Second CRM Making Businesses Profitable

© 2015 Soft Solvers Solutions. All rights reserved.

Making Businesses Profitable www.secondcrm.com

/secondcrm

Making Businesses Profitable A Business Introduction


The Problem Most of the small businesses

operate in a never ending fire fighting mode

* SoftSolvers Research 2009 and ongoing, in Malaysia and Singapore.

Many struggle due to lack of internal processes, inefficient manual activities and no real-time visibility in operations

70% don’t even know what automation systems are or what they can do for their businesses*

Results in no business growth, perpetual losses, or even business closure


Note: Figures are based on a survey of 3000+ customers, by an independent research firm MarketTools Inc, as Before and After result of using cloud based automation solution.

Without any major capital investment

Without hiring any new staff

Why Business Automation? Making your Business Profitable

+32% Grow

Pipeline

+32% Increase Sales Productivity

+25% Improve Rep Performance

+45% Gain Business

Insights

-23% Cut Service & Support Cost


Second CRM Complete Business Automation Solution

Pioneer cloud CRM in South East Asia (since 2010), now

growing as a complete Business Automation Solution

Designed for small to mid-market businesses, to make

them profitable, through business automation

Manage Sales & Marketing, Customer Support and Operations

No investment on server/software, No need IT guys,

Highly secure and scalable, Daily automated backups

Easy-to-use, customisable, accessible any time, any

where or on any device (desktop, tablet, or phone)


Editions SALES SUPPORT ENTERPRISE

Manage Sales & Marketing Manage Customer Support Manage Sales & Marketing,

Customer Support and Operations

Consolidate leads from email, website forms, and social networks

Account and contact management

Manage sales team and activities

Generate & send quotes, sales orders and invoices

Track communication with customers and timely follow ups

Manage territories and sales target

Generate sales reports

Account and contact management

Manage support team and activities

Manage warranties and support contracts

Track service requests (tickets) with rule based escalation

Plan and execute customer survey

Knowledgebase and self-servicing portal

Generate support reports

All from SALES & SUPPORT, plus:

Manage projects, deliver orders and track inventory

Purchase orders and vendor management

Manage bills, track payments and issue receipts

Holidays and leave management

Generate enterprise reports

Free add-on’s, with all editions:

Internal social network for staff, Google Apps integration, Mobile web access, Integration with contact us or landing page

Paid add-on’s (optional):

Customer loyalty module, Live support chat, Online warranty registration, Customer portal, Contact centre (PABX on cloud), Integration with ecommerce, Integration with HR / Finance / ERP


Implementation & Support Second CRM consultants work together with customer team at all

stages of system implementation

Requirements gathering and analysis

System setup, configurations and customisations

Master data setup and data migration

User acceptance testing and Sign off

User training and go live

Estimated implementation time = 2-6 weeks*

Continuous support during subscription period Application hosting at Second CRM cloud at MY or SG (Uptime 99.9%)

Server and application maintenance (Backup, Patches, Upgrades, etc)

Customer support (Email, Phone, Chat, SLA, Contact centre, Online support)

Minor changes and bug fixing * Standard implementation.


Soft Solvers Solutions

Partners

Echelon Finalist 2011 - Asia’s largest

Startup event

Asia’s Top 50 Apps

2010 - E27 Singapore

Silver award for Best CRM Implementation 2010 - CCAM Malaysia

CRM Idol Semi finalist - 2012 & 2013

Awards

Founded in 2010

Business Automation Solution leader in APAC

Regional presence, HQ in Singapore

Experiencing rapid growth, doubled YOY every year since inception

Head Quarters Singapore R&D - Global Support Cyberjaya, Malaysia Sales Kuala Lumpur, Malaysia Singapore Manila, Philippines Hong Kong Gurgaon, India*


Some of our Customers


Second CRM has worked with hundreds of customers, from small single location companies to mid-market regional companies, across multiple industries.

Second CRM encourages try before you buy, without even swiping your credit card. Second CRM allows rebalance users up or down to meet changing business needs.

Second CRM is highly cost effective, both in terms of user subscription fee and the professional services. More than 80% saving upon migration from systems like Siebel, NetSuite, Oracle, Salesforce.com, etc.

No capital investments on servers or software, secure deployment, daily backups, bug fixes and application updates, all taken care off. Just focus on your business.

On Demand, Subscription based

Proven track record

Best price value package

Zero risk trial, Highly flexible subscription

Going Beyond Criteria

Key Differentiators


Where we want to GO?

What we are looking for

Partners – Referrers, Resellers, Consultants, Trainers, Evangelists, Integrators, Complimentary apps or services, Business associations, et all

Customers – Small to medium size companies

Investors – Big or Small

Mission

To enable at least 100,000 small to mid-market businesses with an automation solution and to generate US$100 million in revenue by the year 2020


Soft Solvers Solutions

Phone: +603 8320 5871 (MY), +65 6304 8022 (SG)

Web: www.secondcrm.com Email: [email protected]

Thank You Questions & Answers

Making Businesses Profitable www.secondcrm.com

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