Merseytravel: Added Value from Real-Time Information – Keeping Services Running and

Monitoring Tenders

David Blainey Performance Manager

Merseytravel

Realtime Passenger

Information Conference 2013

Added Value from Real Time

Information David Blainey Merseytravel

Merseytravel

• Co-ordinates public transport in

Merseyside:

– Integrated Transport Authority

– Passenger Transport Executive

• A public-sector body:

– 18 district representatives

• Part-funded by 5 local authorities (levy)

• Draws other sources of public funding

– Central government grants

– European funds (ERDF/ESF) etc

Merseytravel’s role

in a deregulated environment

• Builds and maintains new public transport infrastructure, for example:

– Bus & rail stations

– Bus stops & shelters

• Manages local rail concession

• Owns & operates Mersey Ferries and Mersey Tunnels

• Administers travel tickets and concessionary travel

• Supports non-commercial bus services

• Bus partnership co-ordination role (SQPSs)

• Leads on transport planning (LTP)

Thoughts on Real Time Passenger

Information

• North Wales

• Borderlands Line

• Merseyrail

Predictions –A Word of Caution

• RTI European Procurement (multi Lot)

• RTI - Central Control System – Solution procured and implemented (eBus)

– Tracking Arriva fleet and some of the smaller operators

– Generating real time predications for each service

– Continue to work with remaining operators to import their service information…..

• RTI – Journey Planner – Solution procured (MDV Journey Planner)

– Implementation started:

• Configuration of customer facing interface

• Integration with Central Transport Management System (DIVA)

• Integration of real time predications

• Extensive programme of User Acceptance Testing to begin shortly

– Go live: Autumn\Winter 2013

Merseytravel RTI – Programme Update

Where are we up to?

• RTI – Screen Management – Trapeze/RSL solution selected via tender process

– Project due to start end of July

– Go live: Autumn\Winter 2013

• RTI Screen Deployment – Strategy for deployment

– Rollout

• Smart phone app – MDV product selected

– Project due to start August

– To be launched in conjunction with the Journey Planner

• Possible Future projects – MDV Call Centre module – to be used by Traveline and Hubs staff

– MDV Incident Capture System - Enables Merseytravel to proactively manage

scheduled changes and ad-hoc incidents on the network

Supported Services

• 550 Contracts

– All day services 39%

– Schools Services 20%

– Evening and Sunday 18%

– Early morning 4%

– De-minimis

(extension of commercial services) 9%

Supported Services

• Budget: £30m gross; £20m net

• Minimum cost: 98%

• Average bids per tender: 4.6

• Total Number of Operators: 28

Supported Services

• Percentage by operator:

– Cumfybus 17.6

– Arriva 17.0

– HTL 15.0

– Stagecoach 6.9

– Supertravel 6.25

– ACE 4.4

– Happy Al’s 4.3

– First 4.1

– Avon 4.03

– Others (12) 20.42

Performance Monitoring

• 50 Traffic Observers

• 6 Revenue Protection Officers

• Complaints Recording System

Performance Monitoring (cont.)

• Penalty Regime:

– Late/early running £20

– Failure to operate Cost of journey x 2

– Wrong/missed route £20

– Non-declaration above + £200

– Failure to issue tickets 100 x value of tickets

– Contract termination

• But:

– “hit and miss”

Performance Monitoring (cont.)

• Real Time Information System provides:

– “real time” information about reliability and

punctuality.

– Historic information about reliability and

punctuality with reporting facility by route,

journey, time of day.

Performance Monitoring (cont)

• Potential to:

– Monitor performance of supported services in

“real time”.

– Produce reports on service performance and set

Performance Indicators for punctuality and

reliability.

– Provide real time information to individual

operators to enable self monitoring

Control Room

• Staffed 7 days a week.

• Partnership between Arriva, Stagecoach and

Merseytravel.

• Linked with Liverpool CCTV system.

• Radio links via single channel.

• Connected to District Traffic Control Centres.

• Funded through BBAF.

INT’T/POWER/RTPI-Conference2013/DB/JG*

13.08.13