Seeing Beyond

“If you pick the right people & give them the opportunity to spread their wings,

you almost do not have to manage them.”

~~ Jack Welch

What People Respond To

*Having Autonomy

*Being Able to Master Their Skills

* Understanding How They Contribute to the Organizations

Success

People are driven by their passions.

“You don't lead by hitting people over the head - that's assault,

not leadership.”

~~ Dwight D. Eisenhower

Focus

• Elevated Engagement Levels –Patients–Co-workers– The Institution

• Direct Correlation –Higher productivity– Improvements in

patient safety–Patient satisfaction– Lower costs at

discharge

• Builds Mindful Adaptability– A critical component in navigating rapidly changing

environments.• Patient Hospital Preferences – Driven by Referrals • Family members, friends, and primary care physicians

• Perception of Care– How patient's feel they are being treated, is the single

most critical driver as to why a person chooses a hospital.

• Cultivate Employee Emotional Intelligence

• Resiliency Skills • Organizational Culture

Supports• Positive Behaviors • Associated Outcomes

– Lower costs– Improvements in positive

patient outcomes– Improved income– Adaptability to change– Lower patient risk

Common Denominator

Self Mastery• Organization’s Staff as a

whole, top to bottom. • Peer-reviewed research into

performance in health care environments a theme emerges.• Soft skills, are the

differentiators in performance.

Research indicates organizations that develop their human capital, in terms of

their emotional intelligence skill sets, improve in all key measures

of performance.

Self Mastery* Elevates self-awareness of emotions, improving appropriate, concise communication.

* Has a positive impact on clinical team cohesiveness, contributing to positive patient outcomes.

* Minimizes the negative stress consequences of nursing, reducing nurse burnout and costly turnover, recruiting, and training expenses.

Self Mastery• Timely Implementation• Communication of Vision – Through people – Identification and Recognition of Executing Roles

• Quality and Process Improvement – For all, top to bottom – Financial – Operational

•Make a Difference!

METAMORPHOSIS

“With no path to walk on,

there is no route.”

Constant Change• Be the Change• Positive behaviors– Organizational DNA

• Bottom Up Behavioral Change– Truest Measure

• Develops Solutions • Behavioral Must Start With and

Be Aimed at the Individual.

Change Must Come From Within

INNOVATION

• INNOVATE THROUGH SOCIAL LEARNING• INNOVATE BY WELCOMING THE NEW

GENERATION• INNOVATE BY CREATING A CULTURE OF

RECOGNITION• INNOVATE BY SUPPORTING

VISION

TRUE Team• Buy In– Managers and staff can sense if

there is friction at the top and they take full advantage of it.

• Common Sense• Service TOGETHER!