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@ezrafishman Spheres of Diminishing Lies Modeling CAC and LTV

SaaSFest 2015 - "Spheres of Diminishing Lies" by Ezra Fishman of Wistia

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Page 1: SaaSFest 2015 - "Spheres of Diminishing Lies" by Ezra Fishman of Wistia

@ezrafishman

Spheres of Diminishing LiesModeling CAC and LTV

Page 2: SaaSFest 2015 - "Spheres of Diminishing Lies" by Ezra Fishman of Wistia

@ezrafishman

Quick Chemistry Detour

Rutherford Model

Page 3: SaaSFest 2015 - "Spheres of Diminishing Lies" by Ezra Fishman of Wistia

@ezrafishman

Quick Chemistry Detour

Rutherford Model Bohr Model

Page 4: SaaSFest 2015 - "Spheres of Diminishing Lies" by Ezra Fishman of Wistia

@ezrafishman

Quick Chemistry Detour

Rutherford Model Bohr Model Quantum Model

Page 5: SaaSFest 2015 - "Spheres of Diminishing Lies" by Ezra Fishman of Wistia

@ezrafishman

Modeling CAC and LTV

Page 6: SaaSFest 2015 - "Spheres of Diminishing Lies" by Ezra Fishman of Wistia

@ezrafishman

Modeling CAC and LTV

Simple + Full of Lies

Model 1

Page 7: SaaSFest 2015 - "Spheres of Diminishing Lies" by Ezra Fishman of Wistia

@ezrafishman

Modeling CAC and LTV

Simple + Full of Lies

Model 1

CAC• How much did we spend in sales + marketing

this month?• How many new customers did we gain this

month?

LTV• What’s ARPC across all our customers?• What’s our churn rate (customer #) this month?• What’s our rough gross margin?

Page 8: SaaSFest 2015 - "Spheres of Diminishing Lies" by Ezra Fishman of Wistia

@ezrafishman

Modeling CAC and LTV

Simple + Full of Lies

Model 1

Complex + Fewer Lies

Model 8

Page 9: SaaSFest 2015 - "Spheres of Diminishing Lies" by Ezra Fishman of Wistia

@ezrafishman

Modeling CAC and LTV

Complex + Fewer Lies

Model 8

Page 10: SaaSFest 2015 - "Spheres of Diminishing Lies" by Ezra Fishman of Wistia

@ezrafishman

Modeling CAC and LTV

Complex + Fewer Lies

Model 8

Dimensions to add• Acquisition channels• Customer segments• Time

Page 11: SaaSFest 2015 - "Spheres of Diminishing Lies" by Ezra Fishman of Wistia

@ezrafishman