Listening in Interpersonal Communication

Presented By:Muhammad Husnain (8389)Zarmeen Karimi (10202)Syed Arif Ali Shah (7922)Waqas Zahid (7112)

Presented To:Zehra Shah

Listening : the process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages; to hear something with thoughtful attention

Effective communication is 2-way depends on speaking and listening

What is Listening?

When you have ears, you can hear everything within hearing range; but that doesn’t necessarily mean you understand what you heard. Listening,

on the other hand, is a skill.

Hearing- physical process; natural; passive

Listening- physical & mental process; active; learned process; a skill

Listening is hard!You must choose to participate in the

process of listening.

Listening V/S Hearing

Listening…. the psychological process of receiving, attending to, constructing meaning from, and responding to spoken or nonverbal messages

Hearing = physiological Listening = psychological

What is listening?

85% of what we know is from listening 45%of our time is spent on listening A person recalls 50%of what they just heard ….only 20%of it is remembered long term

Importance of listening

To be recognized and remembered To feel valued To feel appreciated To feel respected To feel understood To feel comfortable about a want or need

Why Be A Good Listener?

Listening is the most powerful form of acknowledgment

…a way of saying, “You are important.”

Listening promotes being heard

‘Seek first to understand, then be understood’

- Stephen Covey

PROCESS OF LISTENING

UnderstandingLearning

RememberingRecalling

EvaluatingJudging

ReceivingHearing

RespondingAnswering

Receiving It refers to the response caused by sound waves

stimulating the sensory receptors of the ear; it is physical response.

Understanding It is the stage at which you learn what the

speaker means-the thoughts and emotional tone.

Remembering It is important listening process because it means

that an individual has not only received and interpreted a message but has also added it to the mind's storage bank.

But just as our attention is selective, so too is our memory- what is remembered may be quite different from what was originally seen or heard.

Activity:

BED DREAM COMFORT REST AWAKE SOUND WAKE NIGHT SLUMBER TIRED EAT SNORE

Evaluating

It consists of judging the messages in some way. At times, you may try to evaluate the speaker’s underlying intentions or motives.

Often this evaluation process goes on without much conscious awareness.

Responding This stage requires that the receiver complete the

process through verbal and/or nonverbal feedback; because the speaker has no other way to determine if a message has been received .

This stage becomes the only overt means by which the sender may determine the degree of success in transmitting the message.

STYLES OF EFFECTIVE LISTENING

Syed Arif Ali Shah (7922)

NO ONE NO ONE WOULDWOULD TALK MUCH IN TALK MUCH IN SOCIETY IF THEY KNEW HOW SOCIETY IF THEY KNEW HOW OFTEN THEY MISUNDERSTOODOFTEN THEY MISUNDERSTOODOTHERS.OTHERS.

(GOETHE)

Participatory-Passive listening

Empathic-Objective listening

Non judgmental- Critical listening

Surface-Depth listening

Active-Inactive listening

STYLES OF EFFECTIVE LISTENING

Participatory-Passive listening

Active participation Physically & mentally engage in the

sharing of meaning

Elements

Non-Verbal: Eye contact, facial expressions

Verbal: questions, back channeling cues such as “I see” “yes” “uh-huh” etc

Participatory-Passive listening

Listening without talking Powerful means of communicating

acceptance

Passive listener: suspends judgment and just listens

Who accepts, not evaluate. Who supports, not intrude

Empathic-Objective listening

To listen empathically Feel with them See the world as they see Feel what they feel

It helps you understand what a person means & what the person is feeling

Empathic-Objective listening

Listen with objectivity and detachment See beyond other person sees

Example: A teacher & student (Empathic) (1+1 = 11) (Objective) (1+1 = 2)

Non judgmental- Critical listening

Listen with open mind Avoid distorting messages Avoid filtering out unpleasant or

undesirable message

Recognize your own ethnic, national, or religious biases, (it may increase or minimize importance because it confirms or contradicts your biases)

Non judgmental- Critical listening

Name calling- involves giving an ideae.g. (“atheist” “neo-Nazi” “cult”) to make you accept things

you value high, like (“democracy” “free speech” “academic freedom”)

Testimonial- use image associated to with person to gain approval, (if you respect the person) to gain rejection (if you disrespect the person)

e.g. advertisement: use person dressed like doctors, use phrase “dentists advice”

Bandwagon- used to persuade to accept or reject an idea because “everybody is doing it”

e.g. “draw Mohammad day” & “switch to Pakbuk”

Surface-Depth listening

Obvious/surface/literal meaning

(Surface level communication)

What they are saying?

Surface-Depth listening

Hidden, deep meaning

(In depth communication)

Why they are saying?

E.g.: “The patient is very serious”

Purpose of Active listening

“Active, effective listening is a habit, as well as the foundation of effective communication.”

ACTIVE LIETENING

“Active listening is the process of sending back the speaker what the listener thinks the speaker meant.”

It is a process of putting into some meaningful whole your understanding of the speaker’s total message

Continued…

Example:

ESMAIL: that creep gave me a c on the paper!! I really worked on that project and all I get is a lousy C!

AYESHA: that’s not so bad; most people got around the same grade. I got a C too.

FAISAL: So what? This is your last semester. Who cares about grades anyway?

SAAD: You got a C on the paper you were working for the last three weeks? You sound really angry and hurt.

Active listening serves a number of important purposes:

It shows that you are listening. Check how accurately you have understood what

the speaker said and meant. Express acceptance of speaker’s feelings. To prompt the speaker to further explore his or her

feelings or thoughts.

Purpose:

“TECHNIQUES OF EFFECTIVE LISTENING”

Active listening intentionally focuses on who you are listening to, whether in a group or one-on-one, in order to understand what he or she is saying. 

Techniques:

Paraphrase the speaker’s meaning. Express understanding of the speaker’s feeling. Ask questions to ensure that you are on a right

track. Focus your attention on the subject Avoid distractions Set aside your prejudices, your opinions. When interacting with the speaker, keep an eye

contact and do not argue.

Quick flashback

Listening and hearing are two different entities.

The listening process requires five pre-requisites if it has to be listening.

Cultural differences and gender differences play an important role in the listening process.

The general key to effective listening in interpersonal situations is ‘’Active participation”.

Contd..

We need to listen empathically to make sure that we understand what the speaker is actually going through.

Effective listening involves listening non-judgmentally to help you understand and help you critically.

That completes our agenda for the day. Hope you have enjoyed.

THANK-YOU