Powerful interpersonal communication

1. Interpersonal Communication Lars Sudmann [email protected] Twitter: @larssudmann

2. Flickr/Andy_Magee

3. Audiences Intl. Led Intl. Leader Leadership Lecturer Organizational Advisor

4. Exploration

5. CONTENT ORGANIZATION DELIVERY EFFECT

6. Principle #1 Seek first to understand then to be understood

7. Principle #2 3 Levels of Communication

8. Principle #3 Full on / full off

10. Write down your topic @larssudmann

11. Your objective

12. At the end of the meeting/conversation I want that______

13. Exercise

14. TV Test

15. Distill your key messages

16. Target messages to the other person(s)

17. Exploration

18. Audience Analysis - Picture

19. An average conference picture of conference

20. Dont try to mindread especially larger audiences

22. Exercise

23. Guide Your Audience

24. Situation Complication Solution Problem Options Proposal

25. Detail after key message

26. Financials - Savings 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 1000

27. Project Financials Current status - Overview Result: 1 Mio EUR Savings p.a. Net Present Value: 3+ EUR MM Sensitivity Analysis confirms soundness On track to deliver target!

28. Back-up: Savings 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 1000

30. Exploration

31. Exploration

32. Giving Feedback @larssudmann

33. Audiences

34. Dont show the leave signs

35. Google Powerpoint Karaoke

36. Foundation

37. Do you remember your last phone conference?

38. Mute all

39. Foundation Know your technology by heart

40. #1 Over-Visualize

41. Topic Time Who? Next Step Until when?

42. #2 Speak like a Radio DJ

43. Radio

45. Audiences Flickr/strupey

46. Audiences Flickr/strupey

47. Principle #4 Dont assume

48. People in our study were convinced theyve accurately understood the tone of an e-mail message when in fact their odds are no better than chance. Nicholas Epley University of Chicago

49. 1) Check: Purpose & Emotions 2) Clarify: What did s/he mean? 3) Create: Options for solutions Difficult conversations

50. 1) State the specific issue 2) Share the impact on you 3) Specify the solution, incl. (positive) consequences Asserting yourself

51. Practice

53. S + R = O

54. Interpersonal Communication Lars Sudmann [email protected] Twitter: @larssudmann

Business

Powerful interpersonal communication