Upload
pooja-joshi
View
211
Download
2
Embed Size (px)
Citation preview
MAINTAIN ACTIVE CLIENT RELATIONSHIPS
Kapture is a well-designed self-service CRM that makes it easier for both the business and
customers to maintain active relationships. The customer logged into his account, can directly
view all the previous transactions – previous product purchases, subscription statuses,
communications etc…The client can also raise a query and follow-up about its resolution
through the account.
Merge Client Queries and Requests
A CRM log-in merges all client queries to be collected on a single platform. It enables you to
solve the issues on a single interface, rather than sifting through multiple platforms or
screens. The CRM log-in access means that your clients can also be assured that every raised
issue gets the deserved attention.
Consolidated Client Communications
The business can respond to their most active and dedicated customers directly through the
CRM database. It enables you to improve customer satisfaction and commitment to your
business, nurturing long-term relationships. When you are handling lots of clients, it enables
you to identify and reply to your clients on a consistent basis.
Regular way of Client Communications
Kapture adaptation establishes a regular and systematic way of communicating with your
clients.It helps you avoid unattended messages at the multitude of social media platforms and
employee emails. You can also access a precisely managed database of previous
communications.
100% UI based customizable layouts
It’s only after a thorough research, that our team of experts has designed this awesomely
flexible user-interface for you. The UI has everything to ensure that you and your customer
have a merry good time using this platform. From offering functionalities with minimum
number of clicks to colour coded tabs to customizing layouts based on your business model,
you wouldn’t even feel like logging off.
Easy to use admin panel
Training employees to use a new Customer support software can sometimes give you a
headache. With KAPTURE CRM, that would never be the case. The admin panel and other
functionalities are so self-explanatory and modular in design that you would hardly take any
time to understand how it works. Apart from that you can bounce off any query you have
while using the system and our team will be more than happy to help you.
SELF-SERVICE CRM FOR CUSTOMER-FOCUSED MARKETING ACTIVITIES
When your customers are your business’s biggest asset, the CRM provides the best tools to
leverage every bit of it. The CRM dashboard lets your customers see their accumulated
service and product value through the CRM account. It creates an opportunity for customers
to differentiate between your competitors and similar products.
Create Referral Programs
The CRM lets you create custom referral programs based on customer log-in ID’s. You can
assign a unique referral log-in URL for each customer to be shared through email or social
media. Through referral code, you can recognize each unique visitor coming to your
website.It gives the right incentive for your customer to spread the word about your business.
Create Customized Product Recommendations
The self-service CRM collects and displays the previous purchases and wish-lists of each
customer. You can algorithmically create a product recommended list that’s consistent with
the taste and requirement of each customer.
Make it Easier to Get Feedback
As customer feedback is an important yardstick that showcases product quality, acquiring
them is significant. The CRM account makes it easier for customers to leave their product
feedback. After each log-in, the customer can view the purchase list, making the process of
sharing feedback easier.
For more information check out the link-
http://www.kapturecrm.com/self-service-portal/