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Has society become a product? a story of our voice in the internet… jon rogers university of dundee and mozilla foundation [email protected]

Service Design Days 2017 - Keynote Jon Rogers (University of Dundee)

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Page 1: Service Design Days 2017 - Keynote Jon Rogers (University of Dundee)

Has society become a product?a story of our voice in the internet…

jon rogers university of dundee and mozilla [email protected]

Page 2: Service Design Days 2017 - Keynote Jon Rogers (University of Dundee)

*Jared Diamond, Guns, Germs, and Steel: The Fates of Human Societies

“…farming spread mainly through farmers' outbreeding hunters, developing more potent technology, and then killing the hunters or driving them off of all lands suitable for agriculture.”*

Page 3: Service Design Days 2017 - Keynote Jon Rogers (University of Dundee)

A whole ecosystem of DIY, education, open hardware is in danger of being wiped out by industrialised internet practices.

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Let’s look at the voice enabled internet

Page 7: Service Design Days 2017 - Keynote Jon Rogers (University of Dundee)

In January 2017*

4% of US households had an active Amazon Echo.

Siri interprets 2,000,000,000 commands a week.

20% of US Google Android searchs are by voice.

*the economist january 7th 2017

Page 8: Service Design Days 2017 - Keynote Jon Rogers (University of Dundee)

Two horror stories

1. IoT makes all of our nightmares from distopian literature come true.

2. IoT makes all of Noam Chomskys nightmares from his literature come true.

Page 9: Service Design Days 2017 - Keynote Jon Rogers (University of Dundee)

1. IoT makes all of our nightmares from distopian literature come true.

Page 10: Service Design Days 2017 - Keynote Jon Rogers (University of Dundee)
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2. IoT makes all of Noam Chomskys nightmares from his literature come true.

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4/19/2017 CloudPets Data Breach FAQs – CloudPets

https://cloudpets.zendesk.com/hc/en-us/articles/115003696948 1/3

Submit a request

CloudPets > FAQs > General

CloudPets Data Breach FAQs

On February 22 , 2017, we were notified of a data breach involving some CloudPets user data. Immediately after

being contacted, we launched an internal investigation.

What We Found

What we found is that limited CloudPets user data may have been accessed as part of an exploit targeting the

database software we temporarily used, sometime between December 25 2016, and the first week of January,

2017.  The affected database was being temporarily used by 3 party developers performing an upgrade to

the CloudPet’s app.

This same exploit affected over 28,000 databases using the same software.  The hackers would delete the

affected databases, and then hold the user information for ransom. But, because the affected CloudPets

database was only temporarily used as part of a migration, we never noticed a ransom demand. 

Customer data has been wiped from the affected database, and no current customer data is stored in a

database exposed to the vulnerability.

What Data Could Have Been Taken?

The affected database contained the following information from users of the CloudPets app:

Email Addresses

Usernames

Encrypted Passwords

The passwords in the database were encrypted to ensure that even if hackers obtained the database, they

wouldn’t be able to read or use user-passwords except for in exceptional circumstances.

CloudPets Data Breach FAQs

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So….….What can we do about this?

this slide is pink because according to goingmental.org pink is a ‘happy colour’. I thought we might need it at this point.

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retreat Towards a Healthy Voice-Enabled Internet June 13 - 15, 2017 Bellagio Center | Lake Como, Italy

Supported by thee Rockefeller Foundationn

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What’s a flagship voice project built by commons-based peer production?Opt-in should be the new default. The craft approach can foster trust. It’s important to preserve the diversity of devices available. In ancient Rome, homes were protected by a place’s spirit, the genius loci. Most domestic IoT today is quite banal. How do we make it richer?We need a VPN for voice.What is the data version of selling “clean” urine online?Let’s think of data as labourAnton Chekhov said: “The role of the artist is to ask questions, not answer them.”What’s the true cost of convenience?This place (Bellagio) is a really interesting place to discuss “invisible labour”.Visible and invisible is at the crux of trust.If you can’t tell how a company is making money, alarm bells should be going off.We should not reinforce the illusion that big companies control everythingThe reality of IoT is that the market will be more diverse.Your computer will be able to smell you next.60 million phones in Brazil could soon be disconnected.… the epistemological crash of trust!They have no reason to gain our trust because we are their products.People are making new things rather collectively building on what we have. Voice technologies are the ‘ingestion organs’ of AI.If the Web worked like voice, we’d need to register with Microsoft to make a website.Your insurance premium just went up because you drove shitty last week,Our bodies are our sensors.What is civil disobedience for data systems? We humans are the raw materials. And algorithms are conducting the labor. The consent model is dead. Many IoT devices are actually bait & switch products. There’s a physical materiality to voice technology. Behind every object is an ideology.Go beyond the binaries.The interaction design challenges of voice are plentiful.Everything in India talks.Recent politics have made us more cautious about open data. There is no succession plan for many technology practices.A Serbian writer wrote a book about this place.Lake Como is a hotbed for smugglers. Cambridge Analytica has arrived in Brazil.

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Our bodies are sensorsShannon Dosemagon - Public Labs

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Everything in India talksBabitha George - Quicksand

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We humans are the raw materials and algorithms are conducting the labor. Vladan Joler - Share Foundation

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Behind every object there is an ideologyGillian Crampton Smith - H-Farm

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The consent model is deadKate Crawford - AI Now

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