Regulatory Affairs powerpoint_slides 031512

Aviation Technology Solutions 1

Regulatory Affairs Training

FAA Relations


Program

1 Introductions and Expectations 2 JDA Background 3 Current Operating Environment 4 Goals and Objectives 5 FAA Processes and Procedures 6 Pro Active Solutions 7 Summary and Feedback


Introductions and Expectations

Briefly state name and responsibilities Please share your expectations for course Please share example of FAA interfaceconfrontation Additional ldquowar storiesrdquo during course welcome ndash limit to 2 minutes please



Current Operating Environment

Lawmakers Outraged by FAA Safety Violations House Transportation amp Infrastructure Hearing

April 3 2008

Operators are no longer FAA customers Whistleblowers are heroes

New Office under Chief Counsel (AAE)

CMOFSDO Standardization - GAO Report ldquoInformalrdquo Field Station Visit Results


Current and Future Operating Environment

Regulatory Compliance Environment

Evolution of SurveillanceOversight Process

Air Transportation Oversight System (ATOS)

Part 121

System Approach for Safety Oversight (SASO)

Parts 121 135 145

Deploy in 2103



Safety Management System (SMS)

Parts 121 139 Final Rule NLT Oct 2012

Other Certificated Operators 135 145 TBD

New Entrant 121 operators

Must include SMS as part of formal application

SAS will provide oversight function and aligned with

SMS to ensure AFS ldquoSASrdquo Safety Assurance System


Key FAA HQ Management

Michael Huerta Acting FAA Administrator

Peggy Gilligan Associate Administrator for Aviation Safety

John Allen Director Flight Standards Service




Record Fines

FAA bull Already collected twice as much

in fines then in final two years of Bush presidency

bull Fines are weighing on carriers that recently reported first collective profit in 2 12 years ldquoThe pendulum has swung pretty hardrsquorsquo

bullLevied $477 million in penalties since Obama took office 84 percent jump from 2007-2008

bull Proposed $774 million in fines 909 ndash 910 up 66 percent from 907-908


Operator Type Date Proposed Fine Alleged Violation

Horizon Air 121 120911 $777000 Maintenance non compliance

Evergreen Air 121 111111 $180000 Operations non Compliance

Skywest 121 102111 $160000 Maintenance non compliance

Pinnacle 121 102111 $1000000 Maintenance non compliance

Colgan Airlines 121 091511 $1892000 Operations non Compliance

Alaska Airlines 121 090911 $590000 Maintenance non compliance

Capital Cargo 121 082911 $298500 Maintenance non compliance

American Eagle 121 081011 $155000 Operations non Compliance

American Eagle 121 071111 $77500 Maintenance non compliance

Atlantic Southeast 121 071111 $132000 Maintenance non compliance

Federal Express 121 070811 $689800 Operations non Compliance

Air Tran 121 062311 $250000 Maintenance non compliance

United Airlines 121 061711 $584375 Operations non Compliance


Lynx Aviation 121 040811 $350000 Maintenance non compliance

Executive Airlines 121 033011 $550000 Maintenance non compliance

Skywest 121 011811 $359000 Ops and Maint non Compliance

Total Proposed 121 $8470175

Significant Proposed Fines 2011 Part 121


Streamline Aviation 145 102111 $241200 Maintenance non compliance

Aviaton Technical Services 145 091211 $1100000 Maintenance non compliance

Aviation Specialities 145 071111 $77000 Maintenance non compliance

Jet Aircraft Miami 145 071111 $66000 Maintenance non compliance

Pemco World Aviation Svcs 145 012111 $170000 Operations non Compliance

San Antonio Aerospace 145 012011 $1025000 Operations non Compliance


Parachute Center 135 082911 $269000 Maintenance non compliance

Ameriflight 135 082611 $262000 Operations Non Compliance

Liberty Jet 135 071111 $75000 Operations Non Compliance

Apollo Aviation 135 071111 $77300 Maintenance non compliance

Jet Smart 135 071111 $133900 Maintenance non compliance

26 North Aviation 135 071111 $81000 Maintenance non compliance

Bimini Island Air 135 071111 Certificate Revocation Regulatory Violation

ERA Helicopters 135 070811 $194249 Operations Non Compliance

Corporate Air 135 021711 $585275 Maintenance non compliance

Heli-Dudes 135 010611 $330000 Regulatory Violation


Significant Proposed Fines 2011 Part 145 and 135 and Manufacturers

Cessna Manufacturer 092211 $2400000 Manufacturing Process

Boeing Manufacturer 062711 $1050000 Regulatory Violation

Total Proposed Mfg $3450000

Aviation Technology Solutions

$-

$200000000

$400000000

$600000000

$800000000

$1000000000

$1200000000

$1400000000 Ja

n 2

00

7

Ap

r 2

00

7

Jul

20

07

Oct

20

07

Jan

20

08

Ap

r 2

00

8

Jul

20

08

Oct

20

08

Jan

20

09

Ap

r 2

00

9

Jul

20

09

Oct

20

09

Jan

20

10

Ap

r 2

01

0

Jul

20

10

Oct

20

10

Jan

20

11

Ap

r 2

01

1

Jul

20

11

Part 121 Cumulative Fines in $

Part 121 Fine Data Jan 2007 ndash Sept 2011 Fines Levied

15


0

50

100

150

200

250

Jan-07 Aug-07 Mar-08 Oct-08 May-09 Dec-09 Jul-10 Feb-11 Sep-11

Part 121 Cumulative of Fines

Part 121 Fine Data Jan 2007 ndash Sept 2011

16


0

5

10

15

20

25

30

35

40

2007 2008 2009 2010 2011

of Revocations

Certificate Revocation All Certificate Holders

17


$-

$10000000

$20000000

$30000000

$40000000

$50000000

$60000000

$70000000

$80000000

$90000000

$100000000

Jan-07 Sep-07 May-08 Jan-09 Sep-09 May-10 Jan-11 Sep-11

Part 145 Fines in $


18


0

200000

400000

600000

800000

1000000

1200000

1400000

1600000

Jan-09 Jul-09 Jan-10 Jul-10 Jan-11 Jul-11

Part 135 Fines $

2009 - 119 Actions 2010 - 107 Actions 2011 - 91 Actions


19


Course Goals and Objectives

Understand FAA organization ASI authority responsibilities and job functions

Be familiar with hierarchy of FAA guidance including regulations orders handbooks etc

Learn to navigate FAA policy and information via FAAgov


Be familiar with FAA enforcement and other investigative processes

How to investigate and respond to FAA verbal communications and formal Letters of Investigation (LOI)

Understand importance of documenting all communications with FAA personnel



Topics to be Covered

FAA Processes and Procedures

FAA Organization

FAA Roles and Responsibilities

Operator Information

Inspector Job Functions

Surveillance

Investigations

Compliance and Enforcement

Proactive Approaches

ldquoRegulatory Relationsrdquo

Regulatory Affairs Department


Take Home Knowledge and Skills

Understand FAA Organization

Who to go for what problem

Understand hierarchy of FAA guidance

Whatrsquos more important

USC CFR ADrsquos Orders amp handbooks ACrsquos Notices etc

Understand where to go within FAA information databases to research questions

Tricks to navigating FAAgov and other handy sites



Why are documents so important

Can be both prophylactic and offensive tools

Capture data history is important

Proactive approaches


FAA Organization amp


Aviation Technology Solutions 25 26 26

FAA Organization




29

29


FAA Organization

FAA Directory

30



Roles and Responsibilities Flight Standards (AFS) Division


Office of Rulemaking

ARM Quality

Integration amp Executive Service

AQS

Office of Air Traffic Oversight

AOV

Aircraft Certification

Service AIR Flight Standards

Service AFS

Office of Aerospace Medicine

AAM

Office of Accident Investigation amp Prevention - AAI

Deputy Associate Admin For

Aviation Safety ndash AVS-2

Associate Admin For Aviation Safety

AVS


Flight Tech and Procedures

AFS-400

Gen Aviation amp Commercial

AFS-800

Regulatory Support AFS-600

Resources amp Program Mgmt

AFS-100

Flight Standards Service

AFS

Air Transportation AFS-200

Aircraft Maintenance

AFS-300

Civil Aviation Registry AFS-700


Roles and Responsibilities of CMOFSDO

FSDO Organization

Chart

CMO Organization

Chart

Office hierarchy Responsibilities

Manger Assistant Manager Supervisors Principal Inspectors Assistant PI PPMs APMs CSIs DEPM ORA

MSP FSDO

Contacts

Alaska CMO

Contacts


Additional Method Employee List FSDOCMO

Northwest Mtn Region

Organizations

FAAgov may not contain all employee directories

You can always use

national employee directory to find someone

How do we get there


CMOFSDO Field Offices


Finding Operator Information


39

39

Aviation Technology Solutions 39 40


Inspector Policies amp Procedures

Flight Standards Information

Management System (FSIMS)



1 Surveillance

bull Most ImportantHighest Priority Job Function

1 Investigations

bull Accidents Incidents Occurrences Complaints Enforcement

2 Enforcement ndash Non-compliance is revealed

3 Certification ndash Demand WorkLow Priority

4 Reports ndash Documentation of all activities

FSIMS Table of Contents


Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45


Volume 1 Chapter 1 Handbook Organization Use and

Revision

Section 1 General Handbook Info

Paragraph 1-3 Standardization amp Coordination

C Conflicts with other FAA Orders

Paragraph 1-5

A Directive Information

B Guidance Information

General Information (FAA Order 89001)


Volume 1

Chapter 3 Inspector Responsibilities Administration Ethics and Conduct

Section 1 Responsibilities of ASI

Paragraph 1-156

Section 2 Personal Ethics and Conduct

Paragraph 1-176

A Unique Responsibilities of ASI

Inspector Conduct (FAA Order 89001)


Surveillance


Surveillance (FAA Order 89001)

Volume 6 Chapter 2 Parts 121 135 and 91 Subpart K

Inspection

Section 1 General Policies and Procedures for Surveillance

Paragraphs

6-165 Introduction

6-166 Objective of Surveillance Programs

6-168 Planning and Executing Surveillance Programs


Repair Stations Surveillance (FAA Order 89001)

Volume 6

50


Volume 6

Chapter 13 Enhanced Repair Station Oversight

Section 1 Introduction

Paragraph 6-2871

A Goals B Initiatives D Components

Operator Responsibilities

14 CFR 121363

Repair Station Responsibilities

14 CFR 145205



Volume 6

Chapter 2 Inspections (14CFR11959)

Section 3 General Inspection Practices and Procedures

Paragraph 6-214 Conducting an Inspection

B Advance Notice of Inspection

D Inspector Conduct

E Concluding inspection

Surveillance Conduct (FAA Order 89001)


Volume 10

Chapter 1 General

Chapter 2 Procedures for Design and Performance Assessment

Chapter 3 Risk Management Process

Chapter 4 Air Carrier Evaluation Process

Chapter 5 Off-Hour Surveillance Assessment Decision Aid

Chapter 6 The Certification Process of 121 Air Carriers

Air Transportation Oversight System ATOS Surveillance

(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393

A Identifying and Recording Off-Hour Activity

B Necessity for Additional Off-Hour Surveillance

FAA Order 89001 (Formerly ASI Handbook)


Investigations


Volume 7 Investigations

56



Chapter 1 Accident amp Incident Investigation amp Reporting

Section 1 Accident Investigations

Paragraph 7-3A References

FAA order 802011 ndash FAArsquos 9 Responsibilities in Accident Investigations

Paragraph 7-4A Definitions

49 CFR 8302




Section 2 Incident Investigations and Occurrences

Paragraph 7-33 Definitions

A BC

Paragraph 7-34 Responsibilities

Paragraph 7-35 Notification


The FAA Information Highway

Hierarchy of Regulations Roadmap

DocumentsHIERARCHY OF FAA REGULATIONS

ORDERS NOTICES etc[1]doc

ROADMAPdoc




Chapter 7 Conduct Violation Investigation

Section 1 General

Paragraph 7-223A General Definitions

Admin Legal Airworthy

Paragraph 7-225B Determining Enforceability

Restrictive Permissive amp Types

Volume 7 Investigations (89001)


Compliance amp Enforcement (89001)

Volume 14

Chapter 1 Introduction to Investigation and Compliance Related Tasks

Section 1 FAA Compliance Philosophy

Paragraph 14-1

A Compliance and Enforcement Differences

B Relating Compliance and Enforcement to Other Work Functions


Chapter 2 Policy and Objectives

2a FAArsquos Mission and Authority

2b Objective of Compliance and Enforcement Program

Ultimate Goal is to prevent occurrence of violations

First priority of FAA investigative personnel is to correct ongoing noncompliance

Compliance amp Enforcement (21503B)


Chapter 2 Continuedhellip

3d Notifying Persons of Potential Violations

Chapter 4 Investigation of Violation

Applying Findings to Regulations Believed Violated

8a Enforceable Regulations

8c Burden and Standard of Proof

8d Relevance and Materiality


Legal Comment



Paragraph 9 Letter of Investigation and Response

9a General

9b Preparation of an LOI

9c Sending the LOI to the Apparent Violator

Sample LOI




Paragraph 10 Evidence

10c (2) Witness Interviews

10c (3) Conducting Interview

Record of Interview

Record of Telephone Conversation




Chapter 5 Actions and Responsibilities of FAA

Paragraph 2 Selection of Enforcement Action

Paragraph 3 Admin Action

3b Warning Notice

3c Letter of Correction

Paragraph 5 Informal Action

Paragraph 6 Re-inspection amp Re-examination

Sample Letter Requesting Reexamination



Appendix F Enforcement Decision Process

1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP



Applying EDP (continued)

Volume 14


Section 8 Enforcement Decision Process

EDP worksheet



Chapter 2 CampE Policy and Objectives

Paragraph 4 Responsibility for Determining Legal Enforcement

a General

b Responsibilities of FAA investigative Personnel

Responsibilities



Table of Sanctions Appendix B

Classification of Air carrier

Civil Penalty Ranges



Volume 14

Chapter 2 CampE Special Considerations

Section 1

Paragraph 14-158

SNAAP


Responding to Investigations

How operators should conduct internal investigation

Responding to LOI

When and how to respond to FAA

See files from Appendix B amp D of SOP Manual

SOP ldquoBrdquo

SOP ldquoDrdquo



Volume 1 General Guidance and Information

Chapter 2 FAA and AFS History Organization and Regulatory Responses

Section 2 Title 49 United States Code

Paragraph 1-118 Air Carrier Responsibilities for Public Safety

Section 44702(b) 44709 44713b of 49 USC


Regulation 11959 Conducting Tests and inspections

Certificate holder must

Regulation 121135 Manual Contents

Manual must contain

Operator Responsibilities 14 CFR 119 amp 121


14 CFR

11943 - Certificate holderrsquos duty to maintain operations specifications

11949 ndash Contents of operations specifications

Volume 3 General Technical Admin

Chapter 18 Operations Specifications

Section 1 Background Information

Paragraph 3-679 3-681 Availability of OPSPECS to Crew members and other employee personnel

Operator Responsibilities Operations Specifications


Non-Compliance Resolutions

Threat of Enforcement via OPSPECS

11951 Amending Operations Specifications

Best Practice


Pro-Active Solutions


Regulatory Relations

WHO is doing WHAT amp WHY


Share Your Worst FAA Inspector Experience


Reasons not to attack FAA

Analyze Learn and GET OVER IT

Constant state of angst anxiety and anger WILL not allow you to do your job

FAA gets 51 of vote and is 800lb Gorilla



Public perception

Individuals with whom you are dealing may not accept concept but regulatory process can be cooperative

Your objective ndash move to positive relationship



In your best interest to have relationship that is

Positive

Proactive

Preventative

Cooperative

ldquoIrsquom OK Yoursquore OKrdquo Relationship


Positive Regulatory Relationship

Key attributes for person(s) assigned to be FAA POC

Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn

Cool under pressure maybe having quiet confidence

Has firm handshake

Makes comfortable eye contact

Remembers names

Arrives early

Follows up consistently thoughtfully and aggressively

84


Maybe experienced veteran

Listen attentively and learn

More likely to exercise judgment

More likely

Recent graduate of FAA Oklahoma City Academy

Has read CFRs at least once

Insecure yet infallible

Who is your FAA Inspector


Post CSI strict constructionist

Aware of Oberstar hearings where FAA was excoriated

Principals or manager may not be able to control herhim

Whistle blower protection

Not worried at all about what it costs you or whether it makes good operational sense


86


FAA ldquoadministrative ease of enforcementtrackingrdquo is actually valid criteria

Truly believes that what they want is solely safety driven

Not evil person wants to do hisher best

Understand their agenda


87


No truth that FAA recruits only from


Encounter with FAA person

Who

Where from

Why here

What is agenda

What can I do to help

What can I learn from this encounter

89



Who

First meeting with himher

Get biz card or ask name and write it down

Ask for credentials ndash ldquoshow me your badgerdquo

Try to ldquodeflaterdquo situation

Ask informal questions (howrsquos Wx at home how was your flight how many kids do you have)

Make it clear that you are not anxious

Move meeting to your turf quiet place

Offer to get coffee water or soda

90


Encounter with FAA Person

Who Continued 1st meeting

Understand hisher authority and interest

Inquire why the visit

If enforcement remember all of ldquorulesrdquo that you learned during class

If not listen carefully to what FAA person is trying to accomplish and LEARN

Take good notes

At end of meeting get concurrence

Action items and IOUs

Set response dates Meet or exceed them

91


More Who Items

HARD HEADED

Document it but do it

Assign right people

Keep detailed log

Make considered decision when to go for the ldquocoup de gracerdquo

My Boss made me do it

May not just be excuse

Create legitimate reasons to meet with boss

Meet bossrsquo agenda

Work to reduce friction

92



Who ndash had previous meeting

Review previous notes

Touch on any personal relationships established

Kids sports interests work experience

Be CERTAIN to reintroduce whatever agenda (office or personal) that you identified before

Mention any actions that you have taken or have initiated along that agenda

Follow all ROE mentioned in first encounter

93



Where from

If you do not know where from ask

Remember organizational chart lessons

If from DC (AVS AFSAIR etc)

Person has specific job scope (ask)

Inquiry is VERY likely to be on policy

If from your region or another region

Ask about job scopefocus

May be special inquiryinvestigation If it is should have called for appointment ndash mentionask

If from your CMOFSDO Could be routine

Ask

94


Why HereWhat is Agenda

IMMEDIATELY assess agenda

Is there enforcement investigation open

If answer is YES then

Questions you should ask yourselfhellip

BE CAREFUL WHAT YOU SAY

Take comprehensive notes

If answer is NO

Opportunity to refineimprove relationship

Know their agenda and specific hot buttons

95



Positive responsive attitude buys GOODWILL

It helps to have ldquosalespersonrsquosrdquo skill set

Seemingly stupid questions do not necessarily mean

FAA bad attitude may just reflect lack of knowledge

about real world of operators

Take initiative suggest solutions that BOTH Make good operational sense

Meets FAA office and personrsquos agenda

YOU ARE INFINITELY MORE LIKELY TO DISCERN SUCH

OPTIONS

96


What Can I Do To Help

If FAA person makes 1st suggestion you will

have to ldquoarguerdquo away from that point

Set deadlines at least meet them hopefully

exceed them

Try to say ldquoNOrdquo in positive response such as

Irsquod like to get you those documents but letrsquos

consider two options

Someone from my shop will make copies and have them ready by 3pm in two work days

I can have books available for you to copy by 4pm

today

96


One approach does not fit all

Document Document Document

Sloppy inaccurate records = blood in water for investigators

Maintained well organized records lead to inspector boredom and case closure

The ultimate in FAA ldquoadministrative easerdquo

Make their job easy and

What Can I Learn From Encounter

98


What Can I Learn From This Encounter

Specific Reactions

May be headache to adjust

Need to do calculusndash short term pain v long term peace

Do NOT compromise PRINCIPLES

99



Review Revise Regulatory Action Plan based on each encounter

Soon after encounter

Write report about substance and person(s) involved

Soon afterwards is important

Subtle messagessigns will be FRESH and mean more

Facial expression may hint whether request is demand or nice-

to-have

Place specific request in context of entire conversation

Brief your management

Send actionsIOUs and report to FAA for confirmation

100



FOLLOW UP convey that FAA agenda is matter of importance to company

101


Positive Regulatory Relations

Set own FAA agenda ndash proactive not reactive

Improve recordssystems

Incorporate specific hot buttons

Tell PMI or POI about scheduled company enhancements of non-regulatory systems

Share with FAA future commercial developments

Create reasons to bolster relations with FSDO region HQ leaders

102


Positive Regulatory Relations p2

Conduct regular Meetings with FAA

Meet with FSDO or CMO manager monthly

Exchange infondash LISTEN and LEARN

Follow whatrsquos going on in their world and be

sensitive

FAA budget likely to be cut

Fed pay likely to be frozen

Congressional hearings

103



Get intelligence on FAA trendsissues from your Washington Office Trade Association or legal counsel

Interpret what appointments mean

Use as reasons to keep in contact with FAA senior leadership

Create ldquosafety netrdquo for when bad things happen

Too late to create positive relationship when major problem is announced

Every bit as importantas preventative maintenance

Use valid reason as predicates for meetings

Ask your Washington officetrade group to include you in meetings with Hill staff (members only if your staff says it is a great idea)

104


Refresh your Regulatory Relations

Not static plan

Periodically review relationships goals and

plans

Do not get overconfident

Equal weight to other operational plans

Choose staff with the right skills

Make position to be predicate to future promotion

within organization


Establish Regulatory Affairs Group

Centralize Reg Affairs activity Locate office for FAA convenienceaccess Put under Safety maybe legal Head by MD SOP Train staff Processes procedures forms Collect data Coordinate responses as focal point


Establish Positive Relationship

Make FAA Agenda Your Priorities Pay attention to FAA local agenda Donrsquot compromise if your are rock solid certain Look for opportunities to involve FAA early Non-crisis meetings Have regular meetings or CCs Know your PI Learn their Goals and Objectives Go beyond local FAA but keep local in loop


Improve Your Regulatory Knowledge

Use tools from course Go Beyond FAR

Preamble NPRM and FR comments ACsrsquo 89001 ADrsquos and associated references Contact FAA POCauthor

Raising the Bar Keep it generic ndash no dispute Keep records of research calls - details

FAA Buddy System Control access have sign in Escort Document visit documents copied questions Document visit and actions SOP with all line stations Follow up emailcall confirming actionsdates


Outcome

Proactive business approach not reactive

Standard approach for FAA interface Fewer fines and LOIs Improved FAA relationships Positive impact on corporatesafety culture Improved record keeping Less crisis management Lower operating costs


After the Course

Questions about Course Material Contact instructors by email or phone

Need Support with FAA Issue or LOI JDA monthly subscription service or on

demandby the drink Tailored to company size Former FAA assigned as repassist Lessons learned Call JDA at 301-941-1460 ext 140 for details or email JDA at infojdasolutionsaero


Summary and Feedback


Evaluation Forms and Certificates


4720 Montgomery Lane Suite 950

Bethesda MD 20814 wwwjdasolutionsaero

301-941-1460


Program

1 Introductions and Expectations 2 JDA Background 3 Current Operating Environment 4 Goals and Objectives 5 FAA Processes and Procedures 6 Pro Active Solutions 7 Summary and Feedback








April 3 2008









Part 121


Parts 121 135 145

Deploy in 2103


















Record Fines



















































$-

$200000000

$400000000

$600000000

$800000000

$1000000000

$1200000000

$1400000000 Ja

n 2

00

7

Ap

r 2

00

7

Jul

20

07

Oct

20

07

Jan

20

08

Ap

r 2

00

8

Jul

20

08

Oct

20

08

Jan

20

09

Ap

r 2

00

9

Jul

20

09

Oct

20

09

Jan

20

10

Ap

r 2

01

0

Jul

20

10

Oct

20

10

Jan

20

11

Ap

r 2

01

1

Jul

20

11



15


0

50

100

150

200

250




16


0

5

10

15

20

25

30

35

40

2007 2008 2009 2010 2011

of Revocations


17


$-

$10000000

$20000000

$30000000

$40000000

$50000000

$60000000

$70000000

$80000000

$90000000

$100000000


Part 145 Fines in $


18


0

200000

400000

600000

800000

1000000

1200000

1400000

1600000


Part 135 Fines $



19














FAA Organization




Surveillance

Investigations
























FAA Organization




29

29


FAA Organization

FAA Directory

30






ARM Quality


AQS


AOV



Service AFS


AAM





AVS



AFS-400


AFS-800



AFS-100


AFS



AFS-300




FSDO Organization

Chart

CMO Organization

Chart



MSP FSDO

Contacts

Alaska CMO

Contacts




Organizations


You can always use


How do we get there






39

39








1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460








April 3 2008









Part 121


Parts 121 135 145

Deploy in 2103


















Record Fines



















































$-

$200000000

$400000000

$600000000

$800000000

$1000000000

$1200000000

$1400000000 Ja

n 2

00

7

Ap

r 2

00

7

Jul

20

07

Oct

20

07

Jan

20

08

Ap

r 2

00

8

Jul

20

08

Oct

20

08

Jan

20

09

Ap

r 2

00

9

Jul

20

09

Oct

20

09

Jan

20

10

Ap

r 2

01

0

Jul

20

10

Oct

20

10

Jan

20

11

Ap

r 2

01

1

Jul

20

11



15


0

50

100

150

200

250




16


0

5

10

15

20

25

30

35

40

2007 2008 2009 2010 2011

of Revocations


17


$-

$10000000

$20000000

$30000000

$40000000

$50000000

$60000000

$70000000

$80000000

$90000000

$100000000


Part 145 Fines in $


18


0

200000

400000

600000

800000

1000000

1200000

1400000

1600000


Part 135 Fines $



19














FAA Organization




Surveillance

Investigations
























FAA Organization




29

29


FAA Organization

FAA Directory

30






ARM Quality


AQS


AOV



Service AFS


AAM





AVS



AFS-400


AFS-800



AFS-100


AFS



AFS-300




FSDO Organization

Chart

CMO Organization

Chart



MSP FSDO

Contacts

Alaska CMO

Contacts




Organizations


You can always use


How do we get there






39

39








1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460





April 3 2008









Part 121


Parts 121 135 145

Deploy in 2103


















Record Fines



















































$-

$200000000

$400000000

$600000000

$800000000

$1000000000

$1200000000

$1400000000 Ja

n 2

00

7

Ap

r 2

00

7

Jul

20

07

Oct

20

07

Jan

20

08

Ap

r 2

00

8

Jul

20

08

Oct

20

08

Jan

20

09

Ap

r 2

00

9

Jul

20

09

Oct

20

09

Jan

20

10

Ap

r 2

01

0

Jul

20

10

Oct

20

10

Jan

20

11

Ap

r 2

01

1

Jul

20

11



15


0

50

100

150

200

250




16


0

5

10

15

20

25

30

35

40

2007 2008 2009 2010 2011

of Revocations


17


$-

$10000000

$20000000

$30000000

$40000000

$50000000

$60000000

$70000000

$80000000

$90000000

$100000000


Part 145 Fines in $


18


0

200000

400000

600000

800000

1000000

1200000

1400000

1600000


Part 135 Fines $



19














FAA Organization




Surveillance

Investigations
























FAA Organization




29

29


FAA Organization

FAA Directory

30






ARM Quality


AQS


AOV



Service AFS


AAM





AVS



AFS-400


AFS-800



AFS-100


AFS



AFS-300




FSDO Organization

Chart

CMO Organization

Chart



MSP FSDO

Contacts

Alaska CMO

Contacts




Organizations


You can always use


How do we get there






39

39








1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460




April 3 2008









Part 121


Parts 121 135 145

Deploy in 2103


















Record Fines



















































$-

$200000000

$400000000

$600000000

$800000000

$1000000000

$1200000000

$1400000000 Ja

n 2

00

7

Ap

r 2

00

7

Jul

20

07

Oct

20

07

Jan

20

08

Ap

r 2

00

8

Jul

20

08

Oct

20

08

Jan

20

09

Ap

r 2

00

9

Jul

20

09

Oct

20

09

Jan

20

10

Ap

r 2

01

0

Jul

20

10

Oct

20

10

Jan

20

11

Ap

r 2

01

1

Jul

20

11



15


0

50

100

150

200

250




16


0

5

10

15

20

25

30

35

40

2007 2008 2009 2010 2011

of Revocations


17


$-

$10000000

$20000000

$30000000

$40000000

$50000000

$60000000

$70000000

$80000000

$90000000

$100000000


Part 145 Fines in $


18


0

200000

400000

600000

800000

1000000

1200000

1400000

1600000


Part 135 Fines $



19














FAA Organization




Surveillance

Investigations
























FAA Organization




29

29


FAA Organization

FAA Directory

30






ARM Quality


AQS


AOV



Service AFS


AAM





AVS



AFS-400


AFS-800



AFS-100


AFS



AFS-300




FSDO Organization

Chart

CMO Organization

Chart



MSP FSDO

Contacts

Alaska CMO

Contacts




Organizations


You can always use


How do we get there






39

39








1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460






Part 121


Parts 121 135 145

Deploy in 2103


















Record Fines



















































$-

$200000000

$400000000

$600000000

$800000000

$1000000000

$1200000000

$1400000000 Ja

n 2

00

7

Ap

r 2

00

7

Jul

20

07

Oct

20

07

Jan

20

08

Ap

r 2

00

8

Jul

20

08

Oct

20

08

Jan

20

09

Ap

r 2

00

9

Jul

20

09

Oct

20

09

Jan

20

10

Ap

r 2

01

0

Jul

20

10

Oct

20

10

Jan

20

11

Ap

r 2

01

1

Jul

20

11



15


0

50

100

150

200

250




16


0

5

10

15

20

25

30

35

40

2007 2008 2009 2010 2011

of Revocations


17


$-

$10000000

$20000000

$30000000

$40000000

$50000000

$60000000

$70000000

$80000000

$90000000

$100000000


Part 145 Fines in $


18


0

200000

400000

600000

800000

1000000

1200000

1400000

1600000


Part 135 Fines $



19














FAA Organization




Surveillance

Investigations
























FAA Organization




29

29


FAA Organization

FAA Directory

30






ARM Quality


AQS


AOV



Service AFS


AAM





AVS



AFS-400


AFS-800



AFS-100


AFS



AFS-300




FSDO Organization

Chart

CMO Organization

Chart



MSP FSDO

Contacts

Alaska CMO

Contacts




Organizations


You can always use


How do we get there






39

39








1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460


















Record Fines



















































$-

$200000000

$400000000

$600000000

$800000000

$1000000000

$1200000000

$1400000000 Ja

n 2

00

7

Ap

r 2

00

7

Jul

20

07

Oct

20

07

Jan

20

08

Ap

r 2

00

8

Jul

20

08

Oct

20

08

Jan

20

09

Ap

r 2

00

9

Jul

20

09

Oct

20

09

Jan

20

10

Ap

r 2

01

0

Jul

20

10

Oct

20

10

Jan

20

11

Ap

r 2

01

1

Jul

20

11



15


0

50

100

150

200

250




16


0

5

10

15

20

25

30

35

40

2007 2008 2009 2010 2011

of Revocations


17


$-

$10000000

$20000000

$30000000

$40000000

$50000000

$60000000

$70000000

$80000000

$90000000

$100000000


Part 145 Fines in $


18


0

200000

400000

600000

800000

1000000

1200000

1400000

1600000


Part 135 Fines $



19














FAA Organization




Surveillance

Investigations
























FAA Organization




29

29


FAA Organization

FAA Directory

30






ARM Quality


AQS


AOV



Service AFS


AAM





AVS



AFS-400


AFS-800



AFS-100


AFS



AFS-300




FSDO Organization

Chart

CMO Organization

Chart



MSP FSDO

Contacts

Alaska CMO

Contacts




Organizations


You can always use


How do we get there






39

39








1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460









Record Fines



















































$-

$200000000

$400000000

$600000000

$800000000

$1000000000

$1200000000

$1400000000 Ja

n 2

00

7

Ap

r 2

00

7

Jul

20

07

Oct

20

07

Jan

20

08

Ap

r 2

00

8

Jul

20

08

Oct

20

08

Jan

20

09

Ap

r 2

00

9

Jul

20

09

Oct

20

09

Jan

20

10

Ap

r 2

01

0

Jul

20

10

Oct

20

10

Jan

20

11

Ap

r 2

01

1

Jul

20

11



15


0

50

100

150

200

250




16


0

5

10

15

20

25

30

35

40

2007 2008 2009 2010 2011

of Revocations


17


$-

$10000000

$20000000

$30000000

$40000000

$50000000

$60000000

$70000000

$80000000

$90000000

$100000000


Part 145 Fines in $


18


0

200000

400000

600000

800000

1000000

1200000

1400000

1600000


Part 135 Fines $



19














FAA Organization




Surveillance

Investigations
























FAA Organization




29

29


FAA Organization

FAA Directory

30






ARM Quality


AQS


AOV



Service AFS


AAM





AVS



AFS-400


AFS-800



AFS-100


AFS



AFS-300




FSDO Organization

Chart

CMO Organization

Chart



MSP FSDO

Contacts

Alaska CMO

Contacts




Organizations


You can always use


How do we get there






39

39








1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460




Record Fines



















































$-

$200000000

$400000000

$600000000

$800000000

$1000000000

$1200000000

$1400000000 Ja

n 2

00

7

Ap

r 2

00

7

Jul

20

07

Oct

20

07

Jan

20

08

Ap

r 2

00

8

Jul

20

08

Oct

20

08

Jan

20

09

Ap

r 2

00

9

Jul

20

09

Oct

20

09

Jan

20

10

Ap

r 2

01

0

Jul

20

10

Oct

20

10

Jan

20

11

Ap

r 2

01

1

Jul

20

11



15


0

50

100

150

200

250




16


0

5

10

15

20

25

30

35

40

2007 2008 2009 2010 2011

of Revocations


17


$-

$10000000

$20000000

$30000000

$40000000

$50000000

$60000000

$70000000

$80000000

$90000000

$100000000


Part 145 Fines in $


18


0

200000

400000

600000

800000

1000000

1200000

1400000

1600000


Part 135 Fines $



19














FAA Organization




Surveillance

Investigations
























FAA Organization




29

29


FAA Organization

FAA Directory

30






ARM Quality


AQS


AOV



Service AFS


AAM





AVS



AFS-400


AFS-800



AFS-100


AFS



AFS-300




FSDO Organization

Chart

CMO Organization

Chart



MSP FSDO

Contacts

Alaska CMO

Contacts




Organizations


You can always use


How do we get there






39

39








1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460



Record Fines



















































$-

$200000000

$400000000

$600000000

$800000000

$1000000000

$1200000000

$1400000000 Ja

n 2

00

7

Ap

r 2

00

7

Jul

20

07

Oct

20

07

Jan

20

08

Ap

r 2

00

8

Jul

20

08

Oct

20

08

Jan

20

09

Ap

r 2

00

9

Jul

20

09

Oct

20

09

Jan

20

10

Ap

r 2

01

0

Jul

20

10

Oct

20

10

Jan

20

11

Ap

r 2

01

1

Jul

20

11



15


0

50

100

150

200

250




16


0

5

10

15

20

25

30

35

40

2007 2008 2009 2010 2011

of Revocations


17


$-

$10000000

$20000000

$30000000

$40000000

$50000000

$60000000

$70000000

$80000000

$90000000

$100000000


Part 145 Fines in $


18


0

200000

400000

600000

800000

1000000

1200000

1400000

1600000


Part 135 Fines $



19














FAA Organization




Surveillance

Investigations
























FAA Organization




29

29


FAA Organization

FAA Directory

30






ARM Quality


AQS


AOV



Service AFS


AAM





AVS



AFS-400


AFS-800



AFS-100


AFS



AFS-300




FSDO Organization

Chart

CMO Organization

Chart



MSP FSDO

Contacts

Alaska CMO

Contacts




Organizations


You can always use


How do we get there






39

39








1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460


Record Fines



















































$-

$200000000

$400000000

$600000000

$800000000

$1000000000

$1200000000

$1400000000 Ja

n 2

00

7

Ap

r 2

00

7

Jul

20

07

Oct

20

07

Jan

20

08

Ap

r 2

00

8

Jul

20

08

Oct

20

08

Jan

20

09

Ap

r 2

00

9

Jul

20

09

Oct

20

09

Jan

20

10

Ap

r 2

01

0

Jul

20

10

Oct

20

10

Jan

20

11

Ap

r 2

01

1

Jul

20

11



15


0

50

100

150

200

250




16


0

5

10

15

20

25

30

35

40

2007 2008 2009 2010 2011

of Revocations


17


$-

$10000000

$20000000

$30000000

$40000000

$50000000

$60000000

$70000000

$80000000

$90000000

$100000000


Part 145 Fines in $


18


0

200000

400000

600000

800000

1000000

1200000

1400000

1600000


Part 135 Fines $



19














FAA Organization




Surveillance

Investigations
























FAA Organization




29

29


FAA Organization

FAA Directory

30






ARM Quality


AQS


AOV



Service AFS


AAM





AVS



AFS-400


AFS-800



AFS-100


AFS



AFS-300




FSDO Organization

Chart

CMO Organization

Chart



MSP FSDO

Contacts

Alaska CMO

Contacts




Organizations


You can always use


How do we get there






39

39








1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460














































$-

$200000000

$400000000

$600000000

$800000000

$1000000000

$1200000000

$1400000000 Ja

n 2

00

7

Ap

r 2

00

7

Jul

20

07

Oct

20

07

Jan

20

08

Ap

r 2

00

8

Jul

20

08

Oct

20

08

Jan

20

09

Ap

r 2

00

9

Jul

20

09

Oct

20

09

Jan

20

10

Ap

r 2

01

0

Jul

20

10

Oct

20

10

Jan

20

11

Ap

r 2

01

1

Jul

20

11



15


0

50

100

150

200

250




16


0

5

10

15

20

25

30

35

40

2007 2008 2009 2010 2011

of Revocations


17


$-

$10000000

$20000000

$30000000

$40000000

$50000000

$60000000

$70000000

$80000000

$90000000

$100000000


Part 145 Fines in $


18


0

200000

400000

600000

800000

1000000

1200000

1400000

1600000


Part 135 Fines $



19














FAA Organization




Surveillance

Investigations
























FAA Organization




29

29


FAA Organization

FAA Directory

30






ARM Quality


AQS


AOV



Service AFS


AAM





AVS



AFS-400


AFS-800



AFS-100


AFS



AFS-300




FSDO Organization

Chart

CMO Organization

Chart



MSP FSDO

Contacts

Alaska CMO

Contacts




Organizations


You can always use


How do we get there






39

39








1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460

























$-

$200000000

$400000000

$600000000

$800000000

$1000000000

$1200000000

$1400000000 Ja

n 2

00

7

Ap

r 2

00

7

Jul

20

07

Oct

20

07

Jan

20

08

Ap

r 2

00

8

Jul

20

08

Oct

20

08

Jan

20

09

Ap

r 2

00

9

Jul

20

09

Oct

20

09

Jan

20

10

Ap

r 2

01

0

Jul

20

10

Oct

20

10

Jan

20

11

Ap

r 2

01

1

Jul

20

11



15


0

50

100

150

200

250




16


0

5

10

15

20

25

30

35

40

2007 2008 2009 2010 2011

of Revocations


17


$-

$10000000

$20000000

$30000000

$40000000

$50000000

$60000000

$70000000

$80000000

$90000000

$100000000


Part 145 Fines in $


18


0

200000

400000

600000

800000

1000000

1200000

1400000

1600000


Part 135 Fines $



19














FAA Organization




Surveillance

Investigations
























FAA Organization




29

29


FAA Organization

FAA Directory

30






ARM Quality


AQS


AOV



Service AFS


AAM





AVS



AFS-400


AFS-800



AFS-100


AFS



AFS-300




FSDO Organization

Chart

CMO Organization

Chart



MSP FSDO

Contacts

Alaska CMO

Contacts




Organizations


You can always use


How do we get there






39

39








1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460


$-

$200000000

$400000000

$600000000

$800000000

$1000000000

$1200000000

$1400000000 Ja

n 2

00

7

Ap

r 2

00

7

Jul

20

07

Oct

20

07

Jan

20

08

Ap

r 2

00

8

Jul

20

08

Oct

20

08

Jan

20

09

Ap

r 2

00

9

Jul

20

09

Oct

20

09

Jan

20

10

Ap

r 2

01

0

Jul

20

10

Oct

20

10

Jan

20

11

Ap

r 2

01

1

Jul

20

11



15


0

50

100

150

200

250




16


0

5

10

15

20

25

30

35

40

2007 2008 2009 2010 2011

of Revocations


17


$-

$10000000

$20000000

$30000000

$40000000

$50000000

$60000000

$70000000

$80000000

$90000000

$100000000


Part 145 Fines in $


18


0

200000

400000

600000

800000

1000000

1200000

1400000

1600000


Part 135 Fines $



19














FAA Organization




Surveillance

Investigations
























FAA Organization




29

29


FAA Organization

FAA Directory

30






ARM Quality


AQS


AOV



Service AFS


AAM





AVS



AFS-400


AFS-800



AFS-100


AFS



AFS-300




FSDO Organization

Chart

CMO Organization

Chart



MSP FSDO

Contacts

Alaska CMO

Contacts




Organizations


You can always use


How do we get there






39

39








1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460


0

50

100

150

200

250




16


0

5

10

15

20

25

30

35

40

2007 2008 2009 2010 2011

of Revocations


17


$-

$10000000

$20000000

$30000000

$40000000

$50000000

$60000000

$70000000

$80000000

$90000000

$100000000


Part 145 Fines in $


18


0

200000

400000

600000

800000

1000000

1200000

1400000

1600000


Part 135 Fines $



19














FAA Organization




Surveillance

Investigations
























FAA Organization




29

29


FAA Organization

FAA Directory

30






ARM Quality


AQS


AOV



Service AFS


AAM





AVS



AFS-400


AFS-800



AFS-100


AFS



AFS-300




FSDO Organization

Chart

CMO Organization

Chart



MSP FSDO

Contacts

Alaska CMO

Contacts




Organizations


You can always use


How do we get there






39

39








1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460


0

5

10

15

20

25

30

35

40

2007 2008 2009 2010 2011

of Revocations


17


$-

$10000000

$20000000

$30000000

$40000000

$50000000

$60000000

$70000000

$80000000

$90000000

$100000000


Part 145 Fines in $


18


0

200000

400000

600000

800000

1000000

1200000

1400000

1600000


Part 135 Fines $



19














FAA Organization




Surveillance

Investigations
























FAA Organization




29

29


FAA Organization

FAA Directory

30






ARM Quality


AQS


AOV



Service AFS


AAM





AVS



AFS-400


AFS-800



AFS-100


AFS



AFS-300




FSDO Organization

Chart

CMO Organization

Chart



MSP FSDO

Contacts

Alaska CMO

Contacts




Organizations


You can always use


How do we get there






39

39








1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460


$-

$10000000

$20000000

$30000000

$40000000

$50000000

$60000000

$70000000

$80000000

$90000000

$100000000


Part 145 Fines in $


18


0

200000

400000

600000

800000

1000000

1200000

1400000

1600000


Part 135 Fines $



19














FAA Organization




Surveillance

Investigations
























FAA Organization




29

29


FAA Organization

FAA Directory

30






ARM Quality


AQS


AOV



Service AFS


AAM





AVS



AFS-400


AFS-800



AFS-100


AFS



AFS-300




FSDO Organization

Chart

CMO Organization

Chart



MSP FSDO

Contacts

Alaska CMO

Contacts




Organizations


You can always use


How do we get there






39

39








1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460


0

200000

400000

600000

800000

1000000

1200000

1400000

1600000


Part 135 Fines $



19














FAA Organization




Surveillance

Investigations
























FAA Organization




29

29


FAA Organization

FAA Directory

30






ARM Quality


AQS


AOV



Service AFS


AAM





AVS



AFS-400


AFS-800



AFS-100


AFS



AFS-300




FSDO Organization

Chart

CMO Organization

Chart



MSP FSDO

Contacts

Alaska CMO

Contacts




Organizations


You can always use


How do we get there






39

39








1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460














FAA Organization




Surveillance

Investigations
























FAA Organization




29

29


FAA Organization

FAA Directory

30






ARM Quality


AQS


AOV



Service AFS


AAM





AVS



AFS-400


AFS-800



AFS-100


AFS



AFS-300




FSDO Organization

Chart

CMO Organization

Chart



MSP FSDO

Contacts

Alaska CMO

Contacts




Organizations


You can always use


How do we get there






39

39








1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460









FAA Organization




Surveillance

Investigations
























FAA Organization




29

29


FAA Organization

FAA Directory

30






ARM Quality


AQS


AOV



Service AFS


AAM





AVS



AFS-400


AFS-800



AFS-100


AFS



AFS-300




FSDO Organization

Chart

CMO Organization

Chart



MSP FSDO

Contacts

Alaska CMO

Contacts




Organizations


You can always use


How do we get there






39

39








1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460




FAA Organization




Surveillance

Investigations
























FAA Organization




29

29


FAA Organization

FAA Directory

30






ARM Quality


AQS


AOV



Service AFS


AAM





AVS



AFS-400


AFS-800



AFS-100


AFS



AFS-300




FSDO Organization

Chart

CMO Organization

Chart



MSP FSDO

Contacts

Alaska CMO

Contacts




Organizations


You can always use


How do we get there






39

39








1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460




















FAA Organization




29

29


FAA Organization

FAA Directory

30






ARM Quality


AQS


AOV



Service AFS


AAM





AVS



AFS-400


AFS-800



AFS-100


AFS



AFS-300




FSDO Organization

Chart

CMO Organization

Chart



MSP FSDO

Contacts

Alaska CMO

Contacts




Organizations


You can always use


How do we get there






39

39








1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460











FAA Organization




29

29


FAA Organization

FAA Directory

30






ARM Quality


AQS


AOV



Service AFS


AAM





AVS



AFS-400


AFS-800



AFS-100


AFS



AFS-300




FSDO Organization

Chart

CMO Organization

Chart



MSP FSDO

Contacts

Alaska CMO

Contacts




Organizations


You can always use


How do we get there






39

39








1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460





FAA Organization




29

29


FAA Organization

FAA Directory

30






ARM Quality


AQS


AOV



Service AFS


AAM





AVS



AFS-400


AFS-800



AFS-100


AFS



AFS-300




FSDO Organization

Chart

CMO Organization

Chart



MSP FSDO

Contacts

Alaska CMO

Contacts




Organizations


You can always use


How do we get there






39

39








1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460


FAA Organization




29

29


FAA Organization

FAA Directory

30






ARM Quality


AQS


AOV



Service AFS


AAM





AVS



AFS-400


AFS-800



AFS-100


AFS



AFS-300




FSDO Organization

Chart

CMO Organization

Chart



MSP FSDO

Contacts

Alaska CMO

Contacts




Organizations


You can always use


How do we get there






39

39








1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460




29

29


FAA Organization

FAA Directory

30






ARM Quality


AQS


AOV



Service AFS


AAM





AVS



AFS-400


AFS-800



AFS-100


AFS



AFS-300




FSDO Organization

Chart

CMO Organization

Chart



MSP FSDO

Contacts

Alaska CMO

Contacts




Organizations


You can always use


How do we get there






39

39








1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460



29

29


FAA Organization

FAA Directory

30






ARM Quality


AQS


AOV



Service AFS


AAM





AVS



AFS-400


AFS-800



AFS-100


AFS



AFS-300




FSDO Organization

Chart

CMO Organization

Chart



MSP FSDO

Contacts

Alaska CMO

Contacts




Organizations


You can always use


How do we get there






39

39








1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460


29

29


FAA Organization

FAA Directory

30






ARM Quality


AQS


AOV



Service AFS


AAM





AVS



AFS-400


AFS-800



AFS-100


AFS



AFS-300




FSDO Organization

Chart

CMO Organization

Chart



MSP FSDO

Contacts

Alaska CMO

Contacts




Organizations


You can always use


How do we get there






39

39








1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460


FAA Organization

FAA Directory

30






ARM Quality


AQS


AOV



Service AFS


AAM





AVS



AFS-400


AFS-800



AFS-100


AFS



AFS-300




FSDO Organization

Chart

CMO Organization

Chart



MSP FSDO

Contacts

Alaska CMO

Contacts




Organizations


You can always use


How do we get there






39

39








1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460






ARM Quality


AQS


AOV



Service AFS


AAM





AVS



AFS-400


AFS-800



AFS-100


AFS



AFS-300




FSDO Organization

Chart

CMO Organization

Chart



MSP FSDO

Contacts

Alaska CMO

Contacts




Organizations


You can always use


How do we get there






39

39








1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460





ARM Quality


AQS


AOV



Service AFS


AAM





AVS



AFS-400


AFS-800



AFS-100


AFS



AFS-300




FSDO Organization

Chart

CMO Organization

Chart



MSP FSDO

Contacts

Alaska CMO

Contacts




Organizations


You can always use


How do we get there






39

39








1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460



ARM Quality


AQS


AOV



Service AFS


AAM





AVS



AFS-400


AFS-800



AFS-100


AFS



AFS-300




FSDO Organization

Chart

CMO Organization

Chart



MSP FSDO

Contacts

Alaska CMO

Contacts




Organizations


You can always use


How do we get there






39

39








1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460



AFS-400


AFS-800



AFS-100


AFS



AFS-300




FSDO Organization

Chart

CMO Organization

Chart



MSP FSDO

Contacts

Alaska CMO

Contacts




Organizations


You can always use


How do we get there






39

39








1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460



FSDO Organization

Chart

CMO Organization

Chart



MSP FSDO

Contacts

Alaska CMO

Contacts




Organizations


You can always use


How do we get there






39

39








1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460




Organizations


You can always use


How do we get there






39

39








1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460






39

39








1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460




39

39








1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460


39

39








1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460








1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460







1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460



1 Surveillance


1 Investigations







Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460


Wherersquos FSIMS


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460


Inspector Handbook

44


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460


FAA Order 89001

45



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460



Revision




Paragraph 1-5





Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460


Volume 1



Paragraph 1-156


Paragraph 1-176




Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460


Surveillance




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460




Inspection


Paragraphs

6-165 Introduction





Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460



Volume 6

50


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460


Volume 6



Paragraph 6-2871



14 CFR 121363


14 CFR 145205



Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460


Volume 6





D Inspector Conduct




Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460


Volume 10

Chapter 1 General







(FAA Order 89001)


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460


Volume 10


Section 1

Paragraph 10-393





Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460


Investigations



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460



56








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460








49 CFR 8302






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460






A BC








ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460






ROADMAPdoc





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460





Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460



Section 1 General








Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460



Volume 14



Paragraph 14-1



















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460

















Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460










Legal Comment




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460




9a General



Sample LOI







Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460






Record of Interview








3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460






3b Warning Notice








1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460




1 Introduction

a Purpose

b EDP Worksheet

2 Applying the EDP




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460




Volume 14



EDP worksheet





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460





a General


Responsibilities








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460








Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460



Volume 14


Section 1

Paragraph 14-158

SNAAP




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460




Responding to LOI



SOP ldquoBrdquo

SOP ldquoDrdquo







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460







Section 44702(b) 44709 44713b of 49 USC





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460





Manual must contain



14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460


14 CFR












Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460





Best Practice















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460















Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460













Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460










Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460








Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460



Public perception






Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460




Positive

Proactive

Preventative

Cooperative





Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460




Easy to work with

Positive attitude

Polite

Has ready smile

Listens to learn


Has firm handshake


Remembers names

Arrives early


84





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460





More likely












86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460








86







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460







87





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460





Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460



Who

Where from

Why here

What is agenda



89



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460



Who









90








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460








Take good notes




91


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460


More Who Items

HARD HEADED


Assign right people

Keep detailed log







92










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460










93



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460



Where from










Ask

94









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460









If answer is NO



95











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460











OPTIONS

96






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460






exceed them






today

96









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460









98



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460



Specific Reactions




99









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460









to-have




100




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460




101









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460









102







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460







sensitive




103











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460











104



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460



Not static plan


plans





within organization














Outcome




After the Course











301-941-1460














Outcome




After the Course











301-941-1460











Outcome




After the Course











301-941-1460








Outcome




After the Course











301-941-1460


Outcome




After the Course











301-941-1460


After the Course











301-941-1460








301-941-1460






301-941-1460




301-941-1460

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