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Critical issues concerning the recruitment and selection of participants for online qualitative research events
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Real Respondents in Real Respondents in the Virtual World:the Virtual World: the key to maintaining the quality, the key to maintaining the quality, in online qualitative researchin online qualitative research
Maya Middlemiss, Saros ResearchMaya Middlemiss, Saros Research
June 2010June 2010
www.saros-research-recruitment.comwww.saros-research-recruitment.com
The The opportunities….opportunities….
Geographical constraints Geographical constraints removed….removed….
Unite niche respondentsUnite niche respondents Hundreds of thousands of Hundreds of thousands of
potential respondents live potential respondents live nowhere near a research nowhere near a research viewing facilityviewing facility
Practical constraints Practical constraints removed…removed…
Weather and ‘Acts of God’Weather and ‘Acts of God’ No travel timeNo travel time Transport and traffic problems cannot Transport and traffic problems cannot
impact your fieldworkimpact your fieldwork
Respondent factors Respondent factors modified…modified…
Shyer, less-confident respondents may find Shyer, less-confident respondents may find it easier to participateit easier to participate
Housebound or disabled respondents, Housebound or disabled respondents, those with caring responsibilities not those with caring responsibilities not excludedexcluded
Second-language Second-language respondents can engagerespondents can engage Time-poor professionals Time-poor professionals can commitcan commit
The challenges…The challenges…
Respondent knowledge and Respondent knowledge and set upset up
Right apps make it easy,Right apps make it easy,
one-click accessone-click access Recruiter needs to be Recruiter needs to be
able to test with respondentsable to test with respondents Would technical requirements exclude Would technical requirements exclude
potential respondents?potential respondents? Browser and O/S agnostic platformBrowser and O/S agnostic platform
Respondent issues: Respondent issues: synchronous researchsynchronous research
Got the gear – webcams, headsets, etc?Got the gear – webcams, headsets, etc? Minimum reqs re bandwidth, connection?Minimum reqs re bandwidth, connection? If text-based, typing confidence, If text-based, typing confidence,
familiarity?familiarity? Test prior to session, ensure all can log-Test prior to session, ensure all can log-
in okin ok
Respondent issues: Respondent issues: Asynchronous researchAsynchronous research
Familiarity with bulletin-board Familiarity with bulletin-board functionality and practicefunctionality and practice
Chance to practice/testChance to practice/test Expectation of contributions and Expectation of contributions and
commitmentcommitment Retention of recruiter helps chase non-Retention of recruiter helps chase non-
contributorscontributors
Respondent identity Respondent identity validation… validation… who are you recruiting..?who are you recruiting..?
Offline….Offline….
Bill SmithBill SmithLuton, commutes to Luton, commutes to
WatfordWatford49 yr old Locksmith49 yr old LocksmithSingle Dad to sons 11 + 8Single Dad to sons 11 + 8Likes: chicken madras, Likes: chicken madras,
biking, Radiohead, ice-biking, Radiohead, ice-hockey, photography hockey, photography
Online….Online….
How to check…?How to check…?
Apply the same standards to online as Apply the same standards to online as offline recruitingoffline recruiting
Detailed screening and telephone Detailed screening and telephone interviewinginterviewing
Checkable detailsCheckable details
… … bottom line….bottom line….
When it comes to respondents, the same When it comes to respondents, the same rules apply off and online: You need rules apply off and online: You need
people who are who they say they are, in people who are who they say they are, in the right place at the right time, ready to the right place at the right time, ready to engage successfully with whatever the engage successfully with whatever the
research requires them to do.research requires them to do.
www.saros-research-recruitment.comwww.saros-research-recruitment.com