Presentation PMOz2012 A systemic lessons learned and captured knowledge (SLLCK) model for project...
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e L n d sso s L a e rn e PM ... Stephen Duffield PhD Candidate USQ How do we learn lessons so we don't repeat the mistakes of the past? Literature suggests that the lessons learned process in practice rarely happens... and when it does it fails to deliver the intended results. Master of Project Management - Research Project (Supervisor: Dr Jon Whitty USQ) Disclaimer: The views and opinions expressed by Stephen Duffield in this presentation are his alone, and do not reflect the views, opinions and position of any organisation with which Stephen may be otherwise affiliated. 1
Presentation PMOz2012 A systemic lessons learned and captured knowledge (SLLCK) model for project organizations
A significant challenge for government and business project organisations is to ensure that lessons are learned and that mistakes of the past are not repeated. Both the knowledge and project management literature suggests that the lessons learned process in practice rarely happens, and when it does it fails to deliver the intended results. This paper proposes a conceptual systemic project management lessons learned and captured knowledge model derived from the Swiss cheese model for safety and systemic failures, where captured knowledge from lesson learned is distributed and applied across a network of variables such as individual learning, culture, social, technology, process and infrastructure. Keywords: Project Knowledge Management, Lessons Learned, Learning, Culture
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1. PM L e sson s L earned ...Stephen Duffield PhD Candidate
USQHow do we learn lessons so we dont repeat the mistakes of the
past? Literature suggests that the lessons learned process in
practice rarely happens...and when it does it fails to deliver the
intended results.Master of Project Management - Research
Project(Supervisor: Dr Jon Whitty USQ) Disclaimer: The views and
opinions expressed by Stephen Duffield in this presentation are his
alone, and donot reflect the views, opinions and position of any
organisation with which Stephen may be otherwise affiliated. 1
2. PM lessons learned journey (ISSEC August 2011 John
Andrews)Boeing LLdb review2003 (not effective)2007 (not effective),
Boeing 2010 (a different approach - look at other mechanisms -
repeat findings culture) Risk ManagementMaster of Project
Management - Research 2 3. 62% of 522 have a LL process Only 11.7 %
used it Why? LL fails to deliver80% of 74 attempt LL60% are
dissatisfied http://astore.amazon.com/pmlesleablo-20 3 4. link
RandLhttp://www.ombudsman.vic.gov.au/resources/documents/Investigation_into_ICT_enabled_projects_Nov_2011.pdfMars
Polar Lander4 5.
