HUMAN RESOURCE

REPORT

ZONG

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SUBJECT:

Human Resource Management

SUBMITTED TO:

MR. MUHAMMAD ABBAS

SUBMITTED BY:

MOEZZA MIR

M. HASEEB MIR

MEHWISH JAVED

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“In the name of Allah, the most beneficent and merciful”

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ACKNOWLEDGEMENTS

I would like to acknowledge and thank the following people with the help of whom

this project was completed:

Our parents

Mr. Muhammad Abbas

All the group members who worked really hard in Accomplishment of this

report

Our Friends those helped and gave their valuable time for crafting this

report.

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TABLE OF CONTENTSINDEX Topic Name Page#

1 Executive Summary 62 Introduction 93 Mission Statement 104 Vision Statement 115 SWOT Analysis 126 Hierarchy 137 Recruitment and Selection Process 158 ZONG Policies on Recruitment and Selection9 General Conditions for Recruitment10 Conditions for Selection11 Practices at ZONG regarding Recruitment and Selection12 Critical Review on Recruitment and Selection Process13 Training14 Training Needs Assessment Policy15 Developing a Company-Wide Management Training Policy16 Training Practices at ZONG17 Types of Training at ZONG18 Critical Review on Training at ZONG19 Adoption Towards Organizational Change20 Performance Appraisal System21 Policies at ZONG for Performance Appraisal22 Practices at ZONG for Performance Appraisal23 Critical Review on Performance Appraisal System24 Career Planning and Development25 Critical Review on Career Planning and Development26 Motivation27 Motivation by Design28 Reward System29 Policies on Reward Systems30 Practices Regarding Reward Systems at ZONG31 Critical Review on Reward Systems32 Health and Safety Measures33 Recommendations34 Conclusion35 Bibliography

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EXECUTIVE SUMMARY

Telecom sector have undergone a radical change in the recent years. Once

operating in a non-competitive environment similar to utilities, it is now facing true

competition not only from domestic but also from international competitors. In

order to keep themselves up-to-date, telecom sector members have improved and

strengthened their internal as well as external policies. As a result, they are

spending more on advertising and branding concepts and at the same time

continuously improving their workforce. A very important factor of skilled

workforce in an organization is that it reduces the cost and also helps to maintain

an unbreakable and long lasting relationship with the various facets of consumer

behavior. Now the companies have realized that by concentrating more on their

workforce, they can achieve better efficiency and higher profits. Although HR

department has been ignored in Pakistan for many decades, but now it has been

proved from the experience of other companies that without applying HR policies,

no organization can achieve efficiency and perfect labor force.

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ZONG

Talking about ZONG, it is the first International brand of China Mobile

being launched in Pakistan. It is meant to empower and liberate the people of

Pakistan in every nook and corner of the country. It will become a part of their

hearts, their minds and bring about a change in their lives that every one desired

but few thought would be possible.

The core essence of ZONG is to allow people to communicate at will

without worrying about tariffs, network coverage, capacity issues or congestion.

ZONG will be supported by ground breaking communications, trend setting

customer service and an unmatched product offering which will redefine rules of

the game and establish ZONG as a serious competitor for the number one spot.

ZONG offers its customers with entertaining & innovative value added

services and empowering them by giving a wide variety of products, services &

content to choose from.

They are honored to be the revolutionary country introducing this brand with

others to follow. And their aim is to make ZONG a success story for others to try

and reproduce.

With ambitious plans to provide to the fastest growing Pakistani market and

to win over the ever demanding Pakistani customer, it will be offering

extraordinary coverage, voice and data services as well as a wide range of tariff

options to choose from.

CMPak's edge comes from the experience and expertise of running the

world's largest telecom service and the commitment they make to setting quality

and customer relations standards.

CMPak is geared to offer neatly packaged VAS products that will benefit the

individuals, corporate as well as small businesses. Led by a team of professionals

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from the field of cellular communication, CMPak is determined to make its mark

in the Pakistani market and to change the way people communicate.

China Mobile Pakistan (ZONG) is a 100% subsidiary of China Mobile. So

far CMPak has invested more than US$ 700 million in the telecom sector in

Pakistan and an additional US$ 800 million has been invested till the end of year

2008. These largest investments by CMPak act as ambassador of friendship

between China and Pakistan. CMPak will invest more investments to enhance its

services and bring innovation to sustain its leadership in the Telecom industry of

Pakistan.

ZONG is having its operative roots in China and Pakistan, so we can regard

it as an international telecom company, having its parent company CMCC in

China.

With the help of globalization, HR management has an advantage of having

a bigger pool of workers to be chosen from.

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INTRODUCTION:

“Listening to our employees attentively is the responsibility of ZONG HR. Your feedback will

be kept in abso lu t e   con f iden t i a l l y  by  be ing   sen t

on ly   to  HR Opera t iona l  Exce l l ence  Team.  We  ensu re   t he  facilitation of the

process in the best interest of the Company and the Employees!”

Zong Human Resource Department that has the capability of performing

functions such as job analysis, recruitment, training and development, performance

appraisal, setting compensation policies and providing safety and health to their

employees.

This report covers all the aspects of the human resource management

concepts presently applied in ZONG. On the basis of observation it has been

extracted that Human Resource in ZONG is highly motivated due to the perfect

conditions provided to them.

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Mission Statement

To be the number one cellular operator in

Pakistan …

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Vision Statement

To deliver the best network services with value added

services that is in reach of common person.

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Stregths: Backup support

Value-added services

Ever-increasing subscribers

Ever-increasing coverage area

W eaknesses: Late entry into the market

Least count current subscribers

Low area coverage (so far)

Opportunities: Covering such areas where others

have not yet reached

Quality services to obtain customers’ loyalty

Lower tariffs

T

hreats: Security threats to towers

Threat of competitor strategies for tariffs and packages.

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HIERARCHY

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President

Chief HRM Officer

Director HRM

Senior HR Manager

Regional HR Manager

Assistant HR Manager

STRUCTURE OF HR DEPARTMENT AT ZONG

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IT

Karachi Islamabad Lahore

Marketing EngineeringHR SalesFinance

Employment planning & forecasting

Recruiting: Build a pool of candidates

Applicants complete

application form

Use selection tools; tests to

screen-out applicants

Director or department head interview final candidates to make final choices

Candidate becomes employee

RECRUITMENT AND SELECTION PROCESS

ZONG POLICIES FOR RECRUITMENT AND SELECTION:

Policies for Recruitment and Selection as experienced at ZONG are:

Recruitment policy

Objectives: The policy is projected to ensure an effective and efficient method

of recruitment and selection. It is expected that hiring should be without any

discrimination based on race, colour, sex, nationality, ancestry, religion or

disability.

(to be continued….)

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