QPR Process Guide 8

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IYCON – Sustaining Your Adaptive Advantage -www.iycon.com

QPR ProcessGuide

Comprehensive Process Modeling and Management



Agenda

Why process management?

QPR ProcessGuide overview

Modeling processes with QPR ProcessGuide

Communicating processes with QPR ProcessGuide

Improving processes with QPR ProcessGuide

QPR ProcessGuide benefits

What our customers say

QPR ProcessGuide demo

Q & A



Why process management?

Competitive Pressure– Competitors are doing things faster, cheaper, better

Quality Management Initiatives– Six Sigma, ISO9000, CMMI etc. – Common goal: improve processes to improve quality

Regulatory Compliance– SOX, HIPAA etc.– Expose processes and find opportunities for improvement

Enterprise architecture and SOA– IT-driven intitiative: provide new functionality or wrappers around

legacy systems– Identify the processes that will be consuming these services

Corporate Performance Management– Measures identify areas where processes can be improved



QPR ProcessGuide Overview

Make Process Excellence an Item on Everyone’s Agenda



QPR ProcessGuide in use...

process modeling and maintenance process viewing and collaboration

central repository process portal

process communication

A corporate-wide process management system

Effective development and maintenance of process information

Effective communication to all process stakeholders



QPR ProcessGuide Designer

Modeling and maintaining processes

Ribbon Interface:quick access to all tools

Process Explorer:quick access to process

maps

Tool Palette:access to modeling

notation

Property Explorer:access to element

properties

A powerful process modeling environment focused at the business user



QPR ProcessGuide Portal

Process viewing and communication

Portal-based access to process information

Quick access to different process

model views

Personalized access to process information

Interactive process map

An easy to use, easy to customize interface to all relevant process info



QPR ProcessGuideSystem Architecture

QPR ProcessGuide Designer

QPR ProcessGuide Portal

Corporate Network

Inter-/Intra-/Extranet

Internet / Intranet

Workflow engines

Documentmanagement

Documents

QPR ProcessGuideServer and DB

(SQL, Oracle)

Microsoft SharePoint



Modeling Processes



Describe your processes accurately!

Custom flowcharting notation– Make your process model speak the language of your organization!

Support for BPMN– The language of IT people and systems

Define attributes- All the information you want to capture

Give it a Symbol- Pick a Shape- Pick a Color- Define what’s visible

Define behavior- Linking to documents?- Show on flow charts?- Etc.

Create element- Give a name- Give a description

Customizing your modeling notation

with QPR Processguide

is easy!1 2 3 4

”Risk”

Linking information itemsShow on flow chartsAllow instancesAllow flow linking

: Risk category: Risk owner

: Related controls

: Likelihood: Impact

Provide business people a notation they understand and want to work with!



Process model design:

- Model with the available notation- Use the available assets

Control over asset type usage

Managed Centrally:

- Modeling notation- Model assets:

- pre defined organization items- available IT systems- available documents- etc.

Restrict ”wild drawing”

Ensure consistent process models!

Process model

Process model

Process maps remain consistent and transmit their message better!

permanent relationship

REUSE

Base model



Model your processes end-to-end!

An automatically created hierarchy of -- CONNECTED -- process maps

Iterative process development

- Top-down: increasingly more detail- Bottom up: summarizing process parts- Combine: merge processes together intelligently- Divide: split a processmap into multiple ones- Instantiate: reusing of process components

Obtain a complete & easy to maintain overview of your business processes



A process model:More than a collection of charts!

Process elements are actual modeling objectsvs. pictures of boxes in a drawing tool!

Reuse instead of re-drawModel faster and consistent compared to drawing!

Process maps are connected to provide the end-to-end viewGet a better understanding of processes!

Process hierarchies can be combined or dividedTo enable a top-down & bottom-up, iterative modeling process!

Updates to your model assets are automatically propagated throughout all process maps vs. find and update manuallyMake maintaining your process model assets easier!

shared, common

data model

Identifying process improvement opportunities requires an end-to-end view!



Do you want to be an artist or do you want to improve business processes?

shared, common data model

Flowchart drawing vs. process modeling



Integrate with external information!

shared, common data model

Procedures, policies, quality documentation...

Budgets, forecasts, templates

Presentations, plans...

Databases...

Web and Intranet content...

Online forms, workflow applications...

Document Management

Reseach, forms, brochures, white papers...

QPR Portal

Provide employees easy access to their task-related information sources!

Video, Flash...one-click access!



Need for many different views into the model

shared, common data

model

Get a complete view of model assets!

All IT Systems and their

information flows...

All information items and their

location...

All identified risks by

business unit, their

descriptions and the status

of their controls...

Show me all decisions made

by the Purchasing Manager

custom views

Model asset management

Easily maintain all process-related information!

Directly editable information!



Control your process development!

Provide versioning information

Access to current and previous

versions

Easily manage process model changes!

Save model



Communicating Processes



One model,many

languages

Multi-lingual process documentation!

Claro!

Klar!

C’est clair!

Définir les besoins

Define requirements

Identify tool vendors

Evaluate toolMake

purchasing decision

Anforderungen definieren

Anbieter der Software

identifizieren

Software bewerten

Kaufentschei-dung machen

Identifier les vendeurs de

software

Evaluer le software

Prendre la décision

d’acheter

Definir los requisitos

Identificar proveedores

Evaluar el software

Tomar la decision de

compra

Clearly communicate process documentation across international operations!



Risk view

IT Systems view

High-level, default

view

- quality management

- risk management

- performance

optimization

- regulatory compliance

- training new employees

- ensuring consistency

- etc.

One process, multiple maps?

#?&@!!!multiple audiencesfor process maps

Provide custom views of processes!

QPR ProcessGuide: One process, one map, multiple views!!

risk manager

IT

All employees

Easy to understand process maps for all....with little maintenance effort!

define views



Provide people with personalized process information access!

Be more effective in communicating process information!

user management and access rights

marketing

accounting

packaging

Process developer

local user management

LDAP, active directory



Create your own analysis views!

I want an overview of all identified and

documented controls, when they were tested

and the outcome...

Design your own views...bookmark and share them!

Controls Test date Test outcome

Related risk Launch action



Be more effective in reporting process information

Briefing booklets– Portal-based reporting:

collection of views with multiple distribution options to other portal viewers

Static Microsoft Word reports– Capture all process map

information in a Microsoft Word document and distribute

Dynamic Microsoft Word reports– Freely design your own report

contents, one-click publishing of latest information and distribute

QPR Add-In for Microsoft Office

Dynamic, interactive,

browser based reporting



Improving processes

Cycle times

Cost

Compliance

Risk

Quality



Measure process performance!

Easily find the ”pain points” in your processes!

Monitor the actual performance of processes and

activities against set targets...

So I can see exactly what processes or

parts thereof require my attention!

Processes linked with performance metrics:red:poor yellow: average green: good

ERP data CRM dataFinancial data



Simulate and analyze!

reduce inventory

add equipment change responsibilities

increase ”set–up” time

Find the pain points as well as the most effective improvement alternatives!

Changes to the process or the environment it operates in



Automate processes using BPEL!

Detailed specification in BPMN notation by IT people

BPEL specification

Minimize the gap between business and IT !

requirements

Specification in flowchart notation by business users

Workflow-based Business Application

export and execute



Process Model

Collaborate and initiate improvment!

commentsRecent

changes

My action plans

My reports

Share more than just process maps and drive continuous improvement!

Personal Portal Pages Personal Portal Pages

customer complaintsaction plans

near misses

lessons

CAPA’s

discussion

control activities

reports

risk suggestions

non-conformities

Everything stored for auditing

purposes!



Key Benefits of QPR ProcessGuideImprove how things are done in your organization effectively, with a tool– That provides you an end-to-end, complete view of processes– That allows you to implement changes effectively– That involves all the people you need to involve

Support multiple purposes in one environment– Business process improvement– Risk management & regulatory compliance– Quality management– Business Activity Monitoring– Service Oriented Architectures

Flexible, easy to use tool– Easy to tailor to meet your needs– Easily accepted by business users

Get results fast!!



QPR ProcessGuide key featuresModeling

FlowchartingHierarchical modeling

Vertical/horizontal orientationSwim lanes

Custom process map viewsElement reuse

Organizational Units Check-in, Check-out and Merge

Palette customizationCustom attributes

Notation customizationCustom hierarchy views

Model templatesBase models

Model annotationsDocument linking

Document embeddingExternal model linking

Modeling in BPMNSimulation

SearchMulti-language modeling

API scripting

PublishingStatic HTML

XMLBPEL

MS Office Word (static)MS Office Word (dynamic)

Web-based analysisInteractive web portal

CollaborationUser access management

Commenting and action planningCentralized model repository

Collaborative modeling

Support and maintenanceUpdates and upgrades

Usernet accessDedicated phone support

Merging of process mapsSplitting of process maps

Model versioningAttribute set definition

Process model interfacing



About IYCON

•Leading Consulting & Technology Solution Company in the Middle East, India and Oceania (Australia / New Zealand)

•Provide High Quality Business & Technology Solutions across Middle East & India

•Based out of Dubai Internet City, Dubai, United Arab Emirates (Middle East Operations)

•Based out of Mumbai, India (Indian Operations)

•Based out of Melbourne, Australia (Oceania Operations)



The IYCON Mission

• While today's markets belong to companies with a competitive advantage

• The future belongs to companies with an Adaptive Advantage

• We help companies discover and maintain their Adaptive Advantage

Sustaining Your Adaptive Advantage ™



Why IYCON?

One of only six global QPR Strategic VAR’s (out of a total worldwide partner network of 72 partners)

Has Techno-Commercial Consultants conversant with management methodology as well as QPR Tools

Has dedicated Certified Technical Consultants on QPR Products – first line of local support

Only QPR Partner worldwide to host dedicated QPR Self Serve Helpdesk (IYCON Helpdesk) for IYCON’s QPR Customers.



Our Ongoing Value Proposition to Customers

Understand customer requirements

Offer a complete Solution

- Technology- Training- Consulting

Quality SupportTimely ResponseTimely Resolution

Regular Health Checks to Sustain the Adaptive Advantage



Our International Delivery & Support Model

Deployment Onsite

Training onsite on train the trainer basis

Self Serve Helpdesk for support tickets (technical & business support issues)

Contracted response and resolution times

Remote support capabilities with 100% resolution guarantee

Currently supporting organisations across 9 countries (Middle East, Indian Subcontinent & Oceania)



Customers in Middle East & Asia

http://www.dubal.ae/

http://www.alislami.co.ae/en/index.htm

http://www.ufcoman.com/



About QPR Quality. Processes. Results

• Founded 1991, QPR Software Plc is an international specialist providing software and solutions for

Process managementPerformance managementRisk management & Compliance to Quality and Regulation

• QPR´s and its resellers combined sales of QPR products and services totaling over EUR 20 million• QPR Software is listed on NASDAQ OMX Helsinki Ltd. (ticker: QPR1V).



Globally recognized as best-of-the-breed products:

ANALYSIS

PROCESS AUTOMATION

PROCESS DESIGN

PERFORMANCE MONITORING

QPR ScoreCardPerformance Management

QPR ProcessGuideProcess Management

1996 Product Launch

1997 First recognition from Gartner Group in Leaders position in BPM/A tools

2003 Launch of QPR 7.0 with Collaborative Management System portal

2007 Launch of QPR WorkFlow tool for Process automation

1998 Product Launch

1999 Balanced Scorecard Collaboration Certification

2002 First recognition from Gartner Group as a CPM Suite

2006 Launch of QPR FactView tool for data analysis2008 Launch of QPR 8.0 with MS SharePoint and MS Office integration

2008 QPR 8.0 translated to more than 20 languages



Customers



Private Sector Customers Worldwide

http://www.falconbridge.com/rocksolid/index.html



Public Sector Customers Worldwide

THE FINNISHDEFENCE FORCES

Social Investment Fund for Local Development

http://www.laurea.fi/

http://www.york.gov.uk/index.html

http://www.yale.edu/



Selected customer references

Over a thousand organizations worldwide prefer QPR ProcessGuide!!

http://www.san.org/Airport_Authority/splash.asp



Thank You

www.qpr.comwww.iycon.com