Learning Cafe Online Forum

Re-imaging Instructor Led Classroom Learning

Flipping and Storytelling

1

Wed, Aug 13, 2014 12 -1 PM AEST

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Next month• Social is everywhere at home

Plenty of enthusiasm for it at work.• Will social collaboration be

successful at work ? It may not be ?

• Is it a solution looking for a problem ? L&D is talking about Social Learning a lot. Is anything actually happening ?

• Are we aware that it requires a new skills set ie community management and takes a lot of time ?

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The Social Collaboration Party Should Learning gatecrash ?

Learning Café Topic Curation• Challenges current classroom and

explores flipped and storytellingDoes it explore the new or

challenge the old ?

• Skill set of large number of L&D professionals and volumes are shrinking

Major impact on our profession?

• Not enough being done to the benchmark for effectiveness

Is it being ignored or is there a lot of hype ?

• YesDoes the community want to discuss it ?

• Will require new mindset and skills. Join our activities

Can we do something with it in the workplace ?

• All facilitators should be ready for incorporating online and be good at it

Does it contribute to our professional development

Call to action - http://bit.ly/moveandact Do something. We make it easy

Workshop

Reimaging Classroom Learning by Flipping and Storytelling

Jeevan & Yamini

Why do it ?

Design ConsiderationImplementationBusiness case Hands on case study

Attend workshop1 day Melbourne 16 Oct 395 + GST

Join community of in interest. Active or contributor or lurker

Contribute blogs on this topic. A4 size contribution, no urgency

You saidTraining in your organisation over the last 2 years has

Are you ?

Why is online learning increasing ?

Current classroom facilitators will need to ?

Instructor Led Classroom Training is being replaced by online learning.

Learning Cafe View

Traditional classroom learning is shrinking

Cost, scalability, time and consumer preferences

Still remains most effective for behaviour change or complexity

Change design to meet premium product requirements

In some case it remains “agile” and only legacy option

Effectiveness

Cos

t

HiLow

Low

HiPremium

Economy Premium Economy

Should not exist

Classroom TrgLeadership

FlippedBlended

Online Click Next Courses

Introductions & Structure

Background Research & Views

Chat with the panel Caselet Q&A

• Serena Marriott - Head of Learning & Development - South East Asia & Oceania, Ericsson.

• Yamini Naidu- Seasoned storyteller and thought leader. • Fiona Dunn -Global Learning Engagement Manager, ANZ.• Jeevan Joshi - Founder - Learning Cafe

CASELETWHEN LOVE OF JOB IS NOT ENOUGH ?

Caselet When love of job is not enough

Tom is an experienced classroom facilitator and

team lead.

Recognised and respected for improving customer service skills.

Training budget reductionTrainers hard to keepParticipants getting

restless

What should Tom do ?

Continue as isEmbrace online learningBecome a ID

Share via QA/Chat box

• Solutions• Analysis• Stories• Views

Fiona’s Solution

•Customer service•Increasing number of items in basket (value per transaction)•Reducing costs•Increasing market share etc

How can Tom be influential in ensuring that

learning solutions are aligned with business

strategy?

•Tom has a great opportunity to work with senior managers to investigate how building capability can drive business success and broaden out the learning and development service proposition … •Customer service training etc•To performance support …•Social learning etc

How can Tom and his training team continue to

add value to the organisation bottom line?

•Blended learning solutions - theory upfront - skills practice in Instructor led training•Up skill the training team to be able to design simple blended solutions - including

video pre work, simple articulate content•Integrate social learning into solutions•Review instructional design and technology to minimise learner time away from the

job and maximise their learning

Tom can influence how training can be delivered to maximise effectiveness and

efficiency…

Jeevan’s Solution – L&D Career POVAnalysis

Classroom learning is shrinking and won’t go back to good old days.

Elearning is an alien skill but more jobs require it.

I love facilitation and would hate to spend a lot of time on the computer.

I have the social capital to suggest changes in the company

Proposed Solution

Meet company, learner and my own career requirements.

Build a business case for a flipped classroom and include storytelling to keep engagement.

Onboarders watch videos before they join.Shrink workshop to 1 day.

Hire a consultant to help with set up. Quickly replicate model for other courses . Get kudos and keep job.

ANZ

Fionna Dunn Global Learning Engagement Manager, ANZ

Why is instructor led training diminishing?

Business pressures

• not enough time• Want more flexibility• Learner locations• Consistency and quality• Increased speed to competency• Need to meet general and specific business area needs

New technologies

• On line learning• Virtual Instructor Led webinars• Performance support tools• Social learning

Cost

What is ANZ doing ?

Upfront analysis of what is

needed from the learning and solutioning

appropriately

•What type of learning is required•Using Blooms Taxonomy •Human Performance Improvement (HPI)•For each section not just the full package

ILT used for

•Skill practice of behavioural change – synthesis and evaluation•Change management•Winning hearts and minds (cultural change)

What is ANZ doing ?

Blended learning for Leadership programs

• Key theory and concepts are delivered through online learning modules before attending ILT

• ILT sessions to share experiences and to practice behavioural skills – trainers become facilitators

System training

• System overview, navigation and hierarchy delivered by online learning• Sand box environments available for learners to “play and practice top 20% of tasks”• Real time training delivered by performance support tools embedded in the system• Change management to increase user acceptance and confidence in using the system by ILT and Webinar with on

the ground coaches – Trainers become change champions\

Leadership Unleashed• Community based project• Developing self leadership in young people• Program design – integrated into how young people learn

and discoverOverall ContextSocial LearningWebsite support

Push out content

Facebook

Facilitated

discussion

YouTubePersonal Growth

ERICSSON ACADEMY

Serena Marriott Head of Learning & Development – South East Asia & Oceania, Ericsson

Trends & Forces

• OPEX pressures!

• Geographic spread – too few in 1 location to make ILT viable

• Increasing personal use of tablets & devices at work

• High focus on buildingcompetence

• Appetite for VILT increasing• Increased creation / consumption

of ‘tutorials’ / short video • Most strategic / high volume

programs are ‘blended’ – pre-requisite content

• Accreditation programs – mix of completions & demonstration of learning

• Learners still ‘prefer’ classroom environment

• Increase in global learning solutions

BUSINESS FORCES TRENDS IN LEARNING

Learning & performance Consulting

Virtual Coaching

1-hour video/phone simulated meetings in pairs every week with intensive coaching and feedback from Nigel

Read abridgedPaperback“How to be a True Business Partner”

20 pagesWorkbookWork through a real problem

Consultants Enroll

Establish Learning Partner

Read “How to be a True Business Partner”

• Achieve Workshop Performance Standard

• Accredited to level 2

“Real meetings”

Webinar“Making Performance Consulting come alive“

Follow Up

Meeting/video conference• Analyse

successes• Plan to repeat

Analyse setbacks• Plan to

overcome

Session 5

ContractingPhase 1 Session

2 Session 3 Session

4Session 6

• Building Rapport

• Earning trust

• Setting personal learning goals

Participant A• Non

work• Meeting• With

coaching

• Drawing system diagrams

Participant B• Non

work• Meeting• With

coaching• Gap

analysis

Participant A• Work

meeting• With

coaching• The ideas

generator• Review

with checklist

Participant B• Work

meeting• With

coaching• Review

with checklist

• Final review

• Real issues in client meetings

Selling 4GIP (Ericsson solution)• Leveraging previous successful sales

engagements based on results of expert team members

• Developing an effective sales strategy and pitch to generate interest in and sell the 4G IP portfolio

• Comprehensive understanding of solution offering & value, combined with contextual knowledge sharing / best practice

Sales Coaching Curricula

Good to Great Videos

5. Coach-the-Coach sessions * 2

Sales Coaching Playbook

4. QuickCheck (Mobile e-Game)

1. Sales Coaching Webinars x 2

3. Sales Coaching e-Learnings

2. Sales Coaching Clinic –1 day

Best Practices

Main Activities

Supporting Tools

Project management

5. GROW & MANAGE

CUSTOMER RELATIONSHIP

S

4. LEADERSHIP FOR THE PROJECT

MAGAGER

3. NEGOTIATION

& COMMUNICATI

ON SKILLS

Pass entry criteria1

Attend introduction and core modules in region as a group2

View additional video/WBL(free)3

Take theoretical exam in ITM4

Take ability exam in Unit/proj.

Receive Diploma

PROGRAM INTRO-

DUCTIONVCT

ILT or VCT with cases, group work, role plays and classical training

2. CONSULTATIV

E SELLING SKILLS

1. FINANCIAL & BUSINESS

MANAGEMENT

HOW TO PROFIT FROM

INNOVATION

BUSINESS

MODEL

ECONOMICS

STRATEGIC

MARKETING &

SALES

CHANGE MANAGE

MENT

CONTRACT

MANAGEMENT &

RISK ANALYSI

SCREATIVITY & IDEA MANAGE

MENT

MEGA-TRENDS

STRATEGIC

SOURCING

THEORY OF

CONTRAINS

LEAN & AGILE

ENTREPRENEURSHIP

• $10,000 > $1,000 pp

• Broader reach

• VCT or ILT available

• 12,000 PMs globally

Benefits & challenges

• Wider inclusivity – reaching more

• Packaged learning can better support strategy & give learners ‘focus’

• Value in knowledge based on-demand learning ‘tutorials’ – IF done well

• High value placed on interaction & knowledge sharing / networking in live sessions

BENEFITS

• To do it well – heavier investment in ID up front

• Heavier support from L&D function for blended learning – resource implications

• Monitoring completion of learning path components(some outside LMS)

• Can require learners to do modules they don’t really need

• Slow progress to acknowledge that learning > classroom

CHALLENGES

STORYTELLING

Yamini NaiduCEO – Yamininaidu.com

yamininaidu.com.au

StorytellingIntelligenceModel

StorytellingIntelligenceModel

StorytellingIntelligenceModel

StorytellingIntelligenceModel

StorytellingIntelligenceModel

StorytellingIntelligenceModel

PurposeData

Authentic

LET US TALK TO THE PANEL AND YOU

What has been the status (volumes/structure) of ILCL in your organisation? How much has been replaced by online learning?

Does the flipped classroom model allow us to retain the nutrient value of ILCL while enriching the learner experience?

Can we use storytelling to make workshops more engaging and effective ? Are some themes such as soft skills more appropriate for storytelling than say compliance ?

What happens to all those ILCL facilitators who have built facilitation skills over the years? Is there an orderly transition?

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Why this topic ?Does it explore the

new or challenge the old ?

Major impact on our profession?

Is it being ignored or is there a lot of hype ?

Does the community want to discuss it ?

Can we do something with it in the workplace ?

Does it contribute to our professional

development