Email & Collaboration

as a service on Public Cloud- An Experience CMMi

Presentation By –

Mr. J.B. Bhaskar,

CIO and Executive Member,

SBI Life Insurance

Agenda

• A glimpse of SBI LIFE

• Email as a Service – An Experience - Challenges of old branch email system - Requirement workout - Request for Proposal specifications - Selection of Best technology on least price - Migration Experience - Go Live - Top benefits 2

SBI Life Insurance is a joint venture between State Bank of India and BNP Paribas Cardif. SBI owns 74% of the total capital and BNP Paribas Cardif the remaining 26%. SBI Life Insurance has an authorized capital of Rs. 2,000 crores and a paid up capital of Rs 1,000 crores.

• Vision :"To be the most trusted and preferred life insurance provider”

• Globally first IT department in an Insurance company to get CMMi –Level 3 certification.

• Awarded ISO Certification (ISO/IEC 27001:2005) for Information Security Management System (ISMS)

Glimpse about SBI Life

EMAIL SYSTEM AS A SERVICE

• Performance issue during morning & evening hours and during company wide broadcast messages due to huge queuing of emails

• Daily average email transfer within Domain- 1,20,000 and outside domain- 60,000

• Daily minimum email data transfer was 20 GB and monthly more than 1 TB, huge data transfer

• Non-scalable solution architecture to handle month end and yearend email traffic

• Demand to relay more than 25000 emails per hour

• Global address book management for entire group

• Email security and compliance

Challenges with old Branch Email System

• Email system as a service - Hosting out of tier-III plus professional datacenter - Dedicated hardware with high available design - Scalable email architecture to cater on demand load - Disaster Recovery Center with Auto fail-over - IMAP,POP, SMTP clients with secure connectivity

onsite email administrator

• Exchange of emails between HO and branches to happen locally without going through Internet cloud

• SBI Life’s Global Address Book (HO and Branches)

• Compliance :7 year archival and retrieval

• Emails with attachment stripping

New Branch Email System- Requirement

• Invited Request for Information to discover vendors , available products and past experience of bidders

• Technical proposal invited from shortlisted bidder having comprehensive compliance list in RFP

- Technical Specifications for architecture- Feature list desired in software - Hosting capabilities - Migration task and activity without loss of single email - Operation and support parameters - Tight SLA with Penalties

Discovery of vendor and RFP

• Technical evaluation based on- Full compliance of functional requirements- Full compliance of technical parameters - Proof of Concept with design - Hosting capability verification of DC and DR- Reference check and validity- Past experience in handling hosted BFSI email solution and

PSU based customer base

• Best solution meeting highest technical compliance with least price won the bid

Selecting Best

• Migration of 8000 plus email ID with Data to new system- TB’s data to be migration from live boxes

• Switch over of 7000 plus outlook clients to new system- Education to end user about change

• 800 plus Branches across India to migrate to new system - We do not have onsite resource

• Migration of email with password and personal information- First login would be challenge

• Outlook configured without name server ( IP based)- No guarantee that clients had names server configured

• To migrate entire setup overnight with Sunday as buffer day- Due to JFM no down time was available

Migration Challenge

• Setting up launching pad- Awareness building across organization for change - Self help document for all sort of client configration- Setup of central task force (war room) for extend help- Conversion of all clients to name servers resolution - Go live with SCD and security parameters of SBIL

• Outcome of Go Live- Day one 5500 important email ID’s used successfully- Day two 7000 plus email ID’s used successfully- Centrally managed migration. No engineer visit at branch- Server and data migration within 8 hours in night time- Entire email system got stabilized within 2 days

Go Live

EMAIL Architecture

• Email delivery improved significantly- Countrywide broadcast to 8000 plus IDs within 10 min- Email delivery within domain in fractions of seconds

• Archival Compliance of every email for 7 years- Reduplication and compression techniques to save precious NAS space

• Password compliance of all ID’s as per ISO control

• Uptime since 7th Jan 2012- 100%

• DR site availability with real-time data- (tested in drill)

• Near to zero spam delivery with multiple MX

• User friendly Admin console & Customized MIS report

• Onsite support 8 am to 10 pm and remote 24x7

Performance with Trimax- Mithi

• No worry of - Hosting and maintaining DC & DR- No capital investment in Infrastructure and Application

• What we got - Professional and sensitive partner ie. Trimax- Committed to open source email application partner i.e. MITHI- Dedicated hardware for SBI Life

• What is SBIL investment - Dual Lease Lines to MPLS cloud by SBI Life- Pay as per active email boxes on monthly basis

Email as a Service

• An Experience

• Elegant and customized web based portal - Branded home page of SBI Life- Best in Industry email features - Light on bandwidth consumption

• 100 % email deliveries

• Spam free emails with customized content filters

• Compliance of Security and ISO standard

• TAT of user complaint within SLA parameter of 20 Min

• Transparent billing system with adequate MIS

• Very competent onsite support team

• 24x7 support from professional hosting center

• Yet very economical and pay as per active email ID’s

Email as a Service

Thank You