Quality ToolBox Talk_Quality Management in Construction 101(for Senior Management)

Quality ToolBox Talk

Quality Management in Construction

for Senior Management

QualityInConstruction.com

Presentation Plan

1. What is Quality…?

2. What is Quality Management?

3. How is Quality Management implemented in Construction?

4. How does it help our business?


1. What is Quality…?



ISO:9001 Definition: “Degree to which a set of inherent characteristics fulfills requirements.”

Vs

Which one is of higher quality?


OUR CLIENTS!

Vs

Who specifies the requirements in Construction?

QUALITY IN CONSTRUCTION is all about making sure our customers/clients are happy by satisfying their requirements.

2. What is Quality Management ?



Quality Management is just a documented set of processes.

- It's a tidy way of formalizing what we do in our everyday lives as a company.

- It's the way we manage our resources. - It's the way we sort out any issues. - It's the way we win new projects. I- It's how we design our projects. - It's how we plan our projects. - It's how we select our suppliers and subcontractors. - It's the way we handover our projects to our Clients. I- It’s the way we communicate with our Clients. - It's how we record and report what is happening on our sites. - It's the way of avoiding the mistakes from the past. - It’s the way we improve as a business.

in other words...


So...how does the Quality Management help?

if we know what we are doing, then we can only improve and become better!

Plan. Recognize an opportunity and plan a change.

Do. Test the change. Carry out a small-scale study.

Check. Review the test, analyze the results and identify what you’ve learned.

Act. Take action based on what you learned in the study step: If the change did not work, go through the cycle again with a different plan. If you were successful, incorporate what you learned from the test into wider changes. Use what you learned to plan new improvements, beginning the cycle again.

2. How is Quality Management implemented in Construction?



1. Set up our Objectives and how we work in our Quality Plan/Manual/Policies and Quality Procedures

2. Make sure that we have clearly understood our Clients requirements for every Project. If something is not clear, it must be clarified before it’s too late...

3. Plan our Projects (realistically...)

4. Communicate effectively and with transparency every change or issue

5. Ensure that all of the required documentation is in place

6. Make an exceptional handover of every project

7. Keep a record of what went wrong and learn from that

4. How does Quality Management help our business in Construction?



Financial losses

IF WE DON’T DO IT RIGHT THE FIRST TIME:- we have to pay to repair it- we will lose time (delays)- we risk safety- bad reputation (losing new projects)- poor morale of the workforce- disallowed costs- dispute adjudications (additional legal costs)- fines


http://youtube.com/v/wklR7YAXN_g


'Quality means doing it right when no one is looking.'

Henry Ford


'Quality is more important than quantity. One home run is much better than two doubles.'

Steve Jobs


‘Quality is not an act, it is a

habit.’Aristotle

Business

Quality ToolBox Talk_Quality Management in Construction 101(for Senior Management)