Re-Imagining Performance Management: Yesterday’s Administrative Burden Now Drives Hard Business Outcomes

Re-Imagining Performance Management

Atlanta, GA, May 27-29, 2014

Presentation exclusively for:

TLNT.com High Performance Management Summit

[email protected] @KenHRInnovator

Company Info• Founded in 1871

• Family owned & operated

• $3.5 bln global organization

• 19,300 dedicated associates in 443 offices in 157 countries

• F.A.M.I.L.Y. Corporate DNA

• Full Service Logistics Provider


Customer References


http://www.kimball.com/Index.aspx

Turbulence & Change

• VUCA World

• Expectations & Change

• Need for EE Performance

• EE Challenges

• Talent Age


Poll – Given the Realities of the “New Normal”, How Would You Rate the Effectiveness of Your Current Performance Management Process?

1. Highly Effective

2. Somewhat Effective

3. Somewhat Ineffective

4. Highly Ineffective



Performance Management Misconception Competency Based, Compensation-Tied, Bi-Annual or Annual Performance

Appraisals + Discussion Most Effective Strategy for Driving Employee

Performance & Engagement

Performance Management Reality

• 75%+ Feel Standard Performance Appraisal Process

Ineffective (Bersin by Deloitte, CEB, i4cp)

• Conflicting Messages, Burdensome Process


Leading Change / Driving Results


http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=sYt4rJic4OWwXM&tbnid=XeKqPV0tmjoxyM:&ved=0CAUQjRw&url=http://exhaustpipedreams.blogspot.com/2012_08_01_archive.html&ei=7T9oUsDbNcrD4APIxoDADA&bvm=bv.55123115,d.b2I&psig=AFQjCNGOP2LywLnt5EWAy0CjWwlzJ_DU9Q&ust=1382650184731127

Reimagining Performance Management

Study by Deloitte, 2014


http://www.google.com/url?sa=i&source=images&cd=&cad=rja&docid=0t0Zee1kM2gUqM&tbnid=UiA4O-dnexz3YM:&ved=0CAgQjRwwAA&url=http://www.usekahuna.com/&ei=nMd-UvqZAYbKsQSIv4GYBA&psig=AFQjCNEN3rvwsL-17HI-RXwKgkFEtr1L9g&ust=1384126748077468

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=7RsJXKOuYb4nVM&tbnid=LTsPNOmBoL1qMM:&ved=0CAUQjRw&url=http://easyonhold.com/blog/fortune-100-companies-choose-easy-on-hold/&ei=2Md-UqjQKoawsATbiIHACQ&psig=AFQjCNGunljx4bMx3pZUCBv964U2IVgeSg&ust=1384126805465620

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=Ud8Z6E8m73bpZM&tbnid=GIeHtDno4VNGiM:&ved=0CAUQjRw&url=http://www.warroominc.com/top-10-video-marketing-blogs/&ei=CMh-UvTuLILMsQSQsICYDg&psig=AFQjCNHBXlv1LiOELrL_CrmGETc6-wN2bw&ust=1384126850127142

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=fFF0sQGWdVF9JM&tbnid=Zs9abt3qSuSqrM:&ved=0CAUQjRw&url=http://www.greenbacktaxservices.com/blog/wall-street-journal-article-asks-if-undisclosed-offshore-accounts-worth-savings-on-your-expatriate-tax-return/&ei=eMh-UoKBLovJsQTe0YKoCg&psig=AFQjCNEFjrle81NON3fVI8yucBFXzmQvHQ&ust=1384126961292941

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=KVcapitOqSiwlM&tbnid=-Yl3JBvLYDP0VM:&ved=0CAUQjRw&url=http://www-stat.wharton.upenn.edu/~lbrown/&ei=18h-UoOUI_jfsATe0YCIBA&psig=AFQjCNEXC3omWiOed_2Q64huYcpAwZsXoQ&ust=1384127052768544

Building the Business Case


SUBLIME Leadership™

sub·lime Adj.

1. elevated or lofty.

2. supreme or outstanding; made higher, nobler, purer.

3. complete; absolute; utter.

“Whereas the beautiful is limited, the sublime is limitless …” – Immanuel Kant


SUBLIME Leadership ™

S – Strategic & Simple

U – Easy to Use & Understand

B – Business Relevant

L – Leader-Led

I – Integrated

ME – Meaningful (Execution)


SUBLIME Performance Management“Necessary Burden” “Strategic, Value-Add, Developmental”

PM as Compliance Exercise PM as Developmental & Strategic58 Competencies 10 Competencies

Complex Training & Conducting Easy, Intuitive ProcessHR-Driven Process HR-Supported Business Process

0 Professional/Job-Specific Skills 3-5 Professional/Job-Specific SkillsCountry Visibility Global Visibility

HR Led / “Ideally Every 2-3 Years” Leader Led / “Ideally Every 6 Months”Basis for Comp Adjustment Basis for Talent Assessment/Programs

PA not Integrated, System Supported PA Fully Integrated, System SupportedNo Inclusion of Goal Agreements in PA Goal Agreements Included in PA

Manual Link (at best) to PDP Integrated PDP w/ Follow-Up Completion Avg. 5 months Completion Avg. 1 month

“Competing Priorities” / Confusion Clear Expectations / Alignment


Summary, Actions, Q&A

• VUCA World = New Talent, Performance, & Leadership Challenges

• Assess if Current PM System Effective

• Discuss, Analyse, Build Business Case

• Apply SUBLIME Framework

• Reimagine PM Reimagine Possibilities
