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Maximise performance from your sales teams, with the #1 sales application. We recently ran a webinar with The Chapar, talking through how Sales Cloud has helped The Chapar to achieve increases in sales and improve their customer service levels. You can view the slide deck from the webinar here. To listen to a recording of the webinar, please go to: https://www.salesforce.com/uk/form/webinar/2014/sales-webinar-14-05.jsp.
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Sell more, grow faster, close anywhere Maximise performance from your sales teams
with the #1 Sales application
Wednesday 28th May 2014
Agenda & Speakers
• Introduction to Sales Cloud: Common challenges faced by sales teams and how our customers beat these challenges
- Niall Carey Manager , Small & Medium Business Sales, salesforce.com
• How we use Salesforce in The Chapar - Daniel Pettrouss-Terzaghian Operations & Supply Chain Manager, The Chapar
• Sales Cloud Demo - John McNamara Lead Sales Engineer, salesforce.com
Questions: • Questions box in on the right of the screen or on Twitter #salescloud
Safe Harbor
Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of intellectual property and other litigation, risks associated with possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-Q for the most recent fiscal quarter ended July 31, 2013. This documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Hard to sell from anywhere if sales process is broken
Limited
Insights
No lead routing
Disconnected from
marketing
Poor data quality
Disconnected: no mobile access
Hard to find information &
experts
Time wasted on emails & approvals
Inconsistent selling process
Limited coaching and
feedback
Limited automation
Lack of reporting flexibility
No real-time visibility
Disconnected systems
Not Enough
Pipeline Not Enough
Time Selling Underperforming
Reps
Missed
Target
Today’s systems are holding you back
Manual Processes
Disconnected Systems
Spreadsheets
Connected Employees
Connected Apps
Connected Partners
Connected Devices
Connected Customers
The Customer Platform to sell from anywhere
Grow your pipeline
Increase sales
productivity
Maximize sales
performance
Gain complete insight
Sell from anywhere with the Sales Cloud
Cloud . Mobile . Social
Complete
Insight
+45%
Improved forecast
accuracy
Increase Sales Productivity
+36%
Higher
productivity
Grow
Pipeline
+38%
Improved lead
conversion
Improve Rep
Performance
+26%
Higher
win rate
Source: Salesforce.com Customer Relationship Survey conducted March 2013, by an independent third-party, Confirmit Inc., on 5,200+ customers randomly selected. Response sizes per question vary.
+28%
Sales
Integrate with back-office apps
Extend your sales process to meet
your needs
Automate sales processes and
workflows
Ensure Flexibility for Your Growing Business
ER
P
Any
Syste
m
1.2 billion+ Transactions per day
Innovate with Enterprise
Security, Reliability, and Scale
Become a Customer Company
The Salesforce1 Customer Platform Your Customers
Cloud . Social . Mobile . Connected
Sales
Cloud
Service
Cloud
ExactTarget
Marketing
Cloud
AppExchan
ge
Salesforce1 Platform APIs
Salesforce1 Mobile App
Salesforce1 Platform Services
Force.com Heroku1 ExactTarget
Fuel
Daniel Pettrouss-Terzaghian Operations & Supply Chain Manager
The Chapar
Press Coverage
The Chapar
• Disruptive & innovative new personal styling experience
for men
• Eliminates the problems of brick & mortar and e-
commerce shopping by being:
• Personalised
• Convenient & Hassle-free
• A premium proposition at no extra cost
The Problem
• Spreadsheets & paper insufficient for our needs:
• Limited data-crunching capability
• Difficult to communicate results
• Difficult to monitor and maintain control
• The teams became separated in their daily activities:
• Stylists
• Marketing
• Operations
Salesforce
• Central system with all customer details and interactions:
• More personalised service
• Increased stylist efficiency
• Enables further points of contact
• Brings the whole office together
• Control measures easier to implement, progress easier to track
and data more relevant to our needs
• Salesforce1 mobile platform:
• Able to respond quickly to customer needs
• Customers have requested trunks 1 day before a wedding!
Implementation
• All interactions with customers recorded in Salesforce
• Workflows:
• Track the stages of the styling process
• Send marketing material to the relevant customers
• Reports & Dashboards:
• Manage, Track & Adapt
• Customisation:
• Visual flows, Visualforce
• AppExchange for file storage, automation and more
Future Plans
• A more efficient business with an even better service
• Further integration of all operational systems
• Fully-fledged customer-facing mobile app
Press Coverage
John McNamara Lead Sales Engineer
salesforce.com
Want to find out more?
• If you are already a Salesforce customer, then
please speak to your AE for follow up
• Or visit our Salesforce1 Sales Cloud page:
http://bit.ly/1eN7ETL
• Read the full story of The Chapar:
http://bit.ly/1oFMiy4
• Webinar recording and slides to follow
• Access previous webinars and register for upcoming
webinars at http://www.salesforce.com/uk/events/webinars/
Thank you!