QoS Survey for Telecom Products

Survey

DEVAL NAIK TUSHAR SHARMA ROHIT KULKARNI

ASHLEY THOMPSON.L.

3%

39%

10%

18%

8%

8%

3% 11%

Telecom Service Provider

Aircel

Airtel

BSNL

Idea

Reliace

Tata

Tata Indicom

Vodafone

Fully Satisfied 23%

Mostly Satisfied 18%

Satisfied 25%

Workable 34%

Satisfaction level of customer for all operators

18.92% 10.81%

5.41%

8.11%

0.00%

2.70%

16.22%

10.81%

0.00%

2.70%

0.00%

5.41%

8.11%

10.81%

Aircel Airtel BSNL Idea Reliace Tata Vodafone

Service Provider and Customer care Service

Good Not Good Satisfactory

7%

79%

14%

Quality of signal

Excellent

Good

Poor

12%

86%

2%

Voice Quality

Excellent

Good

Poor

2.70% 2.70%

2.70% 37.84%

8.11%

16.22%

8.11% 8.11% 10.81%

2.70%


Service Provider and Voice Quality

Excellent Good Poor

86%

5%

7%

2%

Billing Error

Rare

Seldom

Sometimes

very often

2.70%

32.43%

10.81%

16.22%

5.41%

8.11% 10.81%

2.70%

2.70%

0.00%

2.70%

2.70%


Service Provider and Billing Errors

Rare Seldom Sometimes very often

43%

27%

30%

Customer Care Service

Good

Not Good

Satisfactory

20%

80%

Unsolicited promotional calls and SMS

No

Yes

59% 18%

7%

16%

Agewise preference of 3G

18-25 26-35 36-45 46 & above

25%

75%

Who prefers 3G?

F

M

83%

9%

8%

Which 3G service customer want?

High speed Data

Video Calling

Video Calling , Data

5%

19%

34%

42%

Market segment wise 3G preferences

Business

Others

Service

Student

2.63%

7.89% 10.53% 2.63%

7.89%

2.63%

2.63%

5.26%

7.89%

13.16%

10.53%

10.53% 15.79%

Business Others Service Student

Market segment and satisfaction level

Fully Satisfied Mostly Satisfied Satisfied Workable

27.78%

5.56% 11.11%

5.56% 8.33%

2.78%

2.78%

13.89%

5.56% 8.33%

8.33%


Service Provider and 3G preference

No Yes

2.27%

4.55% 9.09%

9.09%

20.45%

13.64% 15.91%

25.00%

Fully Satisfied Mostly Satisfied Satisfied Workable

Satisfaction with telecom service

F M

70%

30%

How many want to shift after MNP?

No

Yes

27.03%

5.41% 10.81%

5.41%

8.11% 10.81% 2.70%

13.51%

5.41% 8.11%

2.70%


TSP and MNP

No Yes