DEALER WEEKLY -- 'Armageddon' In Store for Detroit?; ADP's Paglia on Managing Leads Tuesday, September 25, 2007 LATE & BREAKING NEWS LITHIA WILL SWITCH TO NO-HAGGLE: Lithia Motors Inc. will switch to no-haggle vehicle pricing at its more than 100 dealerships within three years, CEO Sid DeBoer says. The public retailer calls its program "Assured Cars and Trucks." In its first phase, Lithia sets maximum prices for new vehicles - generally less than automakers' sticker prices - that leave little room for negotiation. The pricing policy also covers used vehicles. Automotive News, September 24, 2007 Recent Related Digests: ● Lithia Motors Will Launch Separate Used-Car Chain WILHITE RESIGNS FROM HYUNDAI: Steve Wilhite has resigned as chief operating officer of Hyundai Motor America after a little over a year at the automaker....Mr. Wilhite's resignation comes just days before Hyundai's annual national dealer meeting in San Diego this Thursday...Mr. Wilhite's tenure at Hyundai has been rocky; speculation about his departure has been buzzing on the grapevine for months. AdAge.com, September 24, 2007 Recent Related Digests: ● Hyundai Seeks to Shed 'Value' Image in New Campaign Videos & Voices of Significance This Week http://www.automotivedigest.com/DealerMgmtWeekly.html (1 of 16)9/27/2007 5:30:26 PM
1. DEALER WEEKLY -- 'Armageddon' In Store for Detroit?; ADP's
Paglia on Managing Leads Tuesday, September 25, 2007 LATE &
BREAKING NEWSLITHIA WILL SWITCH TO NO-HAGGLE: Lithia Motors Inc.
will switch to no-haggle vehicle pricing at its more than 100
dealerships within three years, CEO Sid DeBoer says. The public
retailer calls its program "Assured Cars and Trucks." In its first
phase, Lithia sets maximum prices for new vehicles - generally less
than automakers' sticker prices - that leave little room for
negotiation. The pricing policy also covers used vehicles.
Automotive News, September 24, 2007 Recent Related Digests:q Lithia
Motors Will Launch Separate Used-Car Chain WILHITE RESIGNS FROM
HYUNDAI: Steve Wilhite has resigned as chief operating officer of
Hyundai Motor America after a little over a year at the
automaker....Mr. Wilhite's resignation comes just days before
Hyundai's annual national dealer meeting in San Diego this
Thursday...Mr. Wilhite's tenure at Hyundai has been rocky;
speculation about his departure has been buzzing on the grapevine
for months. AdAge.com, September 24, 2007 Recent Related Digests:q
Hyundai Seeks to Shed 'Value' Image in New Campaign Videos &
Voices of Significance This Week
http://www.automotivedigest.com/DealerMgmtWeekly.html (1 of
16)9/27/2007 5:30:26 PM
2. DEALER WEEKLY -- 'Armageddon' In Store for Detroit?; ADP's
Paglia on Managing Leads Ralph Paglia ADP Dealer ServicesChallenges
and opportunities facing ADP Dealer
Services=========================================Advertisement=========================================
This Week: Ralph Paglia Ralph Paglia joined the ADP Dealer Services
Division, headquartered in Hoffman Estates, IL, as their Director
of Digital Marketing responsible for OEM and National Accounts in
March, 2007. He is focused on developing ADP's Digital Marketing
growth opportunities with car companies and enterprise level dealer
organizations. Prior to joining ADP, Ralph served as OEM
Partnership Executive for the Reynolds and Reynolds Company of
Dayton, OH.Ralph Paglia Director Digital Marketing1. When
responding to an Internet sales lead, which comes first, ADP Dealer
Services an e-mail or a phone [email protected] email
response that provides the information requested by the customer is
a non-negotiable aspect of successfully responding to Internet
leads because it is what the consumer expects, and usually what
they have been promised by the web site where they submitted their
inquiry. However, immediately following that initial email, your
most successful approach is to get the customer on the phone as
soon as possible. The quick e-mail providing fast and written
answers to the customer's questions can help you start to establish
some rapport on the phone. 2. How do you handle a known subprime
customer versus a customer with good credit or someone you can't
identify?Where prime credit customers will get what they want,
subprime customers need flexibility to switch to a different
vehicle. The subprime
http://www.automotivedigest.com/DealerMgmtWeekly.html (2 of
16)9/27/2007 5:30:26 PM
3. DEALER WEEKLY -- 'Armageddon' In Store for Detroit?; ADP's
Paglia on Managing Leadsbuyer can come in looking for a truck and
drive out in an economy car.If you don't know the customer's credit
background, there are usually some quick giveaways. The customer
could mention that they currently have a high interest rate on
their existing note. The primary objective of making a connection
with a prospective customer is to establish some level of positive
rapport. One of the biggest mistakes most sales professionals make
is getting into discussions around credit background before the
customer has been to the dealership. 3. How do you handle your own
dealership's Internet leads versus third party leads?With a
dealership lead, the customer has indicated a certain level of
acceptance and a willingness to do business with that dealership,
or you would never have obtained the lead. It's only natural your
own leads will close at a higher rate.One of the best practices
with third party leads is to invite them to your web site. But do
it quickly. Keep in mind those third party leads are probably going
to several dealers at once. You're competing with other stores.
It's like a horse race. The gun goes off and the fastest horse to
the finish line wins. Time is super critical.With leads from your
own web sites, you still have the burden of responding quickly, but
there's a little more leeway, a little less work to do. You don't
have to spend as much time convincing them your dealership is a
good place to do business; they've already indicated that they are
willing to do business with your store. 4. Are there differences in
best practices between new vehicle shoppers and used vehicle
shoppers?With a used car shopper, you're going to get into a lot
more phone and physical running-around work than Internet work. New
car shoppers will look more to the Internet. A used car shopper is
looking for a specific vehicle online, and if the car that
generated the lead is no longer available, then you need to tell
them it's under contract, but that you have a number of other
vehicles very similar to it. A new car buyer isn't as concerned
with supply because he or she knows that the manufacturer will
always make more, or your store can locate the vehicle they
want.Compared to used car leads, whether or not you are successful
in making a sale to a new car lead seems to depend a lot more on
how you treat the customer than whether or not you have it in
stock, or even the exact pricing specifics. Convenience is a very
big factor in successfully handling new car leads. If the customer
can get the deal done by phone and email and then come pick up
their car in less than an hour, you'll get great CSI scores.
=========================================Advertisement=========================================
http://www.automotivedigest.com/DealerMgmtWeekly.html (3 of
16)9/27/2007 5:30:26 PM
4. DEALER WEEKLY -- 'Armageddon' In Store for Detroit?; ADP's
Paglia on Managing Leads Online shopping isn't about clicking. It's
about closing.Online lead providers love to talk about how much
traffic they generate. They're less eager to talk about how many
sales they generate.Except AutoUSA. We consistently deliver the
industry's top lead-to-close ratio. Click here to find out why.
SIGNIFICANT NEWS News digested 09/17/2007 -- 09/21/2007 1)
Analysts: Auto Sector Recession 'Armageddon' for Detroit2) JD
Power: Large Pickup Market Share Hits 20-Month High3) Jim Press
Aims To Increase Market Share While Shrinking Dealer Body4) US
Health Agency Retracts Advice to Employees to Purchase Foreign
Cars5) Megadealer Penske Boosts Profits with Foreign Franchises6)
AutoUSA Initiative Results in High New-Car Closing Rate7)
Automakers, Consumers Moving Towards Crossovers8) Hybrid Sales Jump
49% This Year9) GM Offering Zero Percent Interest to Move Out 2007
Models10)Another Marketing Exec Leaving VW11)Francisco Codina
Leaving Ford12)JD Power Answers the Question: What Do Women Want?
=========================================Advertisement=========================================
http://www.automotivedigest.com/DealerMgmtWeekly.html (4 of
16)9/27/2007 5:30:26 PM
5. DEALER WEEKLY -- 'Armageddon' In Store for Detroit?; ADP's
Paglia on Managing LeadsDEPARTMENTS Industry Conferences Coming
UpPress Releases Worthy of ReadPeople Going PlacesWhat Industry
Leaders are Saying"Elite Wheels" Vehicle Reviews
=========================================Advertisement=========================================
Industry Conferences Coming Up23rd Annual Clean Air Conference
Breckenridge, Colorado, September 24 - September 27, 2007
International Trucking ShowLos Angeles, CA, September 28 -
September 30, 2007Visit Calendar of Industry Events for More
Information on These Events
http://www.automotivedigest.com/calendar.asp?mod=calendar Return to
top
=========================================Advertisement=========================================
Press Releases Worthy of Read
http://www.automotivedigest.com/DealerMgmtWeekly.html (5 of
16)9/27/2007 5:30:26 PM
6. DEALER WEEKLY -- 'Armageddon' In Store for Detroit?; ADP's
Paglia on Managing LeadsThis Week's FEATURED Industry Press
ReleasesAuto Dealer Traffic Certified as Google AdWords Company For
ThirdYear (9/19/2007)AutoTrader.com Ranks Highest In Overall
Satisfaction Among Both New andUsed-Vehicle Services in J.D. Power
and Associates Study (9/21/2007) Compli and Hudson Cook LLC Form
Alliance to Provide Expert ComplianceContent to U.S. Auto
Dealerships (9/20/2007) DataScan Field Services Contracts with
Chrysler Financial for Off-LeaseInspections (9/17/2007) Georgia
Auto Dealership Increases Internet Car Sales with Dealerskins
WebSolutions (9/18/2007)Click here for more Industry Press
Releases!
=========================================Advertisement=========================================
People Going PlacesWHO: Francisco Codina WHERE: Ford Motor Company
WHAT:Francisco Codina, Ford Motor Co's US sales chief, is retiring
on November 1. Codina, 55, has been group vice president of North
American marketing, sales and service since early 2006. He joined
Ford in 1977. His career included being head of the customer
service division, general marketing manager for Ford division and
president of Ford of Argentina. Ford has not named a replacement,
but says it will begin a search immediately.READ ABOUT MORE
PEOPLE!=========================================Advertisement=========================================
What Industry Leaders are Saying
http://www.automotivedigest.com/DealerMgmtWeekly.html (6 of
16)9/27/2007 5:30:26 PM
7. DEALER WEEKLY -- 'Armageddon' In Store for Detroit?; ADP's
Paglia on Managing Leads Analysts: Auto Sector Recession
'Armageddon' for Detroit:q "I'm predicting that we will be in a
recession around the end of this year. Quite honestly, that would
be an Armageddon type of scenario." -- Erich Merkle, director of
automotive forecasting, IRM Incq "The Detroit 3 are struggling
enough right now on what we forecast is a 16 million light-vehicle
year for 2007." -- Ephraim Levy, analyst, Standard & Poor's
Equity ResearchSourced From: Automotive News, September 17, 2007,
page 1Return to top
=========================================Advertisement=========================================
Elite Wheels Vehicle Reviews Mazda6 Upgraded Inside and Out for
2007 Return to top
=========================================Advertisement=========================================
1) Analysts: Auto Sector Recession 'Armageddon' for Detroit
http://www.automotivedigest.com/DealerMgmtWeekly.html (7 of
16)9/27/2007 5:30:26 PM
8. DEALER WEEKLY -- 'Armageddon' In Store for Detroit?; ADP's
Paglia on Managing Leads Situation q These are not happy days for
Detroit 3: sales down 7.9% in 2007, car salesdeclined 13.5%q Market
share for GM, Ford, Chrysler continues slide, down almost
3percentage points in 1st 8 months of 2007q US automakers have been
bleeding market share for years in a robust marketq New-vehicle
sales in US haven't dipped below 16M since 1998q Car-truck sales
trailed 2006 in 6 of 8 months in 2007; sales have been downfor 3
months in a rowq Even Toyota suffered sales declines in July and
Aug Significant PointsqSome analysts see signs of an auto recession
qHas not been full-fledged auto recession since early 1990s qLast 8
years (1999-2006) have been best in history of US auto industry
qDetroit 3 have lost 18.5 points of market share; fallen from 69.8%
in 1998 qIn 1998, Detroit 3 sold 10.9M new cars and light trucks;
in 2006 they sold 8.9M qIf market dropped to 14M, the Detroit 3
would be looking at annual sales of 7MRead QuotesClick Here for
Full Digest and Source
Article:qhttp://www.automotivedigest.com/view_art.asp?articlesID=23128
Sourced From: Automotive News, September 17, 2007, page 1Return to
top
=========================================Advertisement=========================================
2) JD Power: Large Pickup Market Share Hits 20-Month High
http://www.automotivedigest.com/DealerMgmtWeekly.html (8 of
16)9/27/2007 5:30:26 PM
9. DEALER WEEKLY -- 'Armageddon' In Store for Detroit?; ADP's
Paglia on Managing Leads Situation q Large pickup market share has
hit 20-month high of 14.9%, says JDPower reportq And net prices for
large pickups being driven closer together by intensecompetitionq
Incentive spending on large pickups was $4.5K on average in
August,playing a key role in driving salesq Incentives haven't been
that high for large pickups since July 2006 Significant
PointsqPrice gap for the 7 large pickups narrowed from $4.8K in Jan
to $3.4K in August qLoyalty ratings among large pickup owners hit
74.2% in August qThat's 2nd-highest it's been in past 20
monthsClick Here for Full Digest and Source
Article:qhttp://www.automotivedigest.com/view_art.asp?articlesID=23098
Sourced From: J. D. Power and Associates, September 19, 2007Return
to top
=========================================Advertisement=========================================
3) Jim Press Aims To Increase Market Share While Shrinking Dealer
BodySituation q Jim Press made surprise career move to join
Chrysler LLC; said time was right forjob changeq New job as vice
chairman/president gives him opportunity to apply lessonslearned at
Toyotaq Chrysler in midst of turnaround; lost $680M in 2006 and $2B
in 1st quarter of2007 Jim Pressq Cerberus Capital Management LP
bought 80.1% stake in Chrysler in Augustq Number of Chrysler
dealers may have to be reduced to strengthen network Significant
PointsqMr Press expects Chrysler and other US automakers to re-gain
market share qChrysler's effort to shrink dealer base would
continue qCompelled by Cerberus's offer to help rebuild American
icon http://www.automotivedigest.com/DealerMgmtWeekly.html (9 of
16)9/27/2007 5:30:26 PM
10. DEALER WEEKLY -- 'Armageddon' In Store for Detroit?; ADP's
Paglia on Managing LeadsqChrysler hadn't made responses necessary
to keep retail organization profitable qCerberus making moves to
build top-notch management teamRead QuotesClick Here for Full
Digest and Source
Article:qhttp://www.automotivedigest.com/view_art.asp?articlesID=23097
Sourced From: Detroit News; The Wall Street Journal, September 21,
2007Return to top
=========================================Advertisement=========================================
4) US Health Agency Retracts Advice to Employees to Purchase
Foreign CarsSituation q Under mounting pressure, US Department of
Health and Human Services issuedapology for advising 67K employees
to purchase Japanese or S Korean carsq Move shows that Detroit 3
still have some clout, despite recent political defeatsq Including
tighter fuel economy rules recently passed by Senateq Department
e-newsletter advised buying Toyota, Honda, or Nissan over
Chevy,Ford, or Dodge to cut back on fuel costsMichael Leavittq
Michigan's 15 House Representatives all complained to Health and
HumanServices Secretary Mike Leavitt Significant
PointsqE-newsletter listed top 12 "green" cars, according to
American Council for an Energy EfficientEconomy qAll 12 models were
Japanese or S Korean qList included Toyota Prius and Yaris, Honda
Fit and Hyundai Accent qAs well as hybrid versions of Nissan
Altima, Honda Civic, Toyota CamryClick Here for Full Digest and
Source
Article:qhttp://www.automotivedigest.com/view_art.asp?articlesID=23113
Sourced From: Financial Times; Detroit News September 21,
2007Return to top
http://www.automotivedigest.com/DealerMgmtWeekly.html (10 of
16)9/27/2007 5:30:26 PM
11. DEALER WEEKLY -- 'Armageddon' In Store for Detroit?; ADP's
Paglia on Managing Leads 5) Megadealer Penske Boosts Profits with
Foreign FranchisesSituation q US-made autos have declined in sales
volume over the past several yearsq Penske Automotive Group began
buying foreign franchises several years agoq Now PAG is expanding
its overseas franchises, totalling 145 in UK, Germanyq JP Morgan
analyst Ed Yruma: PAG focus on import brands largely overlookedby
othersq PAG won sole right to distribute Smart cars in US due
partly to globaloutreach Significant PointsqAnalysts see Penske as
1 dealer capable of bringing global market to the US qLuxury autos,
imports make up 95% of Bloomfield Hills, MI-based megadealer
qDiversification has helped Penske weather sales decline in N
American market qTotal US sales fell 2.8% in Aug, to 11M, lowest
year-to-date total since 1998 qNew-car sales up 2.2% in UK, where
90% of PAG's non-US sales are concentratedRead QuotesClick Here for
Full Digest and Source
Article:qhttp://www.automotivedigest.com/view_art.asp?articlesID=23126
Sourced From: Detroit News, September 17, 2007Return to top 6)
AutoUSA Initiative Results in High New-Car Closing RateSituation q
Kain Automotive, training/consulting group, ran 6-month study of
leadprovidersq Kain found that among 80 dealers, Jan-June, AutoUSA
close rate at 11.61%q 2nd-closest to AutoUSA is Autobytel, about 3%
behind, both way ahead ofthe restq AutoNation pleased by close rate
through AutoUSA, 20% higher than otherproviders Significant
PointsqHigh AutoUSA close rate attributed to close partnerships w/
top websites qTop-rated websites include Edmunds.com, Kelley Blue
Book, MSN and Yahoo! qAutoUSA increased capital expenditures, hired
top-notch employees to reach goals qAutoUSA employees hired for
technical expertise and customer-oriented focus
http://www.automotivedigest.com/DealerMgmtWeekly.html (11 of
16)9/27/2007 5:30:26 PM
12. DEALER WEEKLY -- 'Armageddon' In Store for Detroit?; ADP's
Paglia on Managing LeadsRead QuotesClick Here for Full Digest and
Source
Article:qhttp://www.automotivedigest.com/view_art.asp?articlesID=23117
Sourced From: AutoUSA Press Release, September 17, 2007 Return to
top 7) Automakers, Consumers Moving Towards CrossoversSituation q
More consumers reject minivans, truck-based SUVsq Looking at
crossover utility vehiclesq They're like an SUV but built on car
chassis for smoother ride 2008 Ford Taurus Xq Crossover sales also
impacting minivansq Ford, GM no longer selling minivansq Chrysler
hopes innovation holds its minivan customers Significant
PointsqCrossovers outsold truck-based SUVs for 1st time last year;
2.4M total units qMore than 50 models are now on market; could be
80 in 2 years qCrossovers range from small 4-passenger to models
that seat 8 qDetroit automakers hope to recapture customers who
abandoned SUVs qDetroit's market share under 50% for 1st time ever
qFord crossover sales up 44% this yearRead QuotesClick Here for
Full Digest and Source
Article:qhttp://www.automotivedigest.com/view_art.asp?articlesID=23109
Sourced From: AP via MSNBC, September 21, 2007Return to top 8)
Hybrid Sales Jump 49% This Year
http://www.automotivedigest.com/DealerMgmtWeekly.html (12 of
16)9/27/2007 5:30:26 PM
13. DEALER WEEKLY -- 'Armageddon' In Store for Detroit?; ADP's
Paglia on Managing Leads Situation q Sales of hybrid vehicles up
49% so far in 2007q Midwest region leading charge; sales there up
47% Significant PointsqOK leads all states w/ 143% jump in hybrid
sales qRL Polk says 215,997 new hybrid vehicles registered in 2007
qToyota Prius and Camry Hybrid most popular models qHI only state
to register decline in hybrid sales qElsewhere, West region up 52%,
Northeast up 49%, South up 42% qAnalysts say hybrid sales likely to
surpass 300K units this yearRead QuotesClick Here for Full Digest
and Source
Article:qhttp://www.automotivedigest.com/view_art.asp?articlesID=23129
Sourced From: AP via Detroit News, September 18, 2007Return to top
9) GM Offering Zero Percent Interest to Move Out 2007
ModelsSituation q GM giving zero-interest loans of up to 5 years on
some 2007 Chevy Silveradoand GMC Sierra large pickups to clear them
outq Program designed for GM to "continue its sales momentum" and
clear 2007models from lotsq Program also offering $1K discounts on
models including 2007 Chevy Impalaand Saturn Ion sedans, GMC Yukon
SUVsq Leihmann Brothers analyst Brian Johnson says GM will be
challenged to clearout light trucks Significant Pointsq$1K discount
also being given on 2008 Buick Lucerne and Pontiac G6 models qChevy
Silverado saw 2.2% sales decline this year through Aug qGMC Sierra
saw 2.4% sales decline through Aug 2007 qLarge pickups represent
about 25% of GM's US salesRead QuotesClick Here for Full Digest and
Source Article:
http://www.automotivedigest.com/DealerMgmtWeekly.html (13 of
16)9/27/2007 5:30:26 PM
14. DEALER WEEKLY -- 'Armageddon' In Store for Detroit?; ADP's
Paglia on Managing
Leadsqhttp://www.automotivedigest.com/view_art.asp?articlesID=23131
Sourced From: Detroit News, September 21, 2007Return to top 10)
Another Marketing Exec Leaving VWSituation q David Goggins has left
position as director of product marketing and strategy atVW after
14 monthsq Kerri Martin, former director of brand innovation, and
Karen Marderosian, formerdirector of marketing and brand
experience, also left VW this yearq Goggins is going back to
Bentley, where he had been marketing chief until July2006 David
Gogginsq VW sources say marketing dept is being overhauled as
company moves to Virginiafrom Detroitq And few of current marketing
team will be asked to move along w/ company Significant
PointsqMartin brought on ad agency Crispin Porter during her tenure
q9 key employees have left VW in past 18 months qThis year VW has
seen stalling sales due to lack of new productRead QuotesClick Here
for Full Digest and Source
Article:qhttp://www.automotivedigest.com/view_art.asp?articlesID=23130
Sourced From: ADWEEK, September 21, 2007Return to top 11) Francisco
Codina Leaving Ford
http://www.automotivedigest.com/DealerMgmtWeekly.html (14 of
16)9/27/2007 5:30:26 PM
15. DEALER WEEKLY -- 'Armageddon' In Store for Detroit?; ADP's
Paglia on Managing Leads Situation q Francisco Codina, group VP of
marketing, sales, and service leaving Ford onNov 1 after 30 yearsq
Ford president of the Americas Mark Fields gave Codina credit for
starting tostabilize retail market shareq Even though company has
missed key retail share objectives in past severalmonths Francisco
Codinaq Shoring up consumer sales critical to Ford's ability to
stop losing money, limitjob cutsq But all of Detroit 3 still having
trouble convincing consumers to buy theirproducts Significant
PointsqRumors have spread throughout Ford for months that Codina
would be leaving qFord currently has 44K N American job cuts
underway qFord's retail market share fell to 12.5% in July, after
hovering around 13% qIf Ford hires a new CMO to replace Codina, it
will have 41 corporate officers qDown from 53 corporate officers
when turnaround plan was announced in Jan 2006Read QuotesClick Here
for Full Digest and Source
Article:qhttp://www.automotivedigest.com/view_art.asp?articlesID=23096
Sourced From: Detroit Free Press; Detroit News, September 21, 2007;
AdAge, September 21, 2007Return to top 12) JD Power Answers the
Question: What Do Women Want?Situation q Luxury car w/ highest male
ownership is Audi RS4; w/ highest femaleownership is Volvo S40q
Women's top 10: sensible, entry-level cars, small SUVs; stress
safety, 2008 Volvo S40quality, reliability, valueq Volvo brand
dominated top 10 w/ 3 winners; #1 luxury brand for femaleownership
overallq Most popular, w/ 58.3% of all female buyers, was VW's New
Beetleq Including non-luxury brands, Suzuki was # 1 brand purchased
by womenthis yearq JD Power's Power Information Network's survey of
cars w/ highestpercentage of female ownership Significant
Pointshttp://www.automotivedigest.com/DealerMgmtWeekly.html (15 of
16)9/27/2007 5:30:26 PM
16. DEALER WEEKLY -- 'Armageddon' In Store for Detroit?; ADP's
Paglia on Managing Leads q Men more likely to buy cars w/ their
heart; women w/ their head q Volvo popularity doesn't translate to
sales: S40 sale down about 17% YTD q BMW 3 Series sales up about
25%; not on PIN's top 10 list of women's favorites q Including
non-luxury brands, women bought 37.3% of new vehicles in 2007 thru
Aug q Most popular luxury list purchased by women are entry level
for their respective brandsRead QuotesClick Here for Full Digest
and Source Article:q
http://www.automotivedigest.com/view_art.asp?articlesID=23110
Sourced From: Business Week, September 20, 2007Return to top To
advertise in Dealer Management Weekly, Click Here or email
[email protected] Unsubscribe go to
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17. Automotive news - From AutomotiveDigest.com
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18. Automotive news - From AutomotiveDigest.com
http://www.automotivedigest.com/ (2 of 2)9/27/2007 5:30:33 PM
19. Automotive news - From AutomotiveDigest.com Tips q Write
Phone Scripts that Seal the Deal. Cars.com q Make It Personal:
Communication is Key. Cars.com q To BDC or Not to BDC?: Staffing
strategies that drive online sales success.Robert Harkins Cars.com
AON, Resource q Stop the Turnover: Seven Basic Reasons Salespersons
Fail Automotive Automotive Profit Builders, Inc. (Compliance): q It
is about an Automotive Sales Process... Not Just the Right Skill
Set JRC Training Solutions "Do not try to reach 100% of your
service q Not Closing Slam Dunk Sales? Make Sure it is not a
Ticking Bomb that contract penetration by Blows you out of the
Salepacking payments, not Bob Janetreporting cash dealsover
$10,000, anddoing any thing that looks at least bit illegal Tools
in selling extendedservice contracts."www.aonwarranty.com Dave
Robertson President, Assn of F&I
http://www.automotivedigest.com/tips_and_tools.asp (1 of
3)9/27/2007 5:30:34 PM
20. Automotive news - From AutomotiveDigest.com Professionals:
q Give Every Lead Its Due: Perception, Process and Persistence
Drive theDave Robertson Sale. "Don't use the wordPresident, Assn of
F&I Cars.com'best' when discussing aProfessionals:finance
charge." q Emails that Sell Cars: Templates Save Time,
Personalization Saves the Sale."Do give new and usedCars.com
www.afip.comvehicle customersq Equally Equipped: Small Town Dealers
Find Competitive Boost with Cassie Broemmerample time to review
Online Advertising.Director of Marketing,loan documents
beforeCars.com Van Tuyl Automotive:signing and definitely q
Combating Low Grosses: Use Warranties & Service Contracts As a
Salesbefore leaving the Tool"Don't let Internet Salesdealership"
people cherry pick Bob Janet leads that come into
thewww.afip.com/home. q Make More Money: Sell and Service More Cars
to Women! dealership. A lead is aaspAWARE for Women lead is a
lead."Mike Johnson q New Tool for the Web Savvy: How (and WHY) to
Implement BehavioralOwner,
AntelopeTargetingvanenterprises.comValley Ford: Jumpstart
Automotive Media "Do encourage yoursales team in inquireinto the
tastes, lifestyle,Got a Tip or a Tool for Dealer Management? Send
us your great ideas.and driving habits ofprospects andcustomers to
be sure Name:you get the right car forEmail: Submit your ideas and
we'll post themthe right customer." on this page.
Dealership:www.avford.comHugh Roberts My Tip orRawls Group: Tool:
"Do practice selfcontrol when you are Send Tip or ToolClear
Formdealing with a memberof a family owneddealership. Back offand
give the kid somespace. And avoid
http://www.automotivedigest.com/tips_and_tools.asp (2 of
3)9/27/2007 5:30:34 PM
21. Automotive news - From AutomotiveDigest.com
parent-childcomparisonsparticularly if you havea dominate
personality.The kids are going todo things differentlyand may be
just ascompetent as theirparents." www.rawlsgroup.com2007
Automotive Information Network, Inc. All rightsreserved.Privacy
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Password? Send us your emailaddress, and well send you your
password. E-mail:Submit 2007 Automotive Information Network, Inc.
All rights reserved. Privacy PolicyRegister for a FREE login
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5:30:36 PM
23. The Warranty Group, Premier Provider of Extended Product
Service Plans q HOME q PRODUCTS q SERVICES q COMPANY q
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24. The Warranty Group, Premier Provider of Extended Product
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25. The Warranty Group, Premier Provider of Extended Product
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26.
http://www.chrome.com/landingpages/construct_banner_DMW_Sept18.do
Chrome Construct The Vehicle Research, Configuration and
ComparisonTool for Automotive Website Development. LEARN
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developmentdevelopment time, deliver the most accurate and
up-to-date vehicletime and increasedpricing and options to your
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withthe systems you need. Chrome's web services, Name: * Case
Study: How Adiciouses Chrome's web servicesto increase online
trafficCompany: *and revenue for automotivesitesPhone:
*WhyChromeEmail: *ChromeState: *Home To learn more, contact us
today at SubmitReset* Required Fields800-936-8906, Press #2, and
aChrome Construct combines vehicleChrome representative will
assistresearch, configuration andyou.comparison tools into one web
service, making it easy for you to construct systems that display
and configure vehicles. At Chrome Systems, we acquire, normalize,
analyze, and improve raw automotive data, then align it with a
comprehensive web service interface.
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27.
http://www.chrome.com/landingpages/construct_banner_DMW_Sept18.doYou
simply write the calls that allow your application to use our data,
then present that data the way your business needs itin
high-powered dealer sites, or information-rich portal and media
sites with no complex database schemas to build and maintain. It's
simple, flexible and complete...it's Chrome Construct!Privacy
Policy 2007 Chrome Systems, Inc.All Rights Reserved.
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28. SignupHOME FIND A DEALER ABOUT AUTOUSACREDIT
CHALLENGEDDEALER LOGINWelcome to AutoUSA! BECOME AN EDMUNDSFind out
what nearly 5,000 dealers already know: AutoUSA is the PREMIER
DEALER TO:most effective source of online customers in the
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car buyers in your market use the Internet to research vehicles and
comparedealerships. AutoUSA makes sure your dealership gets the
attention and the sales it deserves Increase qualifiedthrough our
Online Customer Acquisition NetworkSM. customer phone calls
Increase in-marketWith AutoUSA, your dealership is presented to
consumers on the webs most popularlead volumeindependent automotive
sites. Only AutoUSA has priority status with all the top websites,
includingEnhance your dealership'sEdmunds, Kelly Blue Book, MSN
Autos, AOL Autos, Yahoo! Autos, NADA Guides, Intelliprice andbrand
with ready-to-buymore. Plus, unlike lead aggregators, we never
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in yourand giveaways and thats a promise you can bank on. In fact,
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29. Dealers - Increase Your Profits by Using ATC Open Today.
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Register NowPrivacy Statement | Questions or Problems Powered by
LeadGenPro v2.00Copyright 2007 MarketPathSolutions LLC. All Rights
Reserved. http://atcopen.form25.com/ainr_dmnews (2 of 2)9/27/2007
5:30:51 PM
31. Kelley Blue Book | The Trusted Resource for over 80
Years.REPORT VALUEHOME ABOUT US PRESS ROOM CONTACT US FAQ PLACE
ORDERGET ALERTS
http://www.800bluebook.com/dealer_product_showcase.shtml (1 of
2)9/27/2007 5:30:57 PM
32. Kelley Blue Book | The Trusted Resource for over 80
Years.DEALER SOLUTIONSPARTNER SOLUTIONSOEM SOLUTIONS BLUE BOOK
DEALER SHOWCASE DATA & INTEGRATION TOOLS KBB.COM ADVERTISING
PUBLICATIONS LEADDRIVER - TRADE-IN KARPOWER ONLINEDATA &
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RESEARCHOLDER CAR KARPOWER ONLINELEADDRIVER - TRADE-INEARLY MODEL
CDM DEALER SERVICESMOTORCYCLE LOCAL INSIDER REPORTMOTOR HOME POCKET
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privacy policy - 2007 by Kelley Blue Book Co., Inc. All Rights
Reserved. http://www.800bluebook.com/dealer_product_showcase.shtml
(2 of 2)9/27/2007 5:30:57 PM
33. Network Solutions Voice | DealerSuite.com SELL CARS PARTS
AND SERVICE PROFITABLY FAQ Products & Training Subscription
Support Solutions ServicesApplicationsYou are here: DealerSuite
> Products & Services > Dealership-Wide Solutions >
NetworkSolutions > Network Solutions VoiceNetwork Solutions
Voice Search DealerSuite.com ADP Network Solutions Voice WELCOME
RELATED LINKS Network Solutions Home Network Phone ASP About Us
Network Phone Contact Us Enterprise Documentation Network Phone
Members Home PageSuccess StoriesQuick FindDealer Testimonial
DealerSuite LoginDriving Results Through Login AssistanceDealer
Services Canada ADP's IntegratedDealerSuite SitemapSolutions. Click
Here Print Page Dealer Services Int'l For DealerSuite.com support
call 877.483.9171 option 3 To learn how ADP Dealer Services can
help your business, call 888.424.6342 Old phonesystems
canbefrustratingdue tolimitedfunctionality,poorscalability,and
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34. Network Solutions Voice | DealerSuite.com support
yourbusinessneeds.NetworkPhone withan IPtelephonyplatform
willeasilychange andgrow tomeet yourdealershipneeds.ADP's Network
Phone ASP ADPsNetworkPhone ASPis a selfsufficientphonesystem
thatincludes notonly thephones, butthe phonelinesincludinglocal
andlongdistanceservice,software,and systemmaintenanceas
well.ADPsNetworkPhone ASPdelivers
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36. Network Solutions Voice | DealerSuite.comand
greetcallers,armed withinformationto addresstheirimmediateneeds.
Click Herefor moreinformationon NetworkPhone ASP.About Us | Press
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Web site constitutes acceptance of theDealerSuite User Agreement
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37. Welcome to the Autobytel Dealer ExtranetTracking High
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quality, serious car buyers in your area are asking for the make
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letAutobytel put your Dealership First to close more car sales,
more cost-efficiently! In addition to new car customers, our
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in special finance lending will help you customizea program to
maximize your used car sales and F&I opportunities. If you're
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38. Welcome to the Autobytel Dealer Extranet Zip Code:* Lead10
Miles10 Miles10 Miles Radius:15 Miles15 Miles15 Miles25 Miles25
Miles25 Miles50 Miles50 Miles50 Miles75 Miles75 Miles75 Miles100
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39. Polk Lead Scoring http://www.polkleadscoring.com/9/27/2007
5:31:15 PM
41. ELITE WHEELS REVIEWMazda6 Upgraded Inside and Out for
2007By: Mac Gordon / AutomotiveDigest [email protected]
Vehicle Analysis: Called the S Sport VE for short, the Mazda6 Sport
Wagon is a sport value, enhanced in several way for the 2007-model
edition. Built at the Ford-Mazda plant in Flat Rock, MI along with
Fords trendy Mustang upgrades include several features not found in
other midsize bracket products, such as Malibu, Accord and Altima.
Powering the Mazd6 is a Ford-built 3.0L DOHC 24-valve engine rated
at 212 hp, incorporating variable valve timing (VVT) to maximize
low-end torque and high-rpm power. The test model had 6-speed AT
with manual mode, front-wheel-drive and independent front/rear
suspension afford good performance, earning a recommended rating
from both Consumer Reports and Consumer Guide. All features come
standard on the Sport VE, and there are lots of them. Look for
17-inch alloy wheels, side sill extensions, rear spoiler, body
color sport grille, black-trimmed tail light bezels and headlamp
housing, sport-type dual exhaust outlets, 8-way power drivers seat,
leather-wrapped (tilt and telescopic) steering wheel/shift
knob/hand brake, 60/40 split fold-down rear seats, dual remote
power mirrors, AM/FM/CD with in-dash 6-disc CD changer and Sirius
Satellite radio-compatible audio, retractable/removable cargo cover
and net among them. Fully-equipped, the S-VE wagon tips the cash
register scales at $25,215, which includes optional Sirius
Satellite radio ($430) although the capability is standard. The
test vehicle delivered an average of 20 mpg both city and highway,
thanks in large measure to the VVT engine, although the stickered
EPA rating gave highway mileage an average of 27 mpg.Safety and
Convenience:Mazda6 is packaged with six airbags dual front, side
and side air curtains. Body construction is triple H (extra strong)
in description, with anti-lock brakes, electronic brake
distribution (EBD) and traction control standard. They havent
forgotten front and rear stabilizer bars, either, making them
standard equipment to minimize rollovers. But Electronic Stability
Control (ESC) is not available.Standard features include remote
keyless illuminated entry, anti-theft alarm and engine immobilizer,
tinted glass with sunshade, coat hooks, coin holder and cup
holders.Mazda6 is warranted for 3 years/36,000 miles
bumper-to-bumper including 24-hour roadside assistance. The
powertrain warranty runs 5 years/60,000 miles, with 5
years/unlimited miles corrosion repair.Observations: Ergonomically,
the Mazda6 was roomy in front with sufficient head room and, as the
inspiration for Fords Fusion, more legroom than many competitors.
Initial quality is vastly improved. The S-VE edition, and a
hatchback sedan style is available, adds a power bucket seat with
height and lumbar adjustments with an easy-to-use release to fold
the split seats. Nicely-appointed trim gives the wagon a neat cache
with ride quality close to that of rivals Accord, Camry and Passat.
Smooth as silk on handling and ride. The engine and tire noise
could be quieter, but there was no growl over bumpy surfaces.
Mazda6 definitely belongs on an midsize wagon shopping list.
Autos.com: 4 out of 5 stars for performance and handling, 3 stars
for comfort and convenience. Most impressive is the 6's steering.
Turn-in is sharp, and the variable-assist rack-and-pinion system
provides goodfeedbackand little need for correctionathigher speeds.
Automobile
42. Automotive Sales Training - BZ ResultsAutomotive Sales
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43. Automotive Sales Training - BZ Resultsdealers prioritize
areas of opportunity, assess their current state in those
designated areas, introduce and implement proven best practices for
better results and create a dealership specific Action Plan that
details specific realistic tasks and assignments for completion by
dealership team members. Our CRM Boot Camp Training Objectives: q
Develop & design your dealership'sCRM vision / strategyq Gather
all dealership stakeholderstogether to craft the dealershipsCRM
Vision, Strategy & Action Planq Identify your dealerships CRM
?VitalStatistics? and create a game-planfor regular monitoring of
those statsto learn where your CRM plan isworking and/or where it
needsimprovement.q Create a positive customershopping, buying and
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44. Automotive Sales Training - BZ Results
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45. GearSynch Home | Services | Resources | Testimonials |
About Us | Contact | Partners | Site Map Email Collection Service
for Car Dealers Special offer for Automotive Digest Subscribers
What is it ? Gear Synch's MailMatch service for car dealers is a
search of existing national "opt-in" email databases to find email
addresses which belong to a dealership'scustomers. Once an email
address for a dealership's customer is found, Gear Synchsends a
message to the individual to confirm whether they want to receive
emailsfrom the dealership in the future. Gear Synch then provides
the dealership with theemail addresses for only those customers who
wish to receive emails from thedealership! How does it work? Gear
Synch works with a dealership to extract a list of customers,
including theirpostal addresses, from the dealership's DMS. This is
all the information required inorder to find the email address for
a customer! Once the dealership's customerinformation is in hand,
Gear Synch begins the search of national databases. Uponcompletion
of the project, Gear Synch provides the dealership with a list
ofcustomers and their email addresses - but only those desiring
future contact fromthe dealership. The dealership is not charged
for any email addresses for thosecustomers who choose not to
receive emails from the dealership in the future. How long does it
take? Using multiple consumer databases to maximize the number of
email addressesfound, the process takes approximately 3-4 weeks*.
What is the "Automotive Digest special pricing"? As a subscriber to
Automotive Digest's newsletter, we believe your dealershiprealizes
the benefit of having email addresses for its customers. We also
believe yourdealership is more likely to be interested in Gear
Synch products and services thanother dealerships. As such, we will
offer our MailMatch service at a cost of $0.40*per customer email
address found, limited to initial orders only. Subsequent
orderswill be priced at $0.50 per customer email address found.
Note: This pricing will only be in effect as long as our banner
advertising is active inthe Automotive Digest Newsletter. Want to
learn more? Call us at 1-800-697-3806 and mention the "Automotive
Digest special pricing". We'llbe happy to answer any of your
questions! Please note this offer is exclusively for Automotive
Digest subscribers. As this web-page is not reachable from our main
website, please bookmark it now or take note ofthe following URL:
http://www.gearsynch.com/AutomotiveDigest.html *Restrictions apply;
additional charges may apply. Gear Synch may terminate thisoffer at
any time. Copyright 2007 GearSynch - All Rights
Reservedhttp://www.gearsynch.com/AutomotiveDigest.html9/27/2007
5:31:25 PM
46. Auto Industry Forum - powered by vBulletinUser Name User
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Hottest Topics New Members - Post Here! (63 Viewing) Autostox -
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feel free to introduceby autostox.com 132 360yourself here!
09-06-2007 01:57 PMHello everyoneThe Latest Buzz (52 Viewing) by
lauraslyz103 328Discuss the latest topics and trends in the
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08-19-2007 06:22 AM Hot Conferences (13 Viewing)CRM Conference in
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DrthDtery, Hausarzt*Nik, RobaRoy, RobertSEs, Bumtersonw, lestersun,
immurpoms, jessyfurAuto Industry Forum Statistics Threads: 502,
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49. Mosley Automotive Group L.L.C.
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50. Kelley Blue Book | The Trusted Resource for over 80 Years.
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ALERTS DEALER SOLUTIONS PARTNER SOLUTIONS OEM SOLUTIONS BLUE BOOK
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51. Kelley Blue Book | The Trusted Resource for over 80
Years.privacy policy -