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Our PUBLIC SERVICES innovation programme focuses on the main issues in public sector innovation – new services, e-services and e-infrastructures for the public sector, innovation in public management and policy support, public sector change management and organisation, and public services interoperability and European integration. The direct beneficiaries of this programme are public authorities - local and national - and, of course, at the end of the day, citizens and businesses.
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PR
OG
RA
MM
E
Innovating together
*hEAlthCOnstRuCtiOn
MObility huMAn CAPitAl
tRAnsPORt & lOGistiCs
innOFinAnCE
MAnuFACtuRinG industRy
ECOtEChnOlOGy
our other innovation programmes
© C
RP
Hen
ri T
ud
or
- Ju
ly 2
01
2 -
pri
nte
d o
n 1
00
% r
ecyc
led
pap
er
• SectoralstrategyfortransportandEuropeanintegration
• Innovativeandsustainablesupplychains• Co-modaltransport
• AdvancedICTappliedtothehealthcaresector,e-Health• Process,semanticandtechnicalinteroperability
inhealthcare• Biomedicalengineeringandregulatoryaffairs• Feasibilitystudies,development,validationandanalysisin
publichealth
• Newcommunicationtoolsforconstructionprojects• Processimprovementwithinconstructionprojects• Sustainableconstruction• Newmaterialsforconstruction
• ICTforsustainablemobility• Cleantechnologiesformobility
• ICTappliedtolearningandevaluation• Anticipatoryskillsmanagement• Innovationinthestrategicmanagementof
humancapital• Individualandcollectiveexcellenceofhumancapital
OurPUBLICSERVICESinnovationprogrammefocusesonthemainissuesinpublicsectorinnovation–newservices,e-servicesande-infrastructuresforthepublicsector,innovationinpublicmanagementandpolicysupport,publicsectorchangemanagementandorganisation,andpublicservicesinteroperabilityandEuropeanintegration.Thedirectbeneficiariesofthisprogrammearepublicauthorities-localandnational-and,ofcourse,attheendoftheday,citizensandbusinesses.
• Innovationinthefinancialservices• Impactanalysisofpublicpoliciesandregulations
applicabletothefinancialsector• Operationalriskmanagementandperformance
measurement
• Newfunctionalandintelligentmaterials• Materialsanalysis,testingandvalidation• Eco-design,productslifecyclemanagement• Energyoptimisationandrenewableenergies• Processoptimisation
Discover our innovation programmes at www.tudor.lu/innovation-programmes
public research centre henri tudor29, avenue John F. Kennedy | L-1855 Luxembourg-KirchbergPhone: +352 42 59 91 - 1 | Fax: +352 42 59 91 - [email protected] | www.tudor.lu
• Innovativetechnologiesforwastewatertreatment• Renewableenergiesandtechnologieswith
optimisedenergyperformance• Innovativematerialsforenvironmentaltechnologies
public authorities, Bring your innovation challenges to us!
RETHINK PUBLIC SERVICESTHINK INNOVATION
PR
OG
RA
MM
E
Innovating together
*hEAlthCOnstRuCtiOn
MObility huMAn CAPitAl
tRAnsPORt & lOGistiCs
innOFinAnCE
MAnuFACtuRinG industRy
ECOtEChnOlOGy
our other innovation programmes
© C
RP
Hen
ri T
ud
or
- Ju
ly 2
01
2 -
pri
nte
d o
n 1
00
% r
ecyc
led
pap
er
• SectoralstrategyfortransportandEuropeanintegration
• Innovativeandsustainablesupplychains• Co-modaltransport
• AdvancedICTappliedtothehealthcaresector,e-Health• Process,semanticandtechnicalinteroperability
inhealthcare• Biomedicalengineeringandregulatoryaffairs• Feasibilitystudies,development,validationandanalysisin
publichealth
• Newcommunicationtoolsforconstructionprojects• Processimprovementwithinconstructionprojects• Sustainableconstruction• Newmaterialsforconstruction
• ICTforsustainablemobility• Cleantechnologiesformobility
• ICTappliedtolearningandevaluation• Anticipatoryskillsmanagement• Innovationinthestrategicmanagementof
humancapital• Individualandcollectiveexcellenceofhumancapital
OurPUBLICSERVICESinnovationprogrammefocusesonthemainissuesinpublicsectorinnovation–newservices,e-servicesande-infrastructuresforthepublicsector,innovationinpublicmanagementandpolicysupport,publicsectorchangemanagementandorganisation,andpublicservicesinteroperabilityandEuropeanintegration.Thedirectbeneficiariesofthisprogrammearepublicauthorities-localandnational-and,ofcourse,attheendoftheday,citizensandbusinesses.
• Innovationinthefinancialservices• Impactanalysisofpublicpoliciesandregulations
applicabletothefinancialsector• Operationalriskmanagementandperformance
measurement
• Newfunctionalandintelligentmaterials• Materialsanalysis,testingandvalidation• Eco-design,productslifecyclemanagement• Energyoptimisationandrenewableenergies• Processoptimisation
Discover our innovation programmes at www.tudor.lu/innovation-programmes
public research centre henri tudor29, avenue John F. Kennedy | L-1855 Luxembourg-KirchbergPhone: +352 42 59 91 - 1 | Fax: +352 42 59 91 - [email protected] | www.tudor.lu
• Innovativetechnologiesforwastewatertreatment• Renewableenergiesandtechnologieswith
optimisedenergyperformance• Innovativematerialsforenvironmentaltechnologies
public authorities, Bring your innovation challenges to us!
RETHINK PUBLIC SERVICESTHINK INNOVATION
1. collaborative research• Identificationofcommoninterests,jointdesignandimplementation
• Jointfinancialparticipationandrisk-taking
• PossiblenationalorEuropeanco-financing
• Sharingofresultsandprofits
2. research services• AcustomisedofferandTudor’sinnovationcapacitydedicatedtomeetingyourR&Dneeds
• Companyinvestments
• Possiblenationalco-financing
• Youholdthematerialrightstotheresultsandprofitsofthecollaboration
• Calculationofyourinvestmentonacommercialratebase
5. researchers available or Welcomed• Highly-qualifiedstaff(PhDs,postdocs,researchengineers)atyourdisposalortrainingof
yourpersonnelatTudor
• Identificationofcommoninterests,jointdesignandimplementation
• Jointfinancialparticipationandrisk-taking
• PossiblenationalorEuropeanco-financing
• Sharingofresultsandprofits
4. netWorKing• Jointparticipationininnovationnetworks
• PossiblenationalorEuropeanco-financing
• Sharingofresults
3. deliverY of innovative services• Serviceswithaninnovativeimpactforyouractivityanddefinedinacommercialofferestablishedatthe
beginningofthecollaboration
• Possiblenationalco-financing
• Youholdthematerialrightstotheresultsandprofitsofthecollaboration
• Calculationofyourinvestmentonacommercialratebase
• Possibilitytoworkatcostoratafixedprice
Our offer includes:
• Applied experimental and doctoral research in competitive and contractual research projects;
• Innovationproductsandservices;
• Scientificsupportfornationalpolicies.
our products and servicesAmong the products and services offered by this programme are:
• The development and evaluation of public policies involving structured participation and cooperation between the different stakeholders;
• The programme for continuous improvement, based on the CAF model (Cadre d’Autoévaluation des Fonctions Publiques) (Public Services Self-evaluation Framework) and focusing on four stages which are: self-evaluation based on the CAF model of excellence, the establishment of the improvement action plan, the setting-up of means of improvement, and measurement, capitalisation and transfer;
• Helping public initiatives in Luxembourg to integrate into Europe;
• The “Moien Merci” Welcome and Service Charter under which public authorities may advertise and guarantee a certain quality of service to their users. The Centre helps authorities which take this step to define and publicise their commitments, the extent to which they are bound to such commitments, and the review of the Charter. This support is offered in collaboration with the Ministère de la Fonction Publique et de la Réforme Administrative and the government's Service Information et Presse (SIP) (Information and Press Service);
• Training, certification and coaching in the management of IT projects based on the HERMES methodology.
The detailed catalogue of products and services is available at www.tudor.lu/public-services
Who We areWe are an applied research centre focused on innovation, both for businesses and for public authorities, be they local or national. We have over ten years’ experience working with public authorities as they strive for continuous improvement and innovation. To that end, we have established lasting strategic partnerships with key players in public management, such as the Ministère de la Fonction Publique et de la Réforme administrative (Ministry of the Civil Service and Administrative Reform) and the Centre des Technologies de l’Information de l’Etat (CTIE) (National Centre for Information Technologies). We also work closely with, amongst others, the Ministère de l‘Economie et du Commerce Extérieur (Ministry of the Economy and Foreign Trade) and the Ministère des Affaires Etrangères (Ministry of Foreign Affairs). Aware of how important it is for Luxembourg to work within a European context, we belong to a number of European projects and networks, in order to situate Luxembourg’s needs within large-scale European initiatives. The public nature of our business strengthens us in this mission and guarantees our impartiality and objectivity. Finally, undoubtedly add to our strengths the many and varied skills across our research teams, enabling us to solve the most complex of problems to the benefit of citizens and businesses alike.
our aim• To support public sector efficiency by jointly developing new services,
e-services and e-infrastructures;
• To promote innovation in public management, in terms of both organisation and human capital;
• To develop internationally recognised scientific expertise;
• To increase the quality and interoperability of services and e-services (usability, user-centricity and security) in line with international standards;
• To support the action plan of the Ministère de la Fonction Publique et de la Réforme Administrative in line with European strategy;
• To support public bodies as they work towards a coherent and integrated Europe-wide digital strategy.
The aim of our programme is to be a place of “Open Innovation” involving all players in public management, while acting as a scientific point of reference recognised at European level and a bridge linking Luxembourg with various European initiatives.
What We proposeTo meet the needs of the public sector, the PUBLICSERVICES innovation programme brings together all of the Centre’s scientific and technological skill, grouped around the following themes:
• New services, e-services and e-infrastructures for the public sector;
• Innovation in public management and policy support;
• Change management and organisation in the public sector;
• Interoperability and European integration for public services.
hoW to innovate With usWe offer five types of collaboration:
To learn more about our five types of collaboration, download our brochure at www.tudor.lu/collaborate
Interested?
Do not hesitate to contact: Pascal Lhoas, programme managerPhone : +352 42 59 91 –[email protected] | www.tudor.lu/public-services
1. collaborative research• Identificationofcommoninterests,jointdesignandimplementation
• Jointfinancialparticipationandrisk-taking
• PossiblenationalorEuropeanco-financing
• Sharingofresultsandprofits
2. research services• AcustomisedofferandTudor’sinnovationcapacitydedicatedtomeetingyourR&Dneeds
• Companyinvestments
• Possiblenationalco-financing
• Youholdthematerialrightstotheresultsandprofitsofthecollaboration
• Calculationofyourinvestmentonacommercialratebase
5. researchers available or Welcomed• Highly-qualifiedstaff(PhDs,postdocs,researchengineers)atyourdisposalortrainingof
yourpersonnelatTudor
• Identificationofcommoninterests,jointdesignandimplementation
• Jointfinancialparticipationandrisk-taking
• PossiblenationalorEuropeanco-financing
• Sharingofresultsandprofits
4. netWorKing• Jointparticipationininnovationnetworks
• PossiblenationalorEuropeanco-financing
• Sharingofresults
3. deliverY of innovative services• Serviceswithaninnovativeimpactforyouractivityanddefinedinacommercialofferestablishedatthe
beginningofthecollaboration
• Possiblenationalco-financing
• Youholdthematerialrightstotheresultsandprofitsofthecollaboration
• Calculationofyourinvestmentonacommercialratebase
• Possibilitytoworkatcostoratafixedprice
Our offer includes:
• Applied experimental and doctoral research in competitive and contractual research projects;
• Innovationproductsandservices;
• Scientificsupportfornationalpolicies.
our products and servicesAmong the products and services offered by this programme are:
• The development and evaluation of public policies involving structured participation and cooperation between the different stakeholders;
• The programme for continuous improvement, based on the CAF model (Cadre d’Autoévaluation des Fonctions Publiques) (Public Services Self-evaluation Framework) and focusing on four stages which are: self-evaluation based on the CAF model of excellence, the establishment of the improvement action plan, the setting-up of means of improvement, and measurement, capitalisation and transfer;
• Helping public initiatives in Luxembourg to integrate into Europe;
• The “Moien Merci” Welcome and Service Charter under which public authorities may advertise and guarantee a certain quality of service to their users. The Centre helps authorities which take this step to define and publicise their commitments, the extent to which they are bound to such commitments, and the review of the Charter. This support is offered in collaboration with the Ministère de la Fonction Publique et de la Réforme Administrative and the government's Service Information et Presse (SIP) (Information and Press Service);
• Training, certification and coaching in the management of IT projects based on the HERMES methodology.
The detailed catalogue of products and services is available at www.tudor.lu/public-services
Who We areWe are an applied research centre focused on innovation, both for businesses and for public authorities, be they local or national. We have over ten years’ experience working with public authorities as they strive for continuous improvement and innovation. To that end, we have established lasting strategic partnerships with key players in public management, such as the Ministère de la Fonction Publique et de la Réforme administrative (Ministry of the Civil Service and Administrative Reform) and the Centre des Technologies de l’Information de l’Etat (CTIE) (National Centre for Information Technologies). We also work closely with, amongst others, the Ministère de l‘Economie et du Commerce Extérieur (Ministry of the Economy and Foreign Trade) and the Ministère des Affaires Etrangères (Ministry of Foreign Affairs). Aware of how important it is for Luxembourg to work within a European context, we belong to a number of European projects and networks, in order to situate Luxembourg’s needs within large-scale European initiatives. The public nature of our business strengthens us in this mission and guarantees our impartiality and objectivity. Finally, undoubtedly add to our strengths the many and varied skills across our research teams, enabling us to solve the most complex of problems to the benefit of citizens and businesses alike.
our aim• To support public sector efficiency by jointly developing new services,
e-services and e-infrastructures;
• To promote innovation in public management, in terms of both organisation and human capital;
• To develop internationally recognised scientific expertise;
• To increase the quality and interoperability of services and e-services (usability, user-centricity and security) in line with international standards;
• To support the action plan of the Ministère de la Fonction Publique et de la Réforme Administrative in line with European strategy;
• To support public bodies as they work towards a coherent and integrated Europe-wide digital strategy.
The aim of our programme is to be a place of “Open Innovation” involving all players in public management, while acting as a scientific point of reference recognised at European level and a bridge linking Luxembourg with various European initiatives.
What We proposeTo meet the needs of the public sector, the PUBLICSERVICES innovation programme brings together all of the Centre’s scientific and technological skill, grouped around the following themes:
• New services, e-services and e-infrastructures for the public sector;
• Innovation in public management and policy support;
• Change management and organisation in the public sector;
• Interoperability and European integration for public services.
hoW to innovate With usWe offer five types of collaboration:
To learn more about our five types of collaboration, download our brochure at www.tudor.lu/collaborate
Interested?
Do not hesitate to contact: Pascal Lhoas, programme managerPhone : +352 42 59 91 –[email protected] | www.tudor.lu/public-services
1. collaborative research• Identificationofcommoninterests,jointdesignandimplementation
• Jointfinancialparticipationandrisk-taking
• PossiblenationalorEuropeanco-financing
• Sharingofresultsandprofits
2. research services• AcustomisedofferandTudor’sinnovationcapacitydedicatedtomeetingyourR&Dneeds
• Companyinvestments
• Possiblenationalco-financing
• Youholdthematerialrightstotheresultsandprofitsofthecollaboration
• Calculationofyourinvestmentonacommercialratebase
5. researchers available or Welcomed• Highly-qualifiedstaff(PhDs,postdocs,researchengineers)atyourdisposalortrainingof
yourpersonnelatTudor
• Identificationofcommoninterests,jointdesignandimplementation
• Jointfinancialparticipationandrisk-taking
• PossiblenationalorEuropeanco-financing
• Sharingofresultsandprofits
4. netWorKing• Jointparticipationininnovationnetworks
• PossiblenationalorEuropeanco-financing
• Sharingofresults
3. deliverY of innovative services• Serviceswithaninnovativeimpactforyouractivityanddefinedinacommercialofferestablishedatthe
beginningofthecollaboration
• Possiblenationalco-financing
• Youholdthematerialrightstotheresultsandprofitsofthecollaboration
• Calculationofyourinvestmentonacommercialratebase
• Possibilitytoworkatcostoratafixedprice
Our offer includes:
• Applied experimental and doctoral research in competitive and contractual research projects;
• Innovationproductsandservices;
• Scientificsupportfornationalpolicies.
our products and servicesAmong the products and services offered by this programme are:
• The development and evaluation of public policies involving structured participation and cooperation between the different stakeholders;
• The programme for continuous improvement, based on the CAF model (Cadre d’Autoévaluation des Fonctions Publiques) (Public Services Self-evaluation Framework) and focusing on four stages which are: self-evaluation based on the CAF model of excellence, the establishment of the improvement action plan, the setting-up of means of improvement, and measurement, capitalisation and transfer;
• Helping public initiatives in Luxembourg to integrate into Europe;
• The “Moien Merci” Welcome and Service Charter under which public authorities may advertise and guarantee a certain quality of service to their users. The Centre helps authorities which take this step to define and publicise their commitments, the extent to which they are bound to such commitments, and the review of the Charter. This support is offered in collaboration with the Ministère de la Fonction Publique et de la Réforme Administrative and the government's Service Information et Presse (SIP) (Information and Press Service);
• Training, certification and coaching in the management of IT projects based on the HERMES methodology.
The detailed catalogue of products and services is available at www.tudor.lu/public-services
Who We areWe are an applied research centre focused on innovation, both for businesses and for public authorities, be they local or national. We have over ten years’ experience working with public authorities as they strive for continuous improvement and innovation. To that end, we have established lasting strategic partnerships with key players in public management, such as the Ministère de la Fonction Publique et de la Réforme administrative (Ministry of the Civil Service and Administrative Reform) and the Centre des Technologies de l’Information de l’Etat (CTIE) (National Centre for Information Technologies). We also work closely with, amongst others, the Ministère de l‘Economie et du Commerce Extérieur (Ministry of the Economy and Foreign Trade) and the Ministère des Affaires Etrangères (Ministry of Foreign Affairs). Aware of how important it is for Luxembourg to work within a European context, we belong to a number of European projects and networks, in order to situate Luxembourg’s needs within large-scale European initiatives. The public nature of our business strengthens us in this mission and guarantees our impartiality and objectivity. Finally, undoubtedly add to our strengths the many and varied skills across our research teams, enabling us to solve the most complex of problems to the benefit of citizens and businesses alike.
our aim• To support public sector efficiency by jointly developing new services,
e-services and e-infrastructures;
• To promote innovation in public management, in terms of both organisation and human capital;
• To develop internationally recognised scientific expertise;
• To increase the quality and interoperability of services and e-services (usability, user-centricity and security) in line with international standards;
• To support the action plan of the Ministère de la Fonction Publique et de la Réforme Administrative in line with European strategy;
• To support public bodies as they work towards a coherent and integrated Europe-wide digital strategy.
The aim of our programme is to be a place of “Open Innovation” involving all players in public management, while acting as a scientific point of reference recognised at European level and a bridge linking Luxembourg with various European initiatives.
What We proposeTo meet the needs of the public sector, the PUBLICSERVICES innovation programme brings together all of the Centre’s scientific and technological skill, grouped around the following themes:
• New services, e-services and e-infrastructures for the public sector;
• Innovation in public management and policy support;
• Change management and organisation in the public sector;
• Interoperability and European integration for public services.
hoW to innovate With usWe offer five types of collaboration:
To learn more about our five types of collaboration, download our brochure at www.tudor.lu/collaborate
Interested?
Do not hesitate to contact: Pascal Lhoas, programme managerPhone : +352 42 59 91 –[email protected] | www.tudor.lu/public-services
PR
OG
RA
MM
E
Innovating together
*hEAlthCOnstRuCtiOn
MObility huMAn CAPitAl
tRAnsPORt & lOGistiCs
innOFinAnCE
MAnuFACtuRinG industRy
ECOtEChnOlOGy
our other innovation programmes
© C
RP
Hen
ri T
ud
or
- Ju
ly 2
01
2 -
pri
nte
d o
n 1
00
% r
ecyc
led
pap
er
• SectoralstrategyfortransportandEuropeanintegration
• Innovativeandsustainablesupplychains• Co-modaltransport
• AdvancedICTappliedtothehealthcaresector,e-Health• Process,semanticandtechnicalinteroperability
inhealthcare• Biomedicalengineeringandregulatoryaffairs• Feasibilitystudies,development,validationandanalysisin
publichealth
• Newcommunicationtoolsforconstructionprojects• Processimprovementwithinconstructionprojects• Sustainableconstruction• Newmaterialsforconstruction
• ICTforsustainablemobility• Cleantechnologiesformobility
• ICTappliedtolearningandevaluation• Anticipatoryskillsmanagement• Innovationinthestrategicmanagementof
humancapital• Individualandcollectiveexcellenceofhumancapital
OurPUBLICSERVICESinnovationprogrammefocusesonthemainissuesinpublicsectorinnovation–newservices,e-servicesande-infrastructuresforthepublicsector,innovationinpublicmanagementandpolicysupport,publicsectorchangemanagementandorganisation,andpublicservicesinteroperabilityandEuropeanintegration.Thedirectbeneficiariesofthisprogrammearepublicauthorities-localandnational-and,ofcourse,attheendoftheday,citizensandbusinesses.
• Innovationinthefinancialservices• Impactanalysisofpublicpoliciesandregulations
applicabletothefinancialsector• Operationalriskmanagementandperformance
measurement
• Newfunctionalandintelligentmaterials• Materialsanalysis,testingandvalidation• Eco-design,productslifecyclemanagement• Energyoptimisationandrenewableenergies• Processoptimisation
Discover our innovation programmes at www.tudor.lu/innovation-programmes
public research centre henri tudor29, avenue John F. Kennedy | L-1855 Luxembourg-KirchbergPhone: +352 42 59 91 - 1 | Fax: +352 42 59 91 - [email protected] | www.tudor.lu
• Innovativetechnologiesforwastewatertreatment• Renewableenergiesandtechnologieswith
optimisedenergyperformance• Innovativematerialsforenvironmentaltechnologies
public authorities, Bring your innovation challenges to us!
RETHINK PUBLIC SERVICESTHINK INNOVATION
