Project Management Foundations Series Course 103 - Project Stakeholder Management

  • Published on
    13-Sep-2014

  • View
    1.582

  • Download
    0

DESCRIPTION

 

Transcript

<ul><li><p>Project Management Foundations Course 103 Project Stakeholder ManagementPresented By: Think For A Change Think For A Change, LLC.</p></li><li><p>Target Student AudienceLittle to no experience with:Formal Project Management ConceptsPMI Project Management Body of KnowledgeStakeholder Management Practices</p><p>Frustrated with:Poorly Organized Work EffortsLack of Leadership in Project EffortsNegative Stakeholder Influence on Projects</p></li><li><p>Course PM 103 Project Stakeholder ManagementStakeholder Identification</p><p>Stakeholder Engagement Planning</p><p>Stakeholder Management</p><p>Stakeholder Control</p><p>Review What Youve Learned!</p><p>Segment OneSegment TwoQUIZSegment ThreeSegment FourCourse Syllabus:</p></li><li><p>Stakeholder Identification</p><p>Segment One</p></li><li><p>Project Stakeholder ManagementIntroductionIdentifying the people, groups or organizations that could impact or be impacted by the projectGather and analyze stakeholder needs and expectations regarding the projectDevelop management strategies for effectively and appropriately engaging stakeholders in project status, decision-making and executionDevelop stakeholder communication plans and strategiesManaging stakeholder conflicts of interestsFacilitate stakeholder engagement and influence regarding decision-making and day-to-day project activities</p></li><li><p>Stakeholder IdentificationDefinition:The process of identifying the people, groups or organizations that could impact or be impacted by a decision, activity or outcome of the project; and analyzing and documenting relevant information regarding their interests, involvement, interdependencies, influence and potential impact on project success.11 2013 Project Management Institute. A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fifth Edition; Page 390</p></li><li><p>Stakeholder IdentificationStakeholder Identification Process MapInputsProject CharterProcurement DocumentsOrganizational Environment &amp; Cultural FactorsOrganizational Process &amp; Document AssetsTools &amp; TechniquesStakeholder AnalysisSubject Matter ExpertiseMeetings and InterviewsOutputsStakeholder Roster/Register</p></li><li><p>Stakeholder Engagement Planning</p><p>Segment Two</p></li><li><p>Stakeholder Engagement PlanningDefinition:The process of developing appropriate management strategies to effectively engage stakeholders throughout the project lifecycle, based on the analysis of their needs, interests and political impact on project success.22 2013 Project Management Institute. A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fifth Edition; Page 398</p></li><li><p>Stakeholder Engagement PlanningIntroductionDefine strategy for:Engaging with key project stakeholders based on their specific needs or requirementsGathering support and leveraging positive political stakeholder impactsMitigating negative political stakeholder impactsProvide a clear, actionable plan to interact with project stakeholders to support project interestsManage expectations Control competing interests and requests for changeEstablish effective communicationsAn iterative process that requires constant analysis to ensure appropriate stakeholders are engaged at appropriate times</p></li><li><p>Stakeholder Engagement PlanningStakeholder Engagement Planning Process MapInputsProject Management PlanStakeholder Roster/RegisterOrganizational environment/cultural factorsOrganizational process assetsTools &amp; TechniquesMeetingsInterviewsSubject Matter ExpertiseAnalytical tools and techniquesOutputsStakeholder Management PlanUpdated Communications Plan</p></li><li><p>Stakeholder Management</p><p>Segment Three</p></li><li><p>Stakeholder ManagementDefinition:The process of communicating and working with stakeholders to meet their needs/expectations, address issues as they occur and foster appropriate stakeholder engagement in project activities through the project lifecycle33 2013 Project Management Institute. A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fifth Edition; Page 403</p></li><li><p>Stakeholder ManagementIntroductionIncrease support and minimize resistance from stakeholdersThis is a key factor in project success or failureEngaging with stakeholders at appropriate project stages to obtain or confirm commitment to the projects successManaging stakeholder expectations through effective communication and negotiation Addressing potential concerns that may become issuesAnticipating future issues or risksCommunicating the impact of key issues and the corresponding resolution plansEnsuring that stakeholders clearly understand the projects goals, objectives and success criteriaThe ability of project stakeholders to influence project outcomes is much higher at the beginning of the project, but do not dismiss or underestimate their ability to influence (directly or indirectly) the projects outcome even in the later stages of the lifecycle.</p></li><li><p>Stakeholder ManagementStakeholder Management Process MapInputsStakeholder Management PlanCommunications PlanChange Management PlanChange LogOrganizational Process AssetsTools &amp; TechniquesCommunication Methods and StrategiesInterpersonal SkillsManagement SkillsLeadership SkillsOutputsIssue LogMay be part of a Risks-Assumptions-Issues-Decisions (RAID) LogChange RequestsProject Management Plan UpdatesProject Documentation UpdatesOrganization Process Asset Updates </p></li><li><p>Stakeholder Control</p><p>Segment Four</p></li><li><p>Stakeholder ControlDefinition:The process of monitoring overall project stakeholder relationships and adjusting strategies and plans for engaging stakeholders44 2013 Project Management Institute. A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fifth Edition; Page 408</p></li><li><p>Stakeholder ControlIntroductionMaintain or increase efficiency and effectiveness of stakeholder engagementRespond to changes and influences (internal or external)Introduce any changes to the scope of project in an organized and controlled manner</p></li><li><p>Stakeholder ControlStakeholder Control Process MapInputsProject Management PlanIssue LogWork Performance DataProject StatusProject DocumentationTools &amp; TechniquesInformation Management SystemsProject Management SystemsSubject Matter ExpertiseMeetings and Interviews OutputsWork Performance InformationChange RequestsProject Management Plan UpdatesProject Documentation UpdatesOrganizational Process Asset Updates</p></li><li><p>Project Stakeholder ManagementFinal ThoughtsProject Stakeholder Management is about:Making sure you understand the people, groups or organizations that could have an impact on, or be impacted by, your projectUnderstanding the unique needs and expectations of each key stakeholderPlanning for managing and controlling the engagement and influence key stakeholders will have on your projects decision-making and execution processesCommunicating effectively to key project stakeholders to ensure they have what they need to participate in the projectLeveraging stakeholders to assist in resolving conflicts, securing resources and mitigating issuesSteering the project through the confusing, and potentially damaging minefield of internal organizational politics</p></li><li><p>Review What Youve Learned!</p><p>QUIZ</p></li><li><p>Question 1:What is the best way to solicit stakeholder needs?Course 103 Project Stakeholder Management</p><p>QUIZ</p></li><li><p>Question 1:What is the best way to solicit stakeholder needs?</p><p>Course 103 Project Stakeholder Management</p><p>QUIZAnswer:Interviews</p></li><li><p>Question 2:The process of communicating and working with stakeholders to meet their needs/expectations, address issues as they occur and foster appropriate stakeholder engagement in project activities through the project lifecycle is the definition of ______________?</p><p>Course 103 Project Stakeholder Management</p><p>QUIZ</p></li><li><p>Question 2:The process of communicating and working with stakeholders to meet their needs/expectations, address issues as they occur and foster appropriate stakeholder engagement in project activities through the project lifecycle is the definition of ______________?</p><p>Course 103 Project Stakeholder Management</p><p>QUIZAnswer:Stakeholder Management</p></li><li><p>Question 3:True or False.</p><p>The key output of Stakeholder Identification is the Stakeholder Roster/Register</p><p>Course 103 Project Stakeholder Management</p><p>QUIZ</p></li><li><p>Question 3:True or False.</p><p>The key output of Stakeholder Identification is the Stakeholder Roster/Register</p><p>Course 103 Project Stakeholder Management</p><p>QUIZAnswer:True</p></li><li><p>Question 4:With respect to stakeholder management, what is the key factor in project success or failure?</p><p>Course 103 Project Stakeholder Management</p><p>QUIZ</p></li><li><p>Question 4:With respect to stakeholder management, what is the key factor in project success or failure?</p><p>Course 103 Project Stakeholder Management</p><p>QUIZAnswer:Increased support and minimized resistance from key stakeholders</p></li><li><p>Question 5:In which project stakeholder stage would you likely be responding to changes and/or internal or external influences?</p><p>IdentificationEngagement PlanningManagementControl</p><p>Course 103 Project Stakeholder Management</p><p>QUIZ</p></li><li><p>Question 5:In which project stakeholder stage would you likely be responding to changes and/or internal or external influences?</p><p>IdentificationEngagement PlanningManagementControl</p><p>Course 103 Project Stakeholder Management</p><p>QUIZAnswer:Control</p></li><li><p>CONGRATULATIONS!</p><p>You have successfully completed:Project Management FoundationsCourse 103 Project Stakeholder Management</p><p>PRESENTED BY:Think For A Change, LLC.</p></li><li><p>Please visit: http://www.thinkforachange.com</p><p>For more information on best/next practices, educational training, tools, techniques and process models for:Project ManagementInnovation ManagementProduct ManagementLeadership</p></li></ul>

Recommended

View more >