Welcome…

Reduce, Reuse, Recycle…Increase revenues/profits by applying the same

principles to your service/knowledge based business

• A service/knowledge based business

• Reduce

• Reuse

• Recycle

• Q&A / Next Steps

A Service/Knowledge based business….

People, Processes, Tools…and Information

Know What & Know HowTime = Money

Intention

Time = Money

Focus

Focus….

Reduce….

• Pareto Principle – 80/20 Rule• Rule of thumb in business – 80% of Sales come from 20% of Clients

• Invest the time to identify and truly understand the 20% clients• How did they find you? Why do they keep coming back? • Use as the profile for an ideal client moving forward - Target

• Do important activities for important (20%) clients first 

• Stop dealing with problem or high maintenance clients• Most of the time they are the least profitable!• Even if profitable, is your time worth it?

• Focus on the core areas of you business.

• Fair exchange of Value for Money…Are you leaving money on the table?

Reuse…

Reuse….

• Analyze your business…• What is your unique value proposition?• What activities/offerings provide the greatest revenues/profits?

• Analyze your information assets…• What do you produce?• What do you produce that is complimentary/not core to your value

proposition?

• Packaged Services Offering

• If you can’t beat them…join them…. • Package it up and sell it as a standalone solution or online!

• Additional revenue stream• Lead Generation – First Touch & Need More…..• Allows focus on higher yielding services

Recycle….

• What is your client lifecycle?• Additional services• Packages Services

• Referral Program• Structured Program for your 20% clients• Do not give FREE services

• Complimentary Partnerships• Referral Fees• Packaged Services

Bringing it all together….

• Increasing revenues/profits/opportunities is not just about having to find new clients. Leverage what you already have….

• Focus on your current clients (ideal) to give you the answers….

• Use your information and information assets to allow you to uncover new opportunities and revenue streams

About Syntapa

• Originally founded in 1984

• Best of breed systems provider focused on integrated solutions to meet real business requirements

• Our solutions unify your people, processes, tools, and information to allow you to increase revenues, strengthen client relationships, and maximize profits through increased project and operational efficiencies

• Based upon client projects we have built repeatable solutions that reduce development costs and satisfy real business requirements

Demo

You can watch our online demonstrations anytime….

Overview of the Syntapa Unified Office including a demonstration:

http://vimeo.com/38507235

Recording of this webinar:

https://vimeo.com/66237724

Questions?

• On the web: www.syntapa.com

• By Phone: 613-591-7644 X222

• By email: rwhitcroft@syntapa.com

• Resources available from our website…

Thank You