Second CRM A Business Introduction

© 2014 Soft Solvers Solutions. All Rights Reserved.

Cloud CRM Solution for Small Businesses

Second CRM – A Business Introduction June 2014


Introduction Second CRM – Cloud CRM Solution for Small Businesses

SoftSolvers – MSC Malaysia Status company in Cyberjaya

Designed for Small to Midsize Businesses, as a viable

alternative to more expensive overseas solutions

Helps in Managing Sales, Marketing and Customer Service

On Demand, No investment on server/software, No need

IT guys, Highly Secure, Daily backups, Never lose any data

Easy-to-use, customizable, Access it any time, any where

or on any device (desktop, tablet, or phone)

http://www.mdec.com.my/


Second CRM Features Sales Force Automation

Leads Management

Account Management

Sales Pipeline Tracking

Quotation to Sales Order

Management

Services & Service Contracts

Capture Website Leads

Customer Support

Account Management

Manage Service Contracts

Customer Issue Management

Customer Survey

Customer Portal

Knowledgebase, FAQ’s

Marketing Automation

Campaign Management

Mass Mail with Email Templates

Send & receive SMS in CRM

Google Apps Integration

Calendaring & To Do

Management

Document Management

Business Intelligence

Dashboard & Charts

Advanced Reporting

Alerts & Notification

Scheduled Reports

Data Analysis

Operations Management

Project Management

PO & Vendor Management

Invoicing, Payment & Receipt

Customer Asset Management

Computer Telephony

Integration

Extensible

Modular Architecture

Web Services API

Tablet & Mobile friendly

Interface

Import / Export Data

Configurable Workflow

Second CRM can be customised and extended to meet most of the business requirements.


Editions & Pricing Second CRM Express Second CRM Standard Second CRM Professional

RM20 /user /month RM50 /user /month RM85 /user /month

Manage Customers and Track Sales Activities

Manage Complete Sales & Marketing Activities

Manage Entire Business for enhanced Productivity

Centralised Customer database, track every interaction and manage

sales leads and pipeline

Everything Express has, plus ability to generate online quotes and

invoices and manage campaigns

Everything Standard has, plus features to manage customer

support and after sales activities

Leads & Sales Pipeline Management

Account & Contact Management

Sales Activity Tracking

Standard & Custom Reports

Web Mail with Email Templates

Calendaring & To Do Management

Google Apps Integration

SMS Messaging

Mobile friendly interface

Role permissions

Product & Services Management

Quotation Management

Mass Email & SMS Campaigns

Customer Survey

Content Library

Sales Order & Invoicing

Custom Dashboard & Charts

Capture Web site leads

Configurable Workflows

Manage Service Contracts

Track Service Requests

Purchase Orders & Vendor Management

Payment & Receipts

Project Management

Asset Management

Unlimited application customisations (Paid)

API for Application Integration

* Minimum 5 Users.


Implementation & Support To keep the process simple Second CRM is all online starting from registering

for 30-Day Free Trail to pay using credit card for the Paid version.

Visit www.secondcrm.com website

View Demos and Compare Editions

Register for 30-Day Free Trail

Access Support Portal and Getting Started guides to learn

basics and ask questions on forums to clear doubts

Upgrade to Paid Version and Go Live

Estimated Implementation Time < 30 days*

Continuous Support during Subscription Period

Application Hosting at SoftSolvers Cloud (Guaranteed Uptime 99.9%)

Server & Application Maintenance (Backup, Patches, Upgrades, etc)

Dedicated Customer Support (SLA, Toll Free No, Contact Centre, Online Support)

Minor Changes and Bug Fixing

* Standard implementation.

http://www.cloudwww.com/en/index.html


Traditional (On Premise) CRM

Second CRM Professional Edition

Comparing Second CRM Professional Edition with traditional On Premise CRM

implementation, over a period of Three years, assuming Ten active users.

Comparison with Traditional CRM

Feature Unit Price Total Cost

Software License – 10 Users (assuming client buying a mid range CRM solution)

20,000

Server Hardware (assuming a single machine) 5,000

Server Hosting (per month for data centre) 300 10,800

System Admin (avg monthly salary) 2,500 90,000

Total Cost in RM (For Three Years) 125,800

Feature Unit Price Total Cost

Server & Application Setup Nil

Second CRM Subscription fee (per user per month) 85 30,600

Rest Everything Nil

Total Cost in RM (For Three Years) 30,600

Few Considerations

With own Hardware

there is no scalability, if

more users are required

After 3 years, most of

hardware need upgrades

or even replacement

For any reason replacing

a trained System Admin

could be a nightmare for

any Company

Second CRM grows with

your Company, keeps

you always Lean & Agile


Second CRM has more than 100 active customers across Asia, from small to large size companies and has a very high customer retention rate.

Second CRM encourages try before you buy, without even swiping any credit card. Second CRM allows rebalance users up or down to meet business needs.

Second CRM is highly cost competitive, both in terms of subscription and the professional services fee. Open platform, Cloud computing, Malaysia cost advantage.

No capital investments on servers or software, Secure servers, Daily backups, Patches and updates, etc all taken care off. Just focus on your business.

On Demand, Subscription Based

Proven track record

Best Price Value Package

Zero Risk Trial, Highly Flexible Subscription

Going Beyond Criteria

Second CRM – Key Differentiators


Success with Second CRM

2010 Silver Award for Best CRM Programme Implementation

Case Study: MYOB South Asia

Growing with them

Working for 4 years now, reached more than 100k customers

Later added HK region also

Continous Product improvement

Implementation & Launch

40k Customers across Asia Pacific

Sales, Marketing, Customer Support

Migration from Siebel

Zero to Live in < 3 weeks


Customers & Achievements

Echelon Finalist 2011, Asia’s largest Startup

event

Asia Top 50 Apps

2010 - E27 Singapore

Silver award for Best CRM Implementation - CCAM Malaysia, 2010

CRM Idol Semi-finalist 2012 &

2013

Achievements

Customers

* Second CRM has more than 100 active Customers in Asia.


We are NOT Alone Partners

http://www.mdec.com.my/


Soft Solvers Solutions Sdn Bhd

C-G-17, SME Technopreneur Centre, 2270

Jalan Usahawan 2, Cyberjaya, 63000, Selangor, MALAYSIA

Tel: +603 8315 6101 Fax: +603 8315 6102

Web: www.secondcrm.com Email: [email protected]

Thank You Questions & Answers