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MAINTAIN ACTIVE CLIENT RELATIONSHIPS Kapture is a well-designed self-service CRM that makes it easier for both the business and customers to maintain active relationships. The customer logged into his account, can directly view all the previous transactions previous product purchases, subscription statuses, communications etc…The client can also raise a query and follow-up about its resolution through the account. Merge Client Queries and Requests A CRM log-in merges all client queries to be collected on a single platform. It enables you to solve the issues on a single interface, rather than sifting through multiple platforms or screens. The CRM log-in access means that your clients can also be assured that every raised issue gets the deserved attention. Consolidated Client Communications The business can respond to their most active and dedicated customers directly through the CRM database. It enables you to improve customer satisfaction and commitment to your business, nurturing long-term relationships. When you are handling lots of clients, it enables you to identify and reply to your clients on a consistent basis. Regular way of Client Communications Kapture adaptation establishes a regular and systematic way of communicating with your clients.It helps you avoid unattended messages at the multitude of social media platforms and employee emails. You can also access a precisely managed database of previous communications. 100% UI based customizable layouts It’s only after a thorough research, that our team of experts has designed this awesomel y flexible user-interface for you. The UI has everything to ensure that you and your customer have a merry good time using this platform. From offering functionalities with minimum number of clicks to colour coded tabs to customizing layouts based on your business model, you wouldn’t even feel like logging off. Easy to use admin panel Training employees to use a new Customer support software can sometimes give you a headache. With KAPTURE CRM, that would never be the case. The admin panel and other functionalities are so self-explanatory and modular in design that you would hardly take any time to understand how it works. Apart from that you can bounce off any query you have while using the system and our team will be more than happy to help you.

Self Service Portal |Employee Self Service Portal | Service portal | Customer Self Service Portal | Kapture CRM

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Page 1: Self Service Portal |Employee Self Service Portal | Service portal | Customer Self Service Portal | Kapture CRM

MAINTAIN ACTIVE CLIENT RELATIONSHIPS

Kapture is a well-designed self-service CRM that makes it easier for both the business and

customers to maintain active relationships. The customer logged into his account, can directly

view all the previous transactions – previous product purchases, subscription statuses,

communications etc…The client can also raise a query and follow-up about its resolution

through the account.

Merge Client Queries and Requests

A CRM log-in merges all client queries to be collected on a single platform. It enables you to

solve the issues on a single interface, rather than sifting through multiple platforms or

screens. The CRM log-in access means that your clients can also be assured that every raised

issue gets the deserved attention.

Consolidated Client Communications

The business can respond to their most active and dedicated customers directly through the

CRM database. It enables you to improve customer satisfaction and commitment to your

business, nurturing long-term relationships. When you are handling lots of clients, it enables

you to identify and reply to your clients on a consistent basis.

Regular way of Client Communications

Kapture adaptation establishes a regular and systematic way of communicating with your

clients.It helps you avoid unattended messages at the multitude of social media platforms and

employee emails. You can also access a precisely managed database of previous

communications.

100% UI based customizable layouts

It’s only after a thorough research, that our team of experts has designed this awesomely

flexible user-interface for you. The UI has everything to ensure that you and your customer

have a merry good time using this platform. From offering functionalities with minimum

number of clicks to colour coded tabs to customizing layouts based on your business model,

you wouldn’t even feel like logging off.

Easy to use admin panel

Training employees to use a new Customer support software can sometimes give you a

headache. With KAPTURE CRM, that would never be the case. The admin panel and other

functionalities are so self-explanatory and modular in design that you would hardly take any

time to understand how it works. Apart from that you can bounce off any query you have

while using the system and our team will be more than happy to help you.

Page 2: Self Service Portal |Employee Self Service Portal | Service portal | Customer Self Service Portal | Kapture CRM

SELF-SERVICE CRM FOR CUSTOMER-FOCUSED MARKETING ACTIVITIES

When your customers are your business’s biggest asset, the CRM provides the best tools to

leverage every bit of it. The CRM dashboard lets your customers see their accumulated

service and product value through the CRM account. It creates an opportunity for customers

to differentiate between your competitors and similar products.

Create Referral Programs

The CRM lets you create custom referral programs based on customer log-in ID’s. You can

assign a unique referral log-in URL for each customer to be shared through email or social

media. Through referral code, you can recognize each unique visitor coming to your

website.It gives the right incentive for your customer to spread the word about your business.

Create Customized Product Recommendations

Page 3: Self Service Portal |Employee Self Service Portal | Service portal | Customer Self Service Portal | Kapture CRM

The self-service CRM collects and displays the previous purchases and wish-lists of each

customer. You can algorithmically create a product recommended list that’s consistent with

the taste and requirement of each customer.

Make it Easier to Get Feedback

As customer feedback is an important yardstick that showcases product quality, acquiring

them is significant. The CRM account makes it easier for customers to leave their product

feedback. After each log-in, the customer can view the purchase list, making the process of

sharing feedback easier.

For more information check out the link-

http://www.kapturecrm.com/self-service-portal/