RINO Information Systems Platform & Products

JSC RINO Research & Production

Company

JSC RINO Research & Production Company has been active on the telecommunications markets of Russia and CIS for 20 years, offering various soft and hardware bearing the Company’s recognized trademark.

Chief avenues of Company’s business:

R&D works in the following areas:

• Telecommunications equipment,

• Software for telecommunications and networks, billing service, service provisioning and management.

Manufacturing, supplies and deployment of telecommunications systems, software and software-based solutions.

Maintenance and upgrades of existing telecommunication systems.

Company profile

RINO IS Multiservice platform

The soft hardware of RINO IS serves effective base for design of both sophisticated, multifunctional solutions and individual products.

Among the most common services & solutions RINO IS offers to its customers are the following:

RINO Call Centre,

Virtual office,

RINO Billing System,

Automatic phone marketing.

RINO Call Centre

Functional capabilities:

Intelligent routing; Effective system of tips,

subscriber information available, forms of outgoing and transit call order, access to information server;

Calls automatic distribution to ensure operator’s optimal load

Possibility of grouping operators by call types;

Virtual queuing of incoming calls;

Caller number recognition; Support of unlimited number of

IVR levels; Voice mail; Redirection of calls; Support recording of calls and

retrieval of recorded calls by date, time, operator and more);

Operator job management (work time count, records of processed/unprocessed calls, orders, etc.);

Collecting statistics for reporting.

RINO Call Centre

Potential applications:

Organization of emergency response;

Information services; Hot lines; Shopping by phone; Support of advertisement

campaign and elections; Voting by phone; Virtual office; Paying by phone;

Marketing questionnaire survey; Polling; Other applications.

Adjustable from personal office over the Internet

Capabilities:

Variable algorithms and scenarios of call redirection;

Redirection on time schedule and by list of recepients;

Assigning a short number dialing to a regular phone number;

Powerful graphic scenario editor; Call tones (a feature playing a

customized remark or music during redirection of incoming call);

Multilevel IVR option (virtual office assistant);

Information offered to the caller during call hold;

Hot redirection during the call; Conference calls; Unlimited number of voicemail

and fax boxes; Black lists and white lists; Distributed call forwarding to

external number or voicemail box;

Calls recording; Retrieval of virtual office

statistics.

Virtual office

Virtual office

Mechanism of call processing

Automatic billing system

RINO delivers true diversity of billing operations. Our solution offers every customer all available services regardless of how they pay for it. This increases providers revenue while enabling new service offerings.

Services:

Subscriber (Individual and legal entities) database maintenance;

Accounts maintenance; Organization and accounting of

services; Automatic change of tariff

(roaming); Call charging (on-line and

deferred);

Rating of voicemail and data transfer services;

Credit and debit cards; Interaction with outside

information systems, including accounting;

Compatible with equipment using standard and brand name protocol (RADIUS, SNMP, NetFlow, ATC M-200 and more – tailored to customer order;

Management applications, reporting.

The system can perform the following functions:

Automatic telecom marketing

Telephone Marketing Software System is specifically designed for outbound calling. It has multiple purpose:

To make outbound telemarketing calls, Generate leads for your product, For market research activities, To increase productive and efficiency of Staff And much more…

Making outbound calls by the list made for special purpose;

External storage of interaction history;

Release of information to the customer (audio files);

Support of interactive communication with clients by means of voice menu; potential of parallel drawing of necessary data on the Web, including from http-servers, data bases or text files;

Possibility to extend and change service scenarios.

Certification

Starting from 2001, JSC RINO IS has been certified for compliance with GOST and ISO 9001 on a yearly basis, as appropriate.

The entire list of Company products is subject to essential certification. Our products quality meets absolutely all industry requirements applicable to telecommunication equipment in the Russian Federation.

Over two decades our Company has been recognized the best and awarded contracts at the total of 15 tenders held among similar type producers both in Russia and CIS.

Our customers

Among the buyers of our products are currently over 700 companies of telecom industry and other sectors, including electric power distributors, Rosneft, Gasprom, Ministry of Justice, Ministry of the Interior and more. Over 6,000 automatic telecommunication systems bearing the logo of RINO IS have been installed in the total of 1000 plus locations, in 79 regions across Russia and CIS.

JSC RINO IS – our advantagesSuperior qualityWe guarantee total compliance with the highest industry standards.

Broad specter of applicationsWe produce complex solutions based on own soft and hardware.

Innovative technologies and vehicles of communicationOur company is specialist in manufacturing versatile telecommunications soft and hardware. Their primary advanced features are flexibility and all-purpose applications, which is ensured through the use of own effective gateway software and products of renowned brand names.

Extended record of success and profound expertise of our specialists allow for providing highly professional technical support to customers.

Over the 20 years of successful business our Company evolved into a trusted partner and reliable supplier-of-choice of quality services.

Welcome to join us for beneficial partnership and cooperation

New offer to potential customers: RINO Information System solutions or any product now available

under lease agreement

Pay for start & adjustment and get the entire package for monthly rental fee based on configuration and scope of services under agreement.

Updating technologies to meet growing demands!

Get RINO soft and hardware, or any product free of charge

We shall commit to establish a partnership which will help our most daring ideas come true.

We will work out an effective customer-tailored solution of automated controls and telecom that will allow you to offer versatile services to customers, as we upgrade your system on a regular basis.

Do not hesitate to call us, and you will enjoy our flexibility.We will surely come to the terms that will fit you best.

Office 206, Lenin Avenue 82, Kaluga region, Russia, 249038Multichannel phone/fax +7 48-439 4-07-82rino@rinotel.comhttp://www.rinotel.com

Obninsk

Our contact information: