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Pre-Registration for Radiology Pre-Registration for Radiology PatientsPatients

Penny Saemisch

PAS Office Manager

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Project GoalsProject Goals

Ultimate goal of project – Reduce registration errors – Reduce patient wait time

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Sponsor/Leadership PanelSponsor/Leadership Panel

Jim Austin; (CEO)

Kim Babcock; Director of Organization (DOO)

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Value Stream ManagerValue Stream Manager

Penny Saemisch;

Patient Access Services (PAS) Manager

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Team MembersTeam Members

Pre-Registration Team– Scheduling; Scott Lewandowski– Registration; Laura Haller, Judy Hill,

Robbin Horton, Kathleen Howard, and Jennifer Shelton

– Radiology check in; Marsha Hudson

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Purpose of ProjectPurpose of Project

Reduce Registration Errors– Benefits: Increase revenue

Reduce Patient Wait Time– Benefits: Increase patient satisfaction

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Metrics and TargetsMetrics and Targets

Reduction in insurance errors and wait time.– Decrease in error reports– Decrease in patients having to register

in person.

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Project ScopeProject Scope

Starting point:– Patient being scheduled for service.

Ending point:– Patient checking in for service.

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ParametersParameters

No new staffNo overtime

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DeliverablesDeliverables

Decrease in Insurance and demographic errors.

Decrease in patient complaints and wait time.

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Timeline; Timeline; Target Date / Completion dateTarget Date / Completion dateFeb 16,2012 to July 19, 2012

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Updates: MonthlyUpdates: Monthly

Month Date Assignment Action Assignment

Feb 16th Project charter Post online thru

March 8th Kick off meeting Bring example of agenda to class

April

May

June

July