Rethinking Organization Structure and Work Processes: New Design Principles to Drive Workforce Flexibility)

Leading the world in essentials for a better life.

New Design Principles to Drive Workforce Flexibility

Rethinking Organization Structure and Work Processes

Leading the world in essentials for a better life.Leading the world in essentials for a better life.

Lead the World in Essentials for a Better Life

Leading the world in essentials for a better life.

58,000 employees worldwide

$21 Billion in Net Sales in 2012

#1 or #2 position in more than 80 countries

Nearly one-quarter of the world’s population use ourproducts daily


Well-Known Global Brands

Leading the world in essentials for a better life.Leading the world in essentials for a better life. 4

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Recent Recognitions

• Ethisphere’s Most Ethical Companies• Natural Capital Leaders Index• 2014 Catalyst Award• Huggies Wipes in Designer Tubs

Product of Year in U.S.• Vietnam named Best Place to Work• Great Place To Work Best

Multinational Workplaces


High Performance Work Teams

• What are they?– Groups of employees that realize and take advantage of

the broad spectrum of capability they jointly bring to the work

– They have some measurable, direct accountability

• What aren’t they?– A team where everyone can do any of the work required– A team of highly skilled or talented individualists

It’s not just about talent!


Why Have a HPWT?

• Complex assets to manage that require multiple competencies to operate

• Group problem solving that brings more complete information sets

• Experiential knowledge more consistently shared– Departure of skilled employees hurts less– Development of new employees happens faster


Where Talent Counts – Plan Your Selection

• Understand what the team needs– Specific skills – Technical, Information, People– What balance – does a team of 5 need 5 strong leaders?

• Be Clear on the expectations for continued growth – HPW Teams are usually considered to be continuous improvement organizations

• Set realistic expectations on breadth – everyone able to do every task may not be realistic, or necessary


Team Skill Mix

Technical InformationPeople and Team

Operate and Maintain

Return to Standard

Manage at Centerline

Calculate

Compute

Investigate and Decide - Closure

Cooperate within team environment

Work within Team problem solving framework

Design in Reliability

Design out Variation

Upgrade durability

Synthesize

Theorize

Analyze

Provide Leadership as required

Mentor to others

Basic Operations

Identify Safety Barriers

Keep supplies as required

Compare

Copy

Follow Directions

Respond to variances

Skill MixAt Hire

Skill Mix at Maturity


Beyond Talent – Architecting the Support

• Shift Schedules– 24/7 operation – can you optimally design?– Physical presence is not the same as full capability– Need to educate on shift adjustment the same we we

think about nutrition or exercise.

• Work Processes– Technical expertise is not just for engineers– Involving employees in design changes– Routine communications


Beyond Talent – Architecting the Support

• Work Processes (cont)– Standard work– Process control– Rewarding collaboration over individual performance

• Supporting Systems– Access to Intranet and easy-to navigate programs– Problem solving processes taught and utilized– Visual management, best practice sharing


Results to Consider

• Sites with HPWT are more responsive and more cost effective– Tight relationship to business/brand partners

• Higher engagement scores• Significant improvements in safety performance• Employees sometimes move beyond team roles• Asset Life Cycle costs improved, overall

productivity at benchmark levels


Key Principles

1. Be clear on the mission– This needs to be demonstrated in every decision

2. Design for Continuous Improvement– People– Process– What gradient?

3. Measure performance over time– Are you achieving the mission?

4. Consider a long term view– Long term employees maintaining productivity or marking time?– Put sustaining practices in place – refresh when needed– Would you want your children to work here?

Business

Rethinking Organization Structure and Work Processes: New Design Principles to Drive Workforce Flexibility)