Business ConfusionTotal Quality Management

ISO Quality 9001Business Process Mapping and

Re-engineeringQuality Manual

For business people who are confused of these terms, naming conventions and descriptions.

These terms are almost the same, the main difference is the certification and the objectives of why you have to

follow these

If you are only looking for the certification then you have lost the real benefits of quality, the certification

resembles about 10% of the real value of having a quality manual that is accredited or certified

Try to look into the quality as your planned life steps that you

have to follow in order to succeed

You might succeed without, but you will certainly succeed with

h.meligy@ieee.org