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Presentation to ARMA Calgary Chapter - May 13, 2013
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Principles of Holistic Information
Governance
Good Governance is Good Business
ARMA Calgary Chapter
May 13, 2013
Information governance is about …
Records
Security
Info architecture
Storage
Acceptable use
Etc.
GETTING STUFF DONE!!!
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1. Information is an asset
2. Information has purpose
3. Information has sources & targets
4. Information has deadlines
5. Information has consumers
6. Information carries obligations
7. Information carries risks
8. Information has many forms
9. Information isn’t immortal
10. Information demands accountability
Principles of Holistic Information Governance
(PHIGs)
3
Information is an asset
4
Belongs to the org – not the person
Device, location are irrelevant
Costs of acquisition, maintenance
Value may depreciate over time
Residual value
Information has purpose
Understand what you’re using information for
Different orgs can use the same info for different purposes
What does your info do?
Cause action
Help plan
Support decisions
Inform / educate / entertain
5
Information has sources & targets
Where are you getting your info & where are you sending
it?
Internal or external
Social media
Cloud
Can you trust the sources?
What will the recipient do with it?
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Information has deadlines
When do you really need it?
Is real-time really necessary?
What do you do when you don’t get it in time?
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Information has consumers
It’s about more than just security
Who can have or use it?
How do you get it to them?
What can they do with it?
You have to get your product (information) to market
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Information carries obligations
What are your social, regulatory, compliance obligations
Historical perspective
Multiple jurisdictions
Data sovereignty
Self-imposed / business vs. Statutory
Most stringent wins?
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Information carries risks
Too much or not enough?
Bad decisions or analysis paralysis?
What if it leaks?
Legal, FOIP/FOIA/ATIP
Risk profile
Probability of occurrence
Impact of occurrence
Litigation frequency
Costs of mitigation vs. Impacts of occurrence
You can’t protect against everything
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Information has many forms
How are stakeholders interacting with it?
What kinds of devices?
Where are they accessing?
Passive or active interactions?
Do your consumers become contributors?
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Information isn’t immortal
Most information doesn’t last forever
Get rid of it when you can
Legally defensible destruction is only one aspect
If it still has business value, keep it
De-clutter, become info-efficient
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Information demands accountability
C-level, single role accountability
Typical CIO focus is infrastructure
½-step below CEO, ½-step above rest of C-suite
Stakeholder input, 1 person accountable
No room for bias
Balance business objectives against compliance & risk
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Wrapping it up
Time to switch
Risks -> Benefits
Cost -> Value
Policies -> procedures -> education -> tools
Review & repeat as required
It doesn’t have to be perfect, good enough is good
enough
Focus on business first
Balance business benefits against compliance, risk
Approach depends on org type & info type
Information governance is about getting business done
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Additional Resources
The Blog posts that started this
Principles of Holistic Information Governance
Chris Walker, April 2013 (updated broken link 2014-01-19)
Policies First – Holism in Information Governance
Chris Walker, February 2013
Governance Sucks but Doesn’t Have To
Chris Walker, September 2012
20 Information Governance Questions and Answers
Webcast
ECM Maturity Assessment
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Copyright © OpenText Corporation. All rights reserved.
Thank You
Chris Walker
Business Development Manager, Services, Western Canada
+1 780 270 5359
Skype christianpwalker1
Twitter @chris_p_walker
Good Governance is Good Business
