Prosci Change Management Webinar - Building Organizational Ability

© Prosci Inc. All rights reserved.

Prosci Change Management Webinar

Building Organizational Agility

Research | Methodology | Training | Advisory Services www.prosci.com | +1-970-203-9332 [email protected]

Prosci ®

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Where to find today’s slides with poll results

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Being Human Company Linked in Profile – Follow us!

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For recorded Webinars, visit www.portal.prosci.com


Prosci by the #s: 9

17 80%

4500+ 30,000+ 80,000+

Longitudinal studies Years of research Fortune 100 companies Research participants Certified practitioners Community members

Contact Prosci: Telephone: +1-970-203-9332 Email: [email protected] Website: www.prosci.com

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Our Resources: •  Published products and tools •  Web-based tools and applications •  Face-to-face training •  Train-the-Trainer

To help individuals and organizations build their own change management competencies through development and delivery of research-based, holistic, and easy-to-use tools and methodologies.

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•  New ideas, phraseology, language, and frameworks •  Give you at least an hour per week to think about

change management

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Agenda

1 Our changing world

2 Why agility matters

3 What agility means

4 Attributes of agile organizations

5 How change management fits it

4


Agenda






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© Prosci Inc. All rights reserved. 6




Bigger Change

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Faster Change

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More Complex Change

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More Cross

Functional 12


More Multi-

Disciplinary

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More Information

14


More Connected 15


V.U.C.A. World Volatility Uncertainty Complexity Ambiguity

16



Agenda






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CEOs said that their ability to adapt to change will be a key source of competitive advantage PWC survey of 1150 CEOs

76%

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Executives said organizational agility was critical to business success and growing in importance over time McKinsey Quarterly (Sull)

9 of 10

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Respondents said that their organizations were nearing, at or past the point of saturation 2015 Prosci study with 1120 change professionals

78%

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Individuals suffer Projects suffer Organizations suffer 2015 Prosci study with 1120 change professionals

Saturation has consequences

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From the PMI® 2012 Pulse of the Profession™ In-Depth Report: Organizational Agility

Greater Org Agility

= Better Performance =

Improved Competitive Advantage

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Agenda






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the power of moving quickly and easily; nimbleness

Random House Dictionary

[uh-jil-i-tee] Agility

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Organizational agility: The capacity to identify and capture opportunities more quickly than rivals do

McKinsey Quarterly, Donald Sull, Competing through organizational agility

Agility [uh-jil-i-tee]

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Take advantage of change – whether planned or unexpected – without ever letting it sideline you

PricewaterhouseCoopers, Achieving operational excellence series, How to build an agile foundation for change


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The ability to transform information into insight in response to market movements

The Economist, Organisational agility: How business can survive and thrive in turbulent times


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The result of integrating alertness to changes with a capability to use resources in responding to such changes, all in a timely, flexible, affordable, relevant manner

Hosapple and Li, Understanding Organizational Agility: A Work-Design Perspective, University of Kentucky


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Nimble organization: one that has a sustained ability to quickly and effectively respond to the demands of change while continually delivering high performance.

Daryl Conner, The Characteristics of Nimble Execution December 20, 2010


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An always present ability to manage multiple, complex portfolios of change

Accenture podcast, Special Report: Corporate agility, Working at the speed of opportunity


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The speed and ability of a business to identify and react to internal and external events that could and do occur.

EYGM Limited, Optimizing and balancing corporate agility for insurers, 2013


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Synthesis:

Agility definition components

1) Always present ability – in the fabric of the org

2) Out-changing the competition

3) Anticipating/tuned in to coming changes

4) Increasing speed/ quickness at change

5) Both proactive (planned) and reactive (unplanned)

6) Minimal disruption/ not side-lining you

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Responsiveness Tolerance Resilience Toughness Adaptability Readiness

Preparedness Plasticity

Agility is a “state of being”

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Agenda






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Review the literature - Pillars

• PMI • PwC • Accenture •  xPlane • Daryl Conner

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PMI R

igor

ous

chan

ge

man

agem

ent t

o be

tter

adap

t to

shift

ing

mar

ket

cond

ition

s

Mor

e co

llabo

rativ

e an

d ro

bust

risk

man

agem

ent

Incr

ease

d us

e of

st

anda

rdiz

ed p

roje

ct,

prog

ram

and

por

tfolio

pr

actic

es

PMI® 2012 Pulse of the Profession™ In-Depth Report: Organizational Agility

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PwC A

ntic

ipat

ing

the

futu

re a

nd

plan

ning

for b

usin

ess

oppo

rtuni

ties.

Focu

sing

on

inno

vatio

n w

ithin

the

exis

ting

boun

darie

s of

thei

r bu

sine

sses

.

Man

agin

g ch

ange

th

roug

h pe

ople

.

Inte

grat

ing

new

bus

ines

s ca

pabi

litie

s co

ntin

uous

ly,

rapi

dly,

and

cos

t effe

ctiv

ely.

Sim

plify

ing

and

inte

grat

ing

busi

ness

ac

tiviti

es s

o th

ey c

an b

e an

alyz

ed fo

r cos

t and

va

lue.

PricewaterhouseCoopers, How to build an agile foundation for change

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Accenture A

n ad

aptiv

e op

erat

ing

mod

el

Impr

oved

resp

onsi

vene

ss

thro

ugh

open

co

llabo

ratio

n

Ana

lytic

s to

cre

ate

insi

ght

and

unde

rsta

ndin

g

Lead

ers

as d

river

s of

ch

ange

Nim

ble

wor

kfor

ce

rede

ploy

men

t thr

ough

ra

pid

re-s

killi

ng

Stra

tegi

c in

sigh

t int

o hu

man

cap

ital

Flex

ible

tale

nt

man

agem

ent s

yste

ms

and

proc

esse

s

An

adap

tive

cultu

re

Man

agin

g ch

ange

as

a co

re c

apab

ility

Accenture, Cheese, Silverstone, Smith, Creating an agile organization

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xPlane

Cla

rity

Co-

crea

tion

Har

mon

y

Tran

spar

ency

Visu

al a

lignm

ent

Insp

iratio

n

Act

ion

Res

ilien

ce

xPlane, DNA of Change: Design Principles for Organizational Transformation

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Daryl Conner

Inte

ntio

ns

Rol

es

Impl

emen

tatio

n

Cul

ture

Lead

ersh

ip

Por

tfolio

Res

ults

Daryl Conner, The Characteristics of Nimble Execution, Dec 20, 2010

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We anticipate and plan for changes

We are fast at decision making

We effectively prioritize and manage our change portfolio

We effectively initiate change efforts

We have enhanced risk management practices

We have human capital strategies supporting agility

We rapidly develop and deploy new capabilities

We encourage cross-organizational collaboration

We have reduced silos

We have an embedded CM capability 46

Prosci Agility Attributes


How do you score on each?

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Prosci ® Ag ility Attribute Assessment

Prosci research identified 10 attributes of a change agile organization. How does your organization stack up?

1 to 5 1 2 3 4 5We anticipate and plan for changes Not us at all

Not really something we do

We're doing thatWe're doing pretty

good at thatWe're nailing that

We are fast at decision making Not us at allNot really

something we do We're doing that

We're doing pretty good at that

We're nailing that


Not us at allNot really



We're nailing that

We effectively initiate change efforts Not us at allNot really



We're nailing that





We're nailing that

We have human capital (talent) strategies and practices supporting agility




We're nailing that





We're nailing that

We encourage cross-‐organizational collaboration




We're nailing that

We have reduced silos Not us at allNot really



We're nailing that

We have an embedded organizational change management capability




We're nailing that

Average NA 0 0 0 0 0

Prosci ® Ag ility Attribute Assessment

Prosci research identified 10 attributes of a change agile organization. How does your organization stack up?

1 to 5 1 2 3 4 5We anticipate and plan for changes 3 Not us at all

Not really something we do

We're doing thatWe're doing pretty

good at thatWe're nailing that

We are fast at decision making 2 Not us at allNot really



We're nailing that


1 Not us at allNot really



We're nailing that

We effectively initiate change efforts 4 Not us at allNot really



We're nailing that





We're nailing that





We're nailing that





We're nailing that

We encourage cross-‐organizational collaboration




We're nailing that

We have reduced silos 3 Not us at allNot really



We're nailing that

We have an embedded organizational change management capability




We're nailing that

Average 3 1 2 4 2 1











We have an embedded CM capability

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Agenda






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One of the 10 pillars






We have human capital (talent) strategies and practices for agility




We have an embedded CM capability

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Organizational CM Capability DNA/fabric/norm through individual competencies and

integrated CM approaches

Change Management Catalyzing individual transitions to

deliver organizational results

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Change management: CHānj ‘manijmǝnt

Catalyzing individual transitions

to deliver organizational results

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Change Management is about closing the gap

Requirements Results Outputs Outcomes

Specifications Sustainment

Installation Realization Solutions Benefits

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Gartner BPM Summit Dec 12, 2014

Prosci Webinar Feb 11, 2015

Change management is how you capture people-dependent ROI

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48%

62% 70%

81%

0%

100%

Poor Fair Good Excellent

14%

32%

52%

71%

0%

100%


15% 42%

76%

94%

0%

100%


Change management correlates directly with project success

6x

Increase in likelihood of meeting objectives with excellent change

management

0%

100%


Met or exceeded objectives On schedule On budget

Change Management Effectiveness

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Enterprise Change Management Org change capability

CM Build

Individual Competencies

Integrate into Changes, Projects

and Programs

Initiate Plan Design Develop Deploy

“Go Live”Kick off

Phase 3: Reinforcing Change

Phase 2: Manag ing Change

Phase 1: Preparing for Change

A D K A R

Strategy Plans Measures

GeneralProjectLifecycle

Individual Change Journey

Milestones

OrganizationalChange Mgmt

Activities

Major events

Prosci®

ADKAR ®

Model

Prosci®

3-PhaseProcess

Execs & Senior Leaders

Front-Line Associates

Middle Managers & Supervisors

Initiate Plan Design Develop Deploy Sustain

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Level 5 Organizational Competency

Change management competency is evident at all levels of the organization and is part of the organization's

intellectual property and competitive edge

Level 4 Organizational Standards

Organization-wide standards and methods are broadly deployed for managing and leading change

Level 3 Multiple Projects

Comprehensive approach for managing change is being applied on multiple projects within organization

Level 2 Isolated Projects

Some elements of change management are being applied in isolated projects

Level 1 Ad hoc or Absent

Little or no change management applied

Prosci® Change Management Maturity Model™

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How do we infuse “being

good at change” into our DNA?

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Change agility takes more than chatter, want to and magic

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“I’d like three orders of change agility from page 145, please.”

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Agility is a journey

Where you are today

Where you want to get

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ECM Boot Camp Nov 15, 2016

Auckland CBD

Feb 21, 2017 Sydney CBD

Vicky Emery, Being Human Director, Change Capability Services

Add STRUCTURE and INTENT to the organizational change management capability journey

* ECM Boot Camp fulfill requirements for Prosci Advanced Tracks

Upcoming Opportunities with Being Human

Seats available

Why ECM Agility Saturation Strategic Imperative

What is your ECM Building individual competencies and embedding change practices

Your ECM Journey Current State Transition State Future State

Current Transition Future

Technical side

People side


In House options

•  ECM Planning Workshop – 2 days •  Change Maturity Audit Workshop - ½ day •  Change Capability Consulting support

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Where to find today’s slides with poll results

74

Being Human Company Linked in Profile – Follow us!

Being Human Pty Ltd page - Like us!

For recorded Webinars, visit www.portal.prosci.com

Slideshare.net/BeingHumanAustralia


Prosci Solution

Delivering organizational results by catalyzing individual transitions

http://www.prosci.com | http://blog.prosci.com [email protected]

Build individual change competencies Apply change management on initiatives Embed organizational change capability

http://www.prosci.com [email protected]

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Business

Prosci Change Management Webinar - Building Organizational Ability