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Product Testing and Refinement Chris Cera, CTO @ Arcweb July 9, 2014

Product Testing and Refinement

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This presentation was given to Techgirlz annual entrepreneurial summer camp for middle school girls. This presentation was part of a 2-hour workshop on product design, testing, and refinement.

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Page 1: Product Testing and Refinement

Product Testing and RefinementChris Cera, CTO @ Arcweb

July 9, 2014

Page 2: Product Testing and Refinement

What is the name of this cookie?

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Samoas or Caramel deLites?

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What should we name our product?

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The Scientific Method

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The Scientific Method

1. Ask a question2. Do background research3. Construct a hypothesis4. Test your hypothesis5. Analyze your data and draw a conclusion6. Report the results

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“Guess then test”

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Validate your hypothesis

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Talk to prospective customers

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Currency

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Currency

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Currency

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Currency

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Currency

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What should we name our product?

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Hypotheses

1. “Samoas”2. “Caramel deLites”3. “Caramel DeLites”4. …5. …6. ...7. …8. …9. …10. …

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How to test our hypotheses?

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What should we name our product?

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Book Funnel Analysis

• English speakers on earth – 100%• Read a business book – 45%• Discover the product ad – 30%• Click the product ad – 15%• Click the “Add to cart” button – 10%• Start the checkout process – 8%• Enter their credit card information – 7%• Enter their shipping information – 6%• Buy the book – 5%

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Optimize

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Hypotheses

1. “The 4-Hour work week”2. “How to work less”3. “How to get rich quick”4. …5. …6. ...7. …8. …9. …10. …

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Example Advertisement

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Budget Challenge: $???

• Given– We have 10 names to test– We will test each one on 10 different people– It costs $1 for each test (i.e. to buy an ad)

• How much money do we need?

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Budget Challenge: $100

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The 4-Hour Workweek (of course)

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How else could this have been tested?

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A/B Testing Examples

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A/B Testing Examples

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How will users want to sign in?

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Sign In Funnel Analysis

• English speakers on earth – 100%• Discover the product – 50%• Download the product – 25%• Launch the product – 20%• Create a username – 10%• Sign into their account – 9%• Launch the product monthly – 5%• Launch the product weekly – 3%• Launch the product daily – 2%• Launch the product hourly – 1%

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Sign In Page: Example

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Sign In Page: Borrowing

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Sign In Page: Borrowing

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Sign In Page: Borrowing 3x

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Sample Test Results

• Twitter converts 2% of people• Facebook converts 10% of people

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A/B Testing Execution

• Given 3,000 people• A/B test for the first 300 (10% of them)– 6 different campaigns with 50 tests each

• Then test final 2,700 people with best campaign.

• Results– Worst campaign (Twitter) converted 2%– Best campaign (Facebook) converted 10%– Difference between 54 and 270 people.– For a $50 product, that is $10,800!

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Budget Challenge: Implementation

• Implement Twitter login: $10• Implement Facebook login: $15• Implement LinkedIn login: $20

• But we only have $10!?! What do we do?

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Group Work

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Group Work

• Assignment [50 minutes]– List 1-2 of your funnels, then “guess and test”– Identify a step to optimize– List your hypothesis and test(s)– Test them on other group members, collect currency

• Group Presentations [30 minutes]– Steps in the funnel(s)– Optimization step(s)– List your hypothesis and test(s)– Summarize the results

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Thank you

• Chris Cera, CTO• [email protected]• 215.435.2289