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The communication between clients, project managers and developers is often difficulty. Asked for objectives & status, they will often give completely different answers. The talk explains communication based on the 4-sides-model and explains the different project roles and their aims. Establishing understanding will lead to successful projects.
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BERATUNG
JUDITHANDRESEN
News from another planet03/01/2013 | ConFoo
PROJECT COMMUNICATION
Project CoachingConsultingProject Audits
www.judithandresen.com@judithandresen
BERATUNG
JUDITHANDRESEN
BERATUNG JUDITH ANDRESEN PROJECT COMMUNICATION2 | More Presentations
REMARKSLINKS
BERATUNG JUDITH ANDRESEN PROJECT COMMUNICATION3
RULES FOR THIS TALK_ Tweet @judithandresen
_ Ask, if you have questions
_ Coaching
BERATUNG JUDITH ANDRESEN PROJECT COMMUNICATION
TARGET OF THIS TALK_ Project communication is often broken
_ Misunderstandings, accusations are ″daily business″
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TARGET: WHAT CAN I DOTO IMPROVE OUR PROJECT COMMUNICATION?
Four Sides Model
Goals of the Project Team
Communication Tasks
PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN5
Four Sides Model
Goals of the Project Team
Communication Tasks
PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN6
PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
I am going to talk about communication between project managers and developers
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
I am not going to talk about missing skillsin project management
and / or missing project management
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
Every communicationhas a content and a relationship aspect
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
What?
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
Let us look at an example.
Breakfast
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN12
FOUR SIDES MODEL
Relationship
Appeal
Self
Reve
latio
n
Factual InformationSender"beaks"
I don‘t likehard eggs
You don‘t care about me
You don‘t care about me
| http://en.wikipedia.org/wiki/Four-sides_model. Schulz von Thun
Receiver "ears" The egg is
hard
Boil the egg 4.5
minutes!
"Berta,the egg is hard"
PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN13
MISCOMMUNICATION IN THREE STAGES
The sender is sending four messages simultaneously
We most clearly hear the relationship aspect
Three messages get lost
PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
You do not act like this?
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN15
TWO DAYS UNTIL LAUNCH
Relationship
Appeal
Self
Reve
latio
n
Factual InformationSender"beaks"
| http://en.wikipedia.org/wiki/Four-sides_model. Schulz von Thun
Receiver "ears"
“There are100 tickets open!“
PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
Often three messages get lost.Make sure that you heard the message
the sender wanted to send.
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Four Sides Model
Goals of the Project Team
Communication Tasks
PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN17
PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN18
Are you one team?
Do you aim for the same goals?
Do you agree on the quality metrics?
PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
If you do not aim for the same goal then every discipline is going to
focus on its own area
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
Aims of the project management
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN21
PM AIMS AT THREE OBJECTIVES
Time Quality
Budget
Any action taken by the project manager should follow these three objectives
Classic project management prefers time & budget
PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
If a project fails,the project manager loses
his / her reputation
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
Aims of developers
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN24
DEVS AIM AT ONE OBJECTIVE
Time
Budget
Quality
Agile project management & development focus on quality
PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
If a developer developsa system without quality
he / she loses his / her reputation
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
MISSING COMPETENCE IN SIGHT
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If a developer estimates the effort of a task, he / she considers the task with his / her experience
If a developer specifies a timeline,he / she argues with his / her experience
If he / she has misjudged the effort,it falls back on his / her competence
PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
Define one project goal.
Otherwise you lose time, quality & budget while defending your reputation
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Four Sides Model
Goals of the Project Team
Communication Tasks
PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN28
PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
Lost Reputation
Not competent enough
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Do not forget that you are talking with four beaks!
Open up your four ears!
PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
Talk!
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Be honest!
Do not blame!
Don‘t forget the team‘s goal!
PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
Optimize the team‘s work
through regular retrospectives
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Again: Do not forget that you are talking with four beaks!
And: Open up your four ears!
PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
You are one team
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
Find outwhat drives the person you are talking to
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
Discuss different environments
Discuss possible solutions
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
Feel the passion of the other
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PROJECT COMMUNICATIONBERATUNG JUDITH ANDRESEN
Feel the passion of the other
and support it!
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BERATUNG
JUDITHANDRESEN
www.judithandresen.com/Image: http://www.morguefile.com/archive/display/186336
GOOD LUCK!
