QUALITY MANAGEMENT

STUDENT : NERY MILAGROS HUAYRA COCHACHIN

Mapa conceptual de calidad

QUALITY

Set of activities that determines the

quality policy , the objectives and responsibilities 

is the set of qualities of a person or

thing

What it’s?

Quality management¿what it’s?

•DEMING: 14 POINTS OF DIRECTION

•JURAM: TRILOGY OF JURAN

•SHEWHART : SHEWHART CYCLE (PDCA)

some contribution from experts  

•ISHIKAWA: QUALITY CIRCLES

SHEWHART CYCLE

14 POINTS FOR ADDRESS BY DEMING1. Improve the product and service2. Eliminate the mistakes and the negativism3. Don´t rely of the mass inspection4. Buy for the quality, but don´t for the price5. Continuous improvement6. Enable to the workers7. Adopt the leadership8. Eliminate the fear9. Eliminate the departmental barriers10.Eliminate the SLOGANS11.Eliminate the STANDARDS12.Have supervision , equipment and materials13.Education and constant training14.Form a team at the highest level improvement

TRILOGY BY JURAN

QUALITY CIRCLES

IT'S A SMALL GROUP FORMED BY PEOPLE VOLUNTARY

ENGAGE AND INCREASE COMMITMENT COMPANY WORKERGOOD COMMUNICATION EN ALL THE COMPANY

FEATURES

PROFITABILITY

QUALITY AND PROFITABILITY GO OF THE HANG

QUALITY

THANK YOU