WELCOME TO REMOTE!

A COURSE BY: VIRTUALI

WHAT IS REMOTE WORK

?

IT’S  ALREADY  HAPPENING  

WHAT ARE WE GOING TO DO TODAY?

Today’s Rules

Goals

1. Discuss remote work 2. Culture 3. Common challenges 4. Q&A

TODAY’S GOALS

BEING A GOOD VIRTUAL WORKER ISN’T ROCKET SCIENCE…

…BUT IT TAKES A DELIBERATE, COMMON-SENSE APPROACH.

WHY REMOTE WORK?

HOW OFTEN…

…DO YOU WORK REMOTELY ?

WHERE DID THE MODERN OFFICE ORIGINATE?

WHAT CHANGED?

QUICK FACTS ABOUT REMOTE WORK

U.S. employees who consider home their primary place of work.

3%

Employees who think managers need to accept flexible work arrangements.

90%

Employees who think flex time is more productive than 5 days in the office.

75%

Managers who are rewarded for creating flexible work environments.

50%

Managers who work with dispersed teams. 80%

BENEFITS

COLLABORATION

COST SAVINGS

RETENTION ENVIRONMENT

PRODUCTIVITY

TALENT POOL PERFORMANCE MANAGEMENT

EMPLOYEESATISFACTION

REMOTE CULTURE

Culture is… a pattern of shared basic assumptions, learned by a group, that has

worked well enough to be considered valid and, therefore, is taught to new members as the

correct way to perceive, think, and feel and act.

HOW WOULD YOU DESCRIBE YOUR COMPANY’S…

…REMOTE CULTURE?

SUPPORTIVE

TRUSTING

AUTONOMOUS

RESULTS-ORIENTED

THE S.T.A.R. MODEL

HOW DO YOU CREATE A S.T.A.R. CULTURE?

MANAGEMENT  PHILOSOPHY  

LEADERSHIP  BUY-­‐IN  

DEMONSTRATE  THE  BENEFIT  

PERFORMANCE  MANAGEMENT  

TRAINING  AND  COACHING    

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COMMUNICATION

COMMUNICATION IS THE EXCHANGE OF INFORMATION BETWEEN TWO OR MORE PARTIES THROUGH MEDIA SUCH AS SPEECH,

WRITING, VISUALS OR BODY LANGUAGE.

WHAT’S THE DIFFERENCE BETWEEN IN-PERSON AND REMOTE COMMUNICATION?

CHARACTERISTICS OF REMOTE COMMUNICATION

MINIMAL  FACE-­‐TO-­‐FACE  TIME  

MINIMAL  INTERPERSONAL  CUES  

WRITTEN  

ASYNCRHONOUS  

CULTURAL  AND/OR  LINGUISTIC  DIFFERENCES  

THE KEYS TO EFFECTIVE COMMUNICATION

ESTABLISH  RULES  OF  THE  ROAD  

SET  THE  RIGHT  FREQUENCY  

USE  THE  RIGHT  TECHNOLOGY  

RUN  GOOD  MEETINGS  

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ESTABLISHING RULES OF THE ROAD

MANAGERS NEED TO ESTABLISH, MODEL, AND COACH EMPLOYEES TO EMPLOY POSITIVE

COMMUNICATIONS PRACTICES, INCLUDING FREQUENCY, MEDIUM, AND TONE.

COMMUNICATION FREQUENCY

OVER-COMMUNICATE. TO ENSURE THAT YOU UNDERSTAND OTHERS AND THAT OTHERS UNDERSTAND YOU.

COMMUNICATE REGULARLY. IT IS OFTEN A

GOOD IDEA TO SET UP RECURRING MEETINGS, BUT REACHING OUT TO TEAMMATES AND COLLEAGUES INFORMALLY IS JUST AS IMPORTANT.

POP QUIZ!

A.  WITH  YOUR  BOSS?  __________________________________  

B.  WITH  YOUR  PROJECT  TEAM?  __________________________  

C.  WITH  YOUR  FRIENDS?  ________________________________  

D.  WITH  YOUR  PARENTS?  _______________________________  

WHICH  COMMUNICATION  TOOL  WOULD  YOU  PREFER  TO  USE…  

E.  WITH  YOUR  GRANDPARENTS?  _________________________  

IT IS IMPORTANT THAT TEAM MEMBERS SELECT THE

APPROPRIATE TECHNOLOGY GIVEN THE AUDIENCE AND MESSAGE…

USING TECHNOLOGY

…AND MANAGERS NEED TO EVALUATE EACH TEAM MEMBER'S COMFORT WITH TECHNOLOGY-BASED COMMUNICATION AND PROVIDE SUPPORT AND RESOURCES.

RICH MEDIA THEORY

FACE-­‐TO-­‐FACE  

VIDEOCONFERENCE  

PHONE  

CHAT  /  IM  

EMAIL  

7 TIPS FOR VIRTUAL MEETINGS

RESERVE  MEETINGS  FOR  TWO-­‐WAY  COMMUNICATION.  1

ROTATE  MEETING  TIMES  TO  BE  RESPECTFUL  OF  EMPLOYEES  IN  DIFFERENT  TIME  ZONES.  2

ESTABLISH  A  NO  EMAIL  OR  INSTANT  MESSAGE  POLICY.  3

IF  PART  OF  THE  TEAM  IS  CO-­‐LOCATED,  HAVE  ALL  EMPLOYEES  DIAL  IN  FROM  THEIR  DESKS  TO  LEVEL  THE  PLAYING  FIELD.  4

LEVERAGE  THE  APPROPRIATE  TECHNOLOGY  GIVEN  THE  OBJECTIVE  OF  THE  MEETING.  5

ENSURE  THAT  ALL  TEAM  MEMBERS  ARE  ENGAGED  AND  HAVE  AN  OPPORTUNITY  TO  PARTICIPATE.  6

PROVIDE  MEETING  MINUTES  FOR  ALL  PARTICIPANTS  AFTER  THE  MEETING.  7

TEAMWORK

A team is a group of individuals who interact interdependently and who are brought together or come together voluntarily to achieve

certain outcomes or accomplish particular tasks.

WHAT IS A TEAM?

CHARACTERISTICS OF VIRTUAL TEAMS

MINIMAL SOCIAL INTERACTION

TASK-FOCUSED

PERFORMANCE-BASED RELATIONSHIPS

THE BIG QUESTION IS…

HOW DO YOU BUILD TRUST?

THERE ARE 2 TYPES OF TRUST.

AFFECTIVE COGNITIVE

COMMUNICATE FREQUENTLY AND REGULARLY.

SHARE PERSONAL INFORMATION AND TAKE AN INTEREST IN YOUR TEAMMATES' PERSONAL LIVES.

REACH OUT AND CHECK IN MORE FREQUENTLY THAN NORMAL.

CREATE AN OPEN CULTURE IN WHICH TEAM MEMBERS CAN ASK FOR HELP AND ADMIT THEIR MISTAKES.

ACKNOWLEDGE GREAT WORK, ENCOURAGE OF NOVEL IDEAS, AND STRESS THE IMPORTANCE OF CANDID AND CONSTRUCTIVE FEEDBACK.

COMPLETE WORK ON TIME AND IN A SATISFACTORY MANNER.

FOR MANAGERS

FOR EMPLOYEES

PROJECT MANAGEMENT

MANAGING A REMOTE TEAM DOESN’T REQUIRE NEW SKILLS…

…BUT IT DOES REQUIRE PRECISE EXECUTION.

WHAT IS THE MOST HIGH-PERFORMING TEAM YOU’VE EVER BEEN A PART OF?

TEAM COMPOSITION

IMPROVE TEAM PERFORMANCE THROUGH MINDFUL ASSIGNMENT OF INDIVIDUALS TO TEAMS BASED ON SKILLS AND EXPERIENCE.

MIX UP THE INTROVERTS AND EXTROVERTS .

TAKE ACCOUNT WHERE TEAM MEMBERS ARE LOCATED (GLOBALLY).

Setting Goals

FACE-TO-FACE KICK-OFF MEETING

SCOPE OF WORK

TEAM OBJECTIVES AND KEY METRICS

PROJECT PLAN AND TIMELINE

TEAM MEMBER INTRODUCTIONS

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ESTABLISHING ROLES AND RESPONSIBILITIES

TRY THIS! HAVE EACH TEAM MEMBER DISCUSS HIS/HER ROLE

AND THE TASKS THAT HE/SHE IS RESPONSIBLE FOR IN A GROUP SETTING.

ESTABLISHING PROCESS

RECURRING MEETINGS

DELIVERABLE REVIEWS

SCHEDULING

SHARED UNDERSTANDING OF EXPECTATIONS, ROLES, RESPONSIBLIITIES AND PROCESS LEADS TO BETTER OUTCOMES.

PERFORMANCE MANAGEMENT AND LEARNING & DEVELOPMENT

ALL  TEAM  MEMBERS  SHOULD  BE  TREATED  AS  IF  THEY  WERE  REMOTE.  

MANAGERS  SHOULD  EVALUATE  BASED  ON  RESULTS  ALONE.  

EMPLOYEES  SHOULD  SHARE  RESULTS  AND  CONTRIBUTIONS.  

THE  3  KEYS  

LEARNING AND DEVELOPMENT

TEAM TRAININGS SHOULD BE DELIVERED USING A MEDIUM APPROPRIATE FOR REMOTE WORKERS AND INVOLVE ALL MEMBERS OF THE TEAM.

TECHNOLOGY

Technology has had a profoundly impact on the type of work we do…

…and how we do it.

WHAT TECHNOLOGY DO YOU USE AT WORK

?

TECHNOLOGY SHOULD…

FACILITATE COMMUNICATION 1

ENCOURAGE COLLABORATION 2

BE ACCESSIBLE TO ALL TEAM MEMBERS 3

DOES THIS LOOK LIKE A GOOD CHOICE?

THE BEST TECHNOLOGY IS SIMPLE, RELIABLE, AND ACCESSIBLE.

HOW CAN YOU DRIVE TECHNOLOGY ADOPTION?

PROVIDE FORMAL TRAINING

APPOINT AN INTERNAL CHAMPION

POST RELEVANT INFORMATION

DISCOURGE NON-APPROVED TECHNOLOGIES

EXPLAIN THE BENEFITS

THE TOOLBOX

COMMUNICATION

FILE STORAGE AND SHARING

PROJECT MANAGEMENT

CUSTOMER RELATIONSHIP MANAGEMENT

SOME EXAMPLES

COMMUNICATION FILE STORAGE AND SHARING

PROJECT MANAGEMENT CUSTOMER RELATIONSHIP

MANAGEMENT

Security and Remote IT Support

IT SECURITY & SUPPORT

SECURITY CHECKLIST

DISABLE AUTOMATIC LOGINS

TURN ON HTTPS AND SSL ENCRYPTION

TURN ON REMOTE ERASURE

USE UNIQUE, GENERATED, LONG-FORM PASSWORDS

USE HARD DRIVE ENCRYPTION

USE TWO-FACTOR AUTHENTICATION IF AVAILABLE (E.G., GMAIL)

IF AVAILABLE, USE A VPN (ESPECIALLY WHEN WORKING ON PUBLIC NETWORKS)

USE SCREEN PROTECTORS WHEN WORKING IN PUBLIC

WELLNESS

Overview

•  Everyone is different, so please treat the following as suggestions only.

•  Try out these ideas, and see what works for you.  

EVERYONE IS DIFFERENT…

… SO TRY OUT THESE IDEAS, AND SEE WHAT

WORKS FOR YOU.

ESTABLISH A ROUTINE.

FIND A GOOD WORKSPACE.

DON’T OVERDO IT.

BE SOCIAL.

BE ACTIVE.

NOW… GO CUT THE CORD!

(NOT THE PARACHUTE CORD.)

QUESTIONS?

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