...your ticketing partner

 

Established in 2005 by a team of ticketing experts with over 20 years experience of the sector, Quaytickets has grown through the understanding of our client needs and our adaptability and commitment to deliver both an effective and efficient service to a wide range of businesses with varying requirements and needs.

As part of The Lowry we were born from the understanding of our own venue operating needs and this valuable insight now underpins the quality of service that we achieve.

Our clients really matter to us and we want to work with you in partnership. More than just providing a ticketing service we will embrace the values of your business to provide a complete ticketing solution in line with your brand, your expectations and your customers needs.

 

 

Some Quaytickets clients and partners:

So what partnership benefits does Quaytickets provide?

Sales Power – we have invested in high end systems and created a ticketing infrastructure to combine secure and robust technology with our industry experience. Our approach allows us to keep costs down for clients and fees low for customers whilst still providing an unrivalled level of service.The system is fully PCI complaint and our hosted platform provides you with a safe, fully-redundant server infrastructure and you can be confident knowing that you have regular backups of your data and guaranteed up-times for the ticketing application.

Event Set Up – Quaytickets can easily set up events that take place in a 90,000 seat stadium or a 50 seat general admission venue. Our experienced team will handle all event creation and system management, are available to answer questions, and will tailor reports and event set up to match your exact requirements.

The Quaytickets team will get your events on sale so you can concentrate on other areas of your business.

 

The Quaytickets application is built entirely on web based technologies, and users access the system with a web browser

– no software to install or maintain

With web based technology you can access your Quaytickets application from anywhere with an internet connection

Quaytickets allows you to support as many users as your organisation needs – no user licenses or restrictions on the total number of users

Quaytickets is designed to get your front line staff trained and selling tickets in a matter of hours, not days. Visual seating plans, easy to follow workflows and quick search capabilities will make it easy for your staff to sell tickets, packages or process donations -and full training is all part of the service.

 

 

CRM – there is nothing more central to the Quaytickets platform than the customer account – our entire system is designed to put the customer first

• The complete history of your customer is available in a single view. Every interaction your organisation has with a customer can be tracked in their Quaytickets account.

• With Quaytickets every account can have unlimited addresses and each contact can have multiple phone numbers and email addresses.

• The Quaytickets solution includes a full suite of standard reports and a feature rich Business Intelligence tool. Reports can be saved and scheduled to run on a flexible schedule.

• The Quaytickets Business Intelligence tool lets you analyse your data to uncover emerging trends or create custom reports. Virtually any data in the Quaytickets system can be accessed through the Business Intelligence tool.

Online Sales – The Quaytickets website is a 24 hour events listing and booking destination generating in excess of 100,000 unique visitors every month. The website provides:

• Secure sales process and booking facility• Simplified data entry fields for efficient processing• Multi-event booking via basket function• Extensive event information including directions etc

Offering an online booking facility for events has been proven to increase sales by up to 40%

Our website provides a fast and secure on line booking facility and by having a presence on the site your event will automatically be promoted with monthly web page views of over 800,000 at www.quaytickets.com

Database Exploitation - The exploitation of our database on behalf of our clients is approached in a tailored manner as we employ sophisticated demographic statistics in relation to the promotion of events. These include factors such as genre interest details and location profile

Our e-marketing function can incorporate:• HTML e-shots, e-reminders and post event surveys• Sophisticated reporting tools- analysis of opened links, sales, transaction

values etc

Our official registered database is ever-expanding and currently exceeds over 200,000 nationwide customers

We also support e-marketing by including regular features within our weekly newsletter to our own subscribers

Affiliates - Quaytickets partners with several destination sites allowing our inventory to be exposed to millions of people on a daily basis. These include Encore, AllGigs, and Ents24 so our clients effectively advertise free of charge via these numerous partners and their websites.

Affiliates contribute up to 25% growth rate in venue and event sales so the extra exposure does make a big difference.

White Label - We are more than happy to let your brand do the talking and can also offer White Label Websites as a service for our clients

Call Centre Services - working with a wide range of clients Quaytickets can provide both Inbound and Outbound Call Centre Services. Our professional team can handle any requirements from ticket sales to membership renewals – and always with fast and friendly customer care and a loyalty to your brand.

With the capacity to handle over 500,000 calls per year and the infrastructure in place to quickly expand we are ideally placed to manage our clients’ needs.

• Highly trained staff• Scripted call answering and branded sales pitch• Detailed statistics for marketing feedback• Advanced operator knowledge of all events• Up-selling opportunities• System Link-In: we can access software remotely

and sell directly from clients’ systems• Robust Disaster Management systems in place

with UPS and data backup

 

 

We are very proud of the efficient and effective ticketing service we provide and we would really welcome the opportunity to work in partnership with you! Quaytickets delivers a professional, secure and stable platform for ticket sales; encouraging brand confidence, increasing revenue, and ensuring customer retention for future events.We tailor our services to match our client requirements and ensure at every step of the way that we listen, understand and deliver the very best standard of service.

Get in touch today!

enquiries@quaytickets.comor call 0161 876 2169

…and...

 

…we don’t just want you to take our word for it-see what some of our current clients think

“It was a pleasure working with Quaytickets on both the 2009 and 2011 editions of Manchester International Festival.  They took time to really understand the Festival’s complex ticketing and information requirements to deliver for both the Festival and its customers.

From senior management to phone sales staff, it felt like the Festival had a genuine ticketing partner not just a sales platform.  They were flexible and responsive as our requirements changed and were unstintingly positive as we threw new challenges at them.”

Cathy Gallagher Marketing Director

"The Royal Exchange Theatre uses the services of Quaytickets to provide another outlet for sales and to allow access to a huge market who may not normally think of coming to our Theatre. The majority of sales coming through Quaytickets is new business and the new marketing initiatives are having an impact on sales….”

Clare Simpson Marketing Director

“Quaytickets provide the infrastructure which we do not have as a small venue, enabling us to reach out and develop our audience.Their provision is dynamic and professional while retaining the personal touch we so often admire.Quaytickets have supported our sales for a number of years and I can honestly say we could not have been as successful without them.Working with Quaytickets as our on-line ticket agent has been a great success. We have benefited from a company who listen to their clients.”

Alex Shaw

Arts Administration Officer

“Quaytickets have been our official ticket agency for the last four years. We have always had a great working relationship with Quaytickets and recommended them to various festivals over the years. The service we receive has always been outstanding and the contentious booking fee argument is determined with the profits helping fund the fantastic Lowry Foundation.”

Rich Bryan Founder

“Zippos Circus has been selling online for many years. Throughout that time we have tried dealing with telephone call sales and enquiries in house, and also used a least 4 other call centre providers. Frankly none have come close to the service and efficiency provided by Quaytickets who I unreservedly recommend to you.

Throughout 2011 Quaytickets took all our telephone call and enquiries, and in that year we never received a single complaint about Quaytickets work. Nor did my Box Office Manager ever once have a problem with them. They just got on and did the job, correctly and without problems.”

Martin Burton

Founder and Director