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Improvement of Traffic Information through Cooperation
between Multiple Public Transport Companies
Line Lundum Matthäi
Head of Development
Trafikinfo Udviklings Samarbejdet (TUS) Co-operation of Developing Traffic Information in Greater Copenhagen
Participants
Danish Railway Authorities
Danish Road Directorate
DSB
DSB S-train
DSB Øresund
Metro
Movia busses
Rail Net Denmark
Rejseplanen
2010 2011 2012 2013 2014
TUS is started as pilot
with a one year budget
Education of traffic
information workers
across companies
TUS is organized as a
programme
A common design for
cross traffic information
is tested
Design is implemented
at 3 stations
Projects aiming to
increase customer
satisfaction are carried
out
Design is implemented
at five other stations
We are partners
....focussing on traffic information
No branding what so ever
- customers want the most
efficient journey from A to B
Collaboration focus is on
customer needs and not
company needs
- Traffic information is
perceived as an public
service obligation
Organized as a programme
with shared resources and
financing
Investment focus and
prioritization is how to
increase the customer
satisfaction
Traffic information tool
....sharing information and best practises
Disruption alerts
Journey planner
Tool box
E-learning
Polls
News channel
Shared application
....supporting the traffic information during disruptions
New design
....traffic information only
Investment focus in 2013-2020
• Hub definition Greater Copenhagen area
• 10 hubs but more to come
• Investment strategy
2013