AUDIT SOLUTIONS

SGS can help turn customer drivenrequirements into an auditableframework to foster performancethroughout a company’s network, orsimply deliver audits on a company’sbehalf in an independent way.Our portfolio includes:

Audits against an existingCode of PracticeSupplier AssessmentBrand Protection /Mystery AuditsDistribution Network IntegrityAudits (for automotive industry)Warranty Audits(for automotive industry)

BUSINESS IMPROVEMENT

Progress for ISO 9001 audit scoringsolutions from SGS can help an

organisation monitor theperformance of qualitymanagement systems as a basisfor continuous improvement.Whether an organisation is abeginner or experienced in SixSigma as a continuousimprovement method, our SixSigma Benchmarking Standard™can help make sure that theimprovement projects deliver thedesired and sustainable financialresults. Six Sigma ProgrammeCertificate™ from SGS sends thestrongest and the most transparentsignal about the validity of acompany’s past and currentresults as well as programmesinfrastructure, policies andprocedures which drive futureresults.

CORPORATE RESPONSIBILITY

Sustainability Report Assurance(SRA)Supply Chain Audits

INTEGRATED MANAGEMENTSYSTEMS

Standards against which acompany’s management systemsmay be simultaneously certifiedthrough an integrated audit includeISO 9001, ISO 14001, OHSAS18001, HACCP, ISO 22000, AS9000, customer service standards,and specific sector or customerrequirements.

TRAININGAwareness/Foundation coursesAuditor/Lead Auditor TrainingInternal Quality Auditor TrainingSix Sigma training courses

www.sgs.com/system_and_services_certification certification@sgs.com

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INDUST

RIAL

SERV

ICES

Industrial Services is a global service provider for technicalverification, inspection, testing and conformity assessment inall industrial markets. Our teams of engineers and techniciansensure that the quality and performance of products orinstallations meets applicable requirements, whether they areregulatory, voluntary or client specific.We help to improve theintegrity, quality and efficiency of equipment, assure safe andhealthy working conditions for employees and minimize theenvironmental impact of industrial activities.

OILING THE FLOWThe BTC crude oil pipeline connectsthe Caspian Sea oil fields with theMediterranean and its internationaltanker routes. Industrial Serviceswas contracted to undertake thenon-destructive testing of girthwelds for a large section ofpipeline that runs through Turkey.

Quality and adherence to deliveryand installation dates, as well ason-site safety were paramount.This was made more challengingdue to the size of the project, itseconomic and strategic impactand challenging environmentalconditions. To control the weldingprocess and ensure smooth workflow it was important that testresults were made available to thecontractor no later than 24 hoursafter production of each weld.

Within two months of IndustrialServices testing the last weld,the first crude oil reached the portof Ceyhan.

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Industrial Services offers acombination of specializedsolutions and traditional servicesfocused on the complete asset lifecycle of our clients.

During all stages, from designthrough to procurement,construction and commissioninginto operation, SGS offers acomprehensive package ofintegrated services. These include :

integrity management and risk-based inspection

condition monitoring of plant andequipment

design appraisal for constructionsand installations

recognized certification bodyservices for product and importcertification schemes

project monitoring services forfinancial institutions, insurancecompanies, trade companies andinvestors

technical staffing services

technical training

These services are backed by ourfull range of traditional services :

traditional non-destructivetesting (gamma, x-ray, crawler,UT, MT, PT) and specializedmethods such as TOFD, EddyCurrent, Corroscan, GuidedWave, MFL and digital RT

component inspections ofboilers, heat exchangers, tanks,pumps and valves, pipes,compressors, turbines, electricaland control equipment

steel mill, shop and siteinspections

pipeline inspection and testing

welding and coating inspection

certification of weldingprocedures and welderqualifications

inspections and certification ofpressure systems and witnessingof pressure tests

construction monitoring andtesting

building inspections

material testing laboratories

inspections of lifting equipment

inspections of electricalinstallations and equipment

MATERIAL TESTING AND NON-DESTRUCTIVE EXAMINATIONHow can you be sure that the qualityof a product meets requirements,even below the surface? It isessential to test materials toensure they meet requirementsand standards; we have laboratoriesand field-testing inspectors locatedaround the world.

RELIABILITY SERVICES ANDINTEGRITY MANAGEMENTPlant integrity, safety and reliabilityare major concerns to all plantoperators. Equally important is theneed to reduce downtime andcontrol maintenance. Assessinginstallations, analysing the state ofassets and interpreting inspectionresults can help allay theseconcerns.

STATUTORY ANDVOLUNTARY INSPECTIONSThe inspection market is partiallydefined by statutory regulations andpartially by voluntary inspectionsdriven by clients’ QA/QCrequirements, often based on (inter-)national standards. First time and

periodical inspections of pressurizedequipment and systems, high andlow voltage installations, buildingsand lifts, lifting and hoistingequipment, other tools andmachinery as well as coatingsystems all belong inthe inspection portfolio of SGSIndustrial Services.

SUPPLY CHAIN SERVICESIn our global economy, equipmentand parts are produced whereverit makes business sense beforebeing shipped to their finaldestination. We provide a broadrange of supply chain services,helping our customers control thequality of their processes.

PRODUCT AND IMPORTCERTIFICATIONIn order to launch a product ontheir market, many countries needtheir products conform to national,regional or international safetystandards. We certify our clients’product against all majorcertification schemes.

TECHNICAL STAFFING SERVICESWhere can you find the right peoplefor the job ? Increasingly, demandfor technical skills exceeds supplyso clients need effective andspecialist recruitment expertise.SGS provides world-class recruitmentsolutions and maintains an extensivecandidate database.

TECHNICAL CONSULTANCY ANDTRAINING SERVICESThe skills needed to work intechnical industries are continuouslychanging and evolving. Newtechniques are developed, newregulations appear, and newproducts enter the market.To meet this ever-changing world,SGS offers technical consultancycombined with a series oftraining courses.

www.sgs.com/industrial industrial.global@sgs.com

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Every day our global ecosystem is affected by natural andman-made activity that pollutes soil, water and air. Pollutionaffects people everywhere and stands to threaten our globalpublic health if it is not controlled, prevented or stopped.Withthis in mind, sustainable development is fundamental to us all.

To help governments and industry integrate environmentalmanagement into their operations, Environmental Servicesprovides a comprehensive international network ofanalytical services and is well placed to assist at both a globaland local level.

ENVIRONMENTALSERVICES

A Nordic environmental consultantworking for an Indian client companyneeded to conduct analysis tointernational standards not availablein India. They also requiredassistance to supervise thesampling and testing process.

By utilising the Group’s globalnetwork, a point of contact wasprovided in Finland, local SGSexpertise was used in India forsampling and testing, andanalysis was undertaken inBelgium and Germany. Together,the SGS team provided the typesand quality of testing required toensure compliance with internationalstandards regardless of thegeographical differences betweenthe parties.

REMOVING GEOGRAPHY FROMTHE EQUATION

25www.sgs.com/environment environment@sgs.com

There are several factors increasingthe pressure on industry and othersto comply with environmentalrequirements:

economic growth and trends inenvironmental policy

execution of new environmentalregulations and the will of theauthorities to enforce existingenvironmental regulations

extension of EU environmentalregulations to new memberstates, the emergence ofmarkets in Asia and LatinAmerica - notably China -aligned to new internationaltrade agreements

increasing global awarenessregarding health and safety andenvironmental and liability risks

LABORATORY ANALYTICALSERVICESIn the laboratory analytical servicessegment, our competitive advantageis maintained by obtaining thehighest-ranking accreditations,continuous improvement on QA/QCprotocols, staying ahead of thetechnology and automation curves,focusing on R&D in terms ofpioneering new methodologies,offering fast turnaround of resultsand providing customers withtailor-made reporting solutions.

Laboratory services are focused onproviding analytical testing of awide range of substancesincluding:

soils, sediments, sludge andminerals

water: drinking, surface, sea,ground, sewage and wastewater

wastes: hazardous and solid,municipal

air

oils

dioxins / furans and dioxins suchas PCBs

asbestos

Restriction of the use of certainHazardous Substances (RoHS)

FIELD-BASED SERVICESOur field-based services and ourtechnical/compliance consultingservices, are built on maintaininga high level of multidisciplinaryexpertise, the continuousdevelopment of new, innovativeand standardised global servicesand delivering the highest level ofcustomer service.

FIELD SERVICE APPLICATIONS

These services cover sampling andmonitoring and include:ambient and indoor air, stackemissions and burn tests

water sampling, monitoring,assessments and modelling

contaminated site sampling,monitoring and supervision

waste sampling and studies

noise and vibration mapping andmonitoring

indoor environmental qualitymonitoring and studies

occupational health andsafety monitoring

asbestos identification

CERTIFICATION SERVICESISO 14001

EMAS

Forest Certification

SPECIALTY SERVICESoutsourced laboratorymanagement

environmental data management

environmental drilling

CLIMATE CHANGEThe Climate Change Programmefacilitates trade of greenhousegas emissions. SGS services inthis sector address mandatoryand voluntary reporting ofgreenhouse gas emissions andpromote application of standardizedverification procedures. Throughmultiple accreditations, worldwidecoverage and ad-hoc alliances, ourClimate Change programme servicesvalidate projects, verify and certifyactual emissions.

EU Emission Trading Scheme

Clean Development Mechanism

Joint Implementation Projects

North American Initiatives

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KEEPING TAXIS WORKINGThe Republic of Ireland’sCommission for Taxi Regulationrecently awarded AutomotiveServices a major outsourcingcontract for inspection servicesthat allowed licensing of smallpublic services vehicles (sPSV).This contract strengthens ourposition as Ireland’s sole testerof private vehicles and helps movethe industry towards a one-stopshop arrangement.

These inspection services minimisethe number of agencies thatcommercial drivers of taxis,

Hackney cabs and limousines needto deal with. An integrateddatabase of the sPSV populationtogether with other measureswill help enforce regulations.

Automotive Services wonthe contract due to their deepexperience in this area and fordemonstrating intelligentapplication of new technology.For example, an automated bookingsystem is used to manage licencerenewals whilst the Internet,SMS and a call centre are usedto communicate with drivers.

AUTOMOTIVESERVICES

Automotive Services focuses on the design, construction andoperation of motor vehicle inspection solutions throughoutthe world.These services are provided to governments,manufacturers, traders, financial institutions and insurancecompanies across five continents.

Automotive Services has two main offerings – statutory vehicleinspection and automotive verification.

27www.sgs.com/automotive automotive@sgs.com

FOR GOVERNMENTSActive on four continents for over15 years, SGS is a privilegedpartner with governments. Wedesign and carry out efficient,state-of-the art statutory vehicleinspection programmes regardingvehicle safety and emissions, as wellas providing advanced electronicinformation management systemsfor vehicle inspection networks.

All of our solutions are adapted toour customers’ needs and caneffectively serve large and smallvehicle populations. In addition tooffering a global approach that isadaptable and responsive, we haveproven experience in designing andsetting-up centralised systems,modernising existing facilities andprivatising inspection programmes.

SGS offers real-time transfer ofvehicle data and inspection resultswhether the statutory vehicleinspection or emission controlis performed by numerousdecentralised stations or by repairand service stations.

When inspecting imported andused vehicles in developingcountries, we check the age androadworthiness of the vehicle toassess its value for customspurposes and ensure that customsduty is not evaded.

SGS Ireland was recently awardedthe contract to conduct DrivingTests on behalf of the Departmentof Transport. This was part of aninitiative by the Irish government toreduce waiting times for drivingtests which have become a majorcause for road safety concern.

Mobile technology was developedby SGS allowing the use of PDAsystems to record faults and gradecandidates during the exam whileensuring that the content andnature of the driving test isinherently the same as thatprovided by the Department ofTransport directly.

By completion of the contract, SGSwill have recruited and trained 30driving testers and over 45,000driving tests will be conductedduring this time.

FOR INDUSTRY

DISTRIBUTION

Motor vehicle manufacturers anddistributors, marine insurancecompanies and ocean carriers useSGS as an independent inspectorof vehicles during their lengthydistribution cycles. Working alongthe supply chain, our InspectionManagement System enables usto transmit detailed reports on avehicle's condition while it ismoving along the supply chain.We then convert that data intomeaningful information to identifydamage trends.

Our Inspection ManagementSystem is complemented byHermes ; our real-time web-baseddata management system thatenables :

quick and instant claimmanagement

paperless processing

dramatic optimisation of theadministrative workload

access to a central database

REMARKETING INSPECTIONSGS Condition Reports acceleratethe sale of vehicles for companiesand individuals by improving thelevel of confidence in the conditionof the used car. Our network ofindependent inspectors providesdetailed electronic reports on thecondition of any vehicle.

Our services include :

tracking expiring leases

contacting lessees to scheduleappointments

dispatching inspectorsnationwide

electronic inspection reports anddigital photographs, which helpsell vehicles via on-line auctionsto car dealers or individuals

SGS AUDITING SERVICESThis allows companies todemonstrate compliance of aretailer network against a specificcode of practice and ensures thatthe selection process for newdealers is fair, independent andconsistent.

Our services include :

mystery shopping

2nd party auditing

supplier assessmentprogrammes

SGS CERTIFICATION SERVICESWe have developed over 14standards with the automotiveindustry. We work with car dealers,car manufacturers and tradeassociations that carry out with awhole range of activities in theautomotive sector, from cardismantling to the sale of newand used vehicles.

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Governments & Institutions Services (GIS) provides a wide range oftrade verification services that assess compliance with regulatoryrequirements and enhance government revenue. GIS facilitatestrade, supports good governance and promotes sustainabledevelopment. Clients include governments and internationalinstitutions and private sector industry and trade customers.

In recent years, GIS has developed a portfolio of innovativeservices that draw on GIS core skills such as price verification,independent monitoring and validation of information and thatuse new technologies and IT systems.

BUILDING THE FUTURE

At the turn of the century,Madagascan government wishedto make changes within itstrading and import infrastructure.Authorities also wanted toencourage good corporategovernance and discourageunethical practice. Madagascanauthorities warmly welcomed theSGS proposal for a new ImportVerification Scheme, which offered:

Secured revenues, thanks to animport verification programmethat uses a container-sealingscheme with up-to-date toolsand techniques. These includeRisk Management andpost entry activities such ascargo manifests and containeryard information.

IT transfer of the cargomanifests into Asycuda++ andthe re-introduction of customsprocedures such as advancenotification, selectivity andsubmission and temporarycustoms clearance

An intensive capacity-buildingprogramme supported by theWorld Customs Organisation

Almost four years after theprogramme was implemented,results have exceededexpectations. Madagascanauthorities have been able to:

secure proper collectionof revenues

undertake much-neededmonetary reform

launch an ambitious two full yeartax exemption initiative

enable Trade Efficiency andFacilitation through a PublicPrivate Partnership featuringcontainer scanners in the majorports that export to US andEurope, non-intrusive verificationof containers and deployment ofa ‘Single Window’ application,to be launched April 1st 2007

Investors can now benefit from abetter-equipped administration andwill be encouraged to diversify theirinterests from the textile industrytowards new sectors such as oil,mining, tourism and agriculture.

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REVENUE ENHANCEMENTSGS revenue enhancementprogrammes help governments inemerging countries secure fiscalrevenues from international trade.Import verification programmes,also known as pre-shipmentinspection (PSI) have provided acomprehensive solution for morethan 40 years. SGS has remainedthe industry leader during thistime and has kept abreast oftrade liberalization and theevolution of complexinternational supply chains.

IMPORT VERIFICATIONImport Verification programmesrepresent the new and improvedgeneration of traditional PSI. Theytarget the proper identification ofgoods prior to shipment withregards to quality, quantity, tariffclassification, import eligibility andthe provision of valuationinformation for customs purposes.

DESTINATION INSPECTIONDestination Inspection combinestrade protection and promotionwith consistent customs automationand modernization. Verificationand investigation services arecarried out on a post-entry basis,information and documentationare exchanged through anelectronic interface - thusoptimizing customs’ resourcesand enhancing efficiency.

CONFORMITY ASSESSMENTConformity Assessment Servicesaim to protect consumer’s health& safety, national security andthe environment. They preventfraudulent practice, deter unfaircompetition and protect industryfrom imports of substandard,unsafe or counterfeit goods.These services verify conformityto national or international standards,applicable to both locally producedand imported goods. They facilitatetrade as they help solve qualityproblems - often an obstacle toprivate sector’s access to exportmarkets. They also preventunscrupulous traders fromtaking advantage of poor qualitycontrol infrastructures.

TRADE COMPLIANCE AND SECURITYTrade Compliance and SecurityServices modernise the monitoringand upgrade certification toolsavailable to trade participants.Theseservices validate the measures andsystems that companies adopt tocomply with trade and supply chainsecurity requirements introducedby governments.

TRADE EFFICIENCY:NEW CORE SERVICESBuilding trust between the tradeand governments, Governments &Institutions Services offer bothparties flexible trade solutions thatrespond to clients’ need forcompliance with national andinternational regulations. The aim isto bridge the gap between

economic policies and thecommercial responsibility ofenterprises by offering a fullrange of solutions to stimulatecompetition and widen access tointernational markets.

VALITRADE

ValiTrade is a worldwide tradevalidation package offering supportto customs administrations keen tofight valuation fraud and meet therequirements of the WTOAgreement on Customs Valuation.SGS ValuNet™, a valuation risk-management tool, is explicitlydesigned to investigate declaredcustoms values and build a client-specific reference system fed byreliable information assembled bythe SGS global network.

TRADENETTradeNet is a pure Trade Facilitationsolution. It accelerates and securesthe supply chain by connecting alloperators involved in moving andclearing goods with a commonelectronic platform. TradeNet (alsoknown as a ‘Single Window’system) is flexible and adaptable –it is often deployed by SGS as apackage including financing,capacity building, support andmaintenance. TradeNet is an idealproduct for Public PrivatePartnerships (PPP).

CARGO SCANNINGCargo Scanning Services combinenon-intrusive inspection with riskmanagement tools to assist

government agencies combatsmuggling and duty avoidance.Our unique knowledge of tradeinformation constitutes the core ofSGS Profiler™, an automatedplatform where transactions dataare filtered and screened. Profiler™enables efficient application ofselective controls through cargoscanning equipment. SGS servicesinclude procurement, installation,operation, complementaryfinancing for Build-Own-Operate(BOT) projects, maintenanceof cargo scanning equipmentand facilities, as well ascapacity building.

TRANSIT MONITORINGTransit Monitoring servicesfacilitate transit operations whileoffering governments effectivecontrol over transit trade.Electronic prenotification/submission, monitoring andguarantee coverage are themain components of theservices to validate thecompliance with national andinternational regulations.

AID EFFICIENCY:NEW CORE SERVICESBring improved transparency,accountability and effectiveness ininternational developmentassistance.

SGS AID MONITORINGSGS Aid Monitoring Services aimat improved governance in theimplementation of both public and

private economic developmentprogrammes and projects. Theyinclude on-going and ex-postdocumentary or physical audits ofprojects and programmes, reviewof procurement processes anddecisions.

NGO BENCHMARKINGNGO Benchmarking assessesNGO performance andaccountability levels providingindependent third-party proof ofoperational qualities against aunique Benchmarking Standard.This represents a measurablebaseline recognized and acceptedby all stakeholders. SGS hasdesigned this service certificationstandard for NGOs to measure upagainst a comprehensive set ofbest practice criteria and focuson opportunities to improvedelivery rates.

FORESTRY MONITORINGThe Forestry MonitoringProgramme independentlymonitors activities and verifieslegal compliance in the forest andtimber trade sector. Throughpublic/private partnerships withgovernments willing to outsourceselected functions, SGS can helpimplement national or regional legaltimber validation schemes. Wheresuch schemes are not available,timber companies may call on SGSfor independent verification of thelegality and traceability of theirtimber produce.

www.sgs.com/governments_and_institutions tas_solution@sgs.com

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