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Insights on 21st century leadership for Samsung
Leadership… Diversity & Inclusion
Roshan Thiran
www.facebook.com/roshanthiran.leaderonomics
Are the “world’s best” leaders
born or developed? Is
leadership genetic or learned?
Question
Gro
wth
Time
My “Best in the World” Experience
10. Johnson & JohnsonIndustry : HealthcareFunction: HRGlobal Role
9. GE Asia PacificIndustry : MultiFunction: HRAsia Role
7. GE AircraftIndustry : AviationCFO & Biz Leader
8. GE CrotonvilleIndustry : MultiFunction: HRLearning Leader
6. GE CIGIndustry : MultiFunction: ITProject Mgmt Global
5. GE CapitalIndustry : Financial ServiceFunction: Finance/SourcingEurope Leader
4. NBC UniversalIndustry : MediaFunction: FinanceProduct Leader
1. GE InvestmentsIndustry : Investment BankingFunction: Business DevIndividual Contributor
3. GE GCSIndustry : Oil & GasFunction: FinanceInventory Mgmt
2. GE InternationalIndustry : MultiFunction: FinanceAnalyst Global
12. LeaderonomicsIndustry : MultiFunction: CEOBusiness leader
11. Star Media GroupIndustry : MediaFunction: CEOBusiness leader
The World is changing at Unprecedented levels
1st Industrial Revolution
Steam Electricity & Mass Production
Electronics & IT
2nd Industrial Revolution 3rd Industrial Revolution
3 industrial Revolutions thus far
Physical Biological Digital
The Fourth Industrial Revolution
Digital Transformation
ENGAGING
CUSTOMERS
Give them new
experiences
they love
EMPOWERING
EMPLOYEES
Reinvent
productivity and
enable a data-
driven culture
TRANSFORMING
PRODUCTS
Innovate products
and business models
OPTIMIZING
OPERATIONS
Modernize
portfolio,
transform
processes and
skills
Security
Key areas that digital is transforming
Key question: How did they become the best?
So, what does this mean?
Clearly, because of high performance leadership
Question: What is Leadership?
Leadership is . . .AttentivenessAssertivenessResponsibilityDiligence Dependability
Obedience
Loyalty ThoroughnessTruthfulness InitiativeHospitality
Humility
Forgiveness Tolerance
CompassionSincerity
CReativity
Having followersPersuasiveness Virtue
VisionDeference
DiscretionBOLDNESS
Determination Gratefulness Self-ControlSensitivity
ThriftinessGenerosity Punctuality
Proactiviness
Purpose
Enthusiasm
Availability
OrderlinessResourcefulness
Flexibility
WisdompedInnovation
Execution
If we invested in people and
taught every single skill listed on
the previous slide, would we be
able to “create” leaders?
Question
motherteresaHer story in India
Time
Current Reality – Self AwarenessAb
ilit
y/A
ch
ieve
me
nt
Decision-making
GAP
Purpose/Vision
The Essence of 21st century Leadership is . . .
Learning/
Execution/
Action
GAP
Dreams energise organisations
Ensures reality
Growth in a disruptive world, cannot come
from a homogenous workforce and from the
same kind of thinking as before
There is a New World Order forming. Its changing the way we live, think, interact and behave. Technology has
democratized Information, Knowledge & Power!
The
Demographics
Revolution Rise of Africa. India and China
powerhouse
Migration & Immigration
Urbanization
Rise of theMillennials
An Aging Population
01
02
03
04
05
The Changing World
Transactional Marketing Relationship Marketing Collaborative Marketing
View of value
Value is associated with a company’s
offering. Maximize value in exchanges
Value is associated with customer
relationships. Maximize lifetime value
of relationships
Value is associated with
experiences. Maximize value of
co-created experiences
View of market
Place where value is exchanged between customers and the firm. Market is
separate from the value creation process
Market as a forum where value is
co-created through interaction and
conversations
Role of customerPassive buyers to be targeted with
offerings
Portfolio of relationships to be
cultivated
Prosumers – active participants in
value co-creation
Role of firmDefine and create value for consumers Attract, develop, and retain profitable
customers
Engage customers in defining
and co-creating unique value
Marketing ownershipTraditionally driven by the marketing organization. Dedicated set of people whose
core functions are to drive advertising, promotions, events and launches.
The Entire Organization.
Everyone is a marketer.
Nature of Customer
Interaction
Survey customers to elicit needs and
solicit feedback
Observe customers and learn
adaptively about customers
Active dialogue with customers
and communities. Always on!
Evolution of MediaAbove the line – mass market Targeted Marketing - CRM Mass Customization. From Data
to Insights
Collaboration Is The New Engagement Model
The Changing Collaborative World
So, why do companies FAIL?
QUESTION ?
70% of all Change or Transformation programs
Our research on Change has the following findings on transformation projects:
• 100% of all “Successful” projects had a good technical solution/approach to it
• 98% of all “Unsuccessful” projects had a good technical solution/approach to it
How many of you like
to learn?
Question to the class
“Learning… the process by which change in
knowledge or skills is acquired through
learning or experience”
Key Questions:1. Change?
2. Learning
3. Experience
Learning….
Why is learning so
hard?
Question to the class
LEARNING = CHANGE
What is learning?
1. What percentage of people reach their target weight ?
2. What percentage of people maintain their target weight?
3. What percentage of people quit smoking and never start again?
4. What percentage of people quit smoking after a physical crisis?
5. What percentage of re-engineering efforts are successful?
6. What percent of companies on the 1955 Fortune 100 list are still
around today?
7. What percent of Fortune 500 companies on the 1970 list had vanished
by 1985?
8. What percent of executives in Fortune 500 companies who had
financial losses in 1993-1994 attributed it to poor leadership and lack of change?
4%
1%
16%
43%
30%
32%
41%
>50%
Change Quiz
Learning is painful….
“I listen, and I forget; I see, and I understand; I do, and I can” – Confucius
Source: Pesquisa IBM; Whitmore, “Coaching for Desempenho”
Information/ Knowledge
Awareness
Skill
Advanced Skill
Expertise
Context Content
Composition of Delivery:
90% Content, 10% Context
Composition of Delivery:
10% Content, 90% Context
This model is based on the
research of Roshan Thiran
and Leaderonomics.
Learning is contextual too!
The Exuberance of Youth must co-exist with the Experience of Age!
Types of Diversity
& Context
Diversity of Context is Key
• 70% of learning is through EXPERIENCE:
- Seek new experiences and always accumulate new experiences
- Volunteer for special projects that will stretch you and force you to learn and gain new perspectives
• 20% of learning is through FEEDBACK:
- Ask for feedback from your bosses, peers and subordinates.
- Take 360 degrees feedback and schedule weekly/monthly feedback sessions
- Give feedback to others when it is appropriate and needed
• 10% of learning is through NEW SKILL DEVELOPMENT:
- Find time to practice whatever you learn. Attend training to grow
- Take time to learn online or through reading new material.
- Always look for ways to improve yourself – be better tomorrow than you are today -
The 70-20-10 way to keep Learning & Growing:
www.facebook.com/roshanthiran.leaderonomics
@lepaker (& Insta)
www.leaderonomics.comFor Free Leadership Resources, videos and insights:
