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RETAIL OPERATIONS
Presented by : Arlene BenitahDoreen Adams
Agnes YeungDawn Jeyendran
Presentation December 2012
Retail OrientationManager Responsibilities• Ensuring high level of Customer Service• Sales targets and increasing profits Dealing with customer service issues such as customer complaints & queries Interviewing and recruiting new staff Overseeing stock control and receiving orders
New Colleagues
Welcome
• Familiarize yourself with your new assignment1
• Explore your new environment2
• Meet your new colleagues3
Today’s Overview
Learning Objectives
• Technology • Procedure• Policies• Benefits
K
New WorkThe technology learning curve
New Em-
ployee
1 yr 2 yr 3 yr
Time Spent
Proj
ects
Wor
ked
On
Get Familiar
Achieve Mastery
Working Toward Mastery
Get Experience
d
Case Study
• Jeremy– His first day– Mistakes made– Successes achieved– The moral of the story
Discussion
• What we can learn from Jeremy
• Best practices• Take-aways
Summary
• Define your challenges– Technological as well as personal
• Set realistic expectation– Mastery is not achieved overnight
• Keep your eye on the goal– Mentorship programs
QUESTIONS?
APPENDIX