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Sell more, grow faster, close anywhere Maximise performance from your sales teams with the #1 Sales application Wednesday 28 th May 2014

Sell more, grow faster, close anywhere

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Maximise performance from your sales teams, with the #1 sales application. We recently ran a webinar with The Chapar, talking through how Sales Cloud has helped The Chapar to achieve increases in sales and improve their customer service levels. You can view the slide deck from the webinar here. To listen to a recording of the webinar, please go to: https://www.salesforce.com/uk/form/webinar/2014/sales-webinar-14-05.jsp.

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Page 1: Sell more, grow faster, close anywhere

Sell more, grow faster, close anywhere Maximise performance from your sales teams

with the #1 Sales application

Wednesday 28th May 2014

Page 2: Sell more, grow faster, close anywhere

Agenda & Speakers

• Introduction to Sales Cloud: Common challenges faced by sales teams and how our customers beat these challenges

- Niall Carey Manager , Small & Medium Business Sales, salesforce.com

• How we use Salesforce in The Chapar - Daniel Pettrouss-Terzaghian Operations & Supply Chain Manager, The Chapar

• Sales Cloud Demo - John McNamara Lead Sales Engineer, salesforce.com

Questions: • Questions box in on the right of the screen or on Twitter #salescloud

Page 3: Sell more, grow faster, close anywhere

Safe Harbor

Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of intellectual property and other litigation, risks associated with possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-Q for the most recent fiscal quarter ended July 31, 2013. This documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

Page 4: Sell more, grow faster, close anywhere

Hard to sell from anywhere if sales process is broken

Limited

Insights

No lead routing

Disconnected from

marketing

Poor data quality

Disconnected: no mobile access

Hard to find information &

experts

Time wasted on emails & approvals

Inconsistent selling process

Limited coaching and

feedback

Limited automation

Lack of reporting flexibility

No real-time visibility

Disconnected systems

Not Enough

Pipeline Not Enough

Time Selling Underperforming

Reps

Missed

Target

Page 5: Sell more, grow faster, close anywhere

Today’s systems are holding you back

Manual Processes

Disconnected Systems

Spreadsheets

Connected Employees

Connected Apps

Connected Partners

Connected Devices

Connected Customers

Page 6: Sell more, grow faster, close anywhere

The Customer Platform to sell from anywhere

Grow your pipeline

Increase sales

productivity

Maximize sales

performance

Gain complete insight

Page 7: Sell more, grow faster, close anywhere

Sell from anywhere with the Sales Cloud

Cloud . Mobile . Social

Complete

Insight

+45%

Improved forecast

accuracy

Increase Sales Productivity

+36%

Higher

productivity

Grow

Pipeline

+38%

Improved lead

conversion

Improve Rep

Performance

+26%

Higher

win rate

Source: Salesforce.com Customer Relationship Survey conducted March 2013, by an independent third-party, Confirmit Inc., on 5,200+ customers randomly selected. Response sizes per question vary.

+28%

Sales

Page 8: Sell more, grow faster, close anywhere

Integrate with back-office apps

Extend your sales process to meet

your needs

Automate sales processes and

workflows

Ensure Flexibility for Your Growing Business

ER

P

Any

Syste

m

1.2 billion+ Transactions per day

Innovate with Enterprise

Security, Reliability, and Scale

Page 9: Sell more, grow faster, close anywhere

Become a Customer Company

The Salesforce1 Customer Platform Your Customers

Cloud . Social . Mobile . Connected

Sales

Cloud

Service

Cloud

ExactTarget

Marketing

Cloud

AppExchan

ge

Salesforce1 Platform APIs

Salesforce1 Mobile App

Salesforce1 Platform Services

Force.com Heroku1 ExactTarget

Fuel

Page 10: Sell more, grow faster, close anywhere

Daniel Pettrouss-Terzaghian Operations & Supply Chain Manager

The Chapar

Page 11: Sell more, grow faster, close anywhere

Press Coverage

Page 12: Sell more, grow faster, close anywhere

The Chapar

• Disruptive & innovative new personal styling experience

for men

• Eliminates the problems of brick & mortar and e-

commerce shopping by being:

• Personalised

• Convenient & Hassle-free

• A premium proposition at no extra cost

Page 13: Sell more, grow faster, close anywhere

The Problem

• Spreadsheets & paper insufficient for our needs:

• Limited data-crunching capability

• Difficult to communicate results

• Difficult to monitor and maintain control

• The teams became separated in their daily activities:

• Stylists

• Marketing

• Operations

Page 14: Sell more, grow faster, close anywhere

Salesforce

• Central system with all customer details and interactions:

• More personalised service

• Increased stylist efficiency

• Enables further points of contact

• Brings the whole office together

• Control measures easier to implement, progress easier to track

and data more relevant to our needs

• Salesforce1 mobile platform:

• Able to respond quickly to customer needs

• Customers have requested trunks 1 day before a wedding!

Page 15: Sell more, grow faster, close anywhere

Implementation

• All interactions with customers recorded in Salesforce

• Workflows:

• Track the stages of the styling process

• Send marketing material to the relevant customers

• Reports & Dashboards:

• Manage, Track & Adapt

• Customisation:

• Visual flows, Visualforce

• AppExchange for file storage, automation and more

Page 16: Sell more, grow faster, close anywhere

Future Plans

• A more efficient business with an even better service

• Further integration of all operational systems

• Fully-fledged customer-facing mobile app

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Press Coverage

Page 18: Sell more, grow faster, close anywhere

John McNamara Lead Sales Engineer

salesforce.com

Page 19: Sell more, grow faster, close anywhere

Want to find out more?

• If you are already a Salesforce customer, then

please speak to your AE for follow up

• Or visit our Salesforce1 Sales Cloud page:

http://bit.ly/1eN7ETL

• Read the full story of The Chapar:

http://bit.ly/1oFMiy4

• Webinar recording and slides to follow

• Access previous webinars and register for upcoming

webinars at http://www.salesforce.com/uk/events/webinars/

Page 20: Sell more, grow faster, close anywhere

Thank you!