INTRODUCTION

1

INTRODUCTION

Future needs of employees will be met through training and development programmes.

Organizations take fresh diploma holders or graduates as apprentices or management trainees.

They are absorbed after course completion. In the present industrial era, it is necessary to

raise the skill levels and increase the versatility and adoptability of employees. Inadequate job

performance a decline in productivity or changes resulting out of job redesigning or a

technological break -through require some type of training and development efforts.

The aims at this summer training project report are to identify the training and development

programme of the employees of various departments of C.L. Gupta and to gain the partial

knowledge of training and development program conduct by the H.R. Department of the

company. My study aims at this dissertation programmes are to identify the level of job

satisfaction in the employees of various departments and gain the partial knowledge of job

satisfaction program conduct by the H.R. Department of the company.

Thus it shows that training and development has been becoming more and more important

part of any industrial undertaking. Moreover management ability does not come

automatically. It comes slowly and gradually from training experience and growth, since the

days of the early Management pioneers, training has been recognized as vital and legitimate

area of corporate concern.

This report is about the study of training and development programmes of C.L. Gupta.

During the survey I found that, employees are satisfied with the training and development

programmes of the organization. The major limitation of the project is that, employees don’t

have time to fill up the questionnaire. During the survey, I have studied the importance of

training and development programme for the organization and how training and development

is exercised in organization. It is also observed that, training and development programmes

are directly related with the performance of the employees.

A program of training and development is important as it lends stability and flexibility to an

organization, besides contributing to its capacity to grow. Accidents, scrap and damage to

machinery and equipment can be avoided or minimized. Furthermore, future needs of

employees could be taken care of by training and development. Training and development

activities are designed to impart specific skills, abilities and knowledge to the employees.

Distinction is often made between training, education and development. Training refers to

2

imparting specific skills, Education is the process of theoretical learning in classrooms while

Development refers to learning opportunities designed to help employees grow and evolve in

their respective fields. All the three form a part of training and development – only target

groups of employees differ. Training is confined to shop-floor workers and development is

meant for executives. Education, of course is needed for all employees, irrespective of their

hierarchy.

Successful candidate placed on the jobs need training to perform their duties

effectively. Workers must be trained to operate machines, reduce scrap, and avoid accidents.

It is not only the workers who need training, supervisors, managers and executives also need

to be developed in order to enable them to grow and acquire maturity of thought and action.

Training and development constitute an ongoing process in any organization. This project is

devoted to a detailed discussion on the nature and process of training and development in a

typical industrial establishment.

Skill, education, development, ethics related changes and decision-making skill must

go into any programme of training and development.

Training: An Introduction

In the present industrial era, it is necessary to raise the skill levels and increase the versatility

and adoptability of employees. Inadequate job performance, decline in productivity, changes

resulting out of job redesigning or a technological break-through require some type of

training and development efforts. As the jobs become more complex, the importance of

employee development also increases in a rapidly changing society. Employee training and

development is not only an activity that is desirable but also an activity that an organization

must commit resources to if it is to maintain a viable and knowledgeable work force.

Thus it shows that training and development is becoming more and more important part of

any industrial undertaking. Moreover, management ability does not come automatically, it

comes slowly and gradually from training experience and growth. Since the days of the early

Management pioneers, training has been recognized as vital and legitimate area of corporate

concern.

Definition of Training:

3

Following are some of the major definitions given by various scholars:

According to Flippo, "Training is the act of increasing the knowledge and skill of an

employee for doing a particular job.”

According to Lucius, "The term training is used to indicate only a process, by which

the aptitudes, skills and abilities of the employees to perform specific jobs are increased."

Characteristics or Nature of Training

On the basis of the definitions by various scholars and on the basis of general

knowledge the following facts can be presented about the nature or training and its

characteristics:

Expense on Training is investment and not wastage:

The most important characteristics of training is that expenditure incurred on it is

investment and not wastage. In other words the expenses on training of employees will be a

recurring advantage for the enterprises for a long run, which will be in the form of an

increased efficiency of the employees.

It relates to special jobs:

The purpose of training is not to increase the general knowledge of the employees but

to make them proficient or skillful in a special job.

It is beneficial both to the organization and the employees:

Training is a process which benefits both the organization and the employees. On one

hand, the dream of the enterprise to have more production is fulfilled and on the other hand,

because of increased proficiency the employees get better remuneration by increasing

production in less time. Because of the decrease in number of accidents their life is also

secured.

Training is a continuous process

Training is not a process which can give all the knowledge to an employee regarding

all the future work. Whenever some new procedure and new technology are adopted in the

enterprise, training becomes imperative.

Difference between Training and Development

4

Basis Training Development

Meant for Operatives Executives

Focus Current job Current and future jobs

Scope Individual employee Work group or organization

Goal Fix current skill deficit Prepare for future work

demands

Initiated by Management The Individual

Content Specific job related information General Knowledge

Time- frame Immediate Long term

IMPORTANCE

BENEFITS OF THE BUSINESS BENEFITS OF THE EMPLOYESS

Trained worker works more efficiently. Training makes an employee more

useful to a firm. Hence, getting

employment becomes easier.

Workers use machine tools, materials in a

proper way, thus wastage is reduced to a

large extent.

Makes employees more efficient and

effective.

Fewer accidents, trained workers need

not be put under close supervision as they

know how to handle operations properly.

Training enables employees to secure

promotions easily.

Training makes employees more loyal to

an organization. They will not leave the

unit where there is growth opportunity.

It can enable employees to cope up with

organizational, social & technological

changes.

5

NEED FOR TRAINING

Training is needed to serve the following purposes:.

Newly recruited employees require training so as to perform their tasks effectively.

Training is necessary to prepare existing employees for high level jobs. Existing

employees require refresher training so as to keep abreast of the latest developments in

job operations. In the face of rapid technological changes this is an absolute necessity.

Training is necessary to make employees mobile and versatile.

Training is needed to bridge the gap between what the employees have and what the job

demands. Training is needed to make employees more productive and useful in long run.

Training Methods

Training method can be classified by the location of instruction. It may be divided

into two types

I. On the Job Training

II. Off the Job Training

ON THE JOB TRAINING:

It is provided when the workers are taught relevant knowledge, skills and abilities at

the actual workplace. The widely used training methods are listed below.

1. Job Instruction Training

The JIT method is a four step instructional process involving preparation,

presentation, performance tryout and follow up. It is used generally to teach workers how to

do their current jobs. The four steps followed in the JIT methods are:

The trainee receives an overview of the job, its purposes and its desired outcomes, with a

clear focus on the relevance of training.

The trainer demonstrates the job in order to give the employees a model to copy. The

trainer shows a right way to handle the job.

Next, the employee is permitted to copy the trainer way. Demonstrations by the trainer and

practice by the trainee are repeated until the trainee masters the right way to handle the

job.

6

Finally, the employee does the job independently without supervision.

2. Coaching

Coaching is a kind of daily training and feedback given to employees by immediate

supervisors. It involves a continuous process of learning by doing. It may be as an informal,

unplanned training and development activity provided by supervisors and peers. In coaching,

the supervisor explain things and answers questions, he throws light on why things are done

the way they are, he offers a model for trainee to copy; conducts lot of decision making

meetings with trainees; procedures are agreed upon and the trainee is given enough authority

to make divisions and even commit mistakes.

3. Mentoring

Mentoring is the process of shaping competencies or behaviors by providing

feedback, usually to subordinates or even peers, about how to achieve the best in life.

Mentoring is relationship in which senior manager in organization assumes

responsibility for grooming a junior person. Generally, technical, interpersonal & political

skills are conveyed in such a relationship from a more experienced person.

Objective:

1. To help identify Mentors who can train the next generation Trainees, to align and move into

the organization, thus building a talent pool in the years to come.

2. To help in institutionalizing a Mentoring system which would help nurture high potential

individuals and put them on a faster learning curve?

3. Start an initiative that would bring a different culture and space for the future managers.

Methodology

Phase 1 Identifying Mentors

1. Identify prospective Mentors.

2. Identify the Critical Competencies required for being a mentor.

3. Map the competencies of the Mentors.

7

4. Identify Individuals who have maturity to become Mentors.

Phase 2 Training the Mentor.

1. Train the Mentors on the key aspects of mentoring and process that aid in institutionalizing

mentoring as a system.

2. A three-day Role and Identity Lab: This would be designed to build up the energy required

and the commitment to the process. Each individual would need to find a context, which

would sustain the role that he is required to play.

Phase 3 Mentee Training

A two-day workshop for all Mentees

1. To lay a context for the mentees and understand of the role that he’s required to play.

2. Create a context to understand the style and the best fit for the Mentor Mentee Match.

APPRENTICESHIP TRAINING

Apprenticeship training dates back to the middle Ages, when skilled craftsmen passed

on their knowledge to others as a way of preserving the guilds. Today, apprenticeship

programs are partnerships between labor unions, employers, schools, and the government.

They are most often found in the skilled trades and professional unions such as boiler

engineers, electrical workers, pipe fitters, and carpenters. The typical apprenticeship program

requires two years of on-the-job experience and about 180 hours of classroom instruction,

though requirements vary. An apprentice must be able to demonstrate mastery of all required

skills and knowledge before being allowed to graduate to journeyman status. This is

documented through testing and certification processes. Journeymen provide the on-the-job

training, while adult education centers and community colleges typically provide the

classroom training. Formal apprenticeship programs are regulated by governmental agencies

that also set standards and provide services.

OFF THE JOB TRAINING

SIMULATIONS

8

Simulations are designed to mimic the processes, events, and circumstances of the

trainee's job. Equipment simulators, business games, in-basket exercises, case studies, role

playing, and behavior modeling, are types of simulations.

EQUIPMENT SIMULATORS.

Equipment simulators are mechanical devices that incorporate the same procedures,

movements and/or decision processes that trainees must use with equipment back on the job.

Among those trained with this method are airline pilots, air traffic controllers, military

personnel, drivers, maintenance workers, telephone operators, navigators, and engineers. To

be effective the simulator and how it is used must replicate, as closely as possible, the

physical and psychological (time pressures, conflicting demands, etc.) aspects of the job site.

To facilitate this, the equipment operators and their supervisors should be involved in the

simulation design and pre-testing. This reduces potential resistance to the training and, more

importantly, increases the degree of fidelity between the simulation and the work setting.

BUSINESS GAMES.

Business games attempt to reflect the way an industry, company, or functional area

operates. They also reflect a set of relationships, rules, and principles derived from

appropriate theory (e.g., economics, organizational behavior, etc.). Many business games

represent the total organization, but some focus on the functional responsibilities of particular

positions within an organization (e.g., marketing director, human resource manager). These

are called functional simulations. Games that simulate entire companies or industries provide

a far better understanding of the big picture. They allow trainees to see how their decisions

and actions influence not only their immediate target but also areas that are related to that

target.

Prior to starting the game trainees are given information describing a situation and the

rules for playing the game. They are then asked to play the game, usually being asked to

make decisions about what to do given certain information. The trainees are then provided

with feedback about the results of their decisions, and asked to make another decision. This

process continues until some predefined state of the organization exists or a specified number

of trials have been completed. For example, if the focus is on the financial state of a

company, the game might end when the company has reached a specified profitability level

or when the company must declare bankruptcy. Business games involve an element of

competition, either against other players or against the game itself. In using them, the trainer

9

must be careful to ensure that the learning points are the focus, rather than the competition.

IN-BASKET TECHNIQUE.

The in-basket technique simulates the type of decisions that would typically be

handled in a particular position such as a sales manager or operations manager. It affords an

opportunity to assess and/or develop decision-making skills and attitudes. To begin the

exercise, trainees are given a description of their role (a current or future job) and general

information about the situation. Trainees are then given a packet of materials (such as

requests, complaints, memos, messages, and reports) which make up the in-basket. They are

asked to respond to the materials within a particular time period (usually 2 to 4 hours). When

the in-basket is completed, the trainer asks the trainee to identify the processes used in

responding to the information and to discuss their appropriateness. The trainer provides

feedback, reinforcing appropriate decisions and processes or asking the trainee to develop

alternatives. A variation is to have trainees discuss their processes in a group format

moderated by the trainer. Here the trainer should attempt to get the trainees to discover what

worked well, what didn't and why.

CASE STUDY.

Case studies are most often used to simulate strategic decision-making situations,

rather than the day-to-day decisions that occur in the in-basket. The trainee is first presented

with a history of the situation in which a real or imaginary organization finds itself. The key

elements and problems, as perceived by the organization's key decision makers, may also be

provided. Case studies range from a few pages in length to more than a hundred. Trainees are

asked to respond to a set of questions or objectives. Responses are typically, though not

always, in written form. Longer cases require extensive analysis and assessment of the

information for its relevance to the decisions being made. Some require the trainee to gather

information beyond what was in the case. Once individuals have arrived at their solutions,

they discuss the diagnoses and solutions that have been generated in small groups, large

groups, or both. In large groups a trainer should facilitate and direct the discussion. The

trainer must guide the trainees in examining the possible alternatives and consequences

without actually stating what they are.

Written and oral responses to the case are evaluated by the trainer. The trainer should

convey that there is no single right or wrong solution to the case, but many possible solutions

depending on the assumptions and interpretations made by the trainees. The value of the case

10

approach is the trainees' application of known concepts and principles and the discovery of

new ones. The solutions are not as important as the appropriateness with which principles are

applied and the logic with which solutions are developed.

ROLE PLAY.

The role play is a simulation of a single event or situation. Trainees who are actors in

the role play are provided with a general description of the situation, a description of their

roles (e.g., their objectives, emotions, and concerns) and the problem they face.

Role plays differ in the amount of structure they provide to the actors. A structured

role play provides trainees with a great deal of detail about the situation that has brought the

characters together. It also provides in greater detail each character's attitudes, needs,

opinions, and so on. Structured role plays may even provide a scripted dialog between the

characters. This type of role play is used primarily to develop and practice interpersonal skills

such as communication, conflict resolution, and group decision making. Spontaneous role

plays are loosely constructed scenarios in which one trainee plays herself while others play

people that the trainee has interacted with in the past (or will in the future). The objective of

this type of role play is to develop insight into one's own behavior and its impact on others.

How much structure is appropriate in the scenario will depend on the learning objectives.

Whether structured or spontaneous, role plays may also differ based on the number of

trainees involved. Single, multiple, and role-rotation formats provide for more or less

participation in the role play. In a single role play, one group of trainees role plays while the

rest of the trainees observe. While observing, other trainees analyze the interactions and

identify learning points. This provides a single focus for trainees and allows for feedback

from the trainer. This approach may cause the role players to be embarrassed at being the

center of attention, leading to failure to play the roles in an appropriate manner. It also has the

drawback of not permitting the role players to observe others perform the roles. Having non-

trainees act out the role play may eliminate these problems, but adds some cost to the

training.

In a multiple role play, all trainees are formed into groups. Each group acts out the

scenario simultaneously. At the conclusion, each group analyzes what happened and

identifies learning points. The groups may then report a summary of their learning to the

other groups, followed by a general discussion. This allows greater learning as each group

will have played the roles somewhat differently. Multiple role plays allow everyone to

11

experience the role play role play in a short amount of time, but may reduce the quality of

feedback. The trainer will not be able to observe all groups at once, and trainees are usually

reluctant to provide constructive feedback to their peers. In addition, trainees may not have

the experience or expertise to provide effective feedback. To overcome this problem, video

tapes of the role plays can be used by the trainee and/or trainer for evaluation.

The role-rotation method begins as either a single or multiple role play. However,

when the trainees have interacted for a period of time, the role play is stopped. Observers

then discuss what has happened so far and what can be learned from it. After the discussion,

the role play resumes with different trainees picking up the roles from some, or all, of the

characters. Role rotation demonstrates the variety of ways the issues in the role play may be

handled. Trainees who are observers are more active than in the single role play since they

have already participated or know they soon will be participating. A drawback is that the

progress of the role play is frequently interrupted, creating additional artificiality. Again,

trainees may be inhibited from publicly critiquing the behavior of their fellow trainees.

BEHAVIOR MODELING.

Behavior modeling is used primarily for skill building arid almost always in

combination with some other technique. Interpersonal skills, sales techniques, interviewee

and interviewer behavior, and safety procedures are among the many types of skills that have

been successfully learned using this method. While live models can be used, it is more typical

to video tape the desired behavior for use in training. The steps in behavior modeling can be

summarized as follows:

1. Define the key skill deficiencies

2. Provide a brief overview of relevant theory

3. Specify key learning points and critical behaviors to watch for

4. Have an expert model the appropriate behaviors

5. Have trainees practice the appropriate behaviors in a structured role play

6. Have the trainer and other trainees provide reinforcement for appropriate imitation of the

model's behavior

Behavior modeling differs from role plays and games by providing the trainee with an

12

example of what the desired behavior looks like prior to attempting the behavior. While this

method is primarily behavioral, steps 2 and 3 reflect the cognitively oriented learning features

of the technique. Feedback to the trainee is especially powerful when video is used to record

both the model's and the trainee's performance. Through split screen devices, the performance

of the model and the trainee can be shown side by side. This allows the trainee to clearly see

where improvements are needed.

Simulations are not good at developing declarative knowledge. Some initial level of

declarative and procedural knowledge is necessary before a simulation can be used

effectively. Although some knowledge development can occur in simulations, usually other

methods are required for this type of learning. Simulations provide a context in which this

knowledge is applied. Improving the trainees' ability to apply knowledge (i.e., facts,

procedures, and strategies) is the focus of simulations. Simulations do a good job of

developing skills because they:

Simulate the important conditions and situations that occur on the job

Allow the trainee to practice the skill

Provide feedback about the appropriateness of their actions

Each of the different formats has particular types of skills for which they are more

appropriate:

Mechanical, machine operation and tool-usage skills are best learned through use of

equipment simulators.

Business decision-making skills (both day to day and strategic), planning, and complex

problem solving can be effectively learned through the use of business games.

The in-basket technique is best suited to development of strategic knowledge used in

making day-to-day decisions.

Case studies are most appropriate for developing analytic skills, higher-level principles,

and complex problem-solving strategies. Because trainees do not actually implement their

decision/solution, its focus is more on what to do (strategic knowledge) than on how to

get it done (skills).

Role plays provide a good vehicle for developing interpersonal skills and personal

insight, allowing trainees to practice interacting with others and receiving feedback. They

are an especially effective technique for creating attitude change, allowing trainees to

experience their feelings about their behavior and others' reactions to it.

13

TRAINING PROCESS

STEP: 1 Need Analysis:

* Identification of Training Needs:

1.1. For Executives: Key duties & responsibilities are mentioned positionwise, after that

required competency to carry out those duties & responsibilities are mentioned (Generic,

behavioral & technical). Thereafter competence level of each individual is taken.

1.2. For workers: It is recommended by concerned H.O.D.

1.3. Organizational Need Basis: It is recommended by RO.D HR.

STEPS: 2 Training Design:

2.1. Preparation of Training Calendar:

a) Yearly calendar

b) Monthly training calendar

2.2. Identification of Training Faculty:

According to the training program, training faculty is identified

STEP: 3 Training Implementation:

3.1. Imparting Training

a) As per training need attached Nomination is received from concerned HOD for seminar/

external specialized training program. Approvals are to be obtained for the training programs

(outhouse training) from H.O.D HR

b) Attendance sheet is filled during the training program.

c) Training feedback is obtained at the end of the training program.

STEP: 4 Training Evaluations

Training Evaluation is to be made on the basis of the feedback given by the HOD this is to be

done within three month after the training. Then the training records are maintained.

14

Results and conclusions

The training need of the executives and workers were found with recommendation

from HODs and analysis of their job responsibilities.

The needs identified were associated with the competencies which the employees

need to develop to effectively to carry out their job responsibilities.

The training also aims to honor their existing skills to work in a productive manner.

The training imparted is not just limited to the technical specification of their work but also

one of its objectives was to develop the personality and attitude in the employees. This was

done to keep in mind the comprehensive nature of the training imparted and increased

emphasis on the human resource of the company.

For the period April 05-Mar06 the number of training programs were only 84,.But for

the periodApr06-Mar07 the number of training programs have been increased to 200 with

more emphasis on the safety training . Out of these 200 programs 40% were of safety

training, 2% for Induction training, 16% for IT training, 12% for behavioral training, 15% for

Core function training.

Some of the findings from the TNI exercise are as follows:

It was found that in the company safety is the top priority as the training programs for

safety are maximum i.e. 40%.

It was also seen that the thrust on training for quality improvement was a lot sighting.

It reveals the fact that the organization is pretty open to new techniques of production

which are also environment friendly.

The thrust by executives on behavioral training and that of workers on technical was quite

understandable.

The analysis of training calendar gives the following results:

The total number of employees trained for the year AprO6-March07 around 3931

covering a total of 25840 hours and 3230 number of man days (1 man-day = 8hours).

The man days planned for this period were 3800 of which 85% were achieved.

Training and Human Resource Management

15

The HR functioning is changing with time and with this change, the relationship between the

training function and other management activity are changing. The training and development

activities are now equally important with that of other HR functions. Gone are the days, when

training was considered futile, waste of time, resources, and money. Now-a-days, training is

an investment because the departments such as, marketing & sales, HR, production, finance,

etc depends on training for its survival. If training is not considered as a priority or not seen

as a vital part in the organization, then it is difficult to accept that such a company has

effectively carried out HRM. Training actually provides the opportunity to raise the profile

development activities in the organization.

To increase the commitment level of employees and growth in quality movement (concepts

of HRM), senior management team is now increasing the role of training. Such concepts of

HRM require careful planning as well as greater emphasis on employee development and

long term education. Training is now the important tool of Human Resource Management to

control the attrition rate because it helps in motivating employees, achieving their

professional and personal goals, increasing the level of job satisfaction, etc. As a result

training is given on a variety of skill development and covers a multitude of courses.

Role of HRD Professionals in Training

This is the era of cut-throat competition and with this changing scenario of business; the role

of HR professionals in training has been widened. HR role now is:

1. Active involvement in employee education.

2. Rewards for improvement in performance.

3. Rewards to be associated with self esteem and self worth.

4. Providing pre-employment market oriented skill development education and post

employment support for advanced education and training

5. Flexible access i.e. anytime, anywhere training.

Training as Consultancy

Training consultancy provides industry professional to work with an organization in

achieving its training and development objectives.

Estimation of Training Outsourcing

16

It has been estimated that 58% of the emerging market in training outsourcing is in customer

education, while only 42 percent of the market is in employee education.

The training consultancies offer various benefits such as:

Training Courses that Consultancies Offer

The various courses that consultancies offer are:

Business Training Courses

o Management Development

Conflict Management

Managing Diversity

Project Management

Stress Management

Time Management

Senior Management Workshops

o Sales

17

Negotiation Skills

Sales Technique

o Customer Care

Customer Care Training

Managing Customers

o Human Resource

HR Administration

Induction Training

Recruitment & Selection

Successful Appraising

o Personal Development Courses

Workshops on:

Assertive Skills

Building Confidence

Coping with Change

Interview Techniques

Maximize Potential

One to One Coaching

Focused entirely on personal objectives

Move forward at individual pace

Material used in tailor made to specific development Need

Importance of Training Consultancies

• It helps in enhancing company’s image

18

• It helps in strengthening the team spirit

• It helps in applying knowledge, developing core competencies, and reducing work load

• It helps in improving the work relations

• It helps in developing focused and inspired staff

• It leads to greater chances of success

Consultants can provide help on following areas:

• Management Development

• Team Building Leadership

• Health & Safety Training

• Interpersonal Skills

• Sales Training

The continued need for individual and organizational development can be traced to numerous

demands, including maintaining superiority in the marketplace, enhancing employee skills

and knowledge, and increasing productivity. Training is one of the most pervasive methods

for enhancing the productivity of individuals and communicating organizational goals to new

personnel. In 2000, U.S. organizations with 100 or more employees budgeted to spend $54

billion on formal training (“Industry Report,” 2000). Given the importance and potential

impact of training on organizations and the costs associated with the development and

implementation of training, it is important that both researchers and practitioners have a

better understanding of the relationship between design and evaluation features and the

effectiveness of training and development efforts.

Meta-analysis quantitatively aggregates the results of primary studies to arrive at an overall

conclusion or summary across these studies. In addition, meta-analysis makes it possible to

assess relationships not investigated in the original primary studies. These, among others (see

Arthur, Bennett, & Huffcutt, 2001), are some of the advantages of meta-analysis over

narrative reviews. Although there have been a multitude of meta-analyses in other domains of

industrial/organizational psychology (e.g., cognitive ability, employment interviews,

assessment centers, and employment-related personality testing) that now allow researchers

to make broad summary statements about observable effects and relationships in these

domains, summaries of the training effectiveness literature appear to be limited to the

periodic narrative Annual Reviews. A notable exception is Burke and Day (1986), who,

however, limited their meta-analysis to the effectiveness of only managerial training.

19

Consequently, the goal of the present article is to address this gap in the training effectiveness

literature by conducting a meta-analysis of the relationship between specified design and

evaluation features and the effectiveness of training in organizations. We accomplish this

goal by first identifying design and evaluation features related to the effectiveness of

organizational training programs and interventions, focusing specifically on those features

over which practitioners and researchers have a reasonable degree of control. We then discuss

our use of meta-analytic procedures to quantify the effect of each feature and conclude with a

discussion of the implications of our findings for both practitioners and researcher.

20

COMPANY

PROFILE

21

C.L. GUPTA

We are 118-year-old company, in Moradabad, a city 150 kms. from Delhi. Thus have a great

experience in this field. We have our own infra-structure of 1,200,000 sq.ft area with large

number of veteran, professionals, technical staff & more than 2000 skilled labors, the

company combined with design, matrxing, machinery process & as semblance in one

continuous line. Our company follows the principle of honoring the contract, keeping the best

credit & first quality.

C.L.GUPTA is known as a reputed Export House in India, specializing in various areas of

product development. The company offering for various products all sorts of Handicrafts

items. Our items are with the latest trends of International Market and well appreciated.

C.L.GUPTA is fully prepared to cover the continuing from Brass, E.P.N.S, Wrought Iron,

Copper, Aluminum, S.Steel, Wooden & Bone Handicrafts, specialize in Home & Office

Decoration, Christmas Decoration, Garden Accessories, Bathroom Accessories, Kitchen

Wares, Hotel Wares, Nauticals, Costume Jewellery,Home Furnishings  & Other Household

product

 Proud  Members Of:-

1) Indo German Chamber of Commerce.

2) Messe Frankfurt Venue GmbH & Co.Kg

3) Export Promotion Council for Handicrafts.

4) Chamber Of Indian Industries. 

5) Export Promotion Bureau.

6) India Exposition Mart.

7) Moradabad West Industries Chamber.

COMPANY DETAILS

18 Km. Stone, Delhi road, Vill. Jivai, Jyotibaphule Nagar – 244221

Phone: +91-591-305 1234 till 34, Fax: +91-591-305 1111, e-mail: info@clgupta.com

We are 118-year-old company, in Moradabad, a city 150 kms. from Delhi.

Infrastructure

 Factory Land Area: 50 acres, Covered Area: 1,200,000 sq.ft

22

 In-house Electricity Generation: 6.0 MW

 Residential Complex within factory premises for Craftsmen

 A task force of 2000+ direct & indirect  

 Some of our major clients are :

Pottery Barn, Ikea, Target Stores, Crate & Barrel, Restoration Hardware, Cost Plus World

Market, Marks & Spencer, Becara Historical Collections, Schubert Varia, Pete Van Roon etc.

Some of our major clients are,

Pottery Barn, Ikea, Target Stores, Crate & Barrel, Restoration Hardware, Cost Plus World

Market, Marks & Spencer, Becara Historical Collections, Schubert Varia, Pete Van Roon

etc.

OUR POLICIES

Quality Policy : Our Foremost Commitment is to satisfy our customers by providing quality

products and on time services that meet their requirements. It shall be our endeavor to

achieve quality and excellence in all our activities.

Quality Objective:

1- To provide products that meet customer requirements consistently.

2- To constantly improve quality through preventive action.

3- To Develop employees through continuous training in knowledge and skills.

4- To Establish and implement ISO 9001: 2000 quality management system.

Quality Policy & Objectives- Definition :The quality policy and objectives of the company

have been defined by the management in conformity with the corporate objective and

changing customer need & expectation. The company personnel shall be made aware of the

implication of quality policy through training to ensure that is understood & implemented

23

SAFETY POLICY OF THE COMPANY

1. Co. has locked gates with 24 hours security guard on site.

1. Implement procedure to screen the coming & going of any individual who are not

the employee of the company e.g. registration at the gate 7 use of the visitors

identification.

2. Visitors’ gate pass is given to visitors.

3. Entry of visitor’s details in register at main gate.

4. Signed gate pass is received by visitors after visit at gate.

5. CCTV`s are used at main gate & many location.

6. Guard is appointed at main gate.

7. Employees are checked by metal detector at main gate.

8. A protective wall is around premises.

9. Only experienced security guard have appointed.

10. Security guards are remaining on duty during working hours.

11. Tracking of incoming & outgoing goods.

12. Vehicle parking area is situated outside the company.

13. Punch cards are used for in –out time for employee.

14. We are using mercury lights in factory compound.

2.) Factory worker documentation& identification

1. All employees have identity card

2. All labor has identity cards.

3. Employee’s documents are checked

3.) Container loading process

1. Container are loaded inside the factory ground using their own workers

2. All containers must first be searched for any concealed material prior to loading.

3. When all the containers are fully loaded, make sure the container seal is legitimate

and applied.

4. Correcting by your own personnel and that this seal is not broken all the way to

24

the container yard.

STRENGTH OF COMPANY

An ISO 9001:2000 company.

A 100% export unit.

Team headed by professional.

Excellent industrial relation in company.

Impeccable track record of statutory payment and repayment to banks and financial

institutions.

No income tax, sales tax, excise and custom claims and proceedings are pending

against the company.

Company’s affairs are guided by a professional board of directors comprising to

individuals who are expert in their respective fields.

All major commercial/manufacturing activities co-ordinate and controlled through

a fully computerized network.

Neither union activities nor union exist.

Superb and imported technology.

National Award for Best Performance in the year 1999 & 2000.

Manufacture and export of Brass gift items & planters, Silver plated gift items,

Iron, Glass, Copper and Wooden gift items.

HUMAN RESOURCE GUIDELINES

POLICY

It is the policy of C.L.Gupta to provide Supervisors with the flexibility to schedule work

hours that will be efficient and productive while meeting the needs of the business and

accommodating the personal needs of Employees.

GUIDELINES

WORK WEEK/WORK DAY

The workweek for all Employees consists of a period beginning at 12:00 a.m. Monday of

each week and continuing through 11:59 p.m. the following Sunday.The workday begins

each day at midnight.

WORK SCHEDULE

25

The Regular Work Schedule for each Employee is forty (40) hours and normally consists of

five (5) days (Monday through Friday).

An Irregular Work Schedule deviates from the typical Monday through Friday work

schedule. It may start on any day of the week. These hours are established by C. L. Gupta ;

the schedule may vary in the number of hours worked in a day, number of days worked in a

week or may contain rotating shifts over a given time period depending on business

requirements, the nature of the work itself, local service needs, and other business demands.

Shift scheduling within the workweek must be established, approved by Management and

announced in advance of implementation.

STANDARD WORK DAY

A standard work day normally consists of 8 hours of work per day, schedules (excluding a

1/2-hour uncompensated meal period); may be altered by the Supervisor or Employee with

Supervisory approval to meet business and personal needs. The goal is to balance work to a

40-hour work week unless overtime is scheduled. Although there is no federal or state

requirement to provide for meal and break periods, C.L.Gupta expects employees to take a ½

hour uncompensated meal period.

CORE WORK HOURS

Typically, core hours are 9a.m. to 2 p.m. to accommodate various schedules and project

needs, Supervisors may set core work hours within their groups. Core work hours ensure the

appropriate support to fulfill business needs and meet team objectives.

FORMAL BREAK SCHEDULES

If formal breaks are observed in the work group, then a regular 8 hour work shift will include

2 compensated break periods of 15 minutes each. If a 10+ hour shift is worked, an additional

10 minute compensated break period will be added.

Meal and break periods vary from department to department because of business

requirements. Scheduling of meals and breaks must be approved by the department

Manager/Supervisor.

VARIABLE START/DEPARTURE TIMES

26

Employees may request variable start or departure times. Supervisory approval is required

and decisions will be based on Employees’ performance and business needs. Once the

starting time is established, it becomes the Employee’s normal work schedule until

renegotiated with supervision.

SHIFT DIFFERENTIAL

All Employees who work on second or third shift will receive additional compensation of

11.5% above their regular hourly rate for all hours worked. In order to qualify for shift

differential pay, an Employee’s regularly scheduled shift must start at 12:00 noon or

thereafter

MAKE-UP TIME

C.L.Gupta understands that situations will arise where Employees may need to be away from

work during their regular work schedule. C.L.Gupta offers flexible schedules where

Employees are allowed to make this time up. If an Employee needs to miss work, he/she

should notify and seek approval from his/her Supervisor for when to make up the missed

time. Employees may be allowed this flexibility with Supervisor approval and based on the

following considerations:

There is work to be done

The Employees work performance and attendance are acceptable

The Employee has requested to make up time at least 24 hours in advance.

Frequency with which the employee requests to make-up time

Where a safety hazard exist, another employee or supervisor should be in the same

work area.

If the decision is made to make up the time, hours must be made up within the same week for

non-exempt Employees and within the same pay period for exempt Employees.

CALL-IN PAY

Call-In is the time period during which an Employee is required, during non-scheduled

working hours, to return to a worksite after completion of a regular assignment or work

period. The work provided or service performed when called back usually is of a special or

27

emergency nature, and on infrequent and sporadic occasions. See attached AES policy for

more details.

Non-exempt Employees will receive a minimum of 4 hours pay per day, or actual

time worked, whichever is greater

PRE-SCHEDULED OVERTIME

Prescheduled overtime is not considered “Call-In Pay” because the Non-Exempt Employee

knows before the regular shift ends there is a requirement to return to the facility to perform

work.

An employee who is scheduled to work outside normal work hours will receive a

minimum of 2 hours pay per day, or actual time worked, whichever is greater.

An employee making multiple trips will be paid an additional minimum of 2 hours for

a maximum of 4 hours per day, or actual time worked, whichever is greater.

There must be a minimum of 3 hours between trips.

ON-CALL (STANDBY) PAY

On-Call: Time period during which an employee is required, during non-scheduled working

hours, to be available in order to respond, normally within fifteen (15) minutes, and to report,

if called upon, normally within one (1) hour, to perform work or provide service. See

attached AES policy for more details.

Standby: Same as On-Call

Pager Duty: On-Call or Standby time during which the employee is specifically contacted by

pager.

If Management requests a non-exempt Employee to be on standby, the Employee will receive

1 hours of straight time pay per each 24-hour period on call.

Typically standby Employees carry a pager and remain in the area during the

duration of the assigned period. This time occurs outside scheduled work hours.

If an Employee is called into the facility “call-in” pay will start at arrival at the

facility and will be paid in lieu of standby pay.

28

REMOTE MONITORING

Non-exempt Employees who are assigned remote monitoring responsibilities (off-site test

status monitoring), outside of normal work hours, will receive a minimum of 2 hours pay per

day, Monday through Friday, and 4 hours pay per day, Saturday and Sunday or actual hours

worked if greater.

Non-exempt Employees required to perform test monitoring longer than 2 hours

during the work week and 4 hours per weekend should be assigned work onsite.

Prescheduled remote monitoring is not considered for “Call-In Pay.”

LACK OF WORK

If a non-exempt Employee reports to work on a normal work day and is advised that there is

no work or runs out of work, they will receive a minimum of 4 hours pay or actual time

worked, whichever is greater. This does not apply to extended announced or emergency shut

down situations.

Lack of work situations that last for an extended period of time will be addressed on a

case-by-case basis.

RESPONSIBILITIES

SUPERVISOR

Determines whether operational and business requirements support/require flexible

work hours.

Communicates time and attendance expectations and how it relates to performance.

Approves all deviations from a regular work schedule.

Approves employee’s time in the labor reporting systems; ensures appropriate shift

and charge numbers are reported

Notifies Human Resources of all shift changes

HUMAN RESOURCES

Guides, counsels, and provides interpretation of this and all policies.

29

PRODUCT PROFILE

C.L. GUPTA is the manufacturer and exporter of Brass, Glass, Wood and wax items.

C.L.GUPTA is the largest export industry in Moradabad city. It has the largest turnover

among all the export industries in Moradabad city. C.L.GUPTA manufacture & export almost

items of everything. It manufactures different types of candle stand, house hold utensils, cook

ware, bathroom fitting items.

C.L.GUPTA also deals in Glass. It has a separate section of Glass. It manufactures & export

different kinds of Glass items. It also has a separate section named Mosaic Glass section. In

this section different items of Glass are manufactured. Mosaic is called the small pieces of

glass; these small pieces are fixed on different Glass items as per customer requirement.

Company has a very wide range of the products that are manufacturing in the company.

Although the range of the products of the company is not fix and it manufactures the products

according to the choice and the order of the customer. Some of the product of the company

are- Hurricane, Votive, Shefali Glass, Vorka Chimney, Vas, Angle Tea Light Holder,

Christmas Tree, etc.

The products of the company are not fixed. They remain changing. The products of the

company depend upon the choice of the buyers. Company can’t manufacture products on its

own. The company can only got make the samples and show it to the buyer. If the buyer likes

the sample then he will give the order to the company to manufacture the relevant product. So

we can see that the products of the company are not fix, company manufactures the products

as per the customer’s order or choice.

30

31

32

33

34

35

36

37

38

OBJECTIVES OF THE

STUDY

39

OBJECTIVES OF TEH STUDY

To study the concept of training and development.

To study the various objectives of training and development programmes of the

organization.

To study the importance of training and development programmes for the organization.

To know how training and development exercised in organization.

To find out the constraints in training and development.

To know why organization uses training and development programmes.

To know about the relationship between performance of employee training and

development in the organization.

To know whether it is beneficial for the organization or not.

40

LITERATURE REVIEW

41

LITERATURE REVIEW

According to Flippo, ‘Training is the act of increasing the knowledge and skill of an

employee for doing a particular job.’

The choice of evaluation criteria (i.e., the dependent measure used to operationalize the

effectiveness of training) is a primary decision that must be made when evaluating the

effectiveness proposed (e.g., Day, Arthur, & Gettman, 2001; Kraiger, Ford, & Salas, 1993),

Kirkpatrick’s (1959, 1976, 1996) four-level model of training evaluation and criteria

continues to be the most popular (Salas & Canon-Bowers, 2001; Van Buren & Erskine,

2002). We used this framework because it is conceptually the most appropriate for our

purposes. Specifically, within the framework of Kirkpatrick’s model, questions about the

effectiveness of training or instruction programs are usually followed by asking, “Effective in

terms of what? Reactions, learning, behavior, or results?” Thus, the objectives of training

determine the most appropriate criteria for assessing the effectiveness of training.

Reaction criteria, which are operationalized by using self-report measures, represent trainees’

affective and attitudinal responses to the training program. However, there is very little

reason to believe that how trainees feel about or whether they like a training program tells

researchers much, if anything, about (a) how much they learned from the program (learning

criteria), (b) changes in their job-related behaviors or performance (behavioral criteria), or (c)

the utility of the program to the organization (results criteria). This is supported by the lack of

relationship between reaction criteria and the other three criteria (e.g., Alliger & Janak, 1989;

Alliger, Tannenbaum, Bennett, Traver, & Shotland, 1997; Arthur, Tubre, Paul, & Edens,

2003; Colquitt, LePine, & Noe, 2000; Kaplan & Pascoe, 1977; Noe & Schmitt, 1986). In

spite of the fact that “reaction measures are not a suitable surrogate for other indexes of

training effectiveness” (Tannenbaum & Yukl, 1992, p. 425), an-ecdotal and other evidence

suggests that reaction measures are the most widely used evaluation criteria in applied

settings. For in-stance, in the American Society of Training and Development 2002 State-of-

the-Industry Report, 78% of the benchmarking organizations surveyed reported using

reaction measures, compared with 32%, 9%, and 7% for learning, behavioral, and results,

respectively (Van Buren & Erskine, 2002).

Learning criteria are measures of the learning outcomes of training; they are not measures of

job performance. They are typically operationalized by using paper-and-pencil and

performance tests. According to Tannenbaum and Yukl (1992), “trainee learning appearsto

42

be a necessary but not sufficient prerequisite for behavior change” In contrast, behavioral

criteria are measures of actual on-the-job performance and can be used to identify the effects

of training on actual work performance. Issues pertaining to the transfer of training are also

relevant here. Behavioral criteria are typically operationalized by using supervisor ratings or

objective indicators of performance. Although learning and behavioral criteria are

conceptually linked, researchers have had limited success in empirically demonstrating this

relationship (Alliger et al., 1997; Severin, 1952; cf. Colquitt et al., 2000). This is because

behavioral criteria are susceptible to environmental variables that can influence the transfer or

use of trained skills or capabilities on the job (Arthur, Bennett, Stanush, & McNelly, 1998;

Facteau, Dobbins, Russell, Ladd, & Kudisch, 1995; Qui-n˜ ones, 1997; Quin˜ ones, Ford,

Sego, & Smith, 1995; Tracey, Tan-nenbaum, & Kavanagh, 1995). For example, the

posttraining en-vironment may not provide opportunities for the learned material or skills to

be applied or performed (Ford, Quin˜ ones, Sego, & Speer Sorra, 1992). Finally, results

criteria (e.g., productivity, company profits) are the most distal and macro criteria used to

evaluate the effectiveness of training. Results criteria are frequently operationalized by using

utility analysis estimates (Cascio, 1991, 1998). Utility analysis provides a methodology to

assess the dollar value gained by engaging in specified personnel interventions including

training. In summary, it is our contention that given their characteristic feature of capturing

different facets of the criterion space—as illustrated by their weak intercorrelations reported

by Alliger et al. (1997)—the effectiveness of a training program may vary as a function of the

criteria chosen to measure effectiveness (Arthur, Tubre, etal., 2003). Thus, it is reasonable to

ask whether the effectiveness of training—operationalized as effect size ds—var-ies

systematically as a function of the outcome criterion measure used. For instance, all things

being equal, are larger effect sizes obtained for training programs that are evaluated by using

learning versus behavioral criteria? It is important to clarify that criterion type is not an

independent or causal variable in this study. Our objective is to investigate whether the

operationalization of the dependent variable is related to the observed training outcomes (i.e.,

effectiveness). Thus, the evaluation criteria (i.e., reaction, learning, behavioral, and results)

are simply different operationalizations of the effectiveness of training. Consequently, our

first research question is this: Are there differences in the effectiveness of training (i.e., the

magnitude of the ds) as a function of the operationalization of the dependent variable?

The choice of evaluation criteria (i.e., the dependent measure used to operationalize the

effectiveness of training) is a primary decision that must be made when evaluating the

effectiveness of training. Although newer approaches to, and models of, training evaluation

43

have been proposed (e.g., Day, Arthur, & Gettman, 2001; Kraiger, Ford, & Salas, 1993),

Kirkpatrick’s (1959, 1976, 1996) four-level model of training evaluation and criteria

continues to be the most popular (Salas & Canon-Bowers, 2001; Van Buren & Erskine,

2002). We used this framework because it is conceptually the most appropriate for our

purposes. Specifically, within the framework of Kirkpatrick’s model, questions about the

effectiveness of training or instruction programs are usually followed by asking, “Effective in

terms of what? Reactions, learning, behavior, or results?” Thus, the objectives of training

determine the most appropriate criteria for assessing the effectiveness of training.

Reaction criteria, which are operationalized by using self-report measures, represent trainees’

affective and attitudinal responses to the training program. However, there is very little

reason to believe that how trainees feel about or whether they like a training program tells

researchers much, if anything, about (a) how much they learned from the program (learning

criteria), (b) changes in their job-related behaviors or performance (behavioral criteria), or (c)

the utility of the program to the organization (results criteria). This is supported by the lack of

relationship between reaction criteria and the other three criteria (e.g., Alliger & Janak, 1989;

Alliger, Tannenbaum, Bennett, Traver, & Shotland, 1997; Arthur, Tubre, Paul, & Edens,

2003; Colquitt, LePine, & Noe, 2000; Kaplan & Pascoe, 1977; Noe & Schmitt, 1986). In

spite of the fact that “reaction measures are not a suitable surrogate for other indexes of

training effectiveness” (Tannenbaum & Yukl, 1992, p. 425), an-ecdotal and other evidence

suggests that reaction measures are the most widely used evaluation criteria in applied

settings. For in-stance, in the American Society of Training and Development 2002 State-of-

the-Industry Report, 78% of the benchmarking organizations surveyed reported using

reaction measures, compared with 32%, 9%, and 7% for learning, behavioral, and results,

respectively (Van Buren & Erskine, 2002).

Learning criteria are measures of the learning outcomes of training; they are not measures of

job performance. They are typically operationalized by using paper-and-pencil and

performance tests. According to Tannenbaum and Yukl (1992), “trainee learning appears to

be a necessary but not sufficient prerequisite for behavior change” (p. 425). In contrast,

behavioral criteria are measures of actual on-the-job performance and can be used to identify

the effects of training on actual work performance. Issues pertaining to the transfer of training

are also relevant here. Behavioral criteria are typically operationalized by using supervisor

ratings or objective indicators of performance. Although learning and behavioral criteria are

conceptually linked, researchers have had limited success in empirically demonstrating this

44

relationship (Alliger et al., 1997; Severin, 1952; cf. Colquitt et al., 2000). This is because

behavioral criteria are susceptible to environmental variables that can influence the transfer or

use of trained skills or capabilities on the job (Arthur, Bennett, Stanush, & McNelly, 1998;

Facteau, Dobbins, Russell, Ladd, & Kudisch, 1995; Qui-n˜ ones, 1997; Quin˜ ones, Ford,

Sego, & Smith, 1995; Tracey, Tan-nenbaum, & Kavanagh, 1995). For example, the

posttraining en-vironment may not provide opportunities for the learned material or skills to

be applied or performed (Ford, Quin˜ ones, Sego, & Speer Sorra, 1992). Finally, results

criteria (e.g., productivity, company profits) are the most distal and macro criteria used to

evaluate the effectiveness of training. Results criteria are frequently operationalized by using

utility analysis estimates (Cascio, 1991, 1998). Utility analysis provides a methodology to

assess the dollar value gained by engaging in specified personnel interventions including

training. In summary, it is our contention that given their characteristic feature of capturing

different facets of the criterion space—as illustrated by their weak intercorrelations reported

by Alliger et al. (1997)—the effectiveness of a training program may vary as a function of the

criteria chosen to measure effectiveness (Arthur, Tubre, et al., 2003). Thus, it is reasonable to

ask whether the effectiveness of training—operationalized as effect size ds—var-ies

systematically as a function of the outcome criterion measure used. For instance, all things

being equal, are larger effect sizes obtained for training programs that are evaluated by using

learning versus behavioral criteria? It is important to clarify that criterion type is not an

independent or causal variable in this study. Our objective is to investigate whether the

operationalization of the dependent variable is related to the observed training outcomes (i.e.,

effectiveness). Thus, the evaluation criteria (i.e., reaction, learning, behavioral, and results)

are simply different operationalizations of the effectiveness of training. Consequently, our

first research question is this: Are there differences in the effectiveness of training (i.e., the

magnitude of the ds) as a function of the operationalization of the dependent variable?

45

RESEARCH

METHODOLOGY

46

RESEARCH METHODOLOGY

A variety of methods of study have been adopted by the researcher to fulfill the

objectives of the study.

In order to have a better grasp of the study, the researcher chose to become a keen

observer, studying the various aspects of the organization.

With a view to understand the crunch of the matter and to find out the ground

realities, the researcher formed a schedule specifically for the set of respondents.

The researcher met the respondents personally, interviewed them and made them

to fill the questionnaire.

Research Design

a) Type of the research undertaken is analytical.

b) Technique used is random sampling.

c) Sample size taken is 30.

d) Sampling Area-Moradabad

Data Collection Methods

SOURCES OF DATA

Primary Data Secondary Data

Questionnaire Newsletter

Observation Journals

Interviews Magazines

Visits to other Newspapers

Companies Information Books

Through Departmental heads Websites

47

In this study, the foremost data collection instrument used is the questionnaire method. The

questionnaire has been designed with both open ended and closed ended questions. Apart

from this, the research instrument consists of primary and secondary data collected for the

study.

Primary Data:

Primary Data is obtained by distributing printed questionnaire to the marketing executives

of the company. Data was also obtained from the observation and interview technique

adopted by the researcher. Moreover, information was disseminated by the departmental

heads.

Secondary Data:

Here the information is obtained from the brochure of C.L.Gupta, books, websites,

newsletter, journals, magazines, newspapers, etc.

48

DATA

ANALYSIS

49

FINDINGS AND ANALYSIS

Q.1. Are you getting training and development in your organization?

Table No – 1

S.No. Options Percentage

1. Individually 60%

2. In team 35%

3. Both 5%

Figure No – 1

INTERPRETATION:-

60% employees are getting training and development individually.

35% employees are getting training and development in team.

5% employees respond that, they are getting training and development individually

And in team both development in team.

50

Q.2. Do you know the basic objective of training and development?

Table No – 2

S.No. Options Percentage

1. Fully 25%

2. Partially 65%

3. No 10%

Figure No – 2

INTERPRETATION:-

25% employees fully know the basic objective of training and development.

65% employees partially know the basic objective of training and

development.

10% employees don’t know the basic objective of training and development.

51

Q.3. Are you satisfied by the training and development provided by the organization?

Table No – 3

S.No. Options Percentage

1. Yes 60%

2. No 10%

3. Can’t say 30%

Figure No – 3

INTERPRETATION:-

60% employees are satisfied with the training and development provided by the

organization.

10% employees are not satisfied with the training and development provided by the

organization.

30% employees don’t reply.

52

Q.4. Do you believe that training and development system reflect any scope of improvement

in one’s performance?

Table No – 4

S.No. Options Percentage

1. Agreed 60%

2. Partially agreed 30%

3. Disagreed 10%

Figure No – 4

INTERPRETATION:-

60% employees believe that training and development system reflect any scope of

improvement in one’s performance.

30% employees are partially agreed that training and development system reflect any

scope of improvement in one’s performance.

10% employee are disagree that training and development system reflect any scope of

improvement in one’s performance.

53

Q.5. Who is providing the training to you?

Table No – 5

S.No. Options Percentage

1. Members of the personnel staff 20%

2. Outsides consultants 10%

3. Yours supervisors 50%

4. Faculty members of universities 20%

Figure No – 5

INTERPRETATION:-

20% employees respond that, members of the personnel staff are providing the

training to them.

10% employees respond that, members of the outsides consultants are providing the

training to them.

50% employees respond that, supervisors are providing the training to them.

20% employees respond that, faculty members of universities are providing the

training to them.

54

Q.6. Training and development helps you in?

Table No – 6

S.No. Options Percentage

1. Career planning 10%

2. Goal achievement 30%

3. Promotion 40%

4. Others 20%

Figure No – 6

INTERPRETATION:-

10% employees respond that, training and development helps us in career planning.

30% employees respond that, training and development helps us in goal achievement.

40% employees respond that, training and development helps us in promotion.

20% employees respond that, training and development helps us in other activities.

55

Q.7. Are you satisfied with the criteria adopted by your organization?

Table No – 7

S.No. Options Percentage

1. Yes 60%

2. No 30%

3. Can’t say 10%

Figure No – 7

INTERPRETATION:-

60% employees are satisfied with the criteria adopted by their organization.

30% employees are not satisfied with the criteria adopted by their organization.

10% employees don’t respond.

56

Q.8. If any development is required after performance appraisal then proper training is given

to you?

Table No – 8

S.No. Options Percentage

1. Yes 65%

2. No 35%

Figure No – 8

INTERPRETATION:-

65% employees respond yes, if any development is required after performance

appraisal then proper training is given to them.

35% employees respond No, if any development is required after performance

appraisal then proper training is not given to them proper training is given to them.

57

Q.9. Does the training system provides an opportunity for orientation of individual objectives

towards the achievement of organization goal?

Table No – 9

S.No. Options Percentage

1. Agreed 35%

2. Partially agreed 50%

3. Disagreed 15%

Figure No – 9

INTERPRETATION:-

35% employees are strongly agreed that, the training system provides an opportunity

for orientation of individual objectives towards the achievement of organization goal.

50% employees are partially agreed that, the training system provides an opportunity

for orientation of individual objectives towards the achievement of organization goal.

15% employees are disagreed that, the training system provides an opportunity for

orientation of individual objectives towards the achievement of organization goal.

58

Q.10. Is the training system of your organization transparent?

Table No – 10

S.No. Options Percentage

1. Yes 45%

2. No 30%

3. Can’t say 25%

Figure No – 10

INTERPRETATION:-

45% employees said that the training system of the organization is transparent.

30% employees said that the training system of the organization is not transparent.

25% employees don’t respond.

59

Q.11. Do you feel that any reward is given to you according to your performance?

Table No – 11

Figure No – 11

INTERPRETATION:-

50% employees said yes, that some reward is given to them according to their

performance.

20% employees said No, that no reward is given to them according to their

performance.

30% employees don’t respond.

S.No. Options Percentage

1. Yes 50%

2. No 20%

3. Can’t say 30%

60

Q.12. As per your view which factors make a training programme ineffective?

Table No – 12

S.No. Options Percentage

1. Management commitment is lacking and uneven 35%

2. Aggregate spending on training is inadequate 20%

3. Educational institutions award degree but graduates lacks

skills

20%

4. Others 25%

Figure No – 12

INTERPRETATION:-

35% employees said that, lack of management commitment makes a training

programme ineffective.

20% employees said that, inadequate aggregate spending on training makes a training

programme ineffective.

20% employees said that, the reason behind ineffective training is that, educational

institutions award degree but graduates lacks skills.

25% employees said that, there are some other reasons.

61

Q.13. Do you think that need assessment diagnoses present and future challenges to be met

through training and development?

Table No – 13

S.No. Options Percentage

1. Yes 40%

2. No 30%

3. Can’t say 30%

Figure No – 13

INTERPRETATION:-

40% employees said yes, that need assessment diagnoses present and future

challenges to be met through training and development.

30% employees said No, that need assessment does not diagnose present and future

challenges to be met through training and development.

30% employees don’t respond.

62

Q.14. The methods adopted by your organization is?

Table No – 14

S.No. Options Percentage

1. Lectures 55%

2. Audio-visuals 20%

3. On-the-job training 20%

4. Computer-Assisted instruction 5%

Figure No – 14

INTERPRETATION:-

55% employees said that, lecture method is adopted by our organization for training

and development.

20% employees said that, audio-visuals class method is adopted by our organization

for training and development.

20% employees said that, On-the-job training method is adopted by our organization

for training and development.

5% employees said that, Computer-Assisted instruction method is adopted by our

organization for training and development.

63

Q.15. Is your trainer given the honest feedback to you?

Table No – 15

S.No. Options Percentage

1. True 60%

2. Partially true 35%

3. False 5%

Figure No – 15

INTERPRETATION:-

60% employees said yes, it’s true that our trainer gives us honest feedback.

35% employees said that it’s partially true that our trainer gives us honest feedback.

5% employees said that it’s false that our trainer gives us honest feedback.

64

CONCLUSION

65

CONCLUSION

It is concluded that most of the employees are not aware with the objective of training and

development. Most of the employees are satisfied with the training and development provided

by the organization, most of them are getting training and development individually and few in

teams. Most of the employees believe that training and development system reflects scope of

improvement in one’s performance. Maximum employees respond that supervisors are

providing the training that helps in promotion. Employees are satisfied with the criteria adopted

by their organization. If any development is required after performance appraisal then proper

training is given to them. Employees partially agree that training system provides an

opportunity for orientation of individual objectives towards the achievement of organization

goal. Employees agree that training system of the organization is transparent; some reward is

given to them according to their performance. They believe that lack of management

commitment makes training program ineffective, maximum employees that need assessment

diagnose present and future challenges to be met through training and development. Employees

also say that lecture method is adopted by the organization for training and development while

a few say that, Computer-Assisted instruction method is adopted by the organization for

training and development. They agree that the trainer gives honest feedback.

66

SUGGESTIONS

AND

RECOMMENDATIONS

67

SUGGESTIONS AND RECOMMENDATIONS

Learning should be made one of the fundamental values of the company.

Company should ensure that training contributes to competitive strategies of the firm.

Different strategies need different HR skills for implementation. Let training help

employees at all level acquire the needed skills.

The company should create a system to evaluate the effectiveness of training.

There should be a comprehensive and systematic approach to training exists, and

training and retraining are done at all levels on a continuous and ongoing basis.

There should be a proper linkage among organizational, operational and individual

training needs.

68

LIMITATIONS

69

LIMITATIONS

Every study is bound by limitations and as such this is no exceptions.

1. “Change is Constant” rule of nature. Hence, the study undertaken may not hold good

for longer duration.

2. The study was conducted under the assumption that the information given by the

respondents is authentic.

3. The analysis and suggestion are given only with respect to marketing aspects as

technical suggestion with respect to the product could not be given.

4. Confidential matters were not disclosed by the company.

5. There were time constraints.

70

BIBLIOGRAPHY

71

BIBLIOGRAPHY

BOOKS:

Aswathappa, K (2002) ‘Human Resource and Personnel Management’, 3rd edition,

Tata McGraw-Hill Publication Pvt. Limited, New Delhi,pp53-140.

Dessler, Human Resource Management, Prentice-Hall, 9th edition, pp. 45-59.

Kothari C.R., Research Methodology- Methods and techniques, new age international

publishers, 2007, 2nd edition, pp. 26, 95, 111.

OTHER

Times of India

Company Brochure

WEBLIOGRAPHY

http://traininganddevelopment.naukrihub.com/

http://en.wikipedia.org/wiki/Training_and_development

http://www.businessballs.com/traindev.htm

www.clgupta.com .

72

ANNEXURE

73

QUESTIONNAIRE

Q.1. Are you getting training and development in your organization?

a. Individually b. In team c. Both

Q.2. Do you know the basic objective of training and development?

a. Fully b. Partially c. No

Q.3. Are you satisfied by the training and development provided by the organization?

a. Yes b. No c. Can’t say

Q.4. Do you believe that training and development system reflect any scope of

improvement in one’s performance?

a. Agreed b. partially agreed c. Disagreed

Q.5. Who is providing the training to you?

a. Members of the personnel staff

b. Outsides consultants

c. Yours supervisors

d. Faculty members at universities

Q.6. Training and development helps?

a. Career planning b. Goal achievement

c. Promotion d. Others

Q.7. Are you satisfied with the criteria adopted by your organization?

a. Yes b. No c. Can’t say

Q.8. If any development is required after performance appraisal then proper training is

given to you?

a. Yes b. No

74

Q.9. Does the training system provides an opportunity for orientation of individual

objectives towards the achievement of organization goal?

a. Agreed b. Partially agreed c. Disagreed

Q.10. Is the training system of your organization transparent?

a. Yes b. No c. Can’t say

Q.11. Do you feel that any reward are given to you according to your performance?

a. Yes b. No c. Can’t say

Q.12. As per your view which factors make a training programme ineffective?

a. Management commitment is lacking and uneven

b. Aggregate spending on training is inadequate

c. Educational institutions award degree but graduates lack skills

d. Others

Q.13. Do you think that need assessment diagnoses present and future challenges to be

met through training and development?

a. Yes b. No c. Can’t say

Q.14. The methods adopted by your organization is?

a. Lectures b. Audio-visuals

c. On-the-job training d. Computer-Assisted instruction

Q.15. Is your trainer given the honest feedback to you?

a. True b. Partially true c. False

RESPONDENT PROFILE

Name……………………………………………………………………………….

Age ………………………………………………………………………………...

Address……………………………………………………………………………..

75